Sears - lost item no response

723 of 2707 Sears Reviews
Jan 29, 2013
review #380074

order # 452152798

I wll not stop until this email is forwarded to Mr. Dambrosio, Mr Boire

Just a note to,let you know how screwed up things are at Sears.

I ordered a recliner on line, approx. 4 weeks ago and a delivery date

of today was set and agreed to.

Lasrt night at 9:00 pm I received an automated call advising me my

order would be here between 2 and 4 pm today

I had friends come to my home and rearrange my living

room furniture and DISCARD MY OLD RECLINER. I/2 hour ago I was advised

that there would be no delivery today, and as a matter of fact the item

wasn't even in your warehouse.. I find this an incredible way to do

business and will be advising every consumer agency I can about this.

I am 75 years od and need a recliner to be able to sleep and rest due

to serious arthritis.... Now I have no recliner at all.

WHY WOULD ANY COMPANY NOTIFY A CUSTOMER THAT AN ORDER WOULD BE

DELIVERED AT A SPECIFIC TIME AND NOT EVEN HAVE IT IN THEIR WAREHOUSE

AND NO IDEA WHEN IT WILL COME IN>???????

I am looking in to all other options at this time, including the

media.and legal

John Maher

94448b6
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723 of 2707 Sears Reviews

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