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  • Customers like
    • Price 18
    • I will like it when they are out of business 8
    • Product 8
  • Customers don't like
    • Poor customer service 92
    • Delivery experience 37
    • Service 36

Sears lied to my face about a two rings one jad a care plan one did not. After one month the ring was already recked it one lost a stone the othrr look like it survied a nuke. Spedn around 400 for both of these and i regret it sears wont take it back. Amd said i should of got a care plan. Well i would not neeed a care plan if you sold me real stainless steel, real sterling silver, real Dimond s . Your better off getting your jewelry at a 25 cents machine. How the heck does a ring get scratcha on the top? Sears can rot in *** i will be... Read more

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My wife ordered a Kemore stainless steel refrigerator from Sears on January 30, 2016 for our vacation home in Florida. We live in the north east and were not present for the delivery, but a family member was and stated that all looked well. When we arrived at our home in Florida on April 1, 2016 we noticed deep pitted rust on the refrigerator door behind the handle and surface rust between the doors. We thought no problem, Sears will handle it. To our surprise when we called Sears we were told that there is only a rust warranty for 30 days... Read more

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I already submitted a complaint to the executive CSC dept, but the people that this company hires for Human Resources offices are from another planet! I applied for a few jobs with the company and her phone conversation turned me off so bad I don't really want to work for Sears Co now, this is the NC Call Center! Although I'm thinking of going ahead and get an attorney about it since I can't get any where! Read more

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  • From mobile
  • Sears
  • Apr 27
  • #837229

I took my $4000 engagment ring to get sized. They told me it would be back a couple of days ago, but now they cannot find it????? If they lost my ring there will be *** to pay!!!! Beyond furious Add comment

Purchased a top of the their line kenmore elite stainless steel microwave....What I got was a deceptively labeled "fake stainless steel" microwave for almost $800. The handle is all blistered and I have cut my hand several times on it. It is really plastic covered with a fake covering to look like stainless. Despite hundreds of complaints on the internet, SEARS refuses to remedy or fix unless I pay $249 for labor plus the price of a new handle (between $90 $ $100) UNBELIEVABLE!!!!! DONE WITH SEARS...spent over $10,000 on appliances! POOR... Read more

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We have made two very expensive purchases at Sears although we shouldve learned the first time Sears made a mistake. We were moving and bought a new fridge. We made a point to give our new address for delivery and where did the fridge go? Our old apartment! It took 5 additional days for it to get delivered again instead of them making a solid effort to correct their mistake and get it to us sooner. Being optimistic that they wouldnt make a big mistake again we decided to trust them and buy a riding mower last week. It was delivered today and... Read more

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After buying a king size mattress/base, and pedestal- had to wait over 10 days for it to get here... Got the call from delivery guy yesterday. He had to ask ME what the delivery was even for...He did not know. We set up delivery for today between 3pm and 4 pm. Sears store just called me after 1pm to say it was not coming today, it was damaged when it got there. It supposedly was ripped when the delivery guy picked it up this morning. Sears guy said He knew at 9am but did not want to call me that early!!! Seriously!!!! How is that helping... Read more

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I purchased Sears Dishwasher with delivery/installation. Four days later, when delivery/installation was expected, I get an email the order was canceled. I called Sears and the lady (no joke--she stated her name was Ken, operator 803806) at customer service who was barely audible on top of her rickshaw or elephant from God knows what third world country Sears uses, told me there was a problem between the installation crew, the pick up and ultimately the delivery location. So, instead of Sears using a small measure of logic, reason and bit... Read more

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This particular store if the worst of all.Placed order for iphone 6 for gifting my wife online when there was some sale going on.had placed order online and got a shipping confirmation on 05oct.But they started the delaying tactics and probably used my money somewhere else,who knows how much money they would have accumulated with this tactics.Finally one day i receive email from them the vendor cannot ship the handset because sears was having some issues with the vendor.I dont know me as a customer has to do with Sears' vendors.Lastly forcibly... Read more

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  • From mobile
  • Sears
  • Apr 23
  • #834844

Completely awful, money hungry company. Sears ended up being one of the worst parts of my life. They don't care about customers at all just as long as they are getting money. I hope they go out of business and everyone loses their money like I lost mine to them. Add comment

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