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1.0
Details
I purchased a refrigerator from Sears online and it was delivered on 11/20/17. It was too small and it made too much noise. I called them to exchange it for another refrigerator on 11/28/17 and they charged me a restocking fee to exchange it soi paid it. They wouldnt...
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Review
#1161642 Review #1161642 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
The food warranty that is included in the purchase warranty, is a joke. Once you have an issue that has caused a food loss, you must submit the claim online or call in. The claim is processed quickly, however, once processed you will receive this message: Your food...
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Review
#1161590 Review #1161590 is a subjective opinion of poster.
Service
Sears Claim
Reason of review
Damaged or defective
4.2
Details
Sears - MELTED GAS STOVE DOOR KENMORE
Sears - MELTED GAS STOVE DOOR KENMORE
Sears - MELTED GAS STOVE DOOR KENMORE
I'VE HAD THE STOVE FOR A LITTLE OVER A YEAR. I USED THE SELF CLEAN FOR THE FIRST TIME TODAY AND THE TOP OF THE DOOR MELTED. THIS IS A KENMORE GAS RANGE 79074033313. I GOT BURNED TOUCHING THE MELTED PLASTIC, NOT BADLY. I CALLED REPAIR AND THE WANT ME TO PAY FOR PARTS...
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2 comments
Anonymous
#1773607

The same thing happened to me yesterday. Whole house filled with smoke and thankfully the smoke alarm went off.

Is there a recall? Obviously this is tremendously dangers.

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Review
#1160686 Review #1160686 is a subjective opinion of poster.
Product
Kenmore 79074033313 Range
Pros
  • Store and enployees
  • Instore sales person
  • In store sales person bill and dottie
Cons
  • Incompetent customer service
  • Trying to get the defective product fixes free
Reason of review
Damaged or defective
Loss
$650
Preferred solution
I WANT IT REPLACED WITH ONE THAT WON'T MELT SELF CLEANING IT
2.5
Details
On 1-2-2017 I have been on hold for 35 min. When I did finally get someone named Darvis. He was rude and not helpful. He read my notes from the previous repairperson and it stated that if the icemaker was still not working that he had ordered a new one to put in....
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1 comment
Anonymous
#1426513

No this has not. The repairman has never shown after rescheduling 2 times.

Right now we have stopped paying for the refrigerator and asked them to come pick it up. Still no service...

Review
#1160602 Review #1160602 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Home town store and staff
Cons
  • I dislike the service repair from sears
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Refrigerator Warrenty
Hi, Ordered a Laundry center from sears.com 11/29/17 and ended up cancelling same day . Was told my order will be refunded and still has not . reached out to customer service by phone and chat and was told will be 7-10 days but sill nothing ---11/29/17--- We're...
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Review
#1160519 Review #1160519 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$1323
Preferred solution
Full refund
1.0
Details
I ordered a daybed on line Nov 19,2017. I received a box Nov.28th. When I opened it to set up we realized it was incomplete. the bed required 2 boxes! I only received 1. I called Sears and was told to call UPS about this. UPS told me to call Sears. When I called Sears...
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Review
#1160310 Review #1160310 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
Loss
$398
Preferred solution
Deliver product or service ordered
1.0
Details
See order no. 994053389. I'm waiting for my cash refund from Sears since November 2016. I am beyond unhappy and my patience has been exhausted at this point. I have called and emailed with Sears for months but they always have an excuse for not returning my money....
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Review
#1159938 Review #1159938 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Sears refusal to fully refund my money
Reason of review
Waiting for my full refund for over a year
Loss
$1478
Preferred solution
Full refund
Tags
  • poor acountablity
  • unhelpful staff
  • Poor Refund
  • Excuses And Lies
  • No 24 7 Service
  • Bad Customer Satisfaction
  • Poor Accounting Practices
1.4
Details
I took my Panasonic T.V. to the Sears Lakeside Mall in Sterling Heights Mi. The T.V. is covered by my Sears Master Service Agreement plan. My Master plan said that I need to take the set to the store for repairs, I did and was told that I needed to take it home for...
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1 comment
Anonymous
#1411852

Good luck getting it fixed and getting it back. Rochester NY

Review
#1159581 Review #1159581 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Very poor customer service
Reason of review
Poor customer service

Sears - Worst Treatment As A Paying Customer

1.5
Details
I ordered a washing machine from Sears. I paid for installation and new hoses. They scheduled installation for over 1 week out. We were out of town so we had some at the house to not delay further. The installers could not figure out how to shut the water off in our 2006 built home. My brother went down stairs with me on the phone and shut it off. When he came back the installers left unannounced, installation not taken place and did not leave the hoses. I called sears 10 mins later. They stated the installers needed a master plumber in order to complete and wanted to schedule another time to come out to finish 6 days later... i said i would install can they credit me the installation fee and the hoses (about $90). They said they could credit the hoses but i would need to go to a store to get the money. I went to the local store in the area i was visiting and they said that they were not a corporate store and could not help. I went to the store in Ann Arbor MI store upon my return home, the manager laughed at me and asked how he would know i am not just trying to get free hoses? He said he would refund if i can show the hoses...the ones i paid for but never got. I promised him that i would be sharing my story and vowed not it to shop at Sears ever again. Very poor customer service...caused me a ton of trouble, more money and in the end was called a liar.
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1 comment
Anonymous
#1411799

Nobody should ever buy appliances at sears. This is thee type of service they provide. Rochester NY

Review
#1159480 Review #1159480 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Reason of review
Poor customer service

Sears - Defective Refurbished Macbook

I purchased a refurbished Macbook on Nov. 11 from the Sears Marketplace nd received it in time to give it to my 12 year old granddaughter for Christmas When she opened it on Christmas and tried it, it made a strange rapping nouse, one key was off, and the backspace didn't work at all. Also could not get on the Internet at all. Very fisappointed in this laptop. I tried to call Sears about this to no avail. They told me because it was from the marketplace they could do nothing. They gave me the sellers email which I wrote with no answer at all. This is stealing peoples money for a defective product. I am done with Sears and will not do business with them any more Linda Simard Phtlady94@aol.com
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Review
#1159034 Review #1159034 is a subjective opinion of poster.
Product
Apple Laptop
Reason of review
Damaged or defective