Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,757+32 mobile complaints
  • $1.4M claimed losses
  • $494 average
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  • 13 hours ago
  • Appliances and Electronics
  • Rusagonis, New Brunswick
  • Kenmore Front Loading Washing Machine
  • 1
  • 1
  • 8

On August 22, 2014, our 4-year old front load washing machine (with which we had also purchased the service agreement) stopped working. We called the service line, and booked an appointment for a technician to diagnose. Said appointment was kept, and the tech determined that a new main PC board for the washer was required, so he ordered the replacement part (estimated to take 10 days to arrive).... Read more

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  • 19 hours ago
  • Other
  • 6

Had bought a dryer at Sears, just before the warranty ran out the thermostat broke. It was fixed, but broke again in just 3 months, but should have been covered by the warranty. A different guy came out intent on selling us a service plan. When we heard a huge banging sound, we discovered he did not bring his drill and was attempting to knock the outside casing off. He told us after the repair... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Ludlow, Pennsylvania
  • Double Charge
  • 8

My wife and I purchased a bed/boxspring for 463.21. on Friday,of course,went to purchase groceries and our card was declined.went to the bank and was told that sears had put in the same charge twice.the charge could not be removed unless the "MERCHANT" removed it. we spent 4 hrs on the phone with what SEARS calls their "CUSTOMER SERVICE." After going through numerous service people,none of whom... Read more

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  • Oct 18
  • Supermarkets and Malls
  • Madison, Wisconsin
  • Glass Doors
  • 18

The exploding glass door bubble syndrome just happened to us, too. Ours had been sitting idle for over 2 days when I heard a loud crash in the basement. Being the only one home at the time when it happened, it took me a while to give up on looking for an exorcist before researching more rational explanations. It comforts me to hear I'm not the only one. Unfortunately, I am not the only one with... Read more

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  • Oct 18
  • Supermarkets and Malls
  • Los Angeles, California
  • Installation Charge
  • 27

I bought a $400 dishwasher, and paid $250 In-Home Support, Dishwasher Installation, and Haul Away Old Unit service at the store. Then the installation company (ATI Installation) came to install the unit when I was not at home. My wife was at home but she did not know I paid for the in-home support. ATI charged $255 to install the unit!!! What was not included in the $250 In-Home Support which I... Read more

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  • Oct 16
  • Supermarkets and Malls
  • Chicago, Illinois
  • Kenmore Refrigerator
  • 10

I have purchased Kenmore refrigerator in 2011 and that is my biggest mistake, it start giving me some issue in 2014 only 2 year after and again I trusted company going down with unhappy customer and paid $251 to get one year extended warranty. Last Wednesday ( September 10th) technician came out and did absolutely nothing but ask my tenant to monitor temperature and schedule repair appointment if... Read more

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  • Oct 16
  • Appliances and Electronics
  • Master Protection
  • 10

WORST post purchase customer service EVER. Takes forever to get through to a representative and when I do they mangle English and I can barely (if at all) understand. They don't listen, they can't (or won't help) they are unsympathetic and have horrible customer service skills. I have been disconnected, interrupted multiple times, transferred when it's not called for, given numbers to call and... Read more

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  • Oct 15
  • Supermarkets and Malls
  • Extended Warranty
  • 2
  • 2
  • 45

I purchased from Sears an extended warranty plan on both a refrigerator ($220.00) and range ($195.00) with the promise that if the extended warranty was not used it would then be refunded (in store credit) to me at the end of the warranty period. The warrantees expired September 4 & 5 of 2014 without being used. I called the number on my warranty agreement (they do not contact you) and it was... Read more

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  • Oct 13
  • Supermarkets and Malls
  • Livermore, California
  • Appliance Warranty
  • 28

I bought a fridge, range with oven and a dish washer from Sear Outlet in Hayward 2 years ago. I also bought the 5 year warrant on each unit since the sales person told me that any damage to the products would be covered. Quote "It doesn't matter if it is your fault of not. If its broken the warranty will cover all parts and labor" It has been 1 month trying to get the service people out to... Read more

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  • Oct 13
  • Supermarkets and Malls
  • Greensboro, North Carolina
  • Customer Assistance
  • 25

I CALLED SEARS FOR MY FREEZER, TECH CAME OUT, AND SAID THAT SHE HAD TO ORDER NEW PARTS FOR IT. I SAID OK , THE PARTS WOULD COME THE NEXT WEEK. SHE TOLD ME TO CALL SEARS, WHEN THE PARTS WOULD ARRIVE @ MY HOUSE. I DID THAT. THE PARTS CAME WITHIN TWO DAYS. I CALLED SEARS-THEY SAID THAT I WOULD GET THE NEXT APPOINTMENT,WHICH WAS THE NEXT DAY BETWEEN 8-12. I WAITED THE NEXT DAY, A NO SHOW-I CALLED... Read more

Was this review helpful? 2 0
 
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