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  • Customers like
    • Price15
    • Product6
    • Warranty4
  • Customers don't like
    • Poor customer service89
    • Delivery experience35
    • Service35

  • 17 hours ago
  • Supermarkets and Malls
  • Houston, Texas
  • Sealy Mattress And Bedframe
  • 8

I bought a mattress and bed frame with my purchase and the mattress was defected. It did not measure standard Queen size and was too short for the bed frame, so I had to return it. Queen beds are 80X60 and this one measure 76X60 a clear defect and not my fault. I purchased the item with Half in gift card form and half on my credit card. I only return the mattress and sears decides to refund me... Read more

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  • Aug 25
  • Supermarkets and Malls
  • Erlanger, Kentucky
  • Lt4200
  • 8
  • REVIEW RATING 4/5

Yes I have been trying to get my sears 4200 mower fixed right since june of this year (2015). The first serviceman came (when my tractor was still under warranty), turned it on it started missing in 5 to 10 mins., he said carburetor bad. He put a new one on an left, didn't let me cut any grass to see if it would act up again. Sure enough it did two rounds around the yard I had a broke tractor... Read more

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  • Aug 25
  • Supermarkets and Malls
  • Palm Bay, Florida
  • Craftsman 19Hp 42 In Turn Tight Lawn Tractor
  • 12
  • REVIEW RATING 4/5

I purchased a Craftsman lawn tractor April 30, 2015 at Sears in Melbourne Fl. I had it delivered a week later. I used the tractor two times and on the third use the motor stopped working. I called for service and two weeks later the technician arrived to fix the the tractor. The technician found that the motor was blown and the transaxle was also not working and both needed replaced. The... Read more

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  • Aug 25
  • Supermarkets and Malls
  • Houston, Texas
  • Installation Roofing
  • 36
  • REVIEW RATING 5/5
HUGE DISAPPOINMENT....We got
1 of 3

Rep comes out to give a estimate, says you need to have almost 200 sq ft of decking, MOST of the Fascia boards in the front & back need to be replaced& ALL of the soffits are to have vents in them, also replace 4 of the soffits in the front of the house "Yesterday!"(I took it as a matter that needed to be taken care of ASAP) before they install the new roof. Rep tell us "with Sears your... Read more

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  • Aug 24
  • Supermarkets and Malls
  • Elgin, Illinois
  • Sears Online Order
  • 8
  • REVIEW RATING 4/5

sears customer service for the outlets is horrible. we ordered a fridge online. we never got a confirmation. the story starts with my husband getting a credit card threw sears online as sears states on there site that you can use this card immediately after you have been approved for the order you are trying to place. well that is not the story. you cannot use the card you have to wait the 7-10... Read more

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  • Aug 23
  • Supermarkets and Malls
  • Fremont, New Hampshire
  • Mattress
  • 19
  • REVIEW RATING 4/5

I was reading a horrible review of Sears and I was thinking to myself....I would think this had to be at least a two sided story if I had not dealt with Sears myself with horrible customer service issues. How many times did the service rep listen to my whole tale of woe and then in a robotic voice say, Yes, I'm sorry to hear that sir. Unfortunately there is nothing I can do to help you. Is... Read more

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  • Aug 21
  • Service Centers and Customer Services
  • Clarksboro, New Jersey
  • Sears Car Inspection
  • 11
  • REVIEW RATING 4/5

Went in to get my car inspected. They said they couldn't help me unless I had an appointment (which I did) but he assumed I didn't. And then when I went back I needed to email the guy my insurance email and he got smart with me for not understanding his email address after he rattled it off in 1 second, I of course had t have it repeated and he was very annoyed, I found out he's the manager. They... Read more

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  • Aug 21
  • Supermarkets and Malls
  • Houston, Texas
  • Sears Shopyourway
  • 15
  • REVIEW RATING 4/5

Due to the fact Sears issued me and another shopper Mr. Hernandez the same shopyourwayrewards # I requested that they delete my info. Sears issued me a new # and assured me my previous info had been deleted. I don't know why I continue to shop at Sears..but oh well...on Tuesday August 18, 2015 I returned to Sears to redeem a text promotion I had received....at checkout I could not remember my... Read more

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  • Aug 20
  • Sport
  • Mobile, Alabama
  • 20
  • REVIEW RATING 5/5

It's a shame that 1 star is the least rating I can give. In my 37 years, I have never experienced such poor customer service as I have with Sears regarding a recent purchase. If you don't value your $$$ and love throwing it away, then, please, by all means go right ahead and shop there. I purchased a kayak from Sears online last month for pick up at the Sears Hometown Daphne, AL location. After... Read more

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  • Aug 19
  • Repairs
  • Minneapolis, Minnesota
  • Sears Washer Repair
  • 16
  • REVIEW RATING 4/5

Washer needed repair. Couldnt fix ordered parts. 3rd part came damaged 3 times.Changed my time without calling me. I desperately need this done. Trying to schedule 2 big surgeries and this has to be done now. I have someone coming to housesit. Appointment for today was scheduled from 8 to 12. I called yesterday when part came damaged again. Dont send service, part returned. Well, these idiots... Read more

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