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  • Customers like
    • Price14
    • Product5
    • Warranty4
  • Customers don't like
    • Poor customer service87
    • Service35
    • Delivery experience35

  • 4 hours ago
  • Supermarkets and Malls
  • Coatesville, Pennsylvania

Ordered an expensive bed frame and mattress through sears.com. I had not taken delivery when the price dropped 200$ on the frame. I asked sears customer service if I could get the difference. Answer: No. I could cancel the order. So I cancelled the frame and reordered online only to realized that I had selected queen, not full. So I called and asked sears customer service if the could switch the... Read more

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  • From mobile
  • Sears
  • 2 days ago
  • by anonymous
  • #660443

Rude unprofessional staff ran by a bunch of punk kids Add comment

  • 2 days ago
  • Online Shopping
  • Torrance, California
  • Dress And Shoes
  • 2
  • REVIEW RATING 4/5

After having a terrible experience with their on line shopping site itself I found out all items were shipped separately on different dates. Then upon wishing return 3 items my local Sears store would only take back one of them. I was very curtly and rudely informed that ANYTHING sold on Sears.com that is not sold in a Sears store CANNOT be returned to a Sears store. What terrible policy - if... Read more

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  • Jul 02
  • Appliances and Electronics
  • Holyoke, Massachusetts
  • Appliance
  • 4
  • REVIEW RATING 4/5

i had a delivery set up for today they never showed up. i called to ask why they never showed the guy lied to me and said that the truck broke down. i said ok i want my stuff i spent 3,000! he said they cant deliver for another week i am furious!!!!!!!! this is not right as i paid extra for a prompt delivery and this is the response i get i can wait. my holidays are now ruined because of this... Read more

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  • Jul 02
  • Online Shopping
  • Memphis, Tennessee
  • Sears Buy Online
  • 11
  • REVIEW RATING 4/5

Placed an order online 5-16-15 for pickup in store. Received email on 6-3 that it was ready. I Went to the store on 6-4 to pick it up. I used the app for delivery to my car but 6 minutes later (5 minute guarantee) it said that it had been picked up so I went inside to the order kiosk. After about 10 minutes someone came out and said it will be a few minutes and they will bring it out. I wait... Read more

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  • Jul 01
  • Installers
  • Ambler, Pennsylvania
  • Electrolux Washer And Dryer
  • 16
  • REVIEW RATING 5/5

I want to file a formal executive complaint. I will be in contact with the BBB tomorrow if this issue is not resolved by then. I placed an order on 5/30/15, for an Electrolux Washer and Dryer. From the start everything was an issue on the order. First, the person who took my order over the phone completely butchered my address. Then, I was contacted later that day by a delivery man saying he... Read more

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  • Jul 01
  • Appliances and Electronics
  • Duluth, Georgia
  • Kenmore Elite Refrigerator
  • 9
  • REVIEW RATING 4/5

Purchased a new fridge. Kenmore elite 6 months ago. the door water and ice stopped working along with the control panel inside the door. Called to schedule service was told 3 weeks was the soonest appointment. Wasnt happy with that talked to a super visor and it got bumped out another week. gave them the error code they mailed us the part a week later it sat on my counter for 3 weeks waiting on... Read more

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  • Jun 30
  • Appliances and Electronics
  • Plainsboro, New Jersey
  • Ge Appliances Oven
  • 8
  • REVIEW RATING 4/5

After my last Sears appliance breaks I won't purchase Sears again. Their service people don't show up ever when promised and they don't finish installations either. They never finished installing the trim for my oven. (That was a GE purchased from Sears.) That was after two delays just to deliver. Also the same with the washer. Now I am awaiting the dryer repair guy after not showing a week ago... Read more

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  • Jun 30
  • Appliances and Electronics
  • Kent, Washington
  • Lg Lp1013Wnr 10000 Btu Portable Air Conditioner
  • 8
  • REVIEW RATING 4/5

I bought an LG 10,000 btu portable air conditioner from Sears Outlet online. I was told to pick up at Sears location at the Mall at Tukwila. I arrive there only to be given a used clearly inferior model air conditioner to the one I purchased. The difference I price was over $150, the condition was used. The warehouse worker insisted it was my order. I told him clearly the numbers on my invoice... Read more

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  • Jun 29
  • Appliances and Electronics
  • Mexico, Capital District
  • Lg Refrigerator
  • 2
  • 2
  • 12
  • REVIEW RATING 4/5

I bought an LG refrigerator from sears. At installation the water and ice dispenser tasted like oil ( not cooking). Thinking SEARS would only use non toxic material I decided to let the water flow. I contacted the sales rep with my complaint and he assured me all would be well that he would send the techs ( this happened twice ) I think he wanted to delay because of the warranty. STATUS my child... Read more

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