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Home  »  Consumer Reviews  »  Appliances  »  Sears Kenmore Gas Grill
Sears Kenmore Gas Grill
Sep 8, 2008
Sears complaint by Imagoodolboy
I purchased a $1300 gas grill for $300 because it was last years model. Sears sold me the full protection warrenty for $300 that covered the entire grill because it was still brand new. The grill was missing pieces so I scheduled a tech to come and check it out and order the correct pieces. During that time I found out that the rotisseri that came with the grill doesn't work. I have had a replacement part ordered since June 08. Sears has told me every month that the part has been ordered and gives me a delivery date. That date passes and no replacement part. They say it's on back order. How is a replacement part on back order for 4 months? They just plain suck and lie to you. One person went as far to say that they showed the part has shipped and I should get it in a few days. Nope....

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1. Written by seared, on 08-09-2008 20:28

75% off sounds like a great deal. 

 

If they are covering the grill with a warranty you paid for then that rotisseri should be working by know. 

 

I'd go to the BBB with a copy of the service receipt showing that the rotisseri is broke and that a part was or will have to be ordered.

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