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I had a refrigerator delivered February 27, 2017. A freezer shelf and egg container was missing. I spoke with customer service who pulled up the order and then placed the order for the missing parts. I was away for a month on a trip. Returned to a package that...
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2.0
I liked
  • Called customer service and was disconnected twice
#1025223
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Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times. They have Replaced major parts every time. Yet they refuse to replace the $550.00 appliance after we have lost...
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I didn't like
  • Worst
#1024703
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This was resolved but in favor of Sears. They customer Service was no help. I did return the Mattress which cost me $$$$ and now I own a Bed Frame that I can never Ever Return.... Sears lie (through omission) with their Bait and switch FRAUD techniques. I would caution...
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Letitgo

Letitgo Why didn't you as the consumer ask about the return policy upon making the purchase. Take some responsibility here, before you spend that kind of money on ANYTHING use your br...

#1024524
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Washing Machine Review

#1024320
1.0
Bought piece of junk Lenore washer transmission went out in less than 4 and a half years never buy sears again they don't stand bye their product at all
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Batman Snow Globe Lamp Review

#1019924
1.0
Purchase online for a Christmas present that never arrived. Batman snow globe light would have been an amazing gift if it would have arrived. I called the number to get a refund worst customer service and liars outsourced to goat land! 30 days wait same process no results and it's now March 2017!!! Don't buy anything from Sears!
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110 44722400 Review

#1019803
1.0
Order a part that I was told came with instructions. Didn't come with anything including an invoice. Numerous calls to customer service department. No one cared. I can write them a blank check because they won't even give an estimate. Tech has to come out. Great money market scheme.
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Sharp TV Review

#1014554
1.0
Two no call no shows by repair technician. Filing complaint with BBB and Sears is in noncompliance of their contract which will lead to litigation.
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I can't find where allow me to add my review for Sears service, actually I used Sears home repair service several years already since I am landlord and own many house and see its service quality gradually go down on the road, most technician is very less knowledge and...
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Sears will be going bankrupt, they are pushing sales of there master protection agreements and whole house warranties. The whole house warranty is sold to cross country. Sears takes the upfront money and has nothing to do with you after the sale. In the end they are...
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1.0
#1024103
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I purchased a Kenmore fridge from Sears and had it delivered & installed. The installation guy said everything was connected including the water for our fridge water dispenser and ice maker. Before he left, he said we're 'go to go' & since he's the professional, we...
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I have talked with a number of people about not being able to make a payment online. I can not get access. I can log in to Sears but not make payments. Called many people for the last 2 weeks with "no" satisfaction and I don't want to give any info to someone from a...
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I wish there was a lower rating that I could give! I made an appointment with the television repairs department of Sears to have my 70" Sharp television repaired. Two technicians showed up on February 13, 2017, a male and a female. They looked at my television without...
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1.0
I liked
  • None
I didn't like
  • Deceptive trade practices
#1022944
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Sears Tractor Warranty Review
Purchased a sears 26 HP tractor with dozer blade and extended warranty in 2013. The dozer blade specifically says it is for both snow and dirt. I used it for dirt without incident. A month ago I used it for snow. The blade became hard to operate. I then used it for a...
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Yep, that about sums it up. Refrigerator delivered with dents, replaced it with the wrong refrigerator, finally got it right. Three missed days having to be home for delivery. Our brand new microwave came with a dent too. Good luck actually getting a hold of someone....
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