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I’ve been trying to get washer fixed had warranty for washer at the time sears technician waited for my warranty to run out to say nothing wrong with washer Thats not true my washer made my clothes smell Stretched out my Victoria Secret my clothes fated from turning so...
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Review
#1235059 Review #1235059 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Reported the dent in the freezer door of the freezer drawer. Was assured the drawer would be ordered and replaced. Only they ordered an inside tray for the freezer. Once I called to have them order the stainless portion which was damaged, they said the 1 yr warranty...
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Review
#1234509 Review #1234509 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Damaged or defective
1.0
Details
Paid extra to have a washing machine delivered on Sat. Was scheduled between 12-5. At 5 machine still never showed up. Sit on hold for 45 minutes and was assured that the machine would be delivered today still and the driver would be calling. 2 hours later no call and...
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Review
#1233717 Review #1233717 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Sears - Product warranty is worthless

2.0
Details
I have spent hours on the phone trying to get resolution of a refrigerator which was defective on delivery and is now a big box in my kitchen that has no use. The compressor quit working, after the original defect of nonworking lights was fixed. I have now been without a working appliance for 6 weeks. It takes 2 weeks to get a service technician to see what the problem is, another 2 weeks minimum for a callback with parts. The latest fiasco was that the compressor which was shipped was defective. Sears just doesn't care about customer service.
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Review
#1233529 Review #1233529 is a subjective opinion of poster.
Service
Sears Home Delivery Service
Reason of review
Damaged or defective
1.0
Details
I was promiseda credit of $150 to my card and never received it. My delighted reading machine came with damage and my mistake i decided to keep it as long as they keep their endof the bargain of my 150reimbursement. It was never received and each time i call they...
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Review
#1233258 Review #1233258 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Problems with payment
3.2
Details
We bought a Kenmore refrigerator 2 years ago the icemaker never functioned properly sears was called twice to repair the repair only only worked about 3 months than would break again refrigerator no longer under warranty we called sears again to repair they sent tech...
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4 comments
Anonymous
#1537818

I’ve owned my kenmore and in less than 2 years it’s giving me problems! The master protection plan is a JOKE! I can almost promise you the tech will do a CALL OFF

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Review
#1232914 Review #1232914 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • I like the look of the product of the product
Cons
  • Performance of the product
Reason of review
Bad quality

I was lied to by sears tech.

I have a warranty for all my sears appliances. My dishwasher broke down and I called a week ago for an appt. I was told nothing was available until a week later.. okay fine, I’ll wait!! The day came, I rescheduled my day to happily await the technician, just to find out he lied and never should up.. when I called to find out what time the tech was going to arrive I was told he did and no one was home.. unbelievable!!
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Review
#1232551 Review #1232551 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service
1.8
Details
I purchased a lawn tractor in the winter and now have used it. My his doesn’t like the product wanted to return it. They will not allow us to return it. It’s crazy we have receipt and don’t like the item. Total BS Your product sucks! Don’t sell lawn tractors in the...
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1 comment
h.kitchener
#1462242

Your complaint is confusing. Best re-write and also use a spell checker.

Review
#1232281 Review #1232281 is a subjective opinion of poster.
Product
Lawn Tractor
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I was never told about a 90 day warranty, when the technician came out to service the washer the water pipes were frozen so he said when the problem was fixed for me to call so Sears could come back out to service my washer. In doing this now I'm being told that I have...
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Review
#1230859 Review #1230859 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Warranty issue
2.5
Details
Worst customer service ever! Purchased a Kenmore Elite Refrigerator two years ago. The compressor and condenser went bad, sending burnt oil through all the lines in the refrigerator. The unit will need to be completely flushed and there is no guarantee that they will...
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3 comments
Anonymous
#1461266

Great that your local news will do a story. I’m a ex tech and have been warning consumers for over a year now to contact the news media it will get you fast results. Rochester ny

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Review
#1230739 Review #1230739 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Pros
  • Large capacity of the refrigerator
Cons
  • Very poor customer service
  • Lack of american call center
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Replace the refrigerator