Sears replies to the posters

This company is subscribed to our CSR plan

1.5
  • Price3 votes
  • Warranty2 votes
  • Product2 votes
  • Customer service12 votes
  • Service8 votes
  • Poor Customer Service6 votes

  • 12 hours ago
  • Supermarkets and Malls
  • Elwood, New York
  • 6

I am livid with this company I paid over $350 yesterday over the phone to purchase of a garage door opener and schedule its installment. I spoke to Russ in sales. On the day of the installation (Saturday) I was told by the installation dept that they were apologizing but Russ had lied to me having told me this I would get this installed on a Saturday when that rarely happens. For the... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Vienna, Virginia
  • 8
  • REVIEW RATING 3/5

Worst customer service!!! Why doesn't Sears pay attention to what their customers are complaining about?! I'll never order through them again! Read more

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  • 1 day ago
  • Luxury / Jewelry
  • Coraopolis, Pennsylvania
  • Jewelry
  • 28
  • REVIEW RATING 5/5
Sears - Never received merchandise
1 of 2

Placed an order online on Dec.5th. I called on Dec.17th and was guaranteed the item would arrive the next day. It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas Eve! I ordered in plenty of time! I HATE THIS STORE. No wonder they're going out of business!! ... Oh, forgot to mention that a... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • San Diego, California
  • 9
  • REVIEW RATING 3/5

I bought the refrigerator on month of may 2014 the friged freeze our food. I call them and they keep sending me the technician to get repair for 5 times and still not working. I wasted a lot of my food,time dealing for this problem. Its been six months now and the problem hasn't solve. Read more

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  • 1 day ago
  • Transportation and Delivery
  • Cypress, Texas
  • Nordic Track Elliptical
  • 11
  • REVIEW RATING 4/5

Do not buy Nordic Track equipment from Sears -- they will not assemble or deliver it properly. They cannot control their own warehouse delivery teams and just send them voice messages that get ignored. I have spent hours on the phone with customer service - don't make the same mistake I did - their delivery guys come in a team of 2 when the order said they needed a 4 man team, say they can't... Read more

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  • 2 days ago
  • Online Shopping
  • Addison, Texas
  • Online Order
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I ordered 2 items from sears.com and was guaranteed it will be here each day by customer service team they sent one item & the other is still processing but I haven't gotten any updated info & I have to call them every day to see what's going on & they pretty much won't tell me anything & I am highly upset because I have a boy & girl & CANNOTgive one with out the other I... Read more

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  • 2 days ago
  • Online Shopping
  • Edmonton, Alberta
  • Toys
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I placed an order for Christmas gifts for my children online at Sears. They had a great sale going on which allowed me to purchase some things my children had wished. After not receiving my purchase I phoned customer service. They stated there was a computer problem which cancelled many orders received in November. No one contacted me to inform me. No email or no calls. So I asked to reorder... Read more

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  • Dec 17
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Storage Cabinet
  • 14
  • REVIEW RATING 3/5

I ordered (online) a storage cabinet for an office. It arrived clearly damaged. We refused shipment. The refund was for the cabinet only and did include a refund for $69.00 shipment fee and $22.92 tax. $91.92 for NO PRODUCT. (Foreign) customer service agents not helpful, calls mysteriously "dropped", hours on phone trying to resolve. The customer service agents pointed me to their third... Read more

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  • Dec 15
  • Online Shopping
  • Gift Card
  • 19
  • REVIEW RATING 4/5

I bought a gift card to make an online purchase. When I paid for the purchase the $50 gift card was charged but when I hit the submit order I received an error message saying that the order could not be placed. The money on the gift card was not returned to the card. i called customer solutions and was told I would receive the money electronically by email within 48 hours. NOPE!! 48 hours came... Read more

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With Official Company Response

  • Dec 15
  • Building Products
  • Jersey City, New Jersey
  • Drill Driver
  • 1
  • 1
  • 19
  • REVIEW RATING 5/5

Hi, I am a loyal sears customer for many years now. I had purchased Drill/Driver from tools section in New Brunswick, NJ and realized soon that I will not be using a cutter which is bundled with it as a package (which I also mentioned while buying, and was told that I could return within 30 days with no mention of restocking fees). Later I found that sears is selling only Drill/Driver with lesser... Read more

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