Sears - 10 month old top of line Kenmore washer not working
With Company response
Bought an expensive front loader Kenmore elite last summer; 9 months later it isn't working properly. Had service app't. for between 8-12. At 10:30 automated phone call saying tech was delayed. Called back 2 more times. Once disconnected. Asked operators what country they were in; evasive but non native English speakers "couldn't tell me." Cheerily told tech would be here between 1:15 and 1:45.
Sears not the Sears of old time reputation. Now a multi national. Products not made with pride; service "system" not reliable. So sad to see another American company go multi national, and its quality down the toilet.
Buy elsewhere.
You May Also Like
"Sears was my favorite store for ever, "UNTIL NOW" we purchase stainless steel appliances with extended warranty, Fridge door by Kenmore Elite top hinge give up, I called Sears warranty..."
Read more
"I placed an order online with Sears. It was a great deal (at first). I ordered a patio umbrella with 4 seat cushions. After I added these to my cart..."
Read more
"Summary: 1. New garage door ($1,400). 2. Two months of use. 3. Garage crumples from top down due to improper installation (garage opener set improperly). 4. False advertising (Sears uses..."
Read more
"I purchased a Sofa Sleeper on Walmart.com from Unbeatable Sales. The pictures AND the title were very missleading. It's should have read "Micro Suede Sofa Sleeper for Kids, not Micro..."
Read more
"Bingohall and all of its sister sites are very dishonest. A few years ago there was a CM named Suzanne (probably right before they bought out all the other game..."
Read more
"10243 clever lite rollator, I 'm a handicap problem with both knees and upper spine surgery, I need this to walk seat. I bought this on eBay brand new still..."
Read more
"I ordered shoes FOR MY WEDDING on October 18th and their website stated that I would have them in 3-6 business days. On October 27 I reached out wondering why..."
Read more
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
Dear Anonymous,
Please accept our sincere apologies for the inconvenience and distress we have caused you and your family. We acknowledge and understand that each time our technician comes to your home it is you, our customer who has to make themselves available. If the technician is late or doesn’t show up it is you who misses some part or all of your day. This is not acceptable to you and certainly would not be acceptable to me should I be in the same situation. My name is Susan with Sears Social Media Support Escalations team. We would like to connect you with a dedicated case manager to monitor the repair process and ensure that your washer service needs are met. This manager would be available to you to speak with for any questions or help with this repair process. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous419472), to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
If this is an honest attempt to correct a problem,
thank you.
All any consumer has ever asked for is to be able to purchase a decent product for our money, and the knowledge that the company that sells the product stands behind it's advertising.
It would certainly renew my faith in shopping at Sears.
Select Reason