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My Sears order number is 842759051 I have been waiting for delivery of the order since 12/12/16, that is from LAST YEAR! Every single time delivery date is approaching it changes to another date and this has happened several times. We have even called Sears, were the...
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#1039256
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I purchased a Sear's metal 10'x12' Gazebo last month. After opening the box and assembling the basic structure I than turned to the second box (roof). Upon opening the second box (roof) I found out the roof was fiberglass and not metal as the Sear's employee told me....
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2.5
#1038719
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Purchased a new stove & dishwasher in Massapequa, NY. I opened the dishwasher while the two delivery men were still here. I quickly realized the door to the dishwasher was broken. It was completely out of alignment by at least a half inch. It wouldn't close. I ran out...
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Anonymous

Anonymous Went to Sears . saw shoes on sale. Get 30 percent off today not true you have to wait to get the discount on your statement that is not today.

2.8
Product
#1037819
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Sears Cashier Review

#1037271
2.3
i pay my credit card in sears adventura, the cashier in clothing section so rude, she did it to me twice. she even can't say good morning and thank you. she don't know how to treat her costumer, she is arrogant, no respet, why sears hired this kimd of people. o forgot to get name next time I'll get it.
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T-shirt Review

#1037049
4.7
Bought a lawnmower from Anthony at Jefferson valley. Very pleasant experience. On way out, tried to buy a shirt. 2 registers open, spanish girl and woman w long white hair. White haired woman skipped me over twice to take other customers. Left the shirt and returned the lawn mower. Wint be back anytime soon
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Sears Leasing Review

#1035070
1.7
Sears lease it program is a joke give you a Preapproval then when you decide to do it they deny you! Not the way to do good business. Treating customers like this sears will be the next casualty of the economy ! I will not buy another thing from Sears and I hope that everyone I tell will boycott sears cannot wait to see all the empty stores ! Sales staff is unexperienced .
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S T U P I D Return Policy Review

#1031521
Fools! Here's what I do! Buy the size you want. Go home, exchange the tags and return the unwanted item immediately. No one the wiser! Do Quickly! Sears will be shutting down soon just like their sister k-Mart!
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I made an appointment last week to have my tires rotated. Thursday at 9:00 A.M. Got there at 8:50. The person serving me told me it would be an hour and a half to have my tires rotated. He said he had only one lift and it was being used. I looked in the shop and...
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I purchased a stove on black friday. It was delivered in. December. I have had repairs done 3 times since. I tried to get sears to replace this lemon that I bought. They are refusing because of a 30 day policy. The company has spent more money for repairs and labor...
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2.5
Product
#1035864
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I don't know what happened to Sears. They were once a premier store that everyone depended on, but now they can't seem to get anything right. It took me 6 months to get my washer and dryer a few years ago and now I attempted to get the pedestals and that has proven to...
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2.3
I liked
  • Bad costumer service
I didn't like
  • Bad customer service
#1035553
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Sears used to have a great protection plan for your home appliances. Now they only care about getting your money upfront and when the time comes to use it you will get screwed. If you purchase there whole house plan it is threw cross country warranty that has so much...
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1.0
#1035349
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I, like many, have tried to make sense of the behavoir of Sears.com. concerning the lack of trying to fulfill a guaranteed order. My explanation is that the employees know the end is near and there is no use in pretending they care. The CEO has no experience in running...
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Anonymous

Anonymous Shame on you. You didn't see the writing on the wall starting 15 years ago? They have been going out of business for years, I wouldn't buy anything from them unless you don'...

1.0
Product
I liked
  • I will like it when they are out of business
#1035151
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BUYER BEWARE: After research of the Kenmore Elite fridge/bottom freezer, I purchased it in March 27, 2016. I changed air and water filters as instructed. The warranty expired on March 29, 1017. On April 3, 2017 an error code appeared on control panel and fridge stopped...
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Anonymous

Anonymous It's a kenmore sears has to do the waranty work

Letitgo

Letitgo Who designed the fridge? Not Sears right? Call the manufacturer!!

#1034781
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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My 85 year old mother purchased a purse at Sears on March 9, 2017. After trying the purse she realized that it was to heavy for her shoulder. She asked me to return it since she cannot get out of the house these days, however being very busy working I was unable to...
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anticonsumerwhiners

anticonsumerwhiners Why can't she just carry less things in her purse? Take the rotten hard candies out of your bag, grandma.

Anonymous

Anonymous If she can't get out of the house, why does she need a new purse?

2.8
I liked
  • Items
  • Location of store
I didn't like
  • Signage of 30 day return policy
  • Poor return policy
  • Poor customer service
#1034685
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