1.6
  • Price8 votes
  • Product5 votes
  • Warranty3 votes
  • Poor Customer Service51 votes
  • Delivery experience25 votes
  • Service23 votes
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  • 22 hours ago
  • Supermarkets and Malls
  • Marshall, Texas
  • Kitchen Cabinets
  • 16
  • REVIEW RATING 3/5

My Mother is 85 years old. She is on a fixed income of $900. per month. She contacted Sears in Longview Tx to inquire about kitchen cabinets. Sears sent a representative to her home a and convinced her to buy cabinets for $13,000. with payments of about $450. per month. She realized that she could not afford it and immediately called and tried to cancel before installation. She was told that if... Read more

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  • 1 day ago
  • Online Shopping
  • Brookline, Massachusetts
  • Tv Stand
  • 2
  • REVIEW RATING 4/5

Went to order something online with a store pick up option. The website gave me the store closest to me but when I clicked on checkout suddenly started telling me that the item was no longer available there. Same thing for the second closest store. I'm using point discover cards so cannot checkout using multiple ones online. I called and the rep was unable to help me checkout using multiple cards... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Los Angeles, California
  • Refund Policy
  • 13
  • REVIEW RATING 4/5

I recently purchased a refrigerator and microwave from Sears. ONE day prior to delivery (5 days after I ordered) I received a robo call that my order was out of stock and would not be delivered for at least 3 additional weeks. I called and cancelled the order. They advised me that my credit card would be credited in 7-10 business days (it was such a long time I asked if they were mailing me a... Read more

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  • From mobile
  • Sears
  • 1 day ago
  • by anonymous
  • #586901

Sears absouletly are liars.opened up a charge account in december and they clearly said I would get a 15.00 credit on my first bill.guess what got my bill an 10.00 credit.called customer service and they refused to make it right.thank goodness I charged very little.the *** with sears.they suck!!!!!!!! Add comment

  • Jan 25
  • Products
  • Littleton, Colorado
  • Kenmore Refrigerator
  • 2
  • REVIEW RATING 4/5

I have a Kenmore Elite (nothing elite about it) that I purchased in Jan 2013. The rust started within months of owning the refrigerator. Please contact your state attorney regarding appliances that are rusting (brown spots). There are problems with the manufacturing process or product used. This is the only way we can get resolution from the product manufacturers. Just google your state... Read more

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  • Jan 23
  • Service Centers and Customer Services
  • Ashburn, Virginia
  • Tires
  • 16
  • REVIEW RATING 4/5

Bought tires online.Called to confirm appointment, no order at store. Got the run around for hours, SEARS said my bank never released funds. Demand to cancel order, sears refuses. Call my bank, they tell me SEARS has a hold on the funds and they can go back in my account as soon as they release them. SEARS is unwilling to do this. Have to wait for a refund and to get tires on my car because SEARS... Read more

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  • Jan 21
  • Repairs
  • Smithville, Missouri
  • Washing Machine
  • 2
  • 2
  • 35
  • REVIEW RATING 5/5

Purchased an extended warranty for our washing machine. Needless to say it broke down and required repair. The repair tech came out in a week's time and said he thought it was the bottom control board and needed to order the part. He "hoped" that would take care of it. The part was ordered to the tune of $475, but the extended warranty covered the part and service. Tech rescheduled to come... Read more

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  • Jan 19
  • Building Products
  • Middle River, Maryland
  • Tool Set
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I received a Dewalt tool set for Christmas from my brother in law. He wasn't aware I already had one of the items in the so I attempted to return the item for an exchange to a Craftsman item I've been wanting which was the identical price. I was told in a very degrading tone by the cashier that I couldn't return without receipt. I dismissed the employees negativity at first but when I approached... Read more

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  • Jan 17
  • Appliances and Electronics
  • Burlington, Ontario
  • Dishwasher
  • 35
  • REVIEW RATING 4/5

At the end of December we went to our local Sears store to purchase a dishwasher. I had done my homework and knew exactly what I wanted. First of all, the Boxing Day sales were in effect. There was 1 sales person on duty on a Saturday, trying to service several customers. We waited patiently while she attended to a couple who were considering a series of appliances. The other customers ahead of... Read more

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  • Jan 16
  • Appliances and Electronics
  • Clearwater, Florida
  • Refrigerator
  • 27
  • REVIEW RATING 3/5

I submitted an order on line from Sears Outlets in Clearwater, Florida. I wanted the appliances for a new home we were building. So far I have spent hours trying to get this order delivered in a correct and timely manner. The order had a refrigerator, washer and dryer on it. Sears split the order and the W&D came from the St Petersburg store and the refrigerator came out of the Clearwater... Read more

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