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2.1 Based on 955 reviews
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  • Customers like
    • Price 19
    • I will like it when they are out of business 9
    • Product 9
  • Customers don't like
    • Poor customer service 93
    • Customer service 46
    • Service 38

I had the same problem. We spent the last year redoing our house and, of course, my largest rebate never showed up and they have no record of it. Ironically, it was sent with another rebate and I received that check for $6. I've contacted them twice regarding this and, each time, they claim that they are not able to help me without my original receipt, etc. It basically becomes my problem and I do not have the time to deal with it. Everyone,... Read more

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Purpose- lodge a formal complaint against one of your associates/ Return a brand new bed and base. Name: Elizabeth Lay Associate Number: 64634 Store Number: 10 01293 Robinson Mall, Pittsburgh, PA Purchase Made on 12/26/2016 Item Purchased: Tempur- Ergo Plus, GMDSE 3798-00T History: I purchased this ~$6,000.00 dollar bed and adjustable base foundation . It was delivered and the Mattress was hard as a brick and the adjustable Temer-Pedic... Read more

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Ordered new heating and cooling unit, new windows and door. Sears did not contact inspector when installing hvac system on 12/28/2016. Windows and doors were measured by sales men. Then installer came and measured again. He said the door might not work because it was a 50' opening for a sliding glass door. The salesman assured us it would work, said it would be a 25' opening even sent photos him standing in the doorway of a door supposedly just... Read more

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  • From mobile
  • Feb 17
  • by anonymous
  • #1010175

Was told to wait 3 days for leaking water heater repair. No way. Hope Sears goes bankrupt tomorrow. Not the Sears of 20 years ago. No customer concern or service.

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I bought a mattress and bed spring from Sears and they sent me the wrong size bed spring and wouldnt return it because it was past the 72 hours. I didn't realize it was the wrong size until I put the bed together. It was their mistake we will never shop there again!!! I am very unhappy because I spent almost $600 on this set and will now have to buy another box spring. I called customer service and they would not help me. I asked to speak to a... Read more

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My boyfriend purchase an engagement ring at SEARS and I have taken the ring back 5 times for repair because the diamonds keep falling out. I don't bathe or wash dishes with the ring on. This is suppose to be a life time happy occasion. I am thankful that he purchase the lifetime warranty, because this is the only way I could have the ring repaired. So, ladies please tell your man not to ever...purchase jewelry from SEARS. Now we have to save up... Read more

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I purchased ear rings for my wife's birthday from Sears.com. One of these had a flaw in the setting resulting in exposing a sharp edge and needed to be exchanged. I had taken this to the Sears store who informed me it needed to be returned to the sender, Sea of Diamonds, whom Sears gave the order to. Sea of Diamonds informed me it would need to be returned to the manufacturer. I have to bet these were made in Asia somewhere so the likely hood of... Read more

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Sears - Bad quality Kenmore Regrigerator
1 of 9

FACTS: WE OWN A 79579757900 KENMORE REFRIGERATOR MODEL (NOT YET EIGHT YEARS (OLD) THAT WAS BOUGHT AFTER THE PREVIOUS TWO BRAND NEW REFRIGERATORS WERE DEEMED UNUSABLE BY SEARS. SINCE THE BEGINNING THERE WERE PROBLEMS WITH IT. "TECHNICALS" PROBLEMS WERE FIXED (BUT NOT BEFORE STRUGGLE). NOW, OUR KENMORE REFRIGERATOR HAS DEVELOPED STRANGE DARK STAINS BETWEEN THE DOORS PLASTIC FINISH AND THE "STAINLESS STEEL" (?), AS WELL AS IN MANY OTHER PARTS OF... Read more

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I am a very good Sears’s customer since 1977 as reflected on my SEARS Credit Card purchase record. In fact, I purchased roughly $10,000 in Sears’s appliances after Superstorm Sandy for my home (Refrigerator, Dishwasher, Stove, Washing Machine and a Dryer). In November 2016, my offer to purchase a new home was accepted. After only two chances to see inside the property, I knew I would need to replace ALL the appliances, however, the seller would... Read more

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  • From mobile
  • Feb 15
  • by anonymous
  • #1008813

Purchased a workbench at sears and it being delivered to my home come the day of delivery and it's a no show. Sears has no way to tell me where it is or if it's on it's way. Called 10 numbers and nobody knows how to find it even with my receipt. Never use the again

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