Sears Warrant on air conditioning

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Jun 11, 2008

Sears complaint

I purchased a kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday. I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They must have only one person employed. How do you justify waiting for 7 days with 102 degree temperture? How do you tell your 82 year old mother that she is going to burn up with no air and not to mention I have company products in the home that will ruin when they get hot. Piss poor.....

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Comments (1)

1. Written by Paul Gruber, on 02-07-2008 23:48

You're lucky, I had to wait two weeks from June 11 to June 24 --- then I was told it needed a part and waited until July 2 ---today ---and it still doesn't work --- I'm afraid to find out how long I'll wait tomorrow!

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