Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,630+21 mobile complaints
  • $1.3M claimed losses
  • $501 average
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  • 2 hours ago
  • Construction
  • Mitchellville, Maryland
  • 1

Sears customer service is the absolute worst. I purchased a heating/air conditioning system from them in July 2013. Problems with the system began immediately, so I called Sears. Well, that was 1 year ago and the HVAC system still has not been fixed. The project coordinator insisted that I had not called them for service even after I explicitly gave him the dates in which I called. Then... Read more

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  • 11 hours ago
  • Customer Service
  • Canton, Ohio
  • Poor Management Team
  • 2
  • 7

That's terrible!!!! I feel so terrible for you!!! Sears is such a suckie *** company. I actually use to work there btw. I don't even know why people are dumb enough shop there. No offence*** The managers are so disorganize and the owners are so helpless when it comes to solving problems. that is why the workers don't care what happens to the customers. If something goes wrong no body gives a ***... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Sears Customer Service
  • 4

I ordered a refrigerator as a gift for my daughter and future son-in-law. Less than a month after delivery they were having issues with the display panel on the outside of the freezer. I called and made a repair appointment, I confirmed with the rep on the phone that the service address would be the delivery address not my billing address. I took the morning off for the window of time given... Read more

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Sears is the worst place ever ever in my purchase. Everything they spoke was fulse that i can not believe! I just dont know who works at sears. The place has to be gone for sure soon. Otherwise the people will get tricked 100%.

  • Jul 19
  • Supermarkets and Malls
  • El Centro, California
  • Craftsman Drill
  • 2

I bought a 17" craftsman drill press from sears, that is a huge top of the line $599.99 dlls to be exact to have a peace of mind asked for the extended 2 year warranty and to my surprise 70 days later a big chunk piece of metal fell from the drill sleeve. so its under warranty no problem took it to the store and found out the hard way that they dont replace items the plan is for in home repair so... Read more

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  • Jul 18
  • Appliances and Electronics
  • Refrigerator
  • 1
  • 6

My husband and I purchased a refrigerator through Sears outlet. To ensure that we be proactive on delivery being something we wanted, my husband went to the fall river store to look at the Refrigerator prior to shipping to us. The warehouse manager and the store manager did not even address him or let him see it saying it was going on the truck. He even asked them what his options were upon... Read more

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  • Jul 17
  • Supermarkets and Malls
  • Carrollton, Texas
  • Microwave Installation Service
  • 5

Do not ever try to contact Sears customer service for installation. You cannot understand anyone who answers the phone. I spent 30 minutes just trying to explain that I bought a microwave/over combination and needed installation. She kept putting me on hold whenever I asked a simple question. After much frustration, she finally said that they do install appliances. After another 15 minutes, she... Read more

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  • Jul 16
  • Supermarkets and Malls
  • Antioch, Illinois
  • Lawn Appliances
  • 4

Been loyal Sear buyer since 1983. Not any more. The appliances are not made quality product. The Service is terrible. Do not call on phone you will get transferred hung up on or told not my department let me get you to some else. Sears has slashed at all the wrong places... Walmart is better at this time ! General Manager showed no concern in my complaint when I spoke to him. The auto... Read more

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  • Jul 16
  • Supermarkets and Malls
  • Montreal, Quebec
  • Kenmore Dishwasher
  • 1

In the past 10yrs, I've replaced 2 Kenmore dishwashers. We,re 2 person household, using the dishwasher 3 times a week. TheControl Panel should NOT break down within 5 years. I should to the least be compensated by having this repair on this ne'er machine be completed by Sears without hassle. If i do not get some form of satisfaction, I will have no other option but to purchase another dishwasher... Read more

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  • Jul 15
  • Food Vendors
  • Arden, North Carolina
  • No Warranty Service
  • 14

I suspected all along, that today after reading all these complaints, that this is exactly the type of company that was selling the product. One that constantly had complaints, and did very little about them. Also one that gouged the consumer . The dome could be manufactured , shipped for $ 10, and still show a decent profit. Since my wife just had to have to have one, I went to Sears, and bought... Read more

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