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  • Customers like
    • Price15
    • Product6
    • Warranty4
  • Customers don't like
    • Poor customer service89
    • Delivery experience35
    • Service35

  • 2 days ago
  • Supermarkets and Malls
  • Anaheim, California
  • 5
  • REVIEW RATING 4/5

I bought a whirlpool washer and dryer from sears wanting to support an American company, what a mistake they delivered the pair on the 17th of August, have not been able to use the the dryer , husband call made the appointment for today the 31st, August, called to confirm, they never showed or called we still can't use the dryer, I called to find out why the stood us up, "RUN A ROUND", never... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Bear, Delaware
  • Kenmore Front Load Washer
  • 5
  • REVIEW RATING 4/5

I have purchased sears items for over 35 years. the new washer I have is a piece of ***. Kenmore Front load new it has been totally overhauled and repaired at least 6 times in 1 1/2 year. But what takes the cake is it stopped working and I scheduled an appointment three weeks ago, first tech on Saturday this Saturday 5th today they blow up my phone and email saying we need to speak with you... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Trujillo Alto, Trujillo Alto
  • 5

I want to address the issue that Sears has nothing to do with Sears outlets. All they are - mailbox between a customer and a store. I would say it is a mockery as the outlets do have Sears name and Sears should be responsible for how they operate and customer services. Bought a dryer 3 weeks ago, never worked a single day, had multiple technicians on site and spare parts being ordered, still not... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Flagstaff, Arizona
  • Protection Plan
  • 1

Yes they have a number in the event your water heater fails or something of an emergency nature happens. And they certainly have a 24 hour 7 day a week department if you would like to BUY a plan or an appliance....but their emergency line is only open 6 days a week. I tried signing up at Sears to register a complaint and the site would not accommodate my request to sign up. Go figure. Your hot... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Oklahoma City, Oklahoma
  • Compact Reciprocating Saw 6 Amp Craftman
  • 3

On 08/30/2015 at 0540 PM Sear shop on Midwest City, Oklahoma I return on Compact Reciprocating saw, Craftsman 6 Amp. One salesman, he gave me the same No#17175 with par code#9204233082, price $37.99, but my bought on May 15, 2014 was $39.99 and gave me a receipt which showed I pay extra $10.17, I gave hime $20.00 and gave back to me $9.83. Looking on receipt I dis ask him why? I have to pay... Read more

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  • Aug 30
  • Supermarkets and Malls
  • East Saint Paul, Manitoba
  • Kenmore Bosch Dishwasher
  • 7
  • REVIEW RATING 4/5

On July 18 I purchased a Kenmore dishwasher (model 630.12243317; S/N 105040090661000211). The dishwasher was picked up July 31 and installed August 01. After install the dishwasher was found inoperational so I placed a service call. Over the phone we did some troubleshooting hoping to resolve the issue. In the end it was determined that a visit by a local service provider was required. The... Read more

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  • Aug 30
  • Supermarkets and Malls
  • Dundee, Michigan
  • Espn Enforcer Hockey Table With Bonus Tennis Table
  • 1

I tried to make a purchase online that was on sale, I was told they were out of stock and could not place an order online, so I called the store and was told they had one but the purchase price was a $100.00 more to purchase it at there west gate store in toledo ohio. I guess that is why most of sears stores in michigan have closed. Why would you post a sale online an say you are out of stock... Read more

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  • Aug 29
  • Supermarkets and Malls
  • Mount Laurel, New Jersey
  • Kenmore Washer
  • 10
  • REVIEW RATING 4/5

I bought one of Sears new style washers in late May 2015 and hated it from the first time I used it! What a piece of junk. It took an hour & 1/2 to wash a load of clothing because it spent every 5 minutes "sensing" and making weird noises. Clothes did not get clean AT ALL though I began washing every load on "bulk" so it would fill with more than 2 cups of water! The washer totally ruined... Read more

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  • Aug 28
  • Supermarkets and Malls
  • Houston, Texas
  • Sealy Mattress And Bedframe
  • 15
  • REVIEW RATING 4/5

I bought a mattress and bed frame with my purchase and the mattress was defected. It did not measure standard Queen size and was too short for the bed frame, so I had to return it. Queen beds are 80X60 and this one measure 76X60 a clear defect and not my fault. I purchased the item with Half in gift card form and half on my credit card. I only return the mattress and sears decides to refund me... Read more

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  • Aug 25
  • Supermarkets and Malls
  • Erlanger, Kentucky
  • Lt4200
  • 10
  • REVIEW RATING 4/5

Yes I have been trying to get my sears 4200 mower fixed right since june of this year (2015). The first serviceman came (when my tractor was still under warranty), turned it on it started missing in 5 to 10 mins., he said carburetor bad. He put a new one on an left, didn't let me cut any grass to see if it would act up again. Sure enough it did two rounds around the yard I had a broke tractor... Read more

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