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  • Customers like
    • Price 16
    • Product 8
    • I will like it when they are out of business 7
  • Customers don't like
    • Poor customer service 92
    • Delivery experience 37
    • Service 35

On Black Friday I purchased a steam washer and dryer. They told me it would take a week to deliver. I told them no problem as I was going a week. Two weeks late I called and they have almost no idea about what I am talking about. I could have been talking to a cardboard box. 2 Weeks Later they called with the delivery, it's an electric dryer not gas. Could have been my mistake. In either case... Read more

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A few years ago I bought Sears next to top of the line jumper cables. Never needed them until yesterday. Turns out the blue casing dried up and completely brittle easily falling off making extremely dangerous to use. The black casing is fine but it is made of rubber unlike the blue cable which may have been plastic casing. I will attempt to get some credit for it today and they are willing I will... Read more

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I've only been working at Sears for 5 months but I'm done. I'm mentally and emotionally drained. At first the hours were great but now they suck and aren't enough to live off of. I knew going in that credit was going to be a big thing but I wasn't prepared to be insulted and threatened by an assistant manager because of it. I know my credit isn't the best but I try my best everyday, some days... Read more

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Does anyone from Sears read the comments on this site? After five minutes of reading, I know that I will never buy another thing from Sears. Customer service is at an all time low. I found this site to complain about service, but realize that they just don't care how bad they are or how they are perceived by the public. It is time to say goodbye and close up shop. now I'm told that there are not... Read more

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In June 2015 I purchased a Refrigerator and Stove from them the first delivery the Refrigerator was broker ...I was replaced two week later after a month i notice it was no freezing correct i call and got an operator that gave me bad informatation after getting so one out they gave me also didn't know how to fix after about 8 or more coming out they say they would replace it. The is 5 months in... Read more

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I am so fed up with sears i had a layaway it overlasp and has yet to recieve my 955.00 refund it is now feb 10th ive been going thru this *** since jan 5th ive already notified my attorney and he is ready to file a suit ....i get no callbacks or nothing sears is a *** rip-off i need a callback and this needs to be resolved this week or there will be a problem case#4005648 p.wade 330-322-6226 is... Read more

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Today we had a trash masher delivered. We were notified on-line the delivery would be between 9am and 11am and we would receive a call first thing in the morning. There was no call. I did notice that the call # was our cell phone. When we purchased it I specifically told the Sales Rep that we did not get cell service at our house and to use our home phone. since it was 10:30 and we had received... Read more

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I went to the Merritt Island Florida Sears strore in the Merritt Square Mall to purchase $25 in tools and I had a text that said i could take $10 off $25 purchase by 2/13/2016. The cashier refused the sale as she said it was good on line only. The text said nothing about on line only. A kid that said he was a supervisor, looked 12 years old named Travis came out and looked as tho he had just woke... Read more

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I ordered some corelle dishes from Sears. Two months have gone by and no merchandise. At first, I was notified by sears that a tracer had been initiated and it appeared my package had been delivered to the wrong person. I finally called Sears customer service and was told the order had been cancelled and a refund check was issued. Reason for cancelled order was it was out of stock. Poorest... Read more

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I ordered a washing machine online yesterday. Today I received an email that the order was cancelled. When I contacted Sears they said it was due to a processing error in their system. They asked if I wanted to place the order again. I paid using a debit card and they have $600.00 out of my checking account. Customer service said that money will be returned in roughly a week, call back and place... Read more

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