Submit ›
  • Customers like
    • Price15
    • Product6
    • Warranty4
  • Customers don't like
    • Poor customer service88
    • Delivery experience35
    • Service35

  • 11 hours ago
  • Supermarkets and Malls
  • Ventura, California
  • 3

Buyer beware!!! I purchased a mattress from Sears September 2009. I had it warranty replaced in 9 months!!! I was having horrible back pain! I have had the mattress replaced 4 times, they sell crappy mattresses!! One time they came out with one with a stain on the side, offered me $100.00 refund to keep it. I didn't take it because it would void the warranty. Thankfully I did not take it, it was... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Customer Service
  • Havre De Grace, Maryland
  • Washer And Master Protection Agreement
  • 10

My wife and I purchased a Whirlrpool washer from Sears in April 2011. Shortly after the 3-year warranty expired in April 2014, the machine started to (occasionally) make an extremely loud “grinding” noise that could be heard throughout the house even though the washer is in the basement. I called Sears in June 2014 to get the washer serviced. The customer service rep convinced me to purchase a... Read more

Was this review helpful? 0 0
  • From mobile
  • Sears
  • 1 day ago
  • by anonymous
  • #676547

I can't complain about the Sears located in New Brunswick, NJ, because no one ever answers the phone. With service like this, I can see why their business is in the toilet. Add comment

  • 2 days ago
  • Appliances and Electronics
  • Los Angeles, California
  • Washer
  • 6
  • REVIEW RATING 4/5

I ordered a front load washer and pedestal from sears. I did not like the LG washer because I was getting too many uneven load signals. I decided to return it in the 30 day period and exchange it for a different brand of washer. To accomplish that I had to spent over 2 hours on the phone on Friday July 31st.. I called the online department and spoke with Charles who kept me on hold for 40 minutes... Read more

Was this review helpful? 0 0

  • Jul 31
  • Appliances and Electronics
  • Saint George, Utah
  • Kenmore 400 Series Washer
  • 13
  • REVIEW RATING 4/5

My disabled wife is moving to her son's home taking the washer and dryer. Went to Sears to look @ washers & dryers. In their clearance section they had a Kenmore 400 series triple action washer marked down twice from $569 to $189. Salesman said it had been returned by the buyer and was in "Like New' condition. He said there was a manufacturer's warranty for one year. Went home and picked... Read more

Was this review helpful? 0 0

  • Jul 31
  • Other
  • Cary, North Carolina
  • 5
  • REVIEW RATING 4/5

We bought one Kenmore 25 cu. ft. side-by-side fridge from Sears online over a month ago. The water kept dripping from the water dispenser spout about 15-20 seconds after I removed the glass from it. This happened two or three days ago, so I called the Sears customer service about this issue today. I knew I have one year warranty since the day I purchased the fridge, but I was told I need to... Read more

Was this review helpful? 0 0

  • Jul 30
  • Sport
  • Charlotte, North Carolina
  • 5
  • REVIEW RATING 4/5

Two kayaks and two paddles were purchased a month ago. Neither shipping or pick up was available in Atlanta, so I drove 4 hours to get the items. When I got home, I realized that they gave me a wrong paddle. I paid for two 96" paddle with water guard and foam grips. Only one came to fit the specs but the other one is shorter, no grips or guard. I've emailed to smsupport@searshc.com and... Read more

Was this review helpful? 0 0

  • Jul 30
  • Landscaping and Gardening
  • Armonk, New York
  • Sears Mower Repair
  • 10
  • REVIEW RATING 3/5

I brink my lawnmower for repair on June 14/2015 to the store , they told me will take from 10 days to 14 days to get it back, now is July 30 and I still don't get it back, I been going to the store 5 times already , but all what do they told me is the truck comes in on Tuesdays and your lawnmower is not on it, I call customer services on 9 times already and I always have the same answered , that... Read more

Was this review helpful? 0 0

  • Jul 29
  • Supermarkets and Malls
  • Rapid City, South Dakota
  • Washing Machine
  • 16
  • REVIEW RATING 4/5

Recently bought a washing machine from Sears.com.Cancelled the order so of course washing machine was not installed. I was supposed to get a refund for the washer within 3 to 5 business days, but it has not been issued and it has been 2 weeks. I have called customer service many times and even spoke to a supervisor who could give no explanation as to why Sears has withheld my refund. Have been... Read more

Was this review helpful? 0 0

  • Jul 29
  • Appliances and Electronics
  • Denver, North Carolina
  • Kenmore Elite Refrigerator
  • 4
  • REVIEW RATING 4/5

Purchased Kenmore elite $2,600 refrigerator and it has broke 3 times. Have to wait at least 1 week for repair visit, they always have wrong parts and then another week for a different repair visit. Now in July, refrigerator doesn't work at all. We have 3 kids under 11 and no way to keep food/water cold. Now waiting 10 days for service visit after 2 visits already with issues with... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Sears. However, many companies do monitor reviews on our site.

 
×
You are reading about Sears.
Filing a new complaint about
×