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I have an LG washing machine purchased reconditioned by Sears, I also got the extended warranty and the matching dryer. While under warranty the washer extensively flooded my house (about $50,000 or more of damage), that was Oct 2010. I immediately called Sears, no help so called LG who did give me advice on how to get the water out of the frount loader (Sears had recommended I open the door!)Four weeks later Sears still had not come out to fix my machine, and I had now taken 2 days off work....So I called LG and got a repair recommendation. First words were what *** had tried to fix the machine...I said Sears had refurbished it...apparently the guy put the back on wrong for starters, then also failed to put the cover on the swith box (which turns off water). This cased a hole in the wiring of the switch and put a whole in the water inlet tube...so I have water and electricity together! (by the way the metal outside of the machine could easily gotten electricity, but did not).
Hundreds of dollars of clothes, bedding, towels were ruined as well, got wet, but Sears was supposed to be there right away....so colors faded onto each other, mildew stains....refuse any compensation for this, or my repair costs, laudrymat use, or time loss from work, going to laundrymat (big ordeal here).
It is now June 2011, still have only received a check for about 1/6th of the damages, even not what their hired investigator allowed! My house is stinky now, moldy and all torn up...and I am a widow with 4 kids!
But at least the electrity water combo (several floor outlets shorted out...ruining my stove, but no fire and no one was electrocuted. My kids and I were barefooted wiping up water unaware of the electrical issue and danger.
Mary 12904f5
 Comments (16) |
1. Written by BABIECISSIE on March 30, 2012 from meridian, idaho, US SO I HAD AN ACT AND THE NEXT THING I KNOW...IT WAS CANCELED. NOW, I WONDERED WHY AND WAS *** AND ASKED. THEY SAID IT WAS A RANDOM THING. WELL, THAT BLEW CHRSTMAs FOR ME. I WAS PAYING MY PAYNMENTS ONLINE ALL THE TIME FROM LAST OCT TO LAST MONTH. WHEN I TRIED TO PAY....(FOR TWO DAYS) OF RESETTING PW'S ETC TO CALLING. I WAS TOLD I WAS BLOCKED. GO FIGURE! BLOCKED SO I CAN NOT PAY THEM. SO THEY EXPLAINED I CAN NOT PAY ONLINE ANYMORE BECAUSE MY ACCT WAS CLOSED. I WAS NEVER LATE OR OVER. ANYWAY, I WAS TOLD THEY WOULD TAKE MY PAMENBT OVER THE PHONE. I RETORTED BACK ? ANYWA, I REFUSED. I CALLED A FEW MORE TIMES AND THEN I GET A BILL SAYING I HAVE LATE FEES ETC. WOW. IT WASN'T EVEN DUE THE SECOND TIME YET. OK, I AM GETTING MMAD AGAIN. I HAD TO PAY THEM LATE FEES AND TWO $25.00 PAYMENTS FOR NOTHING... THANKS..SEARS ARE CLOSING 40 STORES TOO WHA WHA ... |
| 2. Written by Replaced magnet on lid cost165 on March 15, 2012 from greensboro, north carolina, US Then didn't work and they told me the motor was blown so it would be another300 |
| 3. Written by RJ MUHLHEIM on February 8, 2012 from chico, california, US SEARS NONREPAIR NEARLY KILLS ELDERLY WIDOW Shortly after my father died mom showed me the collection notices Sears sent to her for nonpayment of her refrigerator repair insurance, one marked final notice, but she always paid her bills promptly and could prove it. She also showed me the cancelled checks for payment and copies of the 2 letters she sent to Sears She also sent photocopies of the cancelled checks. She had records of the phone calls she made. They continued to harass her. She nearly went into casdiac arrest over this. I found out the CEO\'s name and wrote Sears Tower, Chicago, IL to stop harrassing before legal action was taken FINAL NOTICE. They stopped after 2 months.DO NOT BUY FROM SEARS THEY ARE CRUEL AND UNUSUAL RJ ps. Sears sold their corporate office because they couldn\'t afford it. I guess this is the price of being bad business people... they wern\'t very good at making money the old fashoned way, by earning it. RJ |
| 4. Written by RJ Muhlheim on February 8, 2012 from chico, california, US Chico CA, Sears replaced the kitchen stove on extended warranty, they could not fix after 7 repair visits. They did not replace the gas line fittings, use the required tools or check for gas leaks, or install the included anti tip bracket as required by federal law and would not make any adjustments. Many call at different levels.No action They lost the federal lawsuit and now after 2 years later they are willing to install the bracket but will take no action to check for gas leaks. All new gas pipes should be checked for leaks. SEARS is UNSAFE and CORUPT. DO NOT BUY FROM SEARS |
| 5. Written by Insurance adjuster on January 24, 2012 from reston, virginia, US If you already recieaved a check from Sears then thats all your going to get,you need to turn the rest of your uncopensated damages over to your home owners insurance.They will investigate and if they find Sears at fault they will go after Sears.But in the mean time you will be compensated. |
| 6. Written by minymouse2 on January 24, 2012 from bonney lake, washington, US Well for an update....no Sears's still hasn't done anything....the washer is broken again and now the drier is not working well either (it had been also repaired by Sears)... but I have 11 brother and sister in-laws as well as a few siblings...they all have kids several who have bought applinaces...NONE AT SEARS... estimate loss of bussiness for Sears is now over 50,000 just from friends and family...they don't want to take a chance on either having Sears repair or buy from Sears. We had been loyal customers in both families for nearly 100 years. Meanwhile I have been doing the needed remodel, mold remediation....Mary |
7. Written by hanky on January 24, 2012 from livingston, new jersey, US I'll bet the sears guy that posted didn't do a friggin thing for minny monuse because she never posted a follow up to her complaint . Don't shop SEARS ! ! ! ! |
| 8. Written by honus w on January 24, 2012 from livingston, new jersey, US I have stopped spending my precious money at Sears , too. Their new price matching and return policies are not satifactory for me ,and customer service is almost non existent .The one thing that used to get me off the couch to buy was the extra 10% off with the Sears card has gone away too . I hope this lousy company goes out of business . I also have ceased my trips to Kmart . Kmart feels like big lots now and the prices in there are terrible . |
| 9. Written by NO longer a Sears Customer! on January 19, 2012 from des moines, iowa, US I bought a new washer from Sears a few months ago. I'm old school, was concerned that I wouldn't like the new energy water saving machine. I was told not to worry if I didn't like it for any reason I could return it. I HATED it, called and told them the clothes came out dirter than they went in. I wanted to return it. I then was told I had to have a service repair person come out and make sure there wasn't something wrong with the washer. Service repair man lookes it over and says there is nothing wrong. I call to let them know I STILL want to return machine. Now I'm told about the restocking fee of about $80. and that I would need to replace my washer with another from there store. NOT my money returned and in full. Guess who still has there washer BUT goes to the Laundry mat. I had bought sears products for more than 30 years BUT NOT ANY MORE! |
| 10. Written by Tsiok on January 3, 2012 from belchertown, massachusetts, US I had a problem with my washing machine for many visits and the problem was never resolved. I allowed the warrentee to lapse, because it was not going to be renewed if they couldn’t fix the problem right? They charged me to come back out to try and fix the same problem. Not right seeing that this problem was never resolved with many visits prior to the warranty expiration. |
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