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1.0
Details
The only reason I didn’t give sears zero stars is because the app won’t let me. This is the worst service I have ever experienced!!!!!! I have called numerous times to get my washer repaired. They have canceled twice and I have taken off of work. They have no regard...
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1 comment
Anonymous
#1475033

I'd gladly trade your "nightmare" for mine. You need to realign your priorities and realize that your problem is a common one.

It is a simple mechanical failure, likely out of warranty due to age.

If I were you, I'd be careful with the word "nightmare" unless you want the Harpies of Fate to descend upon you like an invading army. Actually, I'm pretty sure you don't even understand the definition of the word or its common vernacular.

Review
#1247712 Review #1247712 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
1.0
Details
This review, albeit obtuse in some regards, is being written before I go into my employment assignment this morning. I have the beauty of having a flexible schedule, so I can both monitor and engage actively whilst working. (My employer is amazing and incredible, to...
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Review
#1247695 Review #1247695 is a subjective opinion of poster.
Pros
  • Obtusiveness
Cons
  • Lack of moral character and ethical conduct
Reason of review
Poor customer service
1.0
Details
Ordered parts from Sears they arrive March 2, 2018, the shipped parts I got were not the parts I ordered, but the packing label had the right parts listed. I called and got a return confirmation #, Mailed parts back March 5th, 2018, UPS tracking said parts were...
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Review
#1247240 Review #1247240 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Customer service
  • Refunds
  • Merchandise and return
Reason of review
Bad service, quality, customer service, Policy,Returns, all of the sbove!
Loss
$170
1.0
Details
Just got of the phone for service repair, wanted to make a service appointment to fix my Kemore 500 series, and was told that there was no service in my area, As big and as long you have been in operation that is very hard to believe. I will never purchase another item...
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Review
#1247191 Review #1247191 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Preferred solution
Service your product
2.4
Details
I ordered 3 shirts. One was sent. After a week the other two still say ready for UPS pickup when checking tracking number. I called customer service (after searching for a phone # . Chat yesterday left me "on hold" after I said I couldn't be on hold, had to leave chat...
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Review
#1246894 Review #1246894 is a subjective opinion of poster.
Product
Sears Website
Reason of review
Bad quality

Sears - After 6 weeks they cancel my order

1.8
Details
3/18/18 I ordered a 903 piece tool set with delivery on 4/25/18. I call on 4/25/18 to pickup and I am told that the order is not in but will be in the following week on 5/2/18. I call on 5/2/18 to pick up and am told that the order is not in and does not appear to have been ordered at all. I call customer service and get someone who tells me that “it was a bad order” and that they are going to cancel the order. I state that I do not want the order cancelled and that I want the item I paid for. She states that the order will not be cancelled. A short time later I get an e-mail stating that they cancelled the order. Now there’s customer service, keep you waiting for over 6 weeks and then cancel the order. I call customer service again and the second woman says the order was cancelled because of a bad credit card. Sears charged my card on 3/20/18 with no problem. Poor customer service is an overstatement. No service would be accurate. Allen in Erie
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Review
#1246812 Review #1246812 is a subjective opinion of poster.
Product
Craftsman Tool Kit
Cons
  • Run around and lies and rescheduled deliveries
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Shame On Sears
2.2
Details
Im not very happy with sears are boiler broke on april around the 20th we called to sit up appointment lefted my aunt there waiting for the tech guy to show up they state they rang the door bell which my aunt says they didnt we called to sit up another appointment...
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Review
#1246698 Review #1246698 is a subjective opinion of poster.
Service
Sears Boiler Repair
Reason of review
Poor customer service

Sears in Kaneohe, Hawaii - Bad customer service

2.3
Details
I went to Sears and I asked one of your workers her name is Kalo of where I can find something I was looking for and nobody has ever given me a stank attitude than she did. She was terrible. I wonder how she got hired and I am going to post about this horrible experience all over social media so people can know how bad your customer service is. I am NEVER going back to that mall ever again and I am going to suggest others to not also go there either.
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Review
#1246568 Review #1246568 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Horrible customer service

1.0
Details
Canceled item, still shipped me the washer part, huge bulk freight item and then sent UPS to wrong pick up address for return. Spoke to them about 20 times, everytime no manager available. Highest level of incompetence ever experienced, very aggravating to deal with.
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Review
#1246133 Review #1246133 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

Sears - Suck it

2.4
Details
my friend ordered a phone from them and it never came and she didn’t get a refund so sears you can eat my crustyness
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Review
#1245870 Review #1245870 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Bad quality