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Home  »  Consumer Reviews  »  Appliances  »  Warning to anyone purchasing Sears washing machine
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Warning to anyone purchasing Sears washing machine
Apr 2, 2008
Sears complaint by Hotepik
This is a warning to anyone who has purchased a washing machine from Sears.

I have recently discovered that it is Sears official policy to take away the shipping bolts that are fitted to washing machines. These are fitted by the manufacturer to prevent internal damage during transport, but should actually be left with the customer as they need to be refitted if ever the machine needs to be moved (e.g. when moving house).

Sears informed me that the reason they take these away is because some customers were refitting the bolts needlessly and thus causing damage when they try to operate the machine.

However, who knows how many machines have been damaged when people move house but, because of Sears' policy, don't have the shipping bolts available to refit to their machines? Presumably by this stage though most machines will be out of the warranty period so Sears won't have to do anything about any damage that's been caused by their policy.

It took me about 5 frustratingly long phone calls to Sears Parts department to establish this and to get them to send me the shipping bolts, which should have been delivered with the washing machine in the first place. However, they have refused to send me the wrench (used to tighten the shipping bolts), which should also have come with the machine. My last conversation was with one of the rudest call center employee I have ever spoken to, who worked for Sears Parts Direct.

If you have bought a washing machine from Sears and think you might need to move the machine at some point in the future, my advice is to call up and insist that they send you the shipping bolts for your machine, as well as the wrench to tighten them.

They will try to charge you for these parts, but as they SHOULD have been delivered with the machine in the first place (and will be listed in the machine's manual as included 'parts and accessories'), you should argue to get them free of charge.

Perhaps eventually Sears will change their ridiculous policy of taking these things away in the first place.

If you haven't yet bought from Sears, I would definitely go elsewhere. Their after-sales service is dismal, and their parts department employees rude and unhelpful. Based on their handling of this one small issue I will certainly never spend another cent there.

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  Comments (2)
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1. Written by Annoyed by picky people, on 31-05-2008 04:30

thank you Margaret...i totally agree....she is spreading a stink over something so stupid....i mean we all know that a washing machine WILL NOT work or MAY break down shortly after you start using the washing maching without these tiny bolts....lol...OMG..grow up!!! :cry

2. Written by Margaret, on 20-05-2008 00:13

So, you bought a washing machine, had it delivered, and the delivery drivers did exactly what they are supposed to do. 

 

Either you're planning to move very soon, or you're raising a stink over some bolts that, if you handle the machine gently, you probably don't need anyway. I get such a laugh reading about picky people like you.

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