1. Written by MaryK, on 13-08-2008 12:37
I feel your pain. My dishwasher quit the first week in June. I called and they sent a technician out on the 11th.(it's now AUGUST 13th) He said he would need to order parts and to call when they came in. I waited a week for parts and then had to wait another week to get an appointment. He got here and found out that the wrong parts were ordered. So we wait again- only when the parts arrived, one was a duplicate of what they already ordered and one was the wrong part. So now they do an "emergency order" and we wait for parts again. Then it's another week to get someone out. He installs all new parts and leaves. It worked for one partial cycle. I call again- and wait another week for a tech. This one says the door switch is what was broken, replaces it and it worked four days. I call again- wait another week for tech. He says the door switch just needs to be adjusted. He does that, leaves, and it works for 20 minutes. To add insult to injury, now the door squeaks to high heaven. So we call AGAIN- some of the people answering the phone actually hang up on you even though we are trying mightily not to scream at them. I have talked to the warranty people, customer relations, supervisors.... no one seems to be able to get it that the dishwasher just cannot be repaired.. Now they are coming out again tomorrow and I am quite positive that nothing will be fixed. I told the scheduler that she better allow enough time for him to stay for an entire cycle so that he can see it doesn't work. Sears has now spent about twice what the dishwasher was worth in labor and parts. Not only are they incompetent, they are stupid. This is the "top of the line" Kenmore- so buyer beware!!!!!
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