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  • Customers like
    • Price13
    • Product5
    • Warranty4
  • Customers don't like
    • Poor customer service84
    • Delivery experience35
    • Service33

  • 18 hours ago
  • Appliances and Electronics
  • Edgewood, Maryland
  • Customer Service
  • 6

I wanted to buy a new washer / dryer set. At checkout they immediately charged me for the unit approx $1400, as I was finalizing the checkout procedure, this nasty little screen appeared and would not not let the sale be finalized until I picked a service plan that at a minimum was and additional $250 to $350. I didn't want the service plan, the site gave me the opition to cancel the sale. I did... Read more

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  • 18 hours ago
  • Other
  • Brookfield, Connecticut
  • Why Do Sears Take & Weeks To Sevive A Lawn Mower
  • 4

In April I took my mover in to my local Sears for warranty service. It is still at the service center. Every time I call to see when I will get my mower back it has been the same answer for the last 3 weeks "YOUR MOWER WILL BE BACK AT THE STORE NEXT TUESDAY" guess what my mower was not back at the store, so I called the Service Department again today. The same lie came again " IT WILL BE AT THE... Read more

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  • 18 hours ago
  • Repairs
  • Brookfield, Connecticut
  • 1

My lawn mower was taken to my local Sears for service in April. Calls to the service center over the last 3 weeks have resulted in the same answer " YOU WILL HAVE YOUR MOWER BACK ON TUESDAY" so did my mower arrive yesterday...NO. the new answer is you will have it by next Tuesday. It is just continuing lies, misinformation and no offer of service rebate, this is Sears customer service. GET YOUR... Read more

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  • 20 hours ago
  • Supermarkets and Malls
  • North Sarasota, Florida
  • 1

Went into their store to purchase a laptop. Sales associate makes an order for me with their store computer. I pay him and receive a broken used old and damaged laptop with no return label I called sears they informed me that the item was purchased through their marketplace which is a 3rd party vendor to make a long story short a month later and I still have no refund all sears does is lie and... Read more

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  • 1 day ago
  • Other
  • Hayward, California
  • 7
  • REVIEW RATING 4/5

All the negative things i'm hearing here is completely correct. I work for sears part time in sales and have been since I was an undergrad student. Now being in grad school and having another job, I continue to work there part time for extra cash, but at this point i'm so done with sears. I feel constantly harassed all the time about meeting certain metrics, which is so difficult when the... Read more

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  • 1 day ago
  • Shipping
  • Rockaway Park, New York
  • Delivery Department
  • 9
  • REVIEW RATING 4/5

Puchase a side by side frig and have them haul away my old ones. They offer free delivery andhual away if I open a Sear credit card so I did what they suggested. Then they said next day delivery will cost an additional thirty dollars, I didn't mind so I sign all the paper work and waited for a confirmation call from Sears. Never came so I had to call them to find out the time of the delivery... Read more

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  • From mobile
  • Sears
  • May 24
  • by anonymous
  • #640680

I have a high credit score and all past creditors have been paid off. I was able to purchase a home, yet denied credit for a Sears card. I will no longer shop at Sears, and will vehemently tell others not to purchase products from them. Add comment

  • May 23
  • Furniture and Decor
  • Port Saint Lucie, Florida
  • Patio Bar Set
  • 9
  • REVIEW RATING 4/5

I purchased a bar patio set at Sears on May 23rd. to be assembled and delivered on May 22nd. This has been a nightmare for over the last 24 hours. After speaking(both in person and by multiple phone calls , still the delivery has not been made as of now. I have been lied so many times,about whos fault it is that I don't believe any one any more. The logistic center is not picking up the phone and... Read more

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  • May 22
  • Appliances and Electronics
  • Placentia, California
  • French Door Refrigerator
  • 13
  • REVIEW RATING 4/5

I purchased a stainless French door refrigerator from Sears 3 years ago. I called Sears because I needed the unit serviced and wanted a name I could depend on. First mistake. The unit went out in August of 2014 and it is now May of 2015 and the freezer is still out. Sears and /or their contractor (town and country) have replaced both circuit boards and replaced the compressor 4 times. We have had... Read more

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100% FULL

  • May 21
  • Appliances and Electronics
  • Howell, Michigan
  • Kenmore Washer And Dryer
  • 29
  • REVIEW RATING 5/5

Sears is horrible!! Still to this day no remorse or anything! THEY DIDN'T EVEN HOOK UP THE GAS RIGHT!! MY FAMILY AND I COULD HAVE DIED!! IF YOU LOVE YOUR FAMILY YOU NEED TO WATCH THIS VIDEO!! DON'T SHOP AT SEARS EVER EVER AGAIN!! I've contacted sears in all sorts of ways and times and they honestly don't seem to care! Don't fall for their tricks! I MEAN IT TOOK THEM 3 Months to get us our... Read more

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