Sears
Reviews and Complaints
Delivered item arrived damaged
Preferred solution: Let the company propose a solution
Unresolved issue
- Local store
- Poor customer service and warranties
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Dissatisfied customer
- Delivery or customer service
- Sears parts direct division
Preferred solution: Let the company propose a solution
Sears cancelled my orders its online chat agents help me to placed
- Poor order processing and customer service
Preferred solution: Deliver product or service ordered
No one can find my order
I imagine no one figures on rescheduling deliveries because of snow storms,, but a person should call and not a computer voice.
Preferred solution: Deliver product or service ordered
5 Year Warranty on Kenmore Elite Series BBQ is Worthless
- Price
- Worthless warranty
Preferred solution: Full refund
Lack of repair with service agreement
- Now no heat
- 50 days no ac
- Cancelled my appointment
I hope there is a special place in *** for them
- Solutions are actively difficult and make no sense
Preferred solution: Provide the product advertised
The worst
- Website was easy to navigate
- Everyhting else
- Bad customer serivce
- Refund policy
Preferred solution: Is a replace the washer
Worthless service
- Warranty
- Ice people
- Absolutely dissatisfied
- Whole process
- No one in customer service understands a simple problem
- Not honering warranty
Preferred solution: New TV ASAP or full refund with compensation for the continuous unproffessional assistance. It has been 2 months with no TV that I paid 1300.00 for!! Sears could care less!!!!!!!!!!!!!!11
Unprofessional service
The company did not resolve the problem. My husband installed the fan himself which cost 82.00.
The tech told me it would cost around $400. I would advise you to always ask who will be servicing your appliances and if they say A&n factory service with sears.
RUN! get someone else.
- Being able to see the product in the store
- Causing extreme stress
- Horrible customer service
- Wasted my whole day
Preferred solution: Let the company propose a solution
DON'T BUY ANYTHING FROM SEVENCOLO
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Streetsboro, OhioDon't buy a warranty from sears.
- Warranty is worthless
- Customer serice
Preferred solution: Full refund
Horrible Repair Service
My mother has been without a refrigerator for 4 months. She has the best protection plan Sears sells and yet that means absolutely nothing.
She has had several appointments that were canceled by the Sears Repair Technicians and when they did come, and install new parts nothing worked. She had an appoint scheduled for today Oct 25 between 8a-12p and the tech never showed. However When she was chatting with the service people online, they stated the tech had arrived and she was not home. She has been waiting for 4 months to have this appliance repaired and yet there is another missed appointment by Sears.
They have been giving her the run around about service and repairing and or replacing the device.
If this is any indication why they are consistently loosing business I can absolutely see why.
There service has been horrible with the exception of the salesman at the local store he was actually extremely helpful and my mother was not purchasing anything and he provided excellent service. Everyone else was pure rubbish.
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Why would you purchase a tv and a warranty from a bankrupt company. There is no one to sue the rest of sears will be closed by the end of the year