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I returned a Kenmore vacuum I bought sometime ago that was returned in like new conditions with all accessories.I returned it as the quality of the item isn't what I would have expected from Kenmore/Sears 5-10 years ago but now my expectations are different.
Sears deliberately writes their terms & conditions to give them on the spot discretionary power.
"Restocking fees are applicable on certain home appliances, electronics, etc."
When phrased this way, they can exercise discretion on the spot and allow them to exercise policies that was implemented AFTER the date of purchase.
Stores are not required to accept returns, however if they offer it on receipt, that's a contractual conditions on which you've purchased the item.
The clerk looked up on the computer and said "restocking fee of 15% applies on this item". I let them keep the $6.00. I consider it a tuition for lesson to avoid Sears.
The clerk then asked for my phone number. I refused. Clerk then lied to me to get me to give out the information.
"We need to have the phone number associated with your credit card to get the return to go through"
I stated that receipt doesn't state refusal to provide additional doesn't revoke my right to return, therefore, I will not allow Sears to have my phone number.
She pushed the return through and I got my money back, minus the 15%. Her statement that my phone number that's associated with the card is necessary to push the return was a bald faced lie as it went through without it.
It would seem that they just WANT to have your phone number for internal tracking purpose.
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 Comments (24) |  |
| 11. Written by Jim, on 21-09-2009 16:46 Except for the users of products and returns how about spending money like us good people do instead of complaining. Most of you are users of a product for a few then send the expense back to the employee's which comes out of their paycheck. I don't think you will have chance upstairs. Now a hundred thousand employees have been trained to understand you needs and requirements. They work hard at it. And just like you work for a living. Continue and Sears will not be around as you wish. Then you will have to prey on another place. Believe me everyone at Sears has heard every sad and fake story. Walmat clothes returned to Sears. Vacuums returned to Sears. It doesn't happen. This is not test drive, burn it up and return. Typical is buy a dress and shoes and return, buy tools and return, by lawn and garden, return. We know it all. |
| 12. Written by Reading return policies - Cons, on 28-08-2009 12:17 One last thing, if you don't read the return policy before then you can NOT blame the retailer. Likewise, if you don't read a STOP sign then you can't BLAME the traffic department. |
| 13. Written by Hallelujah!, on 28-08-2009 12:15 I appreciate all the feedback to this consumer. Unfortunately, there are customers that abuse return policies and products. There are consumers that think they are exempt and the 'policy doesn't apply to them'. This unfortunately ruins it for the rest of consumers by raising prices, forcing retailers to be more stringent, less flexible. It's a phone number not a privacy violation. |
| 14. Written by Don't worry about it, on 24-08-2009 15:24 It's the idiots like the guy that started this complaint that make working in retail so frustrating yet so amusing at the same time. It's like the customers don't read the return policy BEFORE they buy something (even though it's easy to find) then they complain about it afterwords. If you don't like a company's return policy then don't buy from them. Oh wait, let me guess Sears intentionally withheld their return policy from you before you made your purchase? Or they gave you a false policy, then changed it after you purchased the item? Gimme a break. |
| 15. Written by BReich81, on 09-07-2009 13:36 For the idiot that returned A USED vacuum... First off... the return policy is 90 days unless you have a warranty on it and I'm guessing that you didn't. So "some time ago" would be over 90 days correct? AND since you returned it late, the poor sales woman had to get your information to push it through because there was no more record of your purchase in the system. She did not lie to you... but because you refused to give it out... she was forced to put a false one in which would mess up your info. in the system, but I guess that doesn't matter now does it? Sears does not have any interest in tracking ignorant morans like yourself. But I must admit, that it's people like you who make Sears employees jobs amusing. |
| 16. Written by Sears ***!, on 04-06-2009 14:34 First I'd like to say that whenever I needed to return something at Wal-Mart, Target, Sam's Club, and Kohl's I never had a problem and no questions were asked. I returned a portable DVD player in mint condition to Sears after 1 week . I found the same player in Sam's Club for 90.00 less. I was told I had to pay a Restocking Fee and was asked all kinds of questions. They failed to tell me that they would match the price plus take 10% off. Sears is hurting so bad because places like Wal-Mart etc... blow them out of the water. I'm sure it won't be long before you see this major chain go Bankrupt like the rest of the greedy corps!  |
| 17. Written by Martha, on 15-04-2009 14:51 Any store you go to you see a return policy on the back Target, BestBuy, Walmart, etc etc! Now if everyone would read all the info all the way through you all would not have a problem. Now lets get to the point of returns: You have 90days to return it if you dont like it and you have that option, but you dont keep it for a whole year and then try to return it. Thats not their problem they have to charge you a restocking fee or cant return it because its soo old they cant go back that far for ur receipt! And why dont we all think carefully about purchasing an item, using it then bringing it back. They have to take a hit on that because it was used, would you buy a used product full price. Customers buying the wrong size, wrong color, decided they just didnt want it, all other excuses.. at the end think about it you all get the better end of the deal!!! So stop complaining about sears!!!!!!!!!!!!!!! Big babies!!!!!!!!! |
| 18. Written by thompj64, on 20-12-2008 16:58 My problem is with furnice parts. They sent me the wrong one. I cannot get them to take it back and just send me the right one. I am out over $200 with a control panel that won't fit to show for it. This spring, out comes the Kenmore and in will go another brand, this furnice has been nothing but troble since I had it installed. I will never shop at Sears again for anything. I have learned my expensive lesson. |
| 19. Written by seared, on 07-08-2008 04:55 Even if the customer has an older reciept that says can return with-in a reasonable period of time and does NOT mention the restocking fee or 30-90 day return period the newER 90 day policy now defines reasonable period of time. The restocking fee is a stipulation if you want to return it as-is. The phone number is as much about tracking returns and NOT the credit card.Many people give fake phone numbers.Many employees will just put in the store number if the customer won't give their home phone.They canNOT force you to do it but it is a blank space that must be filled out or the computer won't process it. |
| 20. Written by SEARS CAN KISS THIS CUSTOMER G, on 08-07-2008 15:03 I went online and bought parts for my $2000.00 Kenmore BBQ that was two years old and rudsted out. Yes I covered it. Anyway I spent $470.00 on the parts and over night I decided to just buy a new one. So I called up Sears and asked to cancel. Well they said I couldn't cancel and on line order, not even one that they haven't pulled or shipped yet. So I played their game and waited til I got the parts. Call Sears and asked what do I do now. Take it to the US Mail and ship it back, which I would have to pay for, their cost to ship 4 boxes to me was $16.00. So off to the post office. Guess what one box is too big to ship back to Sears. So I go to UPS which was the shipper, Oh they will ship the box for $124.00. I called Sears and they basically said it was my problem since I had the parts. So I called USP and said I never signed for these pacjkages please come and pick them up, which they did. That was the only way I could get rid of them. SEARS CAN KISS THIS LONG TIME AMERICAN CUSTOMER AND ALL OF MY FRIENDS GOODBYE AND THEY CAN PERSONALLY KISS MY ***. |
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