Sears refuses to replace a defective LCD 42" TV

Six months after purchasing a 42" t.v. that cost over $1000.00 from Sears, the LCD panel went out. It's been over two months that we have been without a television and Sears keeps dragging their feet about replacing it. It has a one year manufacturer warranty and yet they have made us wait six weeks for new parts that didn't work. When we call, they tell us that we'll be getting a credit or replacement t.v. soon but after 65 days of the same run around, I doubt one is ever coming. I will never purchase another item from Sears ever.

Comments (4)

1. Written by moondog_67_2000, on 26-10-2009 00:46 All I have to say is, if a company wants to sell a product, they should be ready to stand behind anything they sell. Just like they use to do. If they do not, then for real, do not shop there and teach them a lesson that they learned once. Report

2. Written by me, on 09-12-2008 17:54 The manufacturer's warranty does not cover a replacement.....if you had a master protection agreement you would have been all set. You are only covered for parts, not a replacement Report

3. Written by seared, on 07-09-2008 23:49 Carrie is right in that Sears in just a middle man for the actual manufacturer.    But if the Sears service department is authorized and does service the tv they should become responsible for the decision to replace it.    Sears very well might be waiting on the manufacturer to make a decision.They are going to try avoid taking any financial hit.     Unless you purchased a warranty Sears warranty is only 30 days on Home Electronics.    You might want to try the local BBB but include the manufacturer,the service company and Sears in the complaint. Report

4. Written by Carrie, on 07-09-2008 15:23 Sears is just the middle man, why would you hold them responsible? Report

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