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Sears, Roebuck and Company is a subsidiary company of Sears Holdings Corporation; it is a mid-range chain of department stores. The company was founded by Richard Sears and Alvah Roebuck in 1886 in Chicago, Illinois. Sears started with the catalogues and expanded fast. It specializes in retail of a wide range of items: clothes, footwear, tools, electronics, jewelry, beauty products, appliances, furniture, and bedding. Sears tagline is: "Do not just give a gift, grant a wish". The company is also represented in Canada and Mexico.

Sears Auto center is very popular destination for auto repairs, tires and parts.

The biggest Sears store is located in Toronto, Canada. Its area is 817,850 square feet.
Please try to contact Sears Customer Service directly prior to posting any complaints on this site.

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Sears Complaints & Reviews

Sears Reviews

Day
Sears sold me a lemon
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I purschased a fridge from sears. A 1700 hundred kenmore elite, I also purchased the warranty. I have nothing but problems with the Ice makers. Sears has a lemon policy, if you the...

#318853
May 16, 2012
7

Anonymous
Worst Experience ever with Sears
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Truly a HORRIBLE experience. I went to the Sears store local to me, in Minnetonka, MN. Was looking to replace an older Kenmore dryer with a new one. While at the s...

#318801
May 16, 2012
18

Anonymous
How Sears is ripping customers off
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

We bought 9000 dollars worth of kitchen equipment and washer and dryer this is just another problem plauging this equipment.now the top on the washer is rusting and is a clear case...

#318657
May 15, 2012
27

Fyredan
Sears - Don't Buy Online & Pickup @ Local Store!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I placed an order online with Sears.com, put some tools on layaway. I thought the payments were to be made every month, but they were to be made every two weeks. I got a notice tha...

#318596
May 15, 2012
25

WillieII
Sears Roebuck - poorly built water heater led to over priced installation cost
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Purchased a new SEARS branded gas hot water heater and bought into having the installation done through a SEARS subcontractor for $229 standard installation. The water heater purc...

#318533
May 15, 2012
14

For Sati...
More Sears 'Krappe' Again!!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Re: PYT9000 Lawn Tractor 'sears' Krappe!This riding mower has 26 hours of use registered on the hour-meter and is in need of repair again for the fourth time in s...

#318493
May 15, 2012
23

MNNice
Sears Installation Service is unresponsive
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

5/12/2012 I ordered installation of a new through the wall air conditioning unit from Sears and it was installed incorrectly. The installation crew chose to tape the old grill cov...

#318320
May 14, 2012
20

Rozychks
Sears - 5 Techs, 6 visits, 20+ hours wasted.
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I should have known right away when I called Sears to have my refrigerator fixed that I was in trouble.Me: "Hi, I'm calling to see if a technician can come out and ...

#317807
May 11, 2012
52

Anonymous
Sears -Bait and Switch Online
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Ordered a small flat screen TV online for a very good sale price, received a confirmation email and an estimated arrival date. As this TV Supposedly came from a store (I had a "sal...

#317724
May 10, 2012
38

Anonymous
Sears .com won't issue refund
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I ordered a bicycle. A few days later I got an email that it was ready for pickup. When I called the store they told me there was an issue with my order (the bike had been damaged ...

#317386
May 09, 2012
38

Jsklink@...
Sears - Can't fix my television right
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Six times Sears has been out to fix my flat screen purchased there and keeps repairing the same part which does not fix the problem. Then they made me purchase an extended warrant...

#317218
May 08, 2012
35

Anonymous
Sears failure to deliver appliance
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

SEARS will not take my number OFF of their call list and they will not deliver my appliance. I am getting harassed by the phone number 1-888-567-3452 and I am starting to lose my...

#316943
May 07, 2012
43

Anatalin...
Sears - Seats has the worst services ever!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I have had the worst experience of my life dealing with sears. My 3,000 kenmore elite stove break 4 times in 5 months. I went a month without a stove because I spoke with 8 differe...

#316776
May 05, 2012
44

Lifeaid
Sears Applaince Repair Hot Line-DON'T CALL
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I am extremely upset with your 1-800 repair line!!! I spoke with an representative at 1330 Pacific time concerning the repair of my refrigerator. They said it would be a $75 servi...

#316734
May 05, 2012
44

Anonymous
Sears - Husqvarna New Lawn Tractor Delivered Damaged
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

We purchased a Lawn Tractor 3/29/2012 Husqvarna from the High Ridge, MO store. The tractor was delivered with a damaged hood. We didn't notice until later (during the first u...

#316702
May 05, 2012
58

Bergg48
Sears don't give crap about appliance customers
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Bought 3 refrigerators, 3 dishwashers, kenmore pro gas cooktop, 2microwaves, and an elite double oven. Purchased master service agreement"......microwave didn't work out of th...

#316621
May 04, 2012
73

Anonymous
Sears is the worst retail ever
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

They are very rude, they have the worst customer service, the worst managment ever. All the brands they have are very low quality. All the people work their never smile, all the ma...

#316619
May 04, 2012
62

Crackerz88
Sears Craftsman Warranty is JUNK!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I purchased a new walk behind, self propelled Craftsman mower in September of 2011. I used the mower twice last season and then stored it for the winter. This year I got the mowe...

#316450
May 04, 2012
68

Anonymous
Sears - Kenmore Refrigerators
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

We purchased a two door Kenmore frig with a 5 year guarantee. Last year, after the warantee had run out the freezer stopped making ice. When I called the service department I was c...

#316328
May 03, 2012
59

Reman
Sears is rude
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I drove to seasrs for a hour in heavy traffic. I needed a hedge trimmer. It showed in stock. When I got there I could get no one to help me. I ran someone down. The trimmer I wan...

#316227
May 03, 2012
57

Starfish...
Sears Home Services Same-Day Guarantee is Fraud
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

We need a new water heater. The repair company we had been working with all week to see if ours could be fixed could not get one installed until tomorrow. I called Sears to see if ...

#316089
May 02, 2012
72

Bubba4624
Sears - Junk chainsaw
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I bought a chainsaw from sears a little over a year ago i had trouble from the get go with it and sent it in for service and they fixed it and sent it back well i go to use it agai...

#315868
May 01, 2012
82

Segrubbs
Sears apparently HATES it's customers!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I sent the following letter to sears, recieved a automated reply that I would get a response in three days. Never get a call or anything, ended up having to call back for ANOTHER i...

#315652
Apr 30, 2012
100

Phowe@ch...
Sears - Lied about warranty
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

The tech lied 3 times why they would not cover warranty. I gave them a tiller that was less than a year old. Yers it was rusted on the out side. 1st they said the oil/gas mixture w...

#315352
Apr 28, 2012
103

Anonymous
Sears - Lied to
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

My over the range microwave went out. I have an extended warranty. Sears honors it but the amount of time wasted in not being able to go to work and being lied to because the techn...

#314868
Apr 26, 2012
88

Madkamin...
No Wonder Sears is going under !!!
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Our Washer broke, went out shopping for a new one. After spending 30 min at local sears, opening machines, reading prices, looking around, no salesperson came over. In the midst ...

#314345
Apr 24, 2012
151

Anonymous
Sears =terrible company
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Sears.ca had a glitch on their website on 04/13/2012 where they had 40' Toshiba TVS for $219 when they should have been $599. I called and ordered 3 and they were shipped. I ca...

#314307
Apr 24, 2012
149

Anonymous
Sears - The burner on Elite range keeps burning out
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

The center ring on my burner keeps burning out. The service man is very nice and caring but the problem is not solved. We bought the stove but did not put it in service for several...

#314295
Apr 24, 2012
80

Judyk
Sears - Ruined sofa cushion
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

On 3-16-12 I had Sears come to clean a couch and 4 cushions that had never been cleaned before. The only reason we had them come was because our infant grandson had spit up milk o...

#314150
Apr 23, 2012
109

Anonymous
Sears - Sold me damaged jewelry
5.0 3333 Beverly Road Hoffman EstatesIL60179 1-800-549-4505 http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

I bought an expensive ring and It took almost a month to get it back after having it sized. When I got it the diamonds looked terrible on the sides. SO I took it to a jeweler and...

#313922
Apr 22, 2012
102
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For some people store is like a paradise. A store is a retail establishment selling items to the public. There are different types of stores: department stores, shops, retail outlets, boutiques, department stores, chain stores, emporiums, supermarkets, superstores and megastores. Shopping is a unique way to spend time. Nothing can upset us more or vice versa, makes us the happiest people in the world. And it is all not about things you buy, but about the mood and the feeling of pleasure these things bring you. And sometimes even some grocery products bought in a food store mixed with good customer service and nice place to shop can turn into perfect shopping experience. People say that money cannot buy happiness. But our lives prove the opposite. And stores can prove it sometimes.

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