Sears Service and Agreements

Home

Add a complaint

Latest Reviews

Consumer Reports

Company Reviews

Consumer Forum

Consumer Advocacy

Sample Complaint Letter

Affiliates

Recently Discussed

THE DISNEY MOVIE CLUB
Disney movie club phones
Pulau Electronics Corp.
OLD ORDER
Western Career College
Western Career College is a scam
Direct TV
Direct TV HD DVR's
AWESOME AUGER
Awesome Auger shipping charges scam
FIA Card Service
Don't do business with FIA they are crooks!
Emoda
I purchased my dress thursday night & received it Monday

Home » Consumer Reviews » Latest Articles » Sears Service and Agreements

Comments

Sears Service and Agreements

May 8, 2008

Sears complaint by Ladybugbug

Write your Review »

While scheduling a repair I was offered an agreement that would fix the current problem and give a year warranty plus $500.00 towards a new refrigerator if they could not fix it plus $200.00 food loss. I asked will it cover this food and she said yes. I paid for it with my card over the phone. The girl told me I would receive papers in the mail in week or so. When the repair man came there was no record of the purchase. He offered me a year warranty for $100.00 more than the repair charge. Which was about $60.00 more than the cost. I will never buy from Sears again. I already cut my card up. I have 7 Sears appliances, plus tools and compressors and it will be time for news things soon. I will go somewhere else. I was on the phone for days being transfered from one department to another with no results. I was put through the computer everytime. The tech was nice he was here for an hour when I was on the phone, he was shocked. It's the worst customer service ever. Something needs to be done about these companies who sell high dollar items that don't last. The tech told me the service dept was doing real good. Which means they are fixing alot of products that aren't good. Since they record they should check and they will find the girl lied to me about the food loss and that's why she didin't process the maintenance agreement. Other techs came for the dryer and the microwave hood. Both of them cracked the plastic on the appliances while using a srew gun. Sears would not take care of that either. They put you through an endless cycle and say they'll call you back and they don't. Then they blame you. Shame on you Sears.

More Sears Reviews

Discuss
Sears News

on our forums

Quote this article on your site | Views: 111

Comments (1)

1. Written by Kirby, on 14-05-2008 10:01

All you had to do was call the same number you purchased the warranty from while the technician was there, and get the information for him to look up your new warranty. Use your head.

Report

Comments on Sears Service and Agreements
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments