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  • Customers like
    • Price13
    • Product5
    • Warranty4
  • Customers don't like
    • Poor customer service84
    • Delivery experience35
    • Service33

  • 5 hours ago
  • Supermarkets and Malls
  • Fremont, California
  • 5

This past weekend was Memorial Day, and we were looking for a new fridge. According to Consumer Reports, the top 4 refrigerators were LG & Kenmore, so we looked at the ad for our local (Newark, CA) Sears, and they had one of the CR recommended Kenmore models on sale from $2299 down to $1199. They were also running a commercial on TV over the weekend showing the same model on sale for $1199.... Read more

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  • 17 hours ago
  • Landscaping and Gardening
  • Hephzibah, Georgia
  • Lawn Mower
  • 7
  • REVIEW RATING 4/5

Mower was delivered, not put together properly. Three weeks later they came with another mower, it was the same as the first one. I told them to take both mowers back and refund my money. This was on May 5,2015. Today is May 28th, Sears still has not refunded my money. I know that both mowers are in the Sears warehouse, I spoke the assistant warehouse manager. I am at a loss for what to... Read more

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  • 1 day ago
  • Customer Service
  • Chicago, Illinois
  • Washing Machine
  • 11
  • REVIEW RATING 4/5

I have been trying to get a washing machine delivered since 5/22/15 to no avail. I was FINALLY ASSURED of a deliver 5/28/15, between 8-12, I received ANOTHER call from sears saying my delivery time, is between 10-12. I immediately called sears again and after speaking with people THAT DON'T SPEAK ENGLISH and requesting SOMEONE THAT DOES SPEAK ENGLISH for 40 MINUTES, I finally gave up. The last... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Edgewood, Maryland
  • Washer And Dryer
  • 16
  • REVIEW RATING 4/5

I wanted to buy a new washer / dryer set. At checkout they immediately charged me for the unit approx $1400, as I was finalizing the checkout procedure, this nasty little screen appeared and would not not let the sale be finalized until I picked a service plan that at a minimum was and additional $250 to $350. I didn't want the service plan, the site gave me the opition to cancel the sale. I did... Read more

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  • 1 day ago
  • Repairs
  • Brookfield, Connecticut
  • Lawn Mower Repair
  • 5
  • REVIEW RATING 4/5

In April I took my mover in to my local Sears for warranty service. It is still at the service center. Every time I call to see when I will get my mower back it has been the same answer for the last 3 weeks "YOUR MOWER WILL BE BACK AT THE STORE NEXT TUESDAY" guess what my mower was not back at the store, so I called the Service Department again today. The same lie came again " IT WILL BE AT THE... Read more

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  • 2 days ago
  • Laptops and Tablets
  • North Sarasota, Florida
  • Laptop
  • 2
  • REVIEW RATING 4/5

Went into their store to purchase a laptop. Sales associate makes an order for me with their store computer. I pay him and receive a broken used old and damaged laptop with no return label I called sears they informed me that the item was purchased through their marketplace which is a 3rd party vendor to make a long story short a month later and I still have no refund all sears does is lie and... Read more

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  • 2 days ago
  • Employees and Ex-employees
  • Hayward, California
  • Working Experience
  • 11
  • REVIEW RATING 4/5

All the negative things i'm hearing here is completely correct. I work for sears part time in sales and have been since I was an undergrad student. Now being in grad school and having another job, I continue to work there part time for extra cash, but at this point i'm so done with sears. I feel constantly harassed all the time about meeting certain metrics, which is so difficult when the... Read more

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  • 2 days ago
  • Shipping
  • Rockaway Park, New York
  • Delivery Department
  • 12
  • REVIEW RATING 4/5

Puchase a side by side frig and have them haul away my old ones. They offer free delivery andhual away if I open a Sear credit card so I did what they suggested. Then they said next day delivery will cost an additional thirty dollars, I didn't mind so I sign all the paper work and waited for a confirmation call from Sears. Never came so I had to call them to find out the time of the delivery... Read more

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  • From mobile
  • Sears
  • May 24
  • by anonymous
  • #640680

I have a high credit score and all past creditors have been paid off. I was able to purchase a home, yet denied credit for a Sears card. I will no longer shop at Sears, and will vehemently tell others not to purchase products from them. Add comment

  • May 23
  • Furniture and Decor
  • Port Saint Lucie, Florida
  • Patio Bar Set
  • 11
  • REVIEW RATING 4/5

I purchased a bar patio set at Sears on May 23rd. to be assembled and delivered on May 22nd. This has been a nightmare for over the last 24 hours. After speaking(both in person and by multiple phone calls , still the delivery has not been made as of now. I have been lied so many times,about whos fault it is that I don't believe any one any more. The logistic center is not picking up the phone and... Read more

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