Bought an expensive front loader Kenmore elite last summer; 9 months later it isn't working properly. Had service app't. for between 8-12. At 10:30 automated phone call saying tech was delayed. Called back 2 more times. Once disconnected. Asked operators what country they were in; evasive but non native English speakers "couldn't tell me." Cheerily told tech would be here between 1:15 and 1:45.
Sears not the Sears of old time reputation. Now a multi national. Products not made with pride; service "system" not reliable. So sad to see another American company go multi national, and its quality down the toilet.