Sears
Reviews and Complaints
Not pissed at all
NINE repair appointments, 5 different people, fridge still broken
- Some of the service people explained the issuess
- Fridge not repaired
Preferred solution: Let the company propose a solution
Worst Online Order Ever
- Some products
- 60 years of good service store 1 time onlne-sorry
- Your service
Fraudulent Billing
So, was contacted by Sears and was told they canceled my bill. Was told I would receive notice of such in the mail....hasn’t arrived yet, has been about three weeks. I guess we will see.
Microwave broke less than 2 years
Worst Mattress experience
Preferred solution: Let the company propose a solution
Disappointed
Replace a lifetime warranted water hose.
Ordered a part from Sears for our stove
On line order
Preferred solution: Full refund
SEARS Sucks! NEVER EVER SHOP THERE!
Sears Home Service
I contacted Sears Home Services to repair an LG washer that I purchased at Sears within the last 2 years. The technician that arrived was more interested in trying to sell me a warranty than repair the machine.
He diagnosed the leak as a cracked plastic tub (surprisingly not covered by the supposed 10 year warranty). The replacement part was ordered and I was told would be delivered in 6 days, but to check it upon arrival to be sure it wasn't damaged during shipping. Instead of 6 days it was 17 days until delivery and I had to call to reschedule the service call 3 times. Twice I was told Sears Parts Department would contact me within 48 hours to confirm shipment - they never called.
When the part finally arrived, Sears didn't show for the confirmed service appointment time, claiming that they never received confirmation that the part was received. I'm having it installed by someone reliable, instead of Sears.
They can't go out of business fast enough for me . .
- Sears home services customer service
Preferred solution: Let the company propose a solution
Terrible Customer Service.
, Sears called Friday, said Washer would not be delivered on Dec 4th, They no longer deliver. We picked up ourselves, installed ourselves.110 miles round trip.
Acquired pickup truck to do so. Sales order No. 500214****. Customer No.
1004****. Martin Carroll, 102 Lorraine Place, Palestine, Texas. 903-391-****. Called your Customer Service today, talked to Elswith, very nice lady.
Sears Stores are closing all over.
Just to let you know. No need to call Sears, they could care less.
Honda problem costing your company
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Verified ReviewerResolved: The End Game has arrived! It was my pleasure to help :)
Completely satisfied!
I have communicated with a number of agencies and legislative authorities to address and sift through the problems and find help for each poster. This far, the work and tenacity paid off beautifully. All it took was resolve, commitment and working with Sears to get you where you are now. Sears SHC has been an invaluable help, as well as to pissed consumer.com to get the issues published and addressed.
I now gift you each with an exit stage left, and I am now leaving this work unto you. It was a pleasure meeting and assisting.
WinyanWasteHopa
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Hello, I hate to hear about the issues you encountered with your refrigerator. I can definitely understand how frustrating it can be to have a service technician come diagnose the issue just to say you will have to set up services in order for them to work on the refrigerator.
I would love to assist you with this issue.
If you have a moment, please click the link pasted below for further assistance. ^TH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_dc978058e7a21d624349****7716ee40&agent=458****
Try emailing local news. Here it’s NBC “ consumer bob” like you, techs can’t seem to fix non cooling kenmore.
Anyway, got a call back from local news station to send any documentation, calls, responses and they will try to intercede on my behalf. Awesome