Sears
Reviews and Complaints
Can't figure out the actual charge I'm going to get for a repair
A service tech came to my house to diagnose a problem with a dishwasher we purchased from Sears (out of extended warranty). Was there 15 minutes, told my wife it would be 330.21 for "today" and then 480 when they came back to install the part that they had to order.
She gave a check for 330.21 on the spot. Upon learning of the outrages price (part was 250 retail from Sears) I have called seven times to customer service and scheduling trying to confirm if we are in fact paying 330.31 or that PLUS the 480 for the repair, which I would never do. Nobody, literally nobody can tell me the answer to that question. I have asked for the technician to call us to no avail.
I was finally given the number to Sears billing for repairs and have called five times.
Each time, it says nobody is available and gives you a voicemail to leave a message to. Very frustrating.
Bad Customer Service from Billing Phone Representative
To Whom It May Concern or the billing supervisor:
I had called to speak about receiving a refund on a repair. I was met with a person that did not reflect the great service I have been receiving thus far from the company.
They constantly cut me off and then eventually hung the phone up in my face. I have been with Sears for quite a while now and don’t feel that I was given an opportunity to state my claim, let along the rude verbal assault I received. Though a person may be used to speaking with unruly people on a daily basis, it is not an excuse to treat a loyal customer that way. I have talked to several people that have tried to cover for the disrespectful lady that in the billing office.
Chavelle, Lewis (521158) and many more have really given me the run a round. I can tell there is probably a COVER UP note place on my account, because the next “supervisor”, which might just be another co-worker in the room, answered the phone and immediately started talking about the initial call about a refund. I have been passed around on the phone like a carton of cigs in the big house. I’m on might 12th call, not to mention the transfers to the wrong department.
On further reflection, I think I will terminate my service with you all. Thanks for your time, and as always, Have A Blessed Day.Robert 804-898-****
Preferred solution: No one would listen to me. I was tactful and very respectful. (Value is the true money that SEARS owes me for the washer replacement)
Delivery problems and lies
- Representative and time management
- Customer serice
- Inability to offer a reasonable solution
Preferred solution: Delivery problems
52" Craftsman Heavy Duty 9 Drawer woodtop work bench
Damaged Home - Damaged Goods
- Customer service does not speak english fluently
- No accountability
Preferred solution: Pay my damaged house and the money promised for the damaged goods that were delivered.
Refrigerator
Preferred solution: have someone come out and FIX my refrigerator and now replace my food
Would like to be treated as a valued person
Preferred solution: Let the company propose a solution
Sears Kenmore Elite refrigerator on 03Sep2019.
Hi,
I had a tech into repair a Sears Kenmore Elite refrigerator on 03Sep2019. He demanded a check for partial payment.
Apparently he never processed the check. Subsequently I made a payment via the automated phone system. I was NEVER able to speak to a person in billing. I had to stop payment on the check he still has floating around out there which is going to cost me between $30-$35 in bank fees due to his error.
I have spoken to 5 different “representatives in service” because that’s all they say they have, and 4 of them referred me back to the automated phone payment and due to poor English skills they didn’t even understand that there is no live person to talk to at that number.
I spent over an hour with the first 4 and now am on hold for over 20 min waiting for someone to get back to me who claims they know who to get to fix the issue.
No wonder you are going out of business. I would never do business with you again even if I had the option.
How do you propose to resolve this issue?
Crystal
Valid Claim Denied
- Warranty service - sucks
Preferred solution: Full refund
Delivery notification
Preferred solution: Deliver product or service ordered
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Verified ReviewerRepairman did not show up
I lost 4 days and so far (as the repairman still has not arrived) 6 hrs 11 minutes. This is time.
This is something that can not be replaced. I am retired but when I worked my salary was around $20 a hr. So at 4 hrs a day for 4 days that is 16 hrs and if I am forced to wait another 8 hrs today to get this machine repaired that is 24 hrs of my time at $20 an hr. That is how much I have lost!
Of course I know Sears will not pay me as most business are arrogant about how they treat their customers today. I spent time on the phone with their Computer Answering Machine too and the annoyance should be worth something but again, Sears will not pay. I will never buy anything from these people again and it is no wonder to me that they are going bankrupt. Such terrible customer service.
Such awful customer loyalty and such an inconsiderate waste of my time! Even for writing this!
- Foreign customer service representatives
- Repair people who reschedule repeatedly and do not show up
- Stupid computer answering machine
Preferred solution: Some type of compensation for my time
Warranty in a job not well done
Poor quality control on Samsung ranges
- No more pros
- Poor product quality
- Poor customer service
Preferred solution: Price reduction
No call back no explanation
Washer. Not working. Local store can not be contacted
- Close to home
- Terrible customer service after sale
- Lack of response and poor costumer service
Preferred solution: My machine fix or replaced today
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I have not heard anything from Sears. Wish I had better news. Regards, Chuck