Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,680+24 mobile complaints
  • $1.4M claimed losses
  • $500 average
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  • From mobile
  • Sears
  • 2 days ago
  • by anonymous
  • #527864

Purchased a torque wrench from sears used once and quit working. They won't do anything about it other than give smart *** looks and comments. Sears won't see me spending another dime in there store. I will be sure to steer everyone I know away from there as well Add comment

  • Aug 29
  • Supermarkets and Malls
  • Canastota, New York
  • Riding Mower
  • 12

After years (five) of spending money to keep a Sears riding mower running, going weeks and often months without it running waiting for parts and/or service, I've had enough. The last straw was spending hundreds on a new mower deck that rusted out completely (my fault).To add insult to injury, thinking I could fix this myself, I bought the mower deck and over a couple of months the various pulleys... Read more

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  • Aug 29
  • Transportation and Delivery
  • Washington, District Of Columbia
  • 16

Bought 4 new major appliances (stove,refrig,dishwasher,micro) from Sears for delivery and installation 8/29. On 8/28 I called to check on del status and was told dishwasher and micro would not be delivered and could not be installed. My order was $4467 and included installation charges for both items. They told me could not install in my area due to requirements for licensing of installers. I... Read more

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  • Aug 28
  • Supermarkets and Malls
  • North York, Ontario
  • Online Shopping Experience
  • 10

Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up. It never got there and I have been emailing and calling every day and no one will give me my money back. They all say it'll get rectified, but still no credit on my account yet. It's now been 2 billing cycles on my credit card and still no... Read more

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  • Aug 26
  • Customer Service
  • Lawn Mower Return
  • 27

I purchased a lawn mower from sears on Saturday August 23, 2014 and after removing it from the box and finishing the assembly I decided to try out my new product. It started immediately, ran great but I could not control the E Z speed handle (this lets you choose your own speed) . So I gave this some thought for a day or two and decided to return the mower. I put it in the back (Monday August 25,... Read more

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  • Aug 26
  • Service Centers and Customer Services
  • Online Sales
  • 2
  • 2
  • 12

Have you ever thought maybe they were having a bad day. After more than two years I gave them the benefit of the doubt. here is the story. I purchased four tires a couple of years ago. It was a ship to store, you know the deal. You are told that you will be notified when the items arrive. It gave an estimated delivery time. I waited to be notified. I had been busy and five days had passed, from... Read more

Was this review helpful? 0 1

  • Aug 25
  • Supermarkets and Malls
  • Oven Repair
  • 12

Scheduled a repair job on oven, warranty covered, no show. Talked to India, no results. Never, never shop at Sears again. They'll be out of business soon. Sell it short. Will go to Facebook and Twitter now to spread the word. It was the terrible, terrible, even worse. Why would any one go to a mismanaged place like that? We have the control panel and they are inept or worse. Is the... Read more

Was this review helpful? 0 2

  • Aug 23
  • Online Shopping
  • Jewelry Delivery
  • 16

I purchased two different bracelets from Sears.com in the past three weeks and have yet to receive any. I purchased a bracelet for my birthday 3-4 weeks ago. The promised delivery date came and passed. I never received a bracelet, just a gift card in the mail. When I followed up, a customer service manager revealed the bracelet I wanted wasn't in stock, so instead of returning my funds, Sears ... Read more

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  • Aug 22
  • Supermarkets and Malls
  • Warwick, Rhode Island
  • Craftsman Garage Door Opener
  • 14

I purched the Craftsman Belt Drive Assurelink Garage Door Oepner at my local sears for just under $300. I was having alot of work done at my house so it sat in the box for about 3 months before I was finally able to install it which I did last week. Everything was fine and I really liked this product for the first couple of days. Then yesterday I came home from work and when i went out to my... Read more

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  • Aug 22
  • Supermarkets and Malls
  • Craftsman Lawn Tractor
  • 1
  • 1
  • 18

We just purchased a new lawn tractor from Sears and were extremely disappointed with the way sears handled the case. We had the tractor for less than two months and started having trouble with it. The tractor was squeaking and cutting uneven and the mower went dead when we tried to start it up on day. We finally had a technician come out to check it and he said everything was ok and he greased... Read more

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