When we remodeled our kitchen, we purchased all Sears appliances. My garage is well stocked with Craftsman products.
Too bad. Any request for assistance from them when things go awry is met with rudeness and snippiness, from low level telephone clerks. Seeking assistance from supervisory management has only resulted in the cancellation of service calls. What was once a fine American success story, has diminished into a dismal consumer *** hole.
With so many retail choices, why would I ever choose to darken their outlets again? On line sources are rife with similar customer complaints against them, and mine it seems, is nothing unusual. That's just the way that it is with them. Even in this economy, I have money to spend, and a large circle of friends, (a number of them contractors), and I shall endeavor to steer them clear of this retailer.
Now if you'll excuse me, I am off to purchase some Snap On Tools, and a working LG refrigerator.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $3000.