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2.0
Details
I went there to have GMC service for change oil, the man said it will be finish for 2 to 3 hours, so my husband and I went to the mall, after 2 and 1/2 hours I told my husband we can go back there and just wait for the remaining half hour, I was surprised that the...
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Review
#1243363 Review #1243363 is a subjective opinion of poster.
Service
Sears Oil Change
Reason of review
Poor customer service

Sears - Craftsman tool warranty not honored

2.8
Details
Sears - Craftsman tool warranty not honored
Don't shop at Sears and don't buy Craftsman tools. I have a socket set that states it has a lifetime replacement warranty. The piece of junk broke like it was made of pretzel. They won't replace it because they won't break sets, and they won't replace the whole set because only one is broken. That's what I call lying. I attempted 3 times to have this replaced and was told the same thing each time, so apparently they truly don't stand behind what is printed boldly on the set.
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Review
#1243021 Review #1243021 is a subjective opinion of poster.
Service
Sears Socket Set Replacement
Reason of review
Warranty issue

Delivery cancelled 6x by sears for paid refrigerator

1.0
Details
We bought and paid a refrigerator 2 weeks and sears cancelled the delivery 6x. We have a party on may5, 18.
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Review
#1242934 Review #1242934 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Order processing issue
1.0
Details
I got suckered into purchasing a home warranty when my fridge stopped working in November 2017. The cost to replace the compressor, which was the likely culprit of the problem, far outweighed the cost of the home warranty they offered. So I took the bait, signed up for...
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1 comment
Anonymous
#1471571

Definitely contact the bbb and your local news media. It will get you fast results. Rochester NY

Review
#1242926 Review #1242926 is a subjective opinion of poster.
Product
Sears Home Warranty
Cons
  • Misleading representation by sears
Reason of review
repair not made
Loss
$1500
Preferred solution
Full refund
Tags
  • Cooktop Replacement
  • Cooktop

HORRIBLE COMPANY! RUN AWAY FAST! Sears!

1.0
Details
Purchased Kenmore washer and dryer machines February 2017. Washer machine had problems from Day 1. The transmission has been rebuilt two times. All belts have been replaced at least two times. Now, the motor needs to be replaced. Case was opened to replace when technician determined it could not be repaired. Sears replacement Specialist Debbie left me a message today (4/27/18) basically saying {{Redacted}}. This company needs to really go bankrupt and out of business. SEARS!!! HORRIBLE COMPANY!!!!
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Review
#1242677 Review #1242677 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
2.8
Details
Early April we bought a freezer on line from Sears using our reward points. At that time we were told we would have to wait 2 weeks for a delivery. We received 3 calls that the delivery would take place between 1 and 3pm. The delivery never came and we received no...
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1 comment
AeternumVale
#1471198

My mother went through the same thing. Contact your States AG and the FTC.

The only way to get Sears/SHC attention is to inform them that you carried it through. The FTC will issue you a claim number and a direct number to inquire of any progress. I "pressed on" for my mother's sake and it happened.

Persistence is the key! ---Rash Adelie Penquin ;)

Review
#1242622 Review #1242622 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Reward points
Cons
  • Employees who had difficulty speaking and understanding english
  • Run around
  • Lack of interest and value show of my time
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Delivery Problems
I ordered a simple part for my dryer and paid expedited service. Waited two days past the Expected delivery date and still no part. I have literally been on the phone for over three hours trying to get my part. Twice I have been told to wait an hour for a manager to...
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Review
#1242603 Review #1242603 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Order processing issue
1.1
Details
I am posting this to every Sears page possible! My husband purchased a ring and a warranty for our engagement in October of 2016, he ACTUALLY gave me the ring in JUNE on 2017. I wore the ring less than one week and a gold piece broke off WHILE WE WERE STILL IN MEXICO!!...
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Review
#1242409 Review #1242409 is a subjective opinion of poster.
Product
Engagement Gold Ring
Reason of review
Bad quality
3.4
Details

Update by user May 31, 2018

As of 5/31/2018, I have not received a refund, however I did receive an email stating they needed my address and a bill or paper statement with my address to confirm, which was sent today. I cannot believe this ordeal began on February 11, 2018, and I still won't have...

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Review
#1241868 Review #1241868 is a subjective opinion of poster.
Service
Refrigerator Part Replacement
Pros
  • Convenience
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$11
Preferred solution
Full refund
1.3
Details
The end of February 2018, I purchased a brand new elliptical from Sear's at Crabtree Mall. It took over a week to deliver. Once delivered, the delivery service guy said that he didn't know how to put it together because he thought it was a treadmill. In 3 weeks, no one...
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Review
#1241848 Review #1241848 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Took too long to deliver took too long for refund incompetency
  • Took to long to deliver
Reason of review
Poor customer service
Loss
$470
Preferred solution
Full refund