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1.0
Details
I have purchased my oven from sears on November 2017, I have been going back and forty with sears protection department. They haven’t been to replace my new oven. Due to flames inside while I was cooking “ please se me the video attached “ it winter break my kids are...
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1 comment
Anonymous
#1412269

I don't think anyone reading this will understand your problem. I would suggest using correct grammar and full sentences next time.

So there was a fire in your oven and now all of your food has metal in it?

And for some reason that stops you from celebrating Christmas? I'm confused.

Featured
Review
#1157156 Review #1157156 is a subjective opinion of poster.
Product
Kenmore Oven
Reason of review
Bad quality

Sears review: Poor customer service and scheduling

1.0
Details
Re: Home Repair of Dryer. Grossly late, no call ahead to warn of late arrival. Technicans didn’t even arrive within 4 hours window...twice. Ridiculous and unprofessional. Customer service complaint line sounds like foreign outsourcing of people that just read from a script. They aren’t even sure what time zone you’re in and surely don’t listen. Sears, you’ve lost a customer.
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Review
#1156561 Review #1156561 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service

Sears review in Springfield, Missouri: Even exchange with receipt told because no tag couldn’t back

2.5
Details
Day after Christmas wanting to do even exchange my granddaughter robe was a size to small. Went to register with robe and receipt employee told me needs to have tag on to return without can’t take back Even with the receipt !!! I only wanted a even exchange lg for med,so girl finds tag attached to robe and willing to do return However not honor the coupon used!!! Seriously this is why I don’t shop Sears!!! A simple exchange With receipt and Sears wants me to pay 8.00 more Wow i did announce that if the Tag is That important (especially at Christmas time) tell your customers when they purchase!!!
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Review
#1156198 Review #1156198 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Sears review: New Refrigerator delivered without a back wheel

1.0
Details
After many calls and long wait times on hold. Still have not resolved my issue from purchasing a NEW Kenmore Refrigerator and it not having a back wheel. I am so frustrated. Please help!
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Review
#1156187 Review #1156187 is a subjective opinion of poster.
Product
Kenmore Refrigerator

Don't Use Sears Refig Repair Service

Only one year old refig from Sears completely stopped working on 12/16/17. Have a 5 year extra warranty. Sears couldn't get to me until 12/19/17 to determine issue. Lost all food. Had to order parts to be delivered in 3 to 5 days. Received email from Sears service department on 12/26/12 wanting to verify I received parts. Have not received parts. Called 877-9276841 as directed and waited 30 minutes before I could speak to a person. Rep said they didn't know where the parts are. Got a recorded call from Sears directing me to call a number to reschedule my repair. DO NOT USE SEARS. EXTRA BAD SERVICE
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Review
#1155861 Review #1155861 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
Ordered a tool on 12/10 for Xmas with a promise delivery date no later than 12/19. 12/18 get an email stating delivery will be 12/21 now...no explanation. 12/21-no tool. 12/22-no tool. I call the toll-free number for help and a refund. I speak to someone overseas with...
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1 comment
Anonymous
#1409627

Yes since Ed Lampert has taken over Sears the one time premier store chain in the USA has lost $10 Billion dollars and their stock has dropped 68% - Ed should fall on his sword and resign - if Sears can not compete - then close and get out of the business

Review
#1154027 Review #1154027 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
1.0
Details
To whom it may concern, When I arrived at the sears tire center at 701 Russell Avenue Gaithersburg, Md. 20877, there was no greeting no one smiled or acted like I was there. I was told abruptly to just bring my vehicle in. During the write up there was ZERO...
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1 comment
Anonymous
#1408170

My goodness how easily our feathers become ruffled.

Nobody "smiled" at you ?

It's a tire shop, not a *** bar.

However , any employee who swears in the presence of a customer should be terminated.

Most mechanics are as bad as construction workers ; born slobs.

Review
#1153740 Review #1153740 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Very poor service Sears.com

1.0
Details
Bought a tool set on their website from a third party vendor. They said item was shipped but it track to Massachusetts and not Florida. Called to complain and was given the phone number and email to the vendor. Number was disconnected and they did reply to the email saying product is out of stock and refund my money. Funny thing is they show the item in stock online but $50 more expensive. The way sears.com allows this to happen is fraudulent and I will stick to eBay and Amazon were I know the service is better. So don't use sears.com period
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Review
#1153728 Review #1153728 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Poor customer service

Sears review: Bad customer service

1.0
Details
We put a tool storage lay away on black Friday. We wanted a black tool storage. They employees puts the red on lay away. We complete the sale and we realize he put the red on lay away and not the black. He tells us the process to fix would take too long and just exchange it when we pay it off. So we said ok. I come in and pay it off and thinking i can even exchange they then tell us because it is not black Friday anymore it can't be an even exchange. The dept Manager Monica treated us like it was our fault. In fact every time we were in there she was *** about something. We will never shop there again We called the complaint department and we could not understand his English I see why they are going out of business
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Review
#1153370 Review #1153370 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service

Sears review: Delivery experience and Warranty Sesrvice

1.9
Details
We purchased a stove from Sears. Kenmore! It was supposed to come in a week. It didn't come for 1 month. We also purchased a Washer from them. It broke after 8 months. If we hadn't taken the service contract the repair would have cost us more than the machine. Also boxes started coming to our house, One of them 3 feet by 3 feet. We live in a small apartment. We are not a warehouse and do not have room for the parts. Basically the machine has to be rebuilt. We are expected to house these parts until the service repair is done on the machine. (which is scheduled for 2 weeks from now) and that is if the other parts come in that are BACK ORDERED. We will never purchase another sears appliance. Their service has really deteriorated through the years. The quality of the appliances they sell is not what it used to be. We are sorry we didn't go to our locally family owned appliance store. That is what we recommend.
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Review
#1153170 Review #1153170 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Poor customer service and merchandise
  • No support - does not stand behind what they sell
  • Lack of empathy to resolve
Reason of review
Poor customer service
Tags
  • Large appliances