Sears Complaints and Reviews

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Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,646+22 mobile complaints
  • $1.3M claimed losses
  • $501 average
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  • 55 minutes ago
  • Other

It has come to my attention that at the Laredo Texas Sears store manager will not, (and I quote) "Never employ anyone who has worked in any Walmart store due to their lack of customer service." So is it legal for a manager to show a blatant bias when reviewing resume for employment? NO! This is truly unethical and Illegal due to completely disregarding any equal employment opportunity, which is... Read more

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  • 4 hours ago
  • Appliances and Electronics
  • Tv Set

I ordered a TV from Sears. First they charged me close to 2 weeks before I received the device. I received a broken unit - the build in DVD player didn't worked. So I contacted Sears to take the device back and provide another working TV set. They provided a tracking number and that UPS will pick up the device. They never responded on my request regarding getting another unit. Sears is using a... Read more

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  • 22 hours ago
  • Supermarkets and Malls
  • Northfield, Illinois
  • Master Protection Agreements
  • 9

I bought Master protection agreements for my furnace, range and refrigerator from Sears. I called to schedule a maintenance visit for my range. They called me and emailed me stating that they will provide the service on 7/30/14 at 2:00 pm but nobody came. I called sears and they told me that they cancelled all visits to my home since October of last year because according to them I did not let... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Refrigerator Repair
  • 7

I have reached a point of incredible frustration at the incompetence of Sears and the total INABILITY TO HAVE MY REFRIGERATOR FIXED. HOW DO I GET THIS DONE????? It has been 4 1/2 weeks and no end in sight. To date and 4 appointments later not only is it not fixed, no one calls me back, I am unable to reach anyone but customer support who cannot resolve anything and do not call back. ** first... Read more

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  • From mobile
  • Sears
  • 1 day ago
  • by anonymous
  • #516636

Purchased queen .sz sheets little over a year and they have literally fallen apart.. I paid $85 for them. I would appreciate someone contacting me regarding this. Add comment

  • 2 days ago
  • Supermarkets and Malls
  • Unordered Items Interest Charges
  • 11

Bought new kitchen appliances on 18 months no interest credit contract from Sears. Two of the appliances delivered were the wrong items, items different than what we ordered. Sears eventually replaced the incorrect items with correct items. However, the corrected items were not included on the original 18 months no interest contract -- we found out later. For 18 months we paid on the... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Garage Door Opener
  • 8

Still not sure if I ordered a garage door opener. Sears messed up a simple online order. First told me it was out of stock. Then told me I could pick it up at a local store. When I selected the local store THEY suggested, Sears then said it was out of stock there. Sent me to another store, which I wasn't going to drive to. While I was messing with all of this, PayPal emailed me to say Sears... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Clarisonic Brush
  • 9

Was sold a $100 Clarisonic brush through sears.com. When the item stopped working, we contacted Sears. We were told it was a 3rd party dealer (sorc marketplace) and to contact them. They were unresponsive. Contact Sears again who says to contact manufacturer. Manufacturer confirms that the item was a fake. Back on the phone again for hours today with Sears trying to get them to own up to the... Read more

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  • Jul 29
  • Supermarkets and Malls
  • Torn Sheets Purchase
  • 4

I, too, purchased a set of queen size sheets at Sears last July 2013, and they now have a 6" tear from simply frayying!!! They began wrinkling as if the material had somehow been stretched. Next moment....ripped...torn.... I sleep alone so there is no way they could have gotten that stressed in the 8 or 10 instances they were on my bed. They cost $85.00 ....no I did not keep the receipt...please... Read more

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  • Jul 27
  • Supermarkets and Malls
  • Delayed Furniture Delivery
  • 1
  • 20

Sears: I have finally received the final piece of furniture that I purchased last November 2013 from Sears. I have had a horrible experience with Sears and now with Megan who was so very nice to me until the furniture was received and now has proved as nasty as the others I have dealt with. Back early on in this email chain I requested at least $500.00 to cover the cost of the couch I had not... Read more

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