Simple request denied by Sears repair appointment service
We had a scheduled appointment for a washer repair.No technician called or ever showed up.
When I reported this at 7pm on May 5th, 2011 I was offered an appointmetn on May 1oth which would not work for us and then given an appointment on May 12th. I asked for the reason the technician did not show up on the 5th and was told that the technicians's phone did not work. I then asked if they would send me an appointment confirmation in writing so I had a record of the appointment date and time. I further explained that this same situation had happened four months prior, was assured then that it would not happen again, and now wanted written proof of the appointment.
The representative stated that they would not provide a written confirmation. I asked to speak to a supervisor and was transferred to a disconnected number. I called back and explained the situation to the next representative. They were polite and immediately transferred me to a supervisor.
The call was never answered and after 30 minutes the phone disconnected. I called *** a third time and explained the situation again. The representative again explained hat they did not send out written confirmations. I asked to speak to a supervior.
The representative, who was also very polite, explained that the supervisor would tell me the same thing. I re-requested that I be tranferred.
I was transferred and I am writing this while I am on hold, one hour later.I guess no one at sears is willing to take responsibility and be accountable.
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