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Sears review: Worst Treatment As A Paying Customer

1.5
Details
I ordered a washing machine from Sears. I paid for installation and new hoses. They scheduled installation for over 1 week out. We were out of town so we had some at the house to not delay further. The installers could not figure out how to shut the water off in our 2006 built home. My brother went down stairs with me on the phone and shut it off. When he came back the installers left unannounced, installation not taken place and did not leave the hoses. I called sears 10 mins later. They stated the installers needed a master plumber in order to complete and wanted to schedule another time to come out to finish 6 days later... i said i would install can they credit me the installation fee and the hoses (about $90). They said they could credit the hoses but i would need to go to a store to get the money. I went to the local store in the area i was visiting and they said that they were not a corporate store and could not help. I went to the store in Ann Arbor MI store upon my return home, the manager laughed at me and asked how he would know i am not just trying to get free hoses? He said he would refund if i can show the hoses...the ones i paid for but never got. I promised him that i would be sharing my story and vowed not it to shop at Sears ever again. Very poor customer service...caused me a ton of trouble, more money and in the end was called a liar.
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1 comment
Anonymous
#1411799

Nobody should ever buy appliances at sears. This is thee type of service they provide. Rochester NY

Review
#1159480 Review #1159480 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Reason of review
Poor customer service

Sears review: Defective Refurbished Macbook

I purchased a refurbished Macbook on Nov. 11 from the Sears Marketplace nd received it in time to give it to my 12 year old granddaughter for Christmas When she opened it on Christmas and tried it, it made a strange rapping nouse, one key was off, and the backspace didn't work at all. Also could not get on the Internet at all. Very fisappointed in this laptop. I tried to call Sears about this to no avail. They told me because it was from the marketplace they could do nothing. They gave me the sellers email which I wrote with no answer at all. This is stealing peoples money for a defective product. I am done with Sears and will not do business with them any more Linda Simard Phtlady94@aol.com
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Review
#1159034 Review #1159034 is a subjective opinion of poster.
Product
Apple Laptop
Reason of review
Damaged or defective

Sears review: Tried to exchange or get store credit fir a Christmas gift

1.0
Details
I was told i could only get the exact same item but different size which they didnt have for a christmas gift all i wanted was a store credit which was declined because i didnt have a receipt i bet they didnt tell the person who bought my gift about this what a joke
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Review
#1159013 Review #1159013 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.0
Details
We purchased a washer & drier on Black Friday. Sears has rescheduled the delivery twice because they don't have the items. We do not find this out until the morning of. I had to take time off from work (use my own vacation hours) both times. Its been over a month since...
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3 comments
Anonymous
#1411801

Cancel and go to a loacal appliance store. Get your money before they go bankrupt and you will be out your money and have no appliances to show for it. Rochester NY

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Review
#1158950 Review #1158950 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Reschedule delivery twice
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

SEARS... POOR CUSTOMER SERVICE, INTEGRITY, & HONESTY!

3.2
Details
I have had my Sears/CitiBank credit card since 1981 and have had a perfect payment history until 2014 when SEARS made an error and charged my account additional fees then credited part of their fees and then finally credited the entire amount of the additional fees to get back to a zero balance since the account balance was paid in full for one purchase made in April 2014. But in the meantime they reported my account as 30 days late July 2014 and September 2014! so after receiving a formal letter from my attorney this year 2017 when I learned what they had done, Sears removed the 30 days late for September 2014 but not July 2014 for a $10.00 fee! (yes, I had all my records for 2014). The balance they reported as not paid in 30 days was their own added fees!.... It is so ridiculous that a moron with remedial brain comprehension could come to such an illogical approach! It's one amount that SEARS added to a ZERO balance that was paid in full in 30 days so how in the heck they could reason that oops we are going to credit the additional fees, the customer did not pay anymore than the amount due in full but let's just stick it to the customer any way with two 30 days late reporting. How demonic can Sears be? Everyone knows that attacking someone's credit score has many ramifications and could cost a consumer additional money based on the rating of their FICO score. I am making this public complaint not for myself as their vindictiveness did not harm me as I added a comment and its the only late on my report in 30 years so no merchant pays attention to Sears report as they look like the LIAR that they are. Ever other credit grantor on the report shows the complete opposite of what they show so they look stupid, not the honest consumer. I mean really...ding someones credit for $10.00 and you made the mistake! Just wicked to do that to any consumer over a miniscule amount and let me reiterate, an error they made not the consumer. And BTW since I've made it known publicly about the facts of what Sears did in the dark, I just received a letter saying if I don't BUY something with my wonderful Sears credit card since 1981 then they are going to close my credit card account. Really patronize a company that is unfair, rude, dishonest, poor customer service, and a shoe string away from collapsing? I say let the chips fall where they may as in principle I refuse to honor a company that is not honorable and does not deserve the PRIVILEGE of having me as a customer. In closing my fellow consumers remember YOU have the POWER , it's not the other way around. We make companies successful and we can take the success away when they don't value us. In the New Year 2018, exercise YOUR POWER and stop patronizing businesses that don't treat consumers right, and I mean not just not personally treating you right but the masses of other consumers too. Here's my list of unfair and worst practices companies (I maintain evidence so if they want to say otherwise I have proof to support my claim): 1. AT & T/Direct TV (document EVER conversation and watch your bill with this long term chronic billing issue company) 2. Wells Fargo (Why any one would remain a customer of a known fact that they made up fake accounts without customers knowledge is beyond me. I had them as my mortgage company for less than 3 years when I experienced blatant dishonesty. I gladly ATE the cost to re-fi early to get rid of dishonest Wells Fargo and never had one issue in 13 years with US Bank and have paid off my mortgage. The re-fi amount was well worth the peace I received from being in partnership with a mortgage company that did not play games, lie nor steal from me. 3. Comcast/Xfinity - Watch the "bait & switch" tactics and flat out lying. In my state you are allowed to record your calls and I record every one of theirs and OMG chronic lies are found between verbal conversation and then your bill! 4. Sears - Poor customer service..really they can't handle the USA and have the nerves to use employees in Philippines ..just awful service. Watch your bills and layers of "additional fees". 5. Still watching Bank of America who is at least trying to turn things around after screwing many mortgagees and in bed with Countrywide and the whole housing debacle! They also lied to me about agreeing to a credit card frequent flyer loyalty program for 5 years but can't prove it so after I have been loyal for 5 years they started taking away my points I had been accruing over the 5 years which like my AMEX rewards I did on purpose to save for a big travel plans..BANK OF AMERICA VOIDED OUT MY LOYALTY POINTS..JUST TOOK THEM! I can't stand them for this, just dishonest too. Those are my top 5 of companies I try not to do business with either for personal experience or moral compass reasons. These are my "Keep one eye open" companies that are friendly and good but conveniently and often their math is a little fuzzy...:-) 1. H.E.B - watch your original receipt closely if you return an item...caught them many times over the years where the refund amount doesn't match the original amount...hence always keep your receipts! When you ring up, watch the sale prices closely as they don;t always ring up as the advertised price. Just recently I bought eggs on sale for $.99 a dozen, they rang up as $1.38 each...and yes I went back for my $.78 in principle! If a million customers were short-sided a dollar even if accidentally, that's and extra $1 million dollars added to a company's bottom line. Heck I have return back to H.E.B for as little as $.30 over charge. Its the big picture that I make a stance for and wanting them to know I AM WATCHING YOU. 2. Randalls- watch your original receipt closely if you return an item...caught them last week twice where the refund amount doesn't match the original amount...hence always keep your receipts! Last week their price tags advertised Russell Stover candy box...$9.99 BOGO.. they rang up as $11.99 on multiple days..that was a $2.00 overcharged I got ding on twice but caught it! 3. JC Penneys - Well there is something in the name! They have an unexplained accounting procedure that I want to get to the bottom of. It makes no sense for any straight forward, transparent, honest representation. I purchased some home goods online. I bought 2 of item FC 7323234...well the credit rang up at one for $19.49 and the other for $19.50 for the same item! What's up with many of the return items ringing up an extra $.01?!! The employees said they don't know why but it was happening. So with that being said...watch your pennies at JC Penneys! Lastly consumers, watch your utility bills especially when they post a line item as "miscellaneous charges" Really? I caught mine with this "miscellaneous charge" for 3 consecutive month and questioned it. I received conflicting stories what the charge was for from Centerpoint. So this $2.34 they added is suspect. Have a Happy New Year 2018 and remember be kind to one another, People First and Do the Right thing (by watching your own pocketbook and credit! lol)
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Review
#1158935 Review #1158935 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Long time and hurdles to resolve issues
  • Dishonesty and not keep word
  • Customer service and executive office
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Correct my credit report and remove the July 2014 , 30 day late unfair reporting. Refund $38.40 in promised shipping cost for sending me the wrong small appliance part 3 times.

Sears review: Washer/Dryer Unit Sitting in My Dining Room...Its Not Over Yet

1.0
Details
Purchased a washer/dryer laundry unit from Sears from a salesperson who was wonderful. Delivery was a nightmare. They showed up at the time expected yesterday, brought the unit in, and within ten minutes told me they couldn't do the installation because there was a a part I needed to get. What? Yes, really -- they told me I had to go to the hardware store for the part myself, and reschedule for the next day! Badly in need of a washer/dryer, I consented to this. They promised me they would be here at 7:30 a.m. the next day, and I even stood there as they called and put me on the list for 7:30 a.m. -- as I'd told them that I had to be somewhere at 9:30 and absolutely could not cancel it, that I'd not be available until after 12:30 if it were to be an afternoon delivery. They left the unit in the middle of my dining room. Last night, I received an automated call telling me that delivery time for today is between 10:45-12:15. I spent 30 minutes on the phone talking to individuals who attempted to soothe and apologize as they told me there was nothing they could do about it. I asked to speak to a manager, and after being on hold for fifteen minutes, I believe it was the same person who picked up my call and, I got the same results. My brother called and got the same responses from them. I called a second time -- another wasted half hour. So...here I sit with the washer/dryer unit in the dining room. Disgusted, will never do business with Sears again and will spend tomorrow at the laundromat.
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Review
#1158726 Review #1158726 is a subjective opinion of poster.
Service
Sears Washer And Dryer Installation
Pros
  • Sales person
Cons
  • This delivery nightmare
Reason of review
Problem with delivery
Preferred solution
Price reduction

Sears review: Aweful aweful aweful!

2.0
Details
Ordered a table saw...shipped promptly but when it came there was a crack in the base of the saw. Called the 800 number and got the phillipines. Transferred 4 times all over the phillipines i think. Finally the last phillipine rep tell me i need to return item and pay shiping. Well that was 2 hours of my life ill never get back. Hung up the phone and ill live with the crack. No wonder this company will b defunked soon. My last purchase at Sears
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Review
#1158628 Review #1158628 is a subjective opinion of poster.
Product
Table Saw
Reason of review
Damaged or defective

Sears review: Mattress and box springs bought online

2.3
Details
We bought a mattress and box springs online. The box springs was delivered in the wrong size. In 2 weeks the mattress had a big hump on one side. We have attempted to return both they said we had to keep 30 days. In 30 days they say they will have to charge us $69 each plus 15% to pick up even though the mattress is defective. It makes me very sad because Sears has always been such a reputable company. I guess the times are changing.
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Review
#1157905 Review #1157905 is a subjective opinion of poster.
Product
Mattress
Reason of review
Return, Exchange or Cancellation Policy

Sears review: Refrigerator Problem

I purchased a refrigerator from Sears a year ago with a warranty. 3 weeks ago, it stop working. After multiple cancellations, a third party repair guy came out only to tell me he needed a part. Now, 3 weeks later, the part is still unavailable. Customer service experience has been horrible and they just don’t seem to care.
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Review
#1157553 Review #1157553 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Sears review: No communication

An appointment was made by sears with me to come on the 26th. Then sears kept calling the house phone which I never gave them the number and an automated message would play stating to change appointment , but no person ever came on phone . And when I called number back I got same message . Then on the day when my appointment was a human called and said their is no appointments and I said I had one already and they said no I didn’t . So I had to wait till Thursday and when they came they didn’t call and say they were here they just started banging on door. And now have to wait till January 10th for parts to come.
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Review
#1157211 Review #1157211 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service