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1.3
Details
My snowblower which is less than a year old and under warranty won’t start. Regardless of this issue, I asked to talk to a manager to see if he can help resolve my issue or tell me what next steps to take. This was at the Connecticut store which is part of the Milford...
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Review
#1163740 Review #1163740 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
1.0
Details
In sort, made an appointment the week before to have a new car battery installed. The Sears was across town so I made sure Sears had the battery installed. I was also guaranteed that the installation would take no more than 15 minutes. I did make the appointment early...
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Review
#1163702 Review #1163702 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Order processing issue
1.0
Details
Ordered from "Sears Only" section of their Website. Received mix of Sears and KMart items. Sears item had security tag attached. Called Cust Svc, they said all items can be returned to Sears store. Informed @ Sears store they won't take KMart items. I was told to call...
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1 comment
Anonymous
#1433269

Terrible you had to drive a whole 17 miles WOW.

Review
#1163565 Review #1163565 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Searscom caused the problem but was unwilling to fix it
Reason of review
Poor customer service
2.5
Details
I will never again buy anything from Sears. My microwave oven stopped working so having paid extra for a service contract for 5 years I called the service number to schedule my appointment. I took a day off of work because they said my appointment was between 1-5 and...
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Review
#1163107 Review #1163107 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears review: Eating merchandise

1.0
Details
Grandma baught me a purse for christmas, we can't find a receipt and she paid cash. It had the original tags still on it. They won't let me exchange for another purse or store merchandise. This is wrong. I didn't ask for any money. I'm done with sears. No more buying my appliances from them, or anything.
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Review
#1163070 Review #1163070 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I have waited 5 days for my son New Mattress for Sears Delivery to call with a truck issue. (I guess like most delivery issue on this site) .We took off work to wait for out delivery. Customer service was not help At all and speaking to a Manger was a joke and not...
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Review
#1162976 Review #1162976 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$175
Preferred solution
MY DELIVERY TOMORROW 1/6 BECAUSE IM OFF WORK
When ordered first compressor for 8 yr. old LG frig, was told it would arrive in 2-3 days and that they would set up install appt. Compressor took 14 days to get here and when it did, the factory service rep for Sears said that it was unusable due to being shipped...
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Review
#1162961 Review #1162961 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution
We are supposed to receive a refrigerator at our office. Waited the allotted time and then received a phone call saying that there was truck issues. So we rescheduled for the next day. Which we know how that is they know have two days of deliveries to get out the next...
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Review
#1162907 Review #1162907 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Delivery service employed by sears
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I was advised by representative at Sears that this was another option to purchasing, i.e., leasing. TEMPO the company that carried the lease is a loan shark and is in alliance with Sears to rip off consumers. The customer service reps. were rude...and in the end the...
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Review
#1162880 Review #1162880 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Poor customer service
1.0
Details
The worst company to make purchases from. They need to go out of service because their costumer service sucks! My refrigerator broke on December 16 and after 20 minutes of being on hold, they told me that I could not get it fixed until December 27 2017. I have two...
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Review
#1162800 Review #1162800 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service