Eunice C Vfr

Air Hockey Table Damaged When Purchased

Sears - Air Hockey Table Damaged When Purchased
Sears - Air Hockey Table Damaged When Purchased - Image 2
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I purchased an Air Hockey Table on 7/7/2018. When I went to put it together a piece was broken.

Unfortunately, this piece was essential to screwing on one of the tables legs. Now I have a table with three legs. Wen to Sears in Nanuet, NY and spoke with the Assistant Manager who could care less about what I had to say. Told me I had to return it or there was nothing he can do.

I am unable to return this 100 lb table. My nephew brought it from the store and I would have to rent a truck to return it. So in essence, I purchased a broken table and it will cost me money to return. This is completely unfair.

I spoke with a representative from Sears Solutions and I was told the Manager would call me within 48 hours however I have heard of NOTHING. I recently purchased a washer/dryer from Sears that cost me about $2500.

That will be my last purchase from Sears ever. Customer Service is HORRIBLE!!

View full review
Loss:
$260
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

You can't prove that you didn't break it. The manufacturer usually supplies replacement parts ; you may need to go directly to them or find a clever machine shop nearby who can make one or fix it.

Anonymous
map-marker Easton, Maryland

Worst Customer Service Ever

No one seems to be able to figure out what is going on. Poor customer service.
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Anonymous
map-marker Philadelphia, Pennsylvania

Worst Customer Service Ever! NONSTOP delivery delays!!

We ordered mattress over three weeks ago. Got a confirmation of delivery. Next day received a text confirming delivery. Twenty minutes later, a text stating that delivery was rescheduled three weeks from now! Called customer service. Was transferred all over the place, four times (two hours on the phone). Could not understand a word they were saying. The accents/language pronunciations are unbelievable. I requested to be transferred to an office in US. They said it was not possible. Sears.com is quick to charge you for the merchandise, but don't care to deliver it. No wonder it's going out of business. Stay away from Sears.com I still don't have a mattress, or my money!! The costumer service is the absolute worse. Can't get through to anyone who can help. Disappointed is an understatement!!
View full review
Loss:
$900
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Jaina_J.dc1

Take a look at the related article entitled Sears - No Appliances! Hopefully the post can help you as well.

Anwar A Mhq
map-marker Houston, Texas

Why is Sears still in Bussiness?

I have been Sear customer for about 40years.All our appliances are Sear Products.Last year we bought a frig.side by side and three months after warranty it started making a noise loud enough that it wakes us up at night.We called our Sears company and bought the home warranty and scheduled a repair.A repair man shows up and said he needs to order the part and will be mailed to our house.Three weeks out,no parts,no calls.So I called to find out what is going on to be told the parts has not been shipped from my the manufacturer yet and to just wait.My question at this point I paid $45 for home warranty and $80 for Sears repairman and going to pay another home warranty for this month but my sleepless nights with Sears frig.continues.What happen to Sears company we grow up with?

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Loss:
$125
Reason of review:
Repair/warranty

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Ghetto employees at green acres

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At approximately 3:08 pm I entered the valley stream green acres mall location where I received the worst customer service ever. I walk over to the display case and wait to get the attention of Ann that is in deep conversation with another co worker across the floor.

Once I finally get her attention my coworker inquired about the sale by asking is there a sale because the location is closing. Anna rudely snapped “who told u this store was closing, It is not ! Meanwhile I make my selection of a necklace and request to see it for my toddler. Anna passes me the necklace and tells me the price for the necklace .

My coworker suggests that the price is not a good price for a toddler necklace she starts to say “maybe they put the price higher so it can look like a sale” before I even had the chance to respond Ann snatched the necklace from my hand and proceeded to put it away. I was a bit confused about what had just taken place so I explain to the associate that I was not done looking at the jewelry and I thought it rude for her to snatch the item from my hand. Her response was “we don’t do that here if u feel like the price was fake then leave” I immediately requested her name and the number to corporate to report this incident. Ann refused to get me the number and explained there is no place for me to complain.

My coworker began to get visibly upset at the blatant unwarranted disrespect we were receiving. When she then told me if I wanted to complain so bad I should go look for a manager . After Ann raised her voice repeatedly embarrassing me in front of the other customers my coworker work stated that karma is a *** causing her to become even more irate. She called for the manager demanding we be kicked out .

I was more than happy to wait for the manager because I wanted to alert her about the associates behavior only for the manager rose to come and address the matter in a non Chalant manner. No apology she simply listened to my complaint and and responded with “aight which necklace did u want to see” I of course had no further desire to patronize this location I will never shop sears again .

With employees and Managment like this it’s a wonder how sears even manages to keep its doors open. I demand an apology .

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Reason of review:
Poor customer service
darlene a Hpa
map-marker Statesboro, Georgia

Repair Service

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The Repair service is AWFUL. Customer Service gives you the run around, when you can understand them. Technicians are awful. They plug in a computer to look for problem, god forbid they actual look at the machine to see what the problem is. It has been almost a year of complaints and they still can't figure out the problem. The technician left my house mad because we told him he was incompetent, and now refuses to return and Sears Repair won't find another technician. WTH Sears!! My washer is leaving lint on all my clothing. I have cleaned it with detergents, and using the clean on the machine, lint filter cleaned, parts repaired and still it does it. So SO Frustrated in Southeast Georgia. *** NEVER EVER EVER purchase a Kenmore item again!!!!! ***
View full review
Loss:
$700
Cons:
  • Warrant is useless
  • Repair technician
  • Runaround
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

TIMOTHY M Weg
map-marker Mobile, Alabama

Refund

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When I was home on vacation I bought a refrigerator for my dad. Tried to buy one at the local sears outlet, but the one we wanted they said didn't work, should have seen the writing on the wall, but hey, this is sears...So I made the mistake and ordered one online...The first one delivered was defective, leaked water all over the place, defective seal/gasket.. The second one delivered was defective same issue leaked water all over the place, defective seal gasket, wonder if it was the samE one.... anyways had a repairman come in and inspect the second one and he stated this model was known to have issues. So I requested a refund..... one month later and after daily phone calls with sears, no joy. What a shame, they used to be the biggest deal on the block.
View full review
Loss:
$620
Reason of review:
Poor customer service

Preferred solution: Full refund

Nachelle Tan

Fake Warranty and Horrible repair Service

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Sears - Fake Warranty and Horrible repair Service

I have been dealing with Sears repair and Home Warranty with no satisfaction on the repair of my Kenmore Coldspot refrigerator. I have tried getting the issue resolved since August 2017, to no avail. They keep ordering parts that do not work and have replaced the main computer board 3 times and turned around and ordered it again. My problem is why do they keep ordering the same parts that do not fix the problem? I asked them and the technician said they have refurbished parts and maybe they could be bad. They talked me into getting a whole house warranty on August 17, 2017, when the technician came out. He convinced me that if I had to call again for anything it would be covered and if they couldn't fix it they would replace it. Well after they couldn't fix the main problem, I canceled it. But in December I got just the appliance plan warranty because after they came back 3 times I figured the warranty would kick in. At this point want to know why I have wasted money on a warranty that claims to replace the item if they can't repair it? I also want to know how many other customers of Sears has this warranty and are experiencing the same thing. I saw an elderly lady on the news who got a resolution thru consumer complaints. Sears maybe needs to be sued through a class action. I had an appointment today, March 6, 2018, between 8-12pm and no one has shown up. They called the day before to confirm the appointment. I called the service repair dept. and they had no idea where the technician was or if they can get someone else to come out. He never called to say he was delayed. I spoke to Tobie, and she assured me someone would call me, no one did.

I called corporate office on February 26, 2018, to file a complaint about the entire issue from day one. Another technician had just left and could not fix the problem. He called it in and was told to reordered another computer board, even though he tried to explain to them that the one that was installed tested to be working properly. The part is sitting in my kitchen waiting to be installed for the 4th time and the tech has not shown up today to install it. On Feb. 26th, I spoke to Rick in the home warranty dept. because I was going to cancel the warranty, but he said to wait. He would send a master technician out and that if their master technician could not repair my refrigerator they would request a replacement. He also said that if I canceled the warranty before 90 days of receiving a replacement, I would have to repay the cost of the replacement, plus the discount given on the parts I paid for in August. A joke right?

Well no tech showed up today and I have been transferred from one department to another while I am typing this email to you. I am on hold and have been for the last 30 minutes. The warranty department told me that if I canceled my contract for the warranty I would have to repay them for all parts and service I was given a discount on in August when I signed up for the warranty. I told them I wasn't paying for anything because the parts never worked and they have never been able to fix the original problem. My freezer has gotten worse since August 17, 2018, due to the over freezing and not being able to control the temperature, a crack is now going down the inside of my freezer. Today, the person I spoke with in the warranty dept., Charnell, I told her about the crack and how the problem has gotten worse, she said they can not file a claim for replacement because the original problem with the parts has not been resolved. According to Charnell, there is a 90 day warranty on parts, even though they keep replacing the same parts. There seems to be a continuous cycle to keep replacing the parts and as long as they fall under the 90-day warranty, they will not put the repair under the home appliance warranty. This is crazy and seems to be a trick way of never having to replace the item but take your money monthly for the warranty.

The last person I spoke with on today, 3/6/18, 1 pm was Charnell, who said she also put in a message to the quality control dept for my complaint on the technician not showing up today. She told me she called the service dept. and left them a message to contact me and that the tech could still show up before the end of the day. She also said that since the refrigerator has not been repaired since Aug. 17, 2018, the service department should show me some kind of customer courtesy to offer a resolution for not being able to repair it. I canceled the warranty today since I will never get a chance to use it according to her for this issue. They said they would mail me all of my payments back for the warranty, who knows how long that will take. But I would have to contact the service repair department to get my money back for the parts I paid for on August 17, 2018, that never worked. My problem now is my refrigerator has gotten worse because of the original problem not being resolved and I am sitting here looking at a part they had shipped to me with no answers. Sears is awful and should just shut down.

Sooo frustrated and hating Sears.

View full review
Cons:
  • Fake warranty that dont stand up to promise
  • I hate
  • Length of time and effort to resolve
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

1 comment
Guest

Sounds like a sears repair, contact your local news media and the bbb to get results. Rochester NY

Jaina J

RE Sears and CEO incompency

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Updated by user Jun 23, 2018

Pray forgive the misspelling of 'incompetency' in the heading title ;)

Original review Jun 22, 2018
FIVE EASY PIECES
Dear Review # 128****:
Please note that the following listed is a subjective opinion, but the offerings may be of help to you and others who are undergoing the same ghastly experiences with Sears SHC Customer Care. Presently, I am NOT employed by, nor for Sears, but it is my sincerest hope that what is offered herein can help either to accelerate or obtain the assistance to get your issues resolved legally and rightfully tended to.
In addition, allow me also to thank you for taking the time to address and confront the myriad of repetitive issues and poor handling by Sears SHC regarding your Large Appliance (refrigerator) purchase. I try will be as brief and as succinct as permissible:
1). File an IMMEDIATE DISPUTE of your purchase with your bank/financial institution to have the purchase charged back. (I have posted how the process works in a few posts herein). This will allow you the flexibility and the right to have the responsibility tended to immediately and expediently.
2). DIRECTLY Contact the manufacturer of your item and obtain the proper direction and resolution of reporting a defective and faulty item. There are some “Good Will” programs and other avenues for legal and immediate resolution with some major manufacturers. Please refer to the Consumer Reports.org web page at
https://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm for additional information on what you can do and what some of those terms and agreements may mean and how they apply directly to your purchase.
3). AVOID AT ALL COSTS calling Sears Customer Care. The Sears CC platform is a telecommunications 'roundabout' for general issues to the company and the agents, (who are third party processors) AND THEY WILL NOT deviate from the 'script' that each company applies to the level and type of customer service. I strongly encourage to implement the email feature to Sears/SHC at shc@***.sears.com. I have always used the email feature and have received a reply with each submission to them.
4). ALSO, contact the Sears Customer Service Care Team via email DIRECTLY at searscares@***.com. There is a posting regarding similar issues and how they were handled at https://www.complaintsboard.com/complaints/sears-hoffman-estates-illinois-c95099.html .
(Remember to use a period between “sears” and “shc” if the email address “bounces back”or to test the validity of the extension itself; for example: sears.cares@***.shc.com).
**Be sure to politely request 'Immediate Escalation' in your communications CONSISTENTLY within EACH of your emails. This will insure that the matter and your inquiry WILL BE DIRECTED TO THE PROPER CHANNEL within Sears/SHC**Like.
5). File a formal complaint with Sears https://www.reference.com/business-finance/submit-formal-complaint-sears-6405cdffe9cdbbbc#. Please note the overview process and the expectations of how the process works: “If you encounter a problem with a product, service or repair provided by Sears, you must email or contact their customer service department to file a complaint. All complaints are first handled by customer service, then transferred to the appropriate department for review and processing purposes".
“If the customer service representative does not transfer you to the appropriate department, request a transfer to the Sears Corporate Advocate and Customer Complaint Department. You can also reach this department directly by contacting 1-88*-507-**** for service information or 1-80*-795-**** for general inquiries".
"If your complaint pertains to your local Sears, you must contact the location directly for an immediate resolution or clarification. If you are not satisfied with Sears' customer service, consider filing a formal complaint with the Better Business Bureau. You can file a direct complaint with the BBB online by visiting their website; however, Sears requests that all complaints be emailed to their customer service department before filing a complaint with the BBB”.
Please let Pissed Consumer.com and everyone here know how it went for you. Your success story will grant and demonstrate that the consumer can do something to repair and resolve the problems and issues regarding Sears.
Et Tu Brutae
View full review
Pros:
  • Email responses and immediate resolution after investigation
Cons:
  • Very dissaponted
  • Lack of service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Resolved
Jaina J

Resolved: Sears - Warranty Protections for Consumers

Updated by user Jul 16, 2018

Contacting Sears Corporate Advocacy dept.

Updated by user Jul 16, 2018

Contact Sears Corporate advocacy dept @ 800 795 **** for general inquiry and 888 507 **** for service. These two numbers are tied into Sears Hoffman Estates, Illinois. They can help.

Updated by user Jun 14, 2018

CONSUMER PROTECTION LEMON LAWS (definitive by each state of residence) This is where things can get sticky, and will take additional time and research to sift through what you can do as a consumer of SOLD BY SEARS products; however, while the research is conducted,...

Original review Jun 13, 2018
I've seen a number of posts regarding the warranty issues and the subsequent problems that many consumers are facing. Although my perspective is introspective an solely is an opinion, I hope that the information may be beneficial and offer some insights into how to get your warranty issues satisfied when dealing with Sears/SHC.
The information listed below is key and legal guidelines to give you additional insight through Consumer Reports.org: https://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm.
THE-WORD-ON-WARRANTY-PROTECTION
“The implied warranty also applies to most used goods sold by merchants, including used cars in some states. The federal Magnuson-Moss Warranty Act prohibits companies from disclaiming implied warranties during any period that its written warranty or any service contract is in effect.
“What you should do:
If you discover that something you bought is defective—even after the written warranty has expired—contact the retailer and manufacturer to ask for a repair, replacement, or refund. It doesn’t matter what the retailer’s return policy is or that the manufacturer put a notice on the box telling you not to return the item to the store”.
"DO NOT EXPECT a salesperson or Customer Service Representative “to know” about these extra rights. To get satisfaction, you might have to go up the corporate ladder or post your complaint online, say, on the company’s Facebook page ***(or here at Pissed Consumer.com)***. If that fails, try complaining to the Better Business Bureau and to your state attorney general or consumer protection office. Send a demand letter threatening to take the company to small-claims court. If it’s an expensive product, contact a consumer attorney. (You can find one at naca.net.) (2013, Consumer Reports.org, “What You Need To Know About Warranty Laws”,section 3-4
WARRANTY DEFINITIONS:
"Express warranty" is a written or spoken promise from a manufacturer or retailer. Federal law requires that written warranties that come with products costing more than $10 be labeled “full” or “limited.”
"Full warranties" are transferable, don’t limit implied warranties or require the consumer to pay any fees to obtain service (such as shipping charges), and give customers the option of a replacement or full refund after a reasonable number of failed repair attempts.
"Limited warranties" don’t have to meet all those requirements.
Implied warranty is an unwritten, automatic protection granted by state law.
"Lifetime warranty" doesn’t necessarily mean your lifetime, but can refer to how long a company carries a product or how long it’s available from the manufacturer. Check the fine print and whether your state law defines lifetime warranty.
"Consequential or incidental damages are losses caused by a defective product". One example would be the cost of food that was ruined because of a defective refrigerator. You might be able to claim these, especially in states with strong consumer protection laws.
"Tie-in sales provisions" require customers to buy products or services from a particular company to maintain warranty coverage. They’re generally prohibited. (See Sears SWY – Shop Your Way Program).
Please Keep Pissed Consumer and us know how it went for you! Like
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2 comments
Guest

I need help from Sears and I can't reach anyone with any authority. I have been with out my fridge for over a month.

Broke at 10 months.

I can't believe how many "I'm sorries!" I have received! I need to speak to SOMEONE at the Corporate Level!

Jaina J
reply icon Replying to comment of Guest-1518241

Thank you for your inquiry, and I hope this helps. Try to contact Sears Corporate Advocacy dept @ 800 795 **** for general info or 888 507 ****.Let us know how it went for you.

View more comments (1)
Tricia F Udl
map-marker Golden, Colorado

Satisfaction WAS NOT GUARANTIED

I bought new windows and a sliding glass door. It was my understanding I had a LIFETIME guarantee on all my windows and the door.

I paid cash for all of it. in '2010

This weekend , my lock busted on the slider door. Two springs came out and it will not lock.I called customer service and Finley got someone to answer after 30 min.Was told then, that it would be $100.00 just to come look at it? And plus would charge me for parts and travel, PLUS a hourly wage.

I am a single ,one income household. I am totally dissatisfied . Very disappointed in Sears .

The only reason ,I went to Sears is because I was told the product was lifetime guaranteed . Have call several people to leave a message for someone to call me and have not been called once.

View full review
Loss:
$8000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Susan L Vce
map-marker Randolph, New Jersey

Worst customer service EVER

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My Mom who is 85 had a Protection agreement on her washer/dryer unit. In August it began to make a loud noise.

She called or I called for her. Repair man came out and determined it was transmission. They ordered the part and came to repair about a week later. At that time they determined they could not remove the agitator and they would have to order the motor/transmission to replace the entire part.

That was over a month ago. Well, after much screaming the part finally came on Monday. It looked like someone threw it off a dock. Box was smashed, had *** in in.

Of course, the repair man said it was damaged and the machine could not be fixed. Now, it is over a month. Mom is 85 and TIRED. Going to the laundromat is very hard for her.

SEARS just doesn't care. No one speaks English, I can't get a straight answer.

I wouldn't buy a fly swatter from them anymore. Just awful!!!

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Reason of review:
Poor customer service
1 comment
Guest

Here is a list of local management to contact, Tom 716-570-****, Mike 518-331-****, Lisa 585-455-****, Darlyene 585-424-****, Mark 716-536-****, Bob 716-866-****, Barb 585-274-****. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Elizabeth C Mqk
map-marker Newport Beach, California

5 year old Fridge broken for 7 weeks.

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Updated by user Nov 13, 2018

After nearly 10 weeks with NO refrigerator, the contracted service company convinced Sears the refrigerator was DEAD! Sears sent out a replacement but would NOT remove the old one. I am DONE DONE DONE with Sears!

Original review Oct 12, 2018
My refrigerator/freezer has been broken for 7 weeks!! Sears is giving us the run around. I have a service warranty with them. The have replaced the compressor and freon .it still does not work. The service company doing the repairs (Service Plus in Slidell, LA) has been wonderful. They have told Sears the part needed is no longer available. Sears insists on sending parts - 4 so far that are the wrong part. The fridge can not be repaired and Sears is STILL researching if it is possible. Enough is enough!! STALLING is making my life (and my family) difficult. It also took 3 weeks before they could get a technician out the first time. Trying to speak with a supervisor is near impossible. Asked for a supervisor to call on 3 different occasion. received 1 call back 2 days later. DO NOT BUY SEARS APPLIANCES! NOW I KNOW WHY THEY ARE GOING UNDER!
View full review
Loss:
$2500
Reason of review:
Poor customer service
3 comments
Machele Imf

Keep an eye on the news about Sears this weekend. They have to make a decision by Monday whether to file Ch.

7 or Ch. 11 bankruptcy.

You may never get the fridge repaired if they file. Might want to start looking for a new one, altho at another appliance store.

Jaina_J.dc1
reply icon Replying to comment of Machele Imf

Great point. While bankruptcy is immibent for Sears, you may have to purchase another one just to keep from the run around becoming worse.

If you can, contact the repair company who assisted you and ask if they may know of a vendor who has reconditioned or older models at a reduced cost.

More than likely, they can recommend a local vendor who can help you in the meantime. Hope this helps.

Elizabeth C Mqk
reply icon Replying to comment of Machele Imf

That would be my luck. Thanks.

View more comments (2)
Jaina J

Sears Complaint: The Saga Of A Refrigerator That caused $30,000 In Damages

Please refer to the following article from ctwatchdog.com: http://ctwatchdog.com/finance/sears-complaint-the-saga-of-a-refrigerator-that-caused-30000-in-damages/2 Sears Complaint: The Saga Of A Refrigerator That Caused $30,000 In Damages Posted By: George Gombossy February 18, 2012 "She wrote me that the water leaked “under my laminate floor, curling the edges of the flooring tile (which is how we noticed it and traced it back to the fridge).” “It has destroyed my floor, warped the threshold to my dining room, seeped into the dining room carpet, soiling the carpet and pad, and leaked down into the basement destroying ceiling tiles, carpet and promoting what looks like mold growing on the wet beams,” she said. "Sears did respond quickly on Dec. 17 (a Saturday) when she called about the leak, sending out a repairman within a couple of hours. But she said the repairman broke off the water shut-off valve, requiring her to have her plumber come over that day and repair the valve. "Two days later (a Monday), Sears sent out a technician who determined that there was a malfunction with the refrigerator that at least contributed to the leak problem. "She was promised a new refrigerator, which arrived a few days later, but that was dented. "Sears then promised to deliver a third refrigerator, but warned her it would take several weeks. "In the meanwhile, Horenstein spent hours trying to find the right person at Sears who would take legal responsibility for the water and mold damage. "First came to the phone calls she made to an overseas call center, then being put on hold, supervisors not available, phone calls disconnected. "Then when she was able to reach customer service, she was told that Sears was not responsible for the delivery and installation since it was outsourced to a third party. “They also practice deception because they schedule the free delivery, the delivery people show up wearing Sears shirts, and Sears caps, with Sears paperwork, but when there is a problem, Sears says ‘they don’t work for us, you have to go through the delivery company’s insurance’, but no one is authorized to give out the name of the delivery company or their insurance company,” she wrote me. "I suggested that she file a complaint with the Better Business Bureau, where Sears pays tens of thousands of dollars to be an “accredited business.” "Accredited businesses get lighter treatment by the BBB since that is how they get their income. Despite the fact that Sears customers sent 17,690 complaints to the BBB in the last three years, Sears has an A- rating. There is no breakdown on how many complaints Sears had actually satisfied, only that those cases were closed, including Horenstein’s. "Sears public relations personnel declined to respond to my requests for a comment, but Sears did respond to the Better Business Bureau complaint. “We have completed our investigation of Ms. Horenstein’s complaint regarding damage to her home,” Adam Churchin, Regulatory Claims Specialist Sears Holdings Corporation, told the BBB. She continued by saying that Sears “has referred Ms. Horenstein’s damage claim to our third-party claims administrator, Sedgwick. She has been assigned a claim number and a caseworker…At this point, Sears can no longer assist with Ms. Horenstein’s issue, regardless of the decision made and ask that this complaint be closed.” The BBB told Horenstein that she could hire a lawyer in Hoffman Estates, Ill., Sears’ headquarters, and sue the company if she was still unhappy. Horenstein, after several frustrating phone calls to Sedgwick, turned the issue over to her home insurance company which she said is attempting to collect the $30,000 from Sedgewick. She told Sears not to bother delivering the third refrigerator, and instead demanded a full refund and that Sears pick up its refrigerator. She bought one from Lowe’s. It arrived in good shape and was installed without any problems. "Guess where she will go shopping for appliances the next time she needs one? Nonetheless, please get in touch with your local media outlets, whether television, radio, newspaper. This may be the only recourse that you have presently to get to the bottom of your issues with Sears. J.J. Freeman
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Reason of review:
Poor customer service
Resolved
ernest g Ukf

Resolved: Keep away from them... it’s not the Sears they use to be

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Updated by user Jul 25, 2018

after over a month the parts were finally order, arrived and installed

Original review Jun 25, 2018
being a Sears customer for over 50 years and refraining thousands of customers to Sears for products and service now they can’t take care of their own customers . I have been on the phone with Sears every day since 19 June trying to solve a problem that their department created with no success until maybe today . We have a home warranty contract and when we placed a service call they sent the technicians out as a collect call when the technicians arrived they could not order parts to repair my washing machine because they had the wrong work order. After placing multiple calls to Sears home warranty department and their are so called customer care solutions I still do not have a washing machine that works. today I called the warranty department again and found somebody who could actually rescheduled the call as a warranty calls she was totally baffled that they couldn’t of done this on the 19th on my first phone call . So now I have to wait until the 29th to get another technician out here and then wait for more parts to be ordered . I have also been waiting for a call back since the 19th from a supervisor at the home warranty department apparently they don’t train their supervisors to do something as simple as dialing a telephone and make sure they have happy customers and that just tells me why their stock is down below three dollars a share . It is pretty apparent that there is no customer service at Sears and everybody should be leaving Sears and purchasing products at companies that will take care of their customers. One of the main reasons I want to see years for so many years and recommended so many customers is the fact that you could pick the phone up and call and get someone in the executive office who would make sure of the problem was taken care of in a reasonable amount of time now what I’m finding is the executive office is just hiding under a cloak of phone numbers that goes directly to their so-called customer service solutions department . Newsflash they didn’t solve the problem. I was cut off several times and nobody had the common courtesy of picking up the phone and calling me back. I wonder if Sears will send somebody to my house to pick up my dirty laundry have it washed dried folded and brought back to me the same day. I don’t think I will hold my breath for that to happen I will turn blue and fall down . at this point even if the repairs are done on the 29th I want to know what Sears will do to keep me as a customer besides more empty apologies if that . this review will also be pasted onto my Facebook page sent to every military family in the country and on the 29th if I don’t have a reasonable solution to this problem I will be making a video for YouTube and for national TV . I would be willing to bet that they will be over 5 million likes on YouTube . I will make one final prediction if Sears customer service continues this way they will be out of business before the end of the year .
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Cons:
  • No customer service
  • Customers service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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