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Sears - Never recieved layaway order

3.3
Details
I placed a lg double oven in layaway in jul 28 and paid it off sep 15 it gave me delivery option sep 20 that came no oven. I called they said they moved delivery to oct 21 and that came no oven. I called again and they said it was moved to nov 11 when I ask why they said maybe they didn't have it and was trying to get it. Correct me if I'm wrong but the purpose of layaway is I give them deposit the secure my order I pay they give me my product. Instead they took my money and then tried to find what I paid for and after calling 5 numbers and retelling each of them no one ever could tell me when my oven would arrive. A few days later I get email saying they are sending me a refund check that will take 10 days to get to me. So what this means is I lose the sell price and my 35 dollar coupon and had my 1250 dollars tie up over a month and a least a half if check arrives on time. I didn't make this purchase for fun I have 5 kids and needed the oven. So much for being a vip customer. I have bought appliances from them for years when needed them and recommended them to my family. I will not make that mistake again. This is not my first problem with an order and there service and ability to provide the product they sell you, but they don't seem to have a problem taking my money and holding it for a long time before they give it back.
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Review
#1119607 Review #1119607 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Lawaway order not being delivered
Reason of review
failure to provide product
Loss
$1247
Preferred solution
Deliver product or service ordered
1.0
Details
Just got off the phone with a sears rep (really tempted to type up the name). They called at 6pm to confirm delivery date for tomorrow between the time of 7:30-9:30am. It was an automated confirmation. We actually were told by the sales rep that it can and will be...
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1 comment
Anonymous
#1401106

I ordered a dishwasher online at Sears.com with free delivery to a sears outlet store. That was on October 26 and the dishwasher was never delivered and I am still trying to get my sears credit account credited back for the charge. The calls are going overseas and nothing is being done.

Review
#1119452 Review #1119452 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

FIRST HORRIFIC BUT CERTAIN SEARS CUSTOMER SERVICE

2.4
Details
PUBLICpublished review 10/23/17 HAD FIRST HORRIBLE SEARS EXPERIENCE IN MY MANY YEARS OF BUYING SEARS PRODUCTS. SEARS PABA AND I HAVE BECOME WELL-ACQUAINTED SINCE PURCHASE. THE MODEL HAS A RECALL NOTICE ON IT BECAUSE IT FREEZES UP--IN OUR CASE THE INSIDE BACK WALLS OF BOTH THE REFRIGERATOR AND FREEZER FINALLY BROKE DUE TO CONSTANT ICING OVER. WE WERE TOLD BY PREVIOUS MAINTENANCE TECHS TO SIMPLY DEFROST WHEN IT GOT REALLY BAD BUT FINALLY IT GAVE WAY. THEY SET APPOINTMENT TO PUT IN NEW PARTS AND TOLD ME "TERMS AND CONDITIONS" WOULD NOT ALLOW REPLACEMENT UNTIL MOTOR STOPPED 3X IN A YEAR!!
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Review
#1119365 Review #1119365 is a subjective opinion of poster.
Product
Lg Electronics Lfxc24726s Refrigerator
Reason of review
Bad quality
Loss
$1200
Preferred solution
Full refund

Sears - Horrible Customer Service

Purchased a LG refrigerator on Saturday and had it delivered on Monday. When the techs hooked it up the water/Ice maker did not work. Called the CS line to schedule a repair and was asked what is wrong and I told her. After telling me that the ice maker should work without the water working(ugh frustrating) she put me on hold and never came back. This was after waiting on the line for about 15-20mins. This is definitely not the first time. And after all this run-around I have been told that sears can't do anything and sent me over to LG customer support which is just as worst. I am in the process of returning this fridge and getting my money back and never buying anything from sears again...NEVER
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Review
#1119360 Review #1119360 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution

Customer service sucks at sears

2.3
Details
At Tucson Mall, looked to buy a TV, but no TVs. Went to buy a 1/4 drive torque set. Was sent to several locations to find it. Finally, frustrated, gave up. Sales person wouldn't get off their duff to show where to find. Is this why Wall Mart and Harbor Freight are thriving??
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Review
#1119277 Review #1119277 is a subjective opinion of poster.
Service
Sears Sales Representative
Reason of review
Poor customer service

Sears in Melrose Park, Illinois - An embarrassment of a company!!!

1.0
Details
We bought a refrigerator from Melrose Park, IL Sears outlet store, and we are still waiting for delivery after one month. The delivery service they use is a total disgrace of a company. I have never witnessed such unprofessional, uncoordinated embarrassment of a company in my lifetime. Every time we schedule a delivery, either the store screws-up or the incompetent delivery people drop the ball, and we have to call Sears to reschedule the delivery for another date all over again and again. In one instance, the delivery person called and left us voicemail message stating, “we waited for you, your neighbors said they don’t know you, so we left.” I was sitting in the house waiting for them all day, and not a single phone or doorbell rang! In another instance, after calling both the delivery service and the store to confirm the delivery will take place, the package was a no-show. When I call the delivery service which an hour prior assured me I was the next customer on the route of the driver, told me that the driver said to them he did not pick up the package from the store in the first place. When I call the store, which by the way affirmed the refrigerator was indeed picked up for delivery that morning, said they couldn't do anything about it and I have rescheduled for another date of delivery. Thus far, there is no manager or anyone who is willing to take responsibility for such colossal screw-up! I am waiting for somebody to make this right and deliver our refrigerator in one piece.
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Review
#1118268 Review #1118268 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$1870
Preferred solution
Deliver product or service ordered
Featured
Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
We purchased a frig and stove on 8-8 and with free delivery it was going to be delivered on 8-24 so I said I needed it before so I paid a little extra to have them delivered on the 19th so stove is fine but the frig had a major air leak to freezer there were ice cycles...
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1 comment
h.kitchener
#1382204

I guess you haven't heard that knowledgeable consumers no longer buy much of anything from Sears, especially appliances. That said, from your description of the problem and what the genius repairman did to correct it, the problem appears to be the lack of a proper seal between the freezer door and the fridge.

He did the easiest and least effective repair in smearing silicone on the door seal. Even if it fixed the problem, it was only temporary. A couple of things might fix the problem. One, you need to determine if the door is properly aligned and can create a good seal.

You can do this by putting a stiff/new dollar bill in the door on the seal and close the door---in more than one place on the door. Try to pull it out with the door closed. If it is seal good, you will have to exert some force to get the bill out with the door closed. If it slides out easily, the door is not sealed properly.

Also, take a look at the door seals themselves. Are they damaged in any way or brittle and/or cracked? If the door appears to close properly---equally onto the fridge frame then my guess would be a bad seal which can easily be replaced by Sears. This is really not rocket science, even for Sears.

Determine the cause and then fix the problem.

Personally, I would demand Sears fix it and if they don't, dispute the charge as defective product delivered and refusal of Sears to fix the problem and then wander over to Lowe's and buy a new one from another manufacturer. Lowe's will deliver most appliances for free costing over $399---as I recall.

Review
#1118165 Review #1118165 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Damaged or defective

Sears - *** appliance

Bought a Kenmore refrigerator less than two years ago, and when it game me a problem the service man said it was made by whirlpool and they just put the Kenmore name on it. I do not like whirlpool products and would of never bought it if I knew they made it. I have a Samsung in my garage that is 12 years old and NEVER had a repair. IN less than 2 years they have repaired it to the tune of over $1100 dollars and replace the same part twice in less than a year and charged me both times for it. REFRIGERATOR is JUNK!!!
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Review
#1117275 Review #1117275 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Bad quality
Loss
$629
Preferred solution
Price reduction

Sears in Glen Burnie, Maryland - Hot water heater maintainment agreement:

1.0
Details
I call Sears concerning my hot water heater in Sept. the earliest appoint. they would give me is Oct. 4th, I had water spilling out all over my basement floor. I had to get someone to come in and vacuum the water. On Oct 4th a guy came out, he claimed he was taking pictures to send to the office and someone would me that evening. I never got the call. The only calling that has done is by me. Each person I get pretend to help me and then I am put on hold or transferred to some other department. On Oct 18th I called, Alex answered was transferred to Diane- I D #2454 . After I explained the problem I was told some one would get to me in 3 or 4 business days. I have been a Sears Customer since the early seventies. Have had nothing but praises for the company now I see I am forced to shop elsewhere. When a company give poor service the people are forced to shop other places, thus putting the employees jobs in jeopardy. So be it I have read some of the complaints & I see why so many of the stores are closing. Good service and a good name is very important. Good service, people will keep coming back.
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Review
#1117227 Review #1117227 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Feel like i was scam
  • Non honored warranty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears - Pissed consumer to add to the LONG list

I purchased a high end refrigerator from Sears. I also purchased microwave, dishwasher, and washer/dryer. The new fridge went out before 2 years but only had a one year warranty. Don't buy anything from Sears. Kenmore no longer makes appliances, they slap their tag on other companies appliances. I thought I still had warranty. Scheduled, the guy came out and said I had no warranty and quoted me $1100 dollars to repair. What??!!! Said no, searched around, and stupidly called to reschedule to go ahead and repair since replacement was about the same. Guy came out on a Saturday, could not get their center to assist with what is wrong with my fridge!! So he asks if I want a 20% coupon to buy another on Black Friday? Are you shi**ing me? He apologizes and reschedules me for Tues. Oct 17 btwn 1 and 5. I get an AUTOMATED call at 3:33 pm after I left work for this, telling me to call and RESCHEDULE! I called and complained and said I needed someone out today. Evidently the tech was sick and there is no one else. Because I said I needed someone now, the first person "transferred" me to Service Live (888-873-3841) and they said they have nothing to do with sears scheduling and only found people in my area to come out, but Sears quote is no good, could be more or less. He apologized for the *** way Sears handles their customer service. I call back to Sears AGAIN and this time was told by that rep that she can only reschedule. I asked for her supervisor. She apologized, as is their customary spiel and said all she can do is reschedule. People LEAVE WORK FOR THIS CRAP! She said the tech was out sick. You mean to tell me they couldn't have sent an "automated message" out to reschedule BEFORE the appointment time? If I could ONLY RETURN all of the appliances I purchased from Sears and get them elsewhere. So I have one tech trying to charge $1100 so I DON'T go for it or make it worth his while, another tech who isn't suppose to work on Saturdays but the system messed up and accidentally scheduled lots of guys for Saturday, who tries to give me a coupon to buy another, and the rescheduling squad from ***. And yes...the rest are still under warranty...as if that will do me any good. I will buy a fridge from ANYWHERE but SEARS AND it will NOT be a KENMORE. BUYER BEWARE!!!!!
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Review
#1116437 Review #1116437 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service