Feb 28, 2008 Sears complaint by Ssilbaugh |
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I write this letter in extreme frustration with Sears and the inability to deliver on the promises that have been made.
1/1/08, the washing machine stopped working. I contacted Sears to have a technician come out to repair the machine. The appt is 1/24 3 weeks later. The technician was to arrive between 1 and 5 PM, he arrived at 7. He could not repair the machine or determine what was wrong as it was a stacking unit & that required 2 technicians and that since the serial numbers located in the washer door has rubbed clean he was not able to determine what type of machine we had, then charged a service call fee of $65.00.
I contacted Sears and they were very sorry and would refund the service charge, & made a new appt for the 29th. The technician did not show, & made a new appt. He ordered a part. When it arrived the technician came out and installed the part. The machine still did not work. So they ordered several other parts & again a no show for the appt. They set up another appt. The mgr at Sears stated she would make arrangements for us to be reimbursed for the laundry charges.
I contacted Sears 2/15 & was told that the most I could get reimbursed for the laundry for 2 months was $60.00, & expect in 5 – 7 days. I have not received it. The technician came out & again installed new parts. The machine still did not work.
One Monday 2/25 I contacted Sears again. I spoke with Monica & she stated that she was authorizing a replacement of the machine & another $100 in laundry reimbursement & that someone would also be contacting to reimburse me the service charge.
T2/28 I contacted Sears again. I spoke to Mike who stated that Monica should not have authorized the replacement as we had not had 4 service calls. I explained that the service call this Saturday will be the 7th service call. He stated that since Sears had not showed up on 2 of the service calls & that the other 2 calls did not include replacement of parts, I would have to endure at least 2 more service calls in which they installed more parts in the machine prior to having the machine replaced. I explained, that Sears has already spent more in parts that the machine cost when I purchased it. So after 1 ½ hours, 2 disconnections & explaining myself 5 times, Sears has decided that I am to receive nothing in the way of customer service.
Sheryl
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Sears Complaints
1. Written by PAT, on 29-04-2009 21:44
I WILL NEVER BUY FROM SEARS EVER AGAIN!! THEY LOST A VALUABLE CUSTOMER NOT TO MENTION OTHERS WITH COMPLAINTS!!
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2. Written by PAT, on 29-04-2009 21:41
I AM GOING THROUGH A SIMILAR CRISIS MYSELF WITH SEARS. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU & TAKING THEM TO COURT(CONSUMER LAW & LEMON LAW). I HAVE PURCHASED 2 REFRIGERATORS & 1 FREEZER IN THE PAST & NEVER HAD A PROBLEM. JUST LAST YEAR IN JULY 2008, I PURCHASED A REFRIGERATOR FROM THEM. STARTING IN JANUARY 2009 I HAVE BEEN HAVING NOTHING BUT PROBLEMS. STILL TO THIS DATE I AM STILL HAVING PROBLEMS WITH IT & SEARS. SEARS HAS DONE NOTHING BUT GIVEN ME THE RUNAROUND & EVERYONE I HAVE SPOKEN TO HAS A DIFFERENT ANSWER & IS ALWAYS PASSING THE BUCK!!
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3. Written by sssearsuckss, on 09-01-2009 21:17
Should have bought hte machines from BEST BUY and purchased a LG one instead of the KENMORE aka KENLESS brand. SEARS Stinks. We had a similiar problems with a freezer we bought from SEARS. They wanted us to rent a freezer from them for a month so that they could order parts for a freezer that was less than 2 years old. Well, we told them about the 48 report about SEARS and their lack of waranty service. Mention that and wham, they told us to goto the WAREHOUSE and pick up a new freezer and they would haul that "KENLESS" crap away for us. Needless to say, I wouldn't shop at SEARS for anything at all.
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4. Written by A Canadian servicer for Sears, on 07-12-2008 11:52
Ouch, ya going to buy LG from a dealer now?
Thank God this Sears sh*t doesn't happen here in British Columia (for those that have no idea where BC is, it's on the west coast (like above like Washington State (like Seattle and below Alaska????).
Like have a good day? hahahahaha
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5. Written by SearsSux, on 28-09-2008 15:03
That's disgusting. I would bring them to court. But in the end the best thing you can do is STOP BUYING SEARS PRODUCTS (EVER AGAIN). I have stopped myself. That's the only way they will learn. There are plenty of small, reputable places to buy appliances from. It might be a little more expensive but how much is your peace of mind worth? Mine's quite valuable to me.
Too many people complain and then a month later you'lls ee them right back at Sears falling for it all again.
bah.
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6. Written by jane, on 01-09-2008 07:38
hate sears a lot
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7. Written by Tanya, on 13-08-2008 02:13
I worked for sears, you would not believe the horror stories i could tell you,
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8. Written by Steve, on 12-08-2008 22:36
With the protection agreement, you should have never been billed for the service call.
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