Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,734+30 mobile complaints
  • $1.4M claimed losses
  • $495 average
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  • 23 hours ago
  • Appliances and Electronics
  • Bala Cynwyd, Pennsylvania
  • Washer Gasket Repair
  • 10

My GE washer is leaking and called sears and made appointment, the window was 1 to 5 after staying home and waiting 4 hours , technician called at 4:55 and said he can't make it, made another appointment and again at 3:30, technician called and said he can't make it what kind of customer service is that? I called 9 times to speak to a manager and it keeps getting connected to the international... Read more

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  • From mobile
  • Sears
  • 1 day ago
  • by anonymous
  • #540389

Called to have a repair on my washer that is under warranty...my scheduled appointment was going to be a month away. ..waited from 8 to noon no show no call...called sears to ask why and they tell me its going to be another month...absolutely unacceptable customer service. ..i will never spend money at Sears again Add comment

  • From mobile
  • Sears
  • Sep 28
  • by anonymous
  • #539598

Horrific billing service! Please contact me. 410 241 3741 Add comment

     

  • Sep 27
  • Supermarkets and Malls
  • Flint, Michigan
  • Washer Repair
  • 8

2ND TIME SENDING THIS LETTER, NOW UNDER THIS IS ANOTHER LETTER FOR TODAY’S PICKUP OF MY PRODUCT YOU REPAIRED. STILL AS OF TODAY I HAVE GOT NO RESPONSE NOW HERE IS ANOTHER LETTHER I HOPE SOME ONE READS IT AND GETS BACK WITH ME ON THIS. THANK YOU!! 08/22/2014 Dear Sears Corporate Office Headquarters HQ My name is Kim Cherny, On June 7th 2014 I took my power washer Craftsman#919-792500, Serial #... Read more

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  • Sep 26
  • Furniture and Decor
  • Sacramento, California
  • Living Room Set
  • 17

I ordered a living room set online at Sears.com. I waited for weeks until it was almost the delivery date. When I called to ask what time it would be delivered (so I could take time off work) I was told to call Cymax.com (third party vendor that sales on Sears.com). Keep in mind, the people I talked to at Sears could barely speak English so there was much confusion and frustration! I called Cymax... Read more

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  • Sep 26
  • Appliances and Electronics
  • Portland, Oregon
  • Undelivered Appliances
  • 25

Ordered a refrigerator, washer, dryer and range from Sears several weeks ago and arranged for delivery today (9/26/2014). Sears never called or emailed to specify delivery time so called last night and was told delivery would take place between 3:15 and 5:15 today. After nobody showed by 5:30 and again, no call from Sears I called and was told delivery would now be at least another two hours... Read more

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  • Sep 26
  • Appliances and Electronics
  • Plano, Texas
  • Refrigerator Delivery
  • 2
  • 2
  • 18

I ordered a new refrigerator/freezer at the end of August, was told two weeks for delivery. When the shiny new fridge showed up it was missing the door handle and the basked for the freezer was broken. My wife immediately sent it back and called customer service to complain. After a mere 2 hours of on-hold and run-around, we finally spoke to a supervisor that authorized a partial credit for... Read more

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  • Sep 25
  • Supermarkets and Malls
  • Secret Shopper
  • 42

I do consumer surveys and secret-shopping-trips for extra money. I find that almost all companies are honest and pay what they promise. SEARS is NOT, one of those honest companies. They invited me to do a very detailed, secret shoppers trip. I had to drive to SEARS , take pics inside and out, find a salesperson and speak to them about different TV models and get printed information and a business... Read more

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  • Sep 24
  • Supermarkets and Malls
  • Poor Customer Service
  • 10

The telephone service does not work. It's inability to solve problems that consumers have is amazing. How about if you could talk to a real person to find the answers to questions that you have instead of talking to a computer? Ultimately you talk to someone obviously in some country other than ours ,that you cant understand ,and can't help you. What's the matter with you people and your business... Read more

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  • Sep 24
  • Supermarkets and Malls
  • Beulah, North Dakota
  • Defective Product Deliver
  • 7

I ordered arange online from Sears and it was sent out and arrived damaged on a day when we were not at homeso we could not send it back at that timewhen we saw that it was damaged we called and spent about 26 hours so far on the phone getting nowhere with the Sears call centerfinally someone who said they were at the Sears Arizona Resolution Center told us they would get some of our money... Read more

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