Sears Kenmore 1800 4 MY HOME/One Source

2705 of 2829 Sears Reviews
Issue not resolved

After doing LOTS of research, 15 months ago we bought a Kenmore Side by Side and just discovered cracks in the liner.Called Sears, we then had to pay to have a repair person say the only thing that could be done was an epoxy to cover the cracks that have already discolored the liner.

A BANDAGE!

Then called One Source after an hour of transfering & finally talking to a rep, we were told that it was no longer covered under the 1 year Kenmore warranty & without an extended warranty they could help by putting an epoxy on it.

THIS SHOULD HAVE NOT HAPPENED!!!!

d6e69a3 review #122542
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2705 of 2829 Sears Reviews
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encbarbero

Oct 12, 2009

Again it should have never happened & Sears should have stepped up & done something other than suggesting to put a sheet of plastic to cover it.
We have not since stepped foot in Sears nor will we or our friends.
We use to swear by Sears that was long ago and Kenmore has gone down hill.

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mfg rep

Oct 11, 2009

it is a common practice from mfg's to use epoxy on refrigerator liners to keep cracks from getting larger.

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