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Sears tire warranty a hoax!!!
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Aug 21, 2008 Sears complaint by Missmonalisa2 |
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I just got back from my local SEARS store and can't believe what happened! I had purchased 4 new tires for my SUV in Nov.2005. The tires are 40 000 mile tires.
Last month (July) I had my tires rotated before going on a road trip and also an oil change at the local SEARS store. When I went on my trip I noticed my steering wheel vibrating when at high speed, my truck never did that before. I thought maybe it was the bad highway or whatever and put the thought out of my mind.
Today I went to my car dealer and told him about the vibrating... well, my mechanic told me I NEED NEW TIRES!!!! what???? My tires are only 2 1/2 years old and have only 30 000 miles on them... he told me to go straight to SEARS and show them the tires, they are cupping in tread.
I did! And they totally blew me off! They acknowledge my tires being bad but "probably due to bad shocks or so" Bad shocks??? Are they kidding? There is nothing wrong with my shocks! I have a warranty on my tires and they will not honor it or stand behind their *** tires. I am going to file a complaint with the BBB. By the way, how come 5 weeks ago when I had my tires rotated NO ONE noticed the bad tires? Their answer: "5 weeks ago the tires were probably still good."
Yeah right! My husband called customer satisfaction department, after reading all these blogs here I have very little hope they will even call us back. GO TO *** SEARS!!! Sorry, just had to vent.
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Sears Complaints
1. Written by Jaeryn, on 03-02-2009 23:52
Cupping of the tires can be caused by bad shocks, improper tire balance and lack of rotation. All 3 of those can be the customers fault. Okay- your shocks are good. How often did you take the tires in to get rotated and balanced? I bet not as often as suggested. We get people in everyday who demand that we warranty out tires that were messed up by the customer because of lack of maintenance. Hopefully you take care of this new set of tires better than you took care of the last set.
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2. Written by missmonalisa2, on 02-10-2008 13:24
By the way,LADYLUCK21, my SHOCKS, brakes and suspension are fine. AND SEARS does NOT stand behind their tires 100%, I am PROOF.
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3. Written by MISSMONALISA2, on 02-10-2008 13:20
This is now 2 months later and I bought NEW tires from my dealership. I will NEVER set foot into a SEARS store again, I paid off my SEARS card and as far as I am concerned, they can go you know where. I could have started and opened a can of worms but decided my life is too short. They will get what's coming to them. By the way, NOT ONE customer service person called us back!
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4. Written by LadyLuck21, on 29-09-2008 16:57
I am an Sears auto center associate and what Sears told you was absolutely right!! Manufacturer warranties will not cover unusual tire wear due to bad suspension parts. (I can prove it!) If we found your alignment and/or front end parts are good, and you kept up your end of the bargain with regular maintenance of your tires WE WILL STAND BEHIND OUR TIRES 100%. You are right about Sears being wrong for not bringing up the fact your tires were worn five weeks prior to the visit to the dealership. Its no doubt about signs of tire wear were visible at the time. My guess is that they didn't want a conflict at the moment. Keep in mind you only bought 40,000 mile tires, in about 30,000 they will indeed look worn no matter how much money you spent for the tire or where you got them from. If you bought a 4 ounce bottle of oil and used up 3 ounces, wouldn't it look low?? Look at your paperwork concerning the warranties, it's all inside!!
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5. Written by missmonalisa2, on 21-08-2008 17:55
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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