Sears - $10,800 New HVAC,2 months later, & it won't even turn on.The first month,the serviceman had to replace a part,because it kept freezing up.Theres more..
The system NEVER held the temp it was set at , when we complained,the serviceman said " raise the Thermostat", it won't hold at 72.So we raised it to 74..Same problem, he said set it at 76..room temp went to 80. when we complined, they sent the same service man to look.. said" There is NOTHING wrong with the system"!There was almost NO air coming from The last register on the run. but there is Nothing wrong??We set a swamp cooler in the window in the dining room because it was 10 degrees hotter there.. He said "That's why it isn't cooling in here".(We took the cooler out the next week, STILL didn't help.)
We continued to call everyone we could find associated with Sears.
We got a lot of Buck passing & disconnects,but that's all.
THEN!!yesterday, the power went out in our subdivision..
Power came back on after 3 hrs...But NOT THE HVAC! I checked all Breakers, and the Themostat said "System On", was on Cool,& Fan was On .. Cooler wouldn't turn on..
Called Sears (Again).the Answering service (after 3 calls & 3 Hrs.)
Answered ( the Project Manager,Bill McCurdy) told the Answering service man,that it was a electic company problem , & Sears wasn't liable.AND that he wasn't going to anything about it & was OUR problem.
Didn't even have the curtacy to talk to me himself..
we have installed a window mount A/C unit in the Dining room , just to keep it livable( We live in Casa Grande AZ.near 112 degrees daily).
We have been a card holding Customer of Sears since 1976, and this is how we are treated.
Never will I buy anything from SEARS again..
Their "Installer",Cormin LLC, sobotaged the whole thing by telling Sears that "Everything was OK", what he should have said was ..The
A/C is putting out cold air, but it's not getting to the last of the runs, therefore, NOT working correctly.
Now Sears won't even take our calls.
Beware people, and NEVER BUY FROM SEARS..
Product or Service Mentioned: Sears Air Conditioner Repair.
Reason of review: Not as described.
Monetary Loss: $10800.
Preferred solution: Take the HVAC back out ,and credit me the full price..
I liked: Nightmare.
I didn't like: Way sears treats us or their product, Whole process, Being told a lie to get a sale.