Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,793+34 mobile complaints
  • $1.4M claimed losses
  • $492 average
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  • 23 hours ago
  • Appliances and Electronics
  • Easton, Pennsylvania
  • Kenmore Refrigerator
  • 7

IMO Retails success or failure is based on the quality of your customer service. Sears once had a slogan - "Satisfaction Guaranteed"...really...not showing up to fix my new Kenmore refrigerator/freezer for 5 WEEKS.....dealing with customer service who leaves you on hold for in excess of an hour! promising you are 1st call of the day, then saying Sears went to the wrong address (after... Read more

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  • 1 day ago
  • Sport
  • Onalaska, Wisconsin
  • Treadmill
  • 10

I will never step foot in a sears again. They have absolute terrible customer service and a worse home delivery service. On Sunday, November 9th, I went to sears with my parents because they wanted to buy me a treadmill for my birthday. We found one that I liked and my mother paid for it. They did not have it in stock at our store so they set up a delivery for the following Monday (November... Read more

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  • 2 days ago
  • Furniture and Decor
  • Ottawa, Ontario
  • Sofa
  • 1

We bought from Sears a 3 seater sofa and a one seater. First: a few months after purchased, the front bottom of the sofa started to protrude, still under guarantee. We thought the wood structure would puncture the leather from the inside. It was fixed. Second: an arm of the one seater chair gave way when you supported yourself with your hand - arm to seat on it. Sears not any longer responsible.... Read more

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  • Nov 21
  • Online Shopping
  • Bronxville, New York
  • Online Order
  • 14

I ordered online & chose the store pickup. I was informed the product will be there in a week. I got an email that the product arrived and I was instructed in the email to wait for the pick up email. After 9 days, it still hasn't come. I called the store and encountered numerous drop calls. Finally, I was able to get in touch with a human being. I was told that the product is in the store... Read more

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  • Nov 20
  • Online Shopping
  • Portland, Oregon
  • Online Order
  • 10

DO NOT waste your time ordering on Sears Outlet. The good deals are not real. I have tried to order on Sears outlet several different times. Always the same thing - one or more items are canceled as not available, even though when I am ordering and I try to order four it says not that many available so I pick two and it says that many are available and puts the order through. Then later I get... Read more

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  • Nov 20
  • Online Shopping
  • New York, United States
  • Online Order
  • 10

Ordered an item and realized immediately after confirmation it was going to be shipped to a store instead of the address entered for shipping! Cancelled immediately, spoke to Sears, they have taken over 2 months, multiple promises of "3-5" business days for refund....nothing. No time to deal with this, being in the military on post, they don't care, just tell me 3-5 days over and over. After... Read more

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  • Nov 19
  • Sport
  • Stephenville, Newfoundland
  • Treadmill
  • 11

My treadmill stopped working 8 weeks ago. I called Sears the day it stopped working and set up a service call. The repair person showed up and established (with the help of a Sears Technician) that the faulty part was a $20 speed sensor. He ordered the part and 8 weeks later it came in! When the repair man showed up to install the part the treadmill would still not work! He was told by the Sears... Read more

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  • Nov 18
  • Service Centers and Customer Services
  • Great Falls, Montana
  • Car Brakes
  • 22

Am I pissed at Sears....yep, but not just for the reasons you might think. Sure I've had some bad buying experiences there for example, I took my car in for new brakes and the wheel fell off the next day. I had a headlight replaced there on a different occasion and they broke the headlight socket. But, they were not horribly difficult to deal with and they did eventually fix their mistakes. What... Read more

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  • Nov 17
  • Appliances and Electronics
  • Santa Cruz, California
  • Washer And Dryer
  • 22

I bought a washer dryer pair from Sears on line. A couple weeks later they called me to tell me the washer was no longer available even though I had already paid for it. I thought a fair resolution would be to pair me with a similar washer/dryer Kenmore model or pay for an upgrade. I was put through telephone *** being passed from department to department. I was on the phone for over three... Read more

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  • From mobile
  • Sears
  • Nov 17
  • by anonymous
  • #558798

Sears delivered Damaged Packaged Refrigrator therefore did not complete delivery. Customer care No communication with customer it will take 7 - 10 days for refund but took my payment within 1 second. This is why SEARS is going out of business all makes Sense Now. What a Joke for a store get better from local Flea Market:( Add comment

 
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