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  • Customers like
    • Price 16
    • Product 8
    • I will like it when they are out of business 7
  • Customers don't like
    • Poor customer service 92
    • Delivery experience 37
    • Service 35
  • From mobile
  • Sears
  • 11 hours ago
  • #784995

Ordered couches and chairs off of Sears. Everything went fine UNTIL THEY PHONED and said its no longer availible. Like why? It's up on the internet saying it's ready and good but then sike! AVOID SEARS AT ALL COSTS. Doesn't help either I phoned maybe 25 times and not one was born in this country Add comment

  • From mobile
  • Sears
  • 1 day ago
  • #784744

Sears in home repair is the worst experience I ever had as a first time customer I will never you them that's all Add comment

In November 2015 I ordered a computer and chair.In December 2015, I received the chair but not the computer. I obtained a police report for the computer and forwarded it to Sear's escalation department. Today, I received a response that the vendor denied the claim because the driver confirmed delivery and the GPS ping showed that the driver was at my address. The driver was at my address but he... Read more

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I ordered a washer and dryer online. I ordered online because any time I go into Sears I feel like I'm surrounded by vultures working on commission. I was instructed to call to schedule delivery. I called the home delivery line, they advised me to call the customer service line, which I did. They informed me that I would receive an e-mail in 3-5 days then I could set up the delivery. As I was... Read more

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1/31/16 (Sunday) bought refrigerator from Sears store at Watchung, NJ requested haul away and made sure I repeat couple times, my delivery came Tuesday 2/3/16 the drivers recused to haul away my old unit and at the end the new refrigerator they were delivering was damage. I called the home delivery department and request for another one to be delivered as soon as possible they assured me I would... Read more

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Placed 2 layaways online within days of each other with Sears.com (not Sears). Sears.com cancelled both layaways without telling me and without my request. Payments were up to date on both. For 5 months I have been "re-routed to" and "emailed from" a number of people but still have been unable to secure a refund for the second layaway. The first was refunded without incident. Absolutely NO ONE... Read more

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An appointment was made to have a residents dryer vent cleaned. The appointment was made and confirmed on a Friday. The resident took a day off and on the scheduled date of the appointment when no one from Sears showed up the response we received was it was not put on the schedule. The appointment then was rescheduled and we received a call that the technician was on their way at 2:00 p.m. After... Read more

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OUR KENMORE REFRIGERATOR WAS NOT COOLING PROPERLY. REPAIRMAN REPLACED COMPUTER BOARD. STILL DID NOT COOL PROPERLY. REPLACED COMPRESSOR, CONDENSOR AND FANS. WORKED FOR ABOUT A WEEK. CAME AND REPLACED THE BOARD AGAIN. NEXT DAY NOT COOLING AT ALL. WE HAVE ALREADY LOST A GARBAGE BAG OF FOOD WHICH THEY DID NOT REPLACE. GET THE COOLERS OUT AGAIN.WHY WOULD A $3600 REFRIGERATOR ONLY WORK FOR 3 YEARS. OUR... Read more

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BEWARE OF SEARS.COM. & Spectrum Superstore with a website of builderdepot.com RIPPED OFF AND PISSED
1 of 2

ISSUE NOT RESOLVED BEWARE OF SEARS.COM. AND Spectrum Superstore with a website of builderdepot.com I made the mistake of purchasing 5 CASES OF 3M 8233 RESPIRATORS from Sears.com. It seems that in actuality it is shipped by a company called Spectrum Superstore with a website of builderdepot.com that is selling through Sears.com. This company rarely answers the phone, shipped us ONLY 5 RESPIRATORS... Read more

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I purchased an engagement ring online but unfortunately my fiancé didn't like the ring so I returned it via UPS from the tracking label SEARS emailed me. After two weeks of waiting I called to check the status of the return. These sorry individuals didn't have none of the return information, tracking number, nothing. I had to do my own research for them. I mean what are you getting paid for if I... Read more

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