Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,707+26 mobile complaints
  • $1.4M claimed losses
  • $497 average
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  • 19 hours ago
  • Shopping
  • Wappingers Falls, New York
  • Sears Why Not Lease It
  • 9

Wait...once they get you to lease, then the real nightmare begins! They kept hitting my account for what they called "partial payments" which I didn't expect and caused things to bounce, then late fees cause they'd hit my account on the wrong days and just kept adding additional payments...when I had long past paid the six months and wanted them to pick up their overpriced, let's ripoff people,... Read more

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  • 2 days ago
  • Installers
  • San Jose, California
  • Unavailable Refrigerator
  • 11

Attention Customer Complaint Dept. RE: Refrigerator - Here is the complaint! We were on the market for a refrigerator for about 3 months. And - after visiting 5 stores looking for help (and not getting the kind of help we wanted ) we went back to Sears for one more chance to see if we could get what we wanted. I wanted to go to Best Buy but my husband has been a fan of Sears for years, so... Read more

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  • 2 days ago
  • Installers
  • Annville, Pennsylvania
  • Delivery Service
  • 19

Delivery scheduled between 9 and 11 am. Called at 11:30 am - no help. Said they could not tell me when delivery was going to occur. Told me truck broke down. Hear at noon that the truck story is a lie, that the driver went to rent a delivery truck at 10 am when the rental counter opened (this rental place is at least a half hour away). After an hour waiting, they finally tell me that the... Read more

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  • Sep 13
  • Supermarkets and Malls
  • State College, Pennsylvania
  • Broken Washer
  • 13

Two weeks ago, I purchase a Kenmore front loading washer and dryer from Sears. I Hadrian some awful complaints towards Sears regarding appliance deliveries only after purchasing them and was then nervous, but the delivery guys came on time as expected and everything seemed right. Three days later, my washer stopped working. I called Sears and set up an appointment with a Sears technician for this... Read more

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  • Sep 12
  • Installers
  • Garage Door Opener
  • 1
  • 1
  • 12

Sears home installation.... homeowner beware. I purchased a garage door opener with installation from sears. The installer came and installed the opener an I noticed the next day chunk of the was molding damage and its pulling away from yhe wall when the garage door is in use. I've called, I've emailed, and called again voicing my complaint and concern. I was told the manager "Jeff " from sears... Read more

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  • Sep 12
  • Appliances and Electronics
  • Dallas, Texas
  • Washer And Dryer
  • 12

Purchased a washer & dryer from Sears in January and for 3-4 months everything was fine. Then the nightmare begins. I have spent more time on the phone with them and taken more days off of work to wait on a technician to come out. First time the technician came out and fixed the problem and said there was a design flaw with the specific model and we should try and get a new one. Second time... Read more

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  • Sep 12
  • Supermarkets and Malls
  • Delivery Service
  • 6

New in the area mistakenly, went to Sears to purchase Washer and Dryer. Employee in store needs more training, Customer services lied about my concerns information was entered. After 4 trips and paid for deliver set up they still did not compete job. After being charge by Sears for set up was so sick and tired of them I ended up paying someone else to hook up washer and dryer. Company have to... Read more

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  • Sep 10
  • Appliances and Electronics
  • Ashburn, Virginia
  • Multiple Service Calls
  • 7

I bought a Kenmore washer in Feb of 2014. I have made at least 4 service calls since July 2014 over same issue. FOUR days of waiting around for a technician. My washer still is broken, it still will not spin out the clothes. However, Sears in insistent upon me having a 5th service call. Apparently my washer needs to be deemed "irrepairable" by a random service technician. I spoke with multiple... Read more

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  • Sep 10
  • Supermarkets and Malls
  • Philadelphia, Pennsylvania
  • Sears Card
  • 17

I was applying for a Sears card the cashier said lets finish over here on this register. I assumed the registered stopped working. I was approved for the card I asked for, when I got home I realized there was two cards that were approved. I went back to the store and ask the same cashier about it her response was, " that how we do it apply everyone for both cards, I replied I only asked for one,... Read more

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  • Sep 09
  • Supermarkets and Malls
  • Bellevue, Washington
  • Mattress Set
  • 1
  • 1
  • 19

Bought two mattress sets and a stove. What a nightmare, first one of the mattress sets was incorrect and so we go to correct it downstairs and aren't given our stove receipt. They changed the delivery of stove and then wouldnt take our old mattresses after we paid for this. He wanted to leave my new mattresses in my garage or outside and refused to put them in our rooms this is an outrage I... Read more

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