Sears Complaints and reviews

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  • 2,543 complaints
  • $1,300,975 claimed losses
  • $512 average
  • 209743 since Jun 20, 2007

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
Sears reviews, Sears complaints, read Sears reviews, find Sears reviews, Sears scam reports
  • 2,543 complaints
  • $1,300,975 claimed losses
  • $512 average
Had an experience with Sears?
Submit review ›
2543 reviews found
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  • 11 hours ago
  • San Bruno, California
  • Tire And Wheel Warranty
  • 3

I experienced the exact same service as many others from Sears Auto. The Sears Auto Sales reps at 1178 El Camino Real, San Bruno, CA 94066 refused to even inspect my tire and immediately began berating my knowledge of the warranty. Both Raymond and Rick used bullying and intimidation tactics to prevent people from reporting tire defects. They lied and told me it was not SEARS problem. Then they... Read more

Was this review helpful? 0 1

  • Apr 15
  • Arrow Shed
  • 1

After three shipments finally had a complete package. Assembled exactly as instructed. ( felt good at that point ) March 2014 roof collapsed. Called store was told to call Arrow. Called Arrow was told it was " Act of God ". WOW, since I am Unitarian and really do not judge if God " Acts ". The shed is not made to hold snow at all, maybe an inch but not for Minnesota or any place where the snow... Read more

Was this review helpful? 0 0

  • Apr 13
  • Columbus, Ohio
  • Craftsman Power Washer
  • 2

I am really disappointed in my Sears Craftsman power washer. I bought it 2 years ago. I've used it less than 10 times. I hookup water and go to start it and the pump freezes up to where you can barely pull the starter cord. After I unhook everything and wait 15 minutes I go and try to start it and the engine starts. So I know it's in the pump. I'm really disappointed in this product. All... Read more

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  • Apr 12
  • Dixon, Illinois
  • Mower Repair
  • 1
  • 7

Had mower motor go bad within the two year warrantee period. Through a rod. I changed the oil, plug, and filter and stored for winter. When I started it up in the spring the mower through a rod. Sears says it had no oil in it. When I took it in, the store manager checked the oil and saw that it was clean and as I said. The mower was under warrantee, yet the repair dept. said it failed because of... Read more

Was this review helpful? 0 0

  • Apr 11
  • Grand Forks, North Dakota
  • Treadmill
  • 2
  • 7

We bought a Nordic Track 7700 from Sears and they said it was the same exact model as Nordic Track sells and that I could buy it from Nordic Track. I know companies change the quality, motor, etc. when selling to lower quality stores (sears does not have quality merchandise for the most part). He assured me that it was the same exact machine as Nordic Track and that I could buy the 7700 directly... Read more

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  • Apr 10
  • Microwave Oven
  • 6

My name is Robert Lightcap. I live with my wifw at 2123 Glenview St., Phila. Pa. We purchased a Kenmore microwave oven at K-Mart in June of 2012 for which we have a receipt. On April 1, 2014, we started to have some trouble with it. When I put something in it to cook or reheat, the timer would start, but the turntable would not go around. I tapped on the door and then it would start to... Read more

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  • Apr 03
  • Solon, Ohio
  • Rebuilt Oven
  • 3
  • 16

Always make them plug it in first. The skinny little geek of a salesman assured me it wasn't a rebuilt. I paid another $185 for installation & it didn't work, When I made the appt, they assured me I wouldn't be charged if the oven didn't work. It didn't. They charged me anyway & told me that person was "mistaken" Then I called & got transferred around 6 times, had a repairman come out... Read more

Was this review helpful? 0 1

  • Apr 01
  • Faulty Refrigerator
  • 1
  • 9

Problems & runarounds with reconditioned fridge. 6 service calls in 7 months. Pray you never have to call for service. If you do, document everything. Multiple transfers to people whose command of English is questionable at best. Must be paid based on how long they can keep you on the phone. Today I finally went in person to the store with a "case number" the last phone rep gave me. Was... Read more

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  • Mar 29
  • Cleveland, Ohio
  • Muffler Scam
  • 22

i went to sears on seminary drive in fort worth texas and the ad said 19.99 for a new muffler. so they wrote me a order for 599.00 saying i needed a new dual exhaust system and THEY CAINT ALLOW ME TO TAKE THE CAR UNTIL I GET IT FIXED so i said ok lemme think about it. so this caused them to let their RETARdED GUARDS DOWN HAHAHAHA so what they didnt realize is i always carry a spare key in my... Read more

Was this review helpful? 0 1

  • Mar 27
  • Washer
  • 3
  • 17

I bought this washer that has NEVER worked right- stained my clothes with soap, no spin, no water...they have come out 8x in the last 3 years and they will not replace it unless you order parts 4x in 1 year. I HATE THIS MACHINE AND NOW I HATE SEARS!! Their customer service sucks and their technicians are idiots. My grams had a washer that lasted for 20 years! Why can't they make products that... Read more

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