Sears replies to the posters

This company is subscribed to our CSR plan

1.5
  • Product1 votes
  • Price1 votes
  • The price if they had it1 votes
  • Customer service10 votes
  • Service8 votes
  • Poor Customer Service6 votes

  • 10 hours ago
  • Supermarkets and Malls
  • Albuquerque, New Mexico
  • Sears Tenneson Storage Cabinet
  • 4
  • REVIEW RATING 3/5

I ordered (online) a storage cabinet for an office. It arrived clearly damaged. We refused shipment. The refund was for the cabinet only and did include a refund for $69.00 shipment fee and $22.92 tax. $91.92 for NO PRODUCT. (Foreign) customer service agents not helpful, calls mysteriously "dropped", hours on phone trying to resolve. The customer service agents pointed me to their third... Read more

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  • 2 days ago
  • Online Shopping
  • Gift Card
  • 10
  • REVIEW RATING 4/5

I bought a gift card to make an online purchase. When I paid for the purchase the $50 gift card was charged but when I hit the submit order I received an error message saying that the order could not be placed. The money on the gift card was not returned to the card. i called customer solutions and was told I would receive the money electronically by email within 48 hours. NOPE!! 48 hours came... Read more

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  • 2 days ago
  • Building Products
  • Jersey City, New Jersey
  • Drill Driver
  • 8
  • REVIEW RATING 4/5

Hi, I am a loyal sears customer for many years now. I had purchased Drill/Driver from tools section in New Brunswick, NJ and realized soon that I will not be using a cutter which is bundled with it as a package (which I also mentioned while buying, and was told that I could return within 30 days with no mention of restocking fees). Later I found that sears is selling only Drill/Driver with lesser... Read more

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  • Dec 13
  • Supermarkets and Malls
  • Sacramento, California
  • Order Processing
  • 25
  • REVIEW RATING 3/5

I JUST want to pay for my items,Not be asked a million questions.So I put them down and walked out never to return Read more

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  • Dec 12
  • Repairs
  • Tallahassee, Florida
  • Home Improvement
  • 15
  • REVIEW RATING 4/5

Buyer Beware, take your business elsewhere: I was approached, in Sears, by a representative that was offering a special on home improvements. The sales representative that came out was very nice. I received two project managers as I was sold windows and flooring. I should have spoken to someone before I accepted the price as I found out that it was outrageous compared to other providers of... Read more

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  • Dec 12
  • Appliances and Electronics
  • Washer And Dryer
  • 3
  • 3
  • 20
  • REVIEW RATING 4/5

Bought washer/dryer at Sears local store. Installers were clueless and left after 3 hours, failing to install vital components. Left me having to clean up their mess. Repair techs attempt to fix the installers mistakes. One tech ordered parts to be shipped to me, the parts dept. only sent one-fourth of the order. It was determined the installers smashed the venting/exhaust located behind dryer... Read more

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  • Dec 11
  • Repairs
  • Cincinnati, Ohio
  • Dryer
  • 20
  • REVIEW RATING 3/5

I had purchased one for a dryer I bought. The dang thing quit heating after a couple of months and was repaired. Not even 6 months later it quit heating again so called repair and was given a date when the repairman would be out and also sent me a box with the 3 parts for the dryer. On the day the man came out he went to the dryer, looked inside, grabbed the box and said they sent the wrong... Read more

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  • Dec 11
  • Online Shopping
  • Kerrville, Texas
  • Online Order
  • 25
  • REVIEW RATING 4/5

I ordered and item 11/28/2014 online and on dec 3rd I was wondering were my item was and it said it was cancelled. They didn't even send me an email stating that. When I called they said the item was out of stock. And would be getting more on the 10th. Instead of offering to send me the item when it was available customer service told me I could pick it up in store but couldn't guarantee me the... Read more

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  • Dec 11
  • Repairs
  • Seville, Ohio
  • Washer Repair
  • 16
  • REVIEW RATING 3/5

I have been a sears customer for years. I have bought tools, *** eaters, tractors, push mowers, and all home appliances. The first time I don't get the extended warranty my washer breaks after a year and a half. They want 400. 00 to fix it. The bearings went bad. You would think that something that cost 1500.00 would last longer. The only thing they offered was for me to purchase a service plan... Read more

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  • Dec 11
  • Supermarkets and Malls
  • Pittsburgh, Pennsylvania
  • Credit Account
  • 17
  • REVIEW RATING 4/5

With so name bad reviews and such a bad rate I do not understand why would they keep the doors open. My advise to you, DO NOT OPEN A CREDIT ACCOUNT WITH SEARS they will not send you the monthly statement so they can charge you late fees. Bad company to do business with. I bought $1200 in appliances took the 0% finance for 1yr. paid the account in 6 months except for $87.00 (so they say) and did... Read more

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