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2.1 Based on 834 reviews
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  • Customers like
    • Price 20
    • I will like it when they are out of business 9
    • Product 9
  • Customers don't like
    • Poor customer service 92
    • Customer service 44
    • Service 38

I get a text the day before my scheduled mattress delivery that delivery is still on between 12-2 the next day. I break down the old bed, haul it to another room, *** work for the afternoon. At 11:00 am I get a text saying the delivery has been reschedule for another week! I call customer service to find out what happened; mattress never came from manufacturer. Then why text me that my delivery was coming? After that phone call, I get another... Read more

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  • From mobile
  • 1 day ago
  • #965222

I ordered a present for Xmas and sears said it was delivered and it never was. They told me I would have to track down the package because it was a third party seller. They kept telling me to check my porch. But a refund and no real customer service was ever offered. Do not shop there!

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I made the mistake of purchasing a refrigerator, a range top, a dishwasher, and a double oven. They delivered a broken refrigerator and had to bring another one on another day and then the installer could not hook up the water line to the ice maker so I had to do that. Then the range was delivered on a different day and they were 2 hours late. Now after taking yet another day off to have the oven installed they are coming 2 hours late so I... Read more

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  • From mobile
  • 1 day ago
  • #964928

I paid for all the items about 1 month ago and so far I haven't received them .

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I was getting countertops for my kitchen they cut it wrong and then it would not fit on the cabinets . So sent it back that was 3 weeks ago . I haven't heard from them at since then, they left my place in mess up they didn't put nothing back together in the kitchren. Our thanksgiving was mess up I had no wherE to cook and we still without a kitchren this day . Countertops that was on it is still off and they got a big dent in my stove . I was... Read more

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  • From mobile
  • 2 days ago
  • #964693

Ordered 311piece tool set. When it arrrived by UPS, the set came in a box that the tool set was packed in. The set was not put in a shipping box. The box was half open. Had to open it and count everything to make sure all tools were there. Not packed well at all.

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  • From mobile
  • 2 days ago
  • #964585

Horrible experience at Sears Auto in Key West. Manager was very rude, very loud and threatening. Terrible customer service!

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Purchased a new refrigerator and upon delivery, the men making the delivery was loading the fridge back on the truck because I apparently took too long to come down and open the door for them. Then I was getting rude comments from one of the men. Then they say the fridge won't fit so my father in law begins taking the molding and hinges off the doors when 3 minutes in the one man says your minute is up, we're leaving. He leaves it in our garage... Read more

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I bought a mattress fom sears, it failed. I warrented it and I got another mfg matttess but had to keep th old box springs. It failed. (Let me clarify, i am one person on the bed, HW proportionate. Also, I did not buy the cheapest mattress they sell.) The last one I got was a Sears label memory foam mattress, with a 20 yr warranty. I've had it since June 30, 2013 and it has failed. I get a song and dance, they are making a 3rd warranty... Read more

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I purchased a refrigerator, washer and dryer. I was offered credit and approved. The credit was used for the purchased and confirmed. A confirmation letter with a delivery date was sent out. Then I received a second letter that stated the order was not processed due to payment error and my order was cancelled. When I inquired the answer was place a new order, but the refrigerator had gone up $700.00 more and the washer and dryer went up $200... Read more

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