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2.1 Based on 690 reviews
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  • Customers like
    • Price 18
    • I will like it when they are out of business 8
    • Product 8
  • Customers don't like
    • Poor customer service 92
    • Customer service 40
    • Delivery experience 37

I purchased a pair of shoes through Sears, received my order, and they were not as described so I sent them back. My return package was received by the returns department on June 23, 2016. It has now been 27 business days (July 29, 2016) and I STILL have not received my refund. I called into the customer service line to complain and get my money back only to be told I will have to wait another 3-5 business days to receive an answer on my refund!... Read more

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Purchased 2 dresses on 6/23/16 for a wedding out of country, left few days later without reading the return policy on the receipt. Also purchased two other dresses from Sears Security Square Mall (ended up choosing one of these dresses for the wedding, remaining 3 stayed at home and didn't travel with me) few days later. Returned to US on 7/25, visited Sears Columbia to return the 3 that I didn't use. Informed by salesperson that I could not... Read more

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I am so dissatisfied with my last Sears online purchase. I bought 6 pairs of work boots and simply want to exchange two brand new pairs for 2 wider pairs of boots. However, I am 37 days past my purchase date and NO ONE can help me or will do anything to rectify this simple request. I didn't even receive the boots until day 6 of the 30 day return window. The last time I ordered from Sears the policy was 90 days so I never in my mind assumed... Read more

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We made an order on line in July 18, 2016 and SEARS told us: your delivery date is July 27, 2016 7am - 9pm. The day after we received an email from SEARS because our payment was not authorized, we change our address. So, the day after - July 20, we called SEARS and our credit card and everything was fixed. But SEARS gave us another order number and said: your delivery date will be the same - July 27 - 7am - 9pm. Today, July 27, we called SEARS... Read more

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I hard ordered a refrigerator 4 weeks ago. At the time I was told it would take 3 weeks to get my appliance. That was a stretch but I decided i would wait. At the 3 weeks mark, I get an automated call telling me that the fridge would be one week late. I had not refrigerator now going on 4 weeks. I asked to talk to the salesperson and request that they sell me the floor model. It was refused. I tried to get a manager and left 2 messages... Read more

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I bought a kenmore grill from sears that i wanted to convert to natural gas.so my cashier took me out to the kiosk and ordered what i needed supposedly. Well turns out for over eighty dollars you dont get everything you need.so in my frustration i decided not to do it and wanted to return the kit that was useless to me at this point.well turns out it was just over 30 days so now im out 80 bucks for a kit their employee ordered for me that doesnt... Read more

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My wife purchased a new craftsman 6 gallon compressor from Sears for my Father's Day gift. 6 gallon is too small for what i use them for which is mainly in my garage. Tried to return it brand new unopened in the box WITH the receipt. It had been 38 days since the purchase so they refused. Wouldn't even let me exchange it with cash towards a bigger compressor. I mean seriously?!? Lost my business for life. I will never buy craftsman again and I'm... Read more

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The system NEVER held the temp it was set at , when we complained,the serviceman said " raise the Thermostat", it won't hold at 72.So we raised it to 74..Same problem, he said set it at 76..room temp went to 80. when we complined, they sent the same service man to look.. said" There is NOTHING wrong with the system"!There was almost NO air coming from The last register on the run. but there is Nothing wrong??We set a swamp cooler in the window... Read more

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I spent 3hrs.on the phone trying to get a resolution as to why I can't get my renewal thru my e-mail since they lie that they can't mail it out. Everyone who I spoke to or transferred to, in total 10 people did nothing but apologyse for the previous person. The last person put me on hold then the call dropped. He didn't even call me back, so what does that tell you, I'm not important. I'm not your valued customer. With all these complaints I... Read more

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Purchased a treadmill for $871.79 total. Then they made shipping errors. When i asked for reshipment the price had changed and I was informed in order to get the treadmill shipped correctly it would now cost $1001.79. Now, mind you this was the so called best price discount they were now adjusting the price to because they made a mistake. How is this customer service? I am actually paying MORE MONEY for their errors. Wow!!!! I should have read... Read more

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