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2.1 Based on 727 reviews
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I bought a Kenmore refrigerator model number 59672383411 after 9 months I replaced the water filter the original filter worked fine but I figured it was time for a new they set me replacement filters none worked water comes out with particles and brown after twelve filters doing the same thing and 3 service calls with the techs telling me it's the filters. Mind you when I put the old one back in water is clear called Sears many times and even... Read more

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Sears is the worst department to get things to get fixed with there dept. They give false info. I will tell my friends and co workers had horrible experience I had with them. THEY DONT LISTEN TO THERE RECORDINGS AFTER THEY TOLD ME everything is recorded They told me one thing and never except responsibilities for they recorded A person was very bad to me and they act if they dont care I will purchase nothing more from sears I have a dish... Read more

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Ordered an upright freezer for delivery on Aug1,2016. Received email from Sears to pick up. Contacted them about delivery requested. They said " We' ll have to cancel the pickup order and reorder for delivery for Aug 26th between 3:15-5:15pm. 5:45 and no show. Called them and they said 6:15. 7:10pm still no show. Called again and they said "you're #10 and they are at #7 on delivery schedule. I told them that I would not wait until 8,9, 10pm etc... Read more

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Long story short, it has been 4 weeks since i bought a gas cooktop from Sears. After 4 weekends of frustration (no installation, no shows, hung up on by cust service), I was in tears. It is very clear to me why this company is in trouble. They are horrible! We are returning our gas cooktop and will NEVER BUY FROM SEARS EVER AGAIN! Worst experience in my life! If you are considering buying from Sears, think again. Save yourself the stress,... Read more

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I just called to get an estimate for a tv repair labor cost and was prepared to provide tv type and part number and price as stated from the Sears onsite repair part site for the likely tv problem. I determined the likely problem from the manual which provided the tv repair likely problem and time to repair the problem based on tv issues. Sears would not provide an estimate for labor cost. I kept hearing that a repairman would provide the... Read more

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  • 2 days ago
  • #908360

I had the same problem at the Superstition Sears in Mesa Az. I just wanted to exchange for a size up. Really didn't need attitude about their return policy. I realize they didn't institute the policy. To the counter help that day (8/27/16) a big wtf to Michelle and her little helper. I too will never shop at a Sears again.

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On the 26th I had an Electrolux front loader dryer and washer delivered. The delivery people were careless and damaged the dryer. At that time we refused delivery so they took the washer and dryer back. I received a call from delivery to set-up an new delivery for 9/3/16 on 8/27/16. A few hours later they left a voicemail for me to contact them and the rep stated it can't be delivered till 9/7/16 so I scheduled it for the 9/10/16. Needing my... Read more

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I called yesterday to ask if they took money orders for payment on acct# they said yes cause they don't take credit or debit cards! YET THEY HAVE A CARD READER??!! Today I went with western union money order to make my payment (SHE TOLD ME THE TOOK CASH OR CHECK ONLY) really I don't have checking acct# and I hardly carry cash with me this makes 3 times I have had an issue with sears and its people being rude. I always thought a money order was... Read more

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Just bought Kenmore elite washer 1 month ago and it started shaking, called Sears to fix - long story short. There service man came and made the issue worst. After he left couple loads later the washer was still shaking and on top of that would not power on. Then, they tried to blame it on us and try to charge for fixing the washer. The washer is awful and Sears service is sooooooooooo awful. Never buy Sears! I can't believe I have a brand new... Read more

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I have never been treated so badly or stressed over the repair of my Dryer which quit the week of the 8th August , called for appointment waited a week on it only to find it was outsourced to another company.A non Sears Technician came and that was the end of my service after numerous calls to Sears was always promised a call from this outsourced company but never received one .Then this company changed a appointment to one not convenient to... Read more

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