Sears Complaints and Reviews

Had an experience with Sears?   Submit review ›
Sears
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-800-549-4505, , http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?adCell=W3
  • 2,715+27 mobile complaints
  • $1.4M claimed losses
  • $496 average
  • Show More
Had an experience with Sears?
Submit review › Submit review ›

  • 1 hour ago
  • Flowers / Florist
  • Flower Arrangement
  • 2

I was delegated by my family to send a special family member, who had just gone through and survived a three hour surgery, flowers from us all. When I saw the lavender rose bouquet I knew we had a homerun because those two were her favorites! I mistakenly ordered from Sears. I ordered these: Enchanted Cottage –Premium and paid the Premium Price! Your Description: This magical bouquet will be... Read more

Was this review helpful? 0 0

  • 1 hour ago
  • Other
  • White Bluff, Tennessee
  • No Delivery
  • 3

Two weeks ago I bought a King sized mattress and box springs so that my husband who is dying from COPD can rest comfortably. I was told it would be delivered no later than today, September 19th and could possibly be delivered as early as September 12th. I was also told that I would receive notification 24 hours prior to the delivery. The 12th came and went so I knew that was not going to happen... Read more

Was this review helpful? 0 0

  • 2 hours ago
  • Shopping
  • Albany, New York
  • Mattres And Box Spring
  • 2

On September 1, 2014, I bought a sleeping mattress, supporting foundation and a bed frame from the Sears store at Colonie Center Mall in Albany, NY. The scheduled delivery was on 17th September. However, I did not get my delivery that day neither was I contacted by anyone about the status. I had to follow up several times with customer service as well as store management but nobody knew where my... Read more

Was this review helpful? 0 0

     

  • 20 hours ago
  • Appliances and Electronics
  • Newark, New Jersey
  • Seiki Tv
  • 1
  • 1
  • 4

My Seiki tv has no picture but has sound. Set is less than two years old and was purchased brand new from Sears. They should change the name to Sucki! Customer service left a lot to be desired also because I had no proof of purchase, who keeps receipts that long anyway, they wouldn't even try to troubleshoot for me. C'mon man! I plainly explained that I have no picture but I do have sound, one of... Read more

Was this review helpful? 0 0

     

  • 21 hours ago
  • Supermarkets and Malls
  • Newark, New Jersey
  • Undelivered Product
  • 3

I ordered a $9K, Jenn Air, built in frig., paid in full 9/2014. Was suppose to be delivered 9/18/2014. No delivery, four voice mail messages in last two days. No one answers the phone. This was the Grass Valley, Ca. store. I had to call Sac. To find out my delivery was rescheduled for two weeks later. Just awful customer service. Left a detailed message with their corporate office in San... Read more

Was this review helpful? 0 0

     

  • 1 day ago
  • Ex Employees
  • Livonia, Michigan
  • Working Conditions
  • 10

I worked at Sears for about 8 hours and quit. They put me my first time EVER on the cash register on a SATURDAY, the busiest day of the entire week. It was horrible; imagine using a caveman age computer (how much money do they make and they can't fix the *** computers or update them???) with impatient customers who had to put up with the new girl. It was just insane. Not to mention what got to me... Read more

Was this review helpful? 0 0

     

  • 1 day ago
  • Furniture and Decor
  • Frisco, Texas
  • Sears Mattress Return
  • 15

We recently bought a mattress from Sears store at Frisco TX. The day that we received the mattress we noticed that it was not firm even though we had purchased a Beatyrest firm mattress. We went to the store the following day to return the one that we received and buy another one. We were willing to buy a more expensive one (the one that we got was $1,500), the people at the store told us that... Read more

Was this review helpful? 0 0

Featured on Pinterest ›      

  • 2 days ago
  • Furniture and Decor
  • North Bay, Ontario
  • Ventura Sofa
  • 5
Sears - Ventura sofa ***
1 of 3

Got a new Ventura sofa mid July and within two weeks it started matting and looking terrible. Sears has not picked it up or refunded the product even after a complaint and Fter sending someone over to look at it. This is poor customer service and poor product quality. Do not buy this hunk of junk. Look at pictures ..this is after two weeks folks, looks like a forty years old sofa. I'm... Read more

Was this review helpful? 0 0
  • From mobile
  • Sears
  • Sep 16
  • by anonymous
  • #534920

Elite appliances(fridge, stove, dishwasher)are rusty after 5 months. The one non-elite appliance (microwave) is not rusty. They told me rust is not covered, what a joke as they sold me their stainless steel cleaner and that is what has been used on all appliances, but 3 of the 4 are showing rust. Another loyal customer gone..... Add comment

     

  • Sep 16
  • Repairs
  • New York City, New York
  • Samsung Dishwasher
  • 8

Bought a Samsung dishwasher in Sep 2012 with a 5 year warranty.When I asked them to come out (may 2014) they sent a guy who blamed me for it not working. I have had dishwashers for 40 years and never had a problem - they canceled my warranty without ever repairing it and now I am stuck. DO NOT buy from Sears. Tried to even get them back out with paying for the repair, but now their repairman is... Read more

Was this review helpful? 0 0
 
×
You are reading about Sears.
Filing a new complaint about
×