Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,668+22 mobile complaints
  • $1.3M claimed losses
  • $501 average
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  • 6 hours ago
  • Appliances and Electronics
  • Rancho Cordova, California
  • Kenmore Elite Bottom Freezer Refrigerator
  • 2

On July 10th, Sears service agreed that my 2 year old Kenmore refrigerator was a lemon and needed to be replaced. I picked out another one and paid the difference on July 10th. I have been given multiple delivery dates but they tell me, usually on the day of delivery, that it was delayed. Delivery dates have been on July 23, July 30, August 2nd and August 13. I live in Sacramento, CA. On August... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Bad Customer Service
  • 1
  • 12

Been into the store 3 times now, had to ask for help all three times. Today (sun) I went into buy two of the craftsman tool boxes they had on sale on line (I checked at 11pm sat night). I figured rather than buy them online, I'd support my local store and the website showed them in stock. I arrived, went in, waited 5 min, then went to ask a girl at the desk who was sitting there w a non employee... Read more

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  • Aug 15
  • Laptops and Tablets
  • Used Ipad
  • 2

I ordered an ipad and electrobrands sent me a broken used ipad and Sears wouldn't refund me. had me deal with Electrobrands. Electrobrands said send it back and we'll send you a new one and reimburse me the shipping. Never received the shipping reimbursement and received a refurbished ipad. Electrobrands is a total rip-off ans Sears sucks for not dealing with this outfit. Why do they still use... Read more

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  • Aug 14
  • Supermarkets and Malls
  • Faulty Refrigerator Repair
  • 1
  • 13

We purchased a refrigerator with a warranty in December of 2013. It stopped working on August 7th. Sears refused to come until August 16th. I called and asked for a better date. They passed me around and around until someone finally said, "We are not going to help you" They do not believe in customer satisfaction at all. The whole reason we purchased there was to have reputable service. ... Read more

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We have a refrigerator from sears they came out after waiting 30 days later and the fridge isn't working is there a outside shop that will honor the warranty so we don't have to go without the fridge another 30 days Add comment

  • Aug 12
  • Supermarkets and Malls
  • Faulty Washer
  • 8

Bought a washer from them a couple of years ago. It broke within 3 months. It took them over 7 months to fix the problem by replacing the machine. Now less than 2 years later the new machine is broken and they have conveniently lost all record of my service agreement.] Two washers, two years, two pieces of junk, and not even the same model or even brand of washer. Watch the reviews on their site... Read more

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  • Aug 11
  • Supermarkets and Malls
  • Upper Marlboro, Maryland
  • Garage Door Installation
  • 14

I had a garage door opener installed by Sears when I first bought my house 3 years ago. My daughter came in late about a week ago and goes to close it and the entire front of the garage door that was hooked to my house fell out of the wall. Damaged my garage door and everything!!! Anyway, called Sears the next day and they gave me a claim number. No one called. Called back and that time they... Read more

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  • Aug 11
  • Appliances and Electronics
  • Refrigerator Freezer
  • 7

When I 1st purchased it, it started forming snow frost in the freezer almost immediately. Sears repair came out twice to repair it. Both times, it was mis-diagnosed as a sealing issue on the doors. Of course, it still formed snow in the freezer. Well, 13 months after purchase (warranty is 12 months), the blower motor in the freezer goes out. I call sears parts for a new 1 and they estimated 2... Read more

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  • Aug 11
  • Supermarkets and Malls
  • Unavailable Items Charges
  • 6

Ordered through sears thinking this is a good company and it's 3rd party ordered item and was charged and then told it was no longer available! 2months later still waiting on refund of $372.46. I will never do business with Sears in the future. Thought this was a good company to order from did not realize they let third party company's sell under their name. And I will make sure I let all my... Read more

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  • Aug 10
  • Supermarkets and Malls
  • Price Policy
  • 2
  • 25

I entered an order for some appliances for our new home. There was a sale that was supposed to be from Saturday at 6 pm to Tuesday at 9:00 am. The refrigerator I chose was $1049 when I added to my cart on Saturday night along with a range and washer and dryer. I couldn't find my sears card to place the order so I went back on line Sunday morning to complete the order after I found the card.... Read more

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