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Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
We purchased a frig and stove on 8-8 and with free delivery it was going to be delivered on 8-24 so I said I needed it before so I paid a little extra to have them delivered on the 19th so stove is fine but the frig had a major air leak to freezer there were ice cycles...
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1 comment
h.kitchener
#1382204

I guess you haven't heard that knowledgeable consumers no longer buy much of anything from Sears, especially appliances. That said, from your description of the problem and what the genius repairman did to correct it, the problem appears to be the lack of a proper seal between the freezer door and the fridge.

He did the easiest and least effective repair in smearing silicone on the door seal. Even if it fixed the problem, it was only temporary. A couple of things might fix the problem. One, you need to determine if the door is properly aligned and can create a good seal.

You can do this by putting a stiff/new dollar bill in the door on the seal and close the door---in more than one place on the door. Try to pull it out with the door closed. If it is seal good, you will have to exert some force to get the bill out with the door closed. If it slides out easily, the door is not sealed properly.

Also, take a look at the door seals themselves. Are they damaged in any way or brittle and/or cracked? If the door appears to close properly---equally onto the fridge frame then my guess would be a bad seal which can easily be replaced by Sears. This is really not rocket science, even for Sears.

Determine the cause and then fix the problem.

Personally, I would demand Sears fix it and if they don't, dispute the charge as defective product delivered and refusal of Sears to fix the problem and then wander over to Lowe's and buy a new one from another manufacturer. Lowe's will deliver most appliances for free costing over $399---as I recall.

Review
#1118165 Review #1118165 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Damaged or defective

Sears - *** appliance

Bought a Kenmore refrigerator less than two years ago, and when it game me a problem the service man said it was made by whirlpool and they just put the Kenmore name on it. I do not like whirlpool products and would of never bought it if I knew they made it. I have a Samsung in my garage that is 12 years old and NEVER had a repair. IN less than 2 years they have repaired it to the tune of over $1100 dollars and replace the same part twice in less than a year and charged me both times for it. REFRIGERATOR is JUNK!!!
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Review
#1117275 Review #1117275 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Bad quality
Loss
$629
Preferred solution
Price reduction

Sears in Glen Burnie, Maryland - Hot water heater maintainment agreement:

1.0
Details
I call Sears concerning my hot water heater in Sept. the earliest appoint. they would give me is Oct. 4th, I had water spilling out all over my basement floor. I had to get someone to come in and vacuum the water. On Oct 4th a guy came out, he claimed he was taking pictures to send to the office and someone would me that evening. I never got the call. The only calling that has done is by me. Each person I get pretend to help me and then I am put on hold or transferred to some other department. On Oct 18th I called, Alex answered was transferred to Diane- I D #2454 . After I explained the problem I was told some one would get to me in 3 or 4 business days. I have been a Sears Customer since the early seventies. Have had nothing but praises for the company now I see I am forced to shop elsewhere. When a company give poor service the people are forced to shop other places, thus putting the employees jobs in jeopardy. So be it I have read some of the complaints & I see why so many of the stores are closing. Good service and a good name is very important. Good service, people will keep coming back.
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Review
#1117227 Review #1117227 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Feel like i was scam
  • Non honored warranty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears - Pissed consumer to add to the LONG list

I purchased a high end refrigerator from Sears. I also purchased microwave, dishwasher, and washer/dryer. The new fridge went out before 2 years but only had a one year warranty. Don't buy anything from Sears. Kenmore no longer makes appliances, they slap their tag on other companies appliances. I thought I still had warranty. Scheduled, the guy came out and said I had no warranty and quoted me $1100 dollars to repair. What??!!! Said no, searched around, and stupidly called to reschedule to go ahead and repair since replacement was about the same. Guy came out on a Saturday, could not get their center to assist with what is wrong with my fridge!! So he asks if I want a 20% coupon to buy another on Black Friday? Are you shi**ing me? He apologizes and reschedules me for Tues. Oct 17 btwn 1 and 5. I get an AUTOMATED call at 3:33 pm after I left work for this, telling me to call and RESCHEDULE! I called and complained and said I needed someone out today. Evidently the tech was sick and there is no one else. Because I said I needed someone now, the first person "transferred" me to Service Live (888-873-3841) and they said they have nothing to do with sears scheduling and only found people in my area to come out, but Sears quote is no good, could be more or less. He apologized for the *** way Sears handles their customer service. I call back to Sears AGAIN and this time was told by that rep that she can only reschedule. I asked for her supervisor. She apologized, as is their customary spiel and said all she can do is reschedule. People LEAVE WORK FOR THIS CRAP! She said the tech was out sick. You mean to tell me they couldn't have sent an "automated message" out to reschedule BEFORE the appointment time? If I could ONLY RETURN all of the appliances I purchased from Sears and get them elsewhere. So I have one tech trying to charge $1100 so I DON'T go for it or make it worth his while, another tech who isn't suppose to work on Saturdays but the system messed up and accidentally scheduled lots of guys for Saturday, who tries to give me a coupon to buy another, and the rescheduling squad from ***. And yes...the rest are still under warranty...as if that will do me any good. I will buy a fridge from ANYWHERE but SEARS AND it will NOT be a KENMORE. BUYER BEWARE!!!!!
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Review
#1116437 Review #1116437 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Warranty is a joke

I bought a five year warranty because these new appliances are so computerized. They have came at least twice for yearly maintenance. I have condensation on the back of fridge the Sears repairman stated if it got worse I should call. In the meantime my ice maker quit working. A third party repairman has supposedly fixed it. It has been 24 hours I have 3 cups of ice. Thank heavens we have a portable ice maker because we need to use it. I cannot get the third party to close out on service call and Sears will not open a new case so I can have the condensation problem checked out. I cannot see me renewing the Sears warranty, and I want to buy a new freezer this winter I am definitely keeping away from Sears for that purchase. There are plenty of companies that make appliances.
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Review
#1116319 Review #1116319 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
Bad quality

Sears in Houston, Texas - Return an item

1.9
Details
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
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Review
#1116035 Review #1116035 is a subjective opinion of poster.
Cons
  • Lack of professionalism of staff
  • Payment options and customer service
Reason of review
Return, Exchange or Cancellation Policy

Sears terrible customer service

Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was wrong. He end up changing out the wrong part two guys came out three days later. The air-conditioner needed a compressor. He "Said "he would be out the next day with a new compressor I overheard them talking about the part they had it in stock the new compressor . They lied to us five different times on when they would be out to install the new compressor . A week later 10-16-2017 and still waiting . Very sad I will never buy anything from Sears again .
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Review
#1115875 Review #1115875 is a subjective opinion of poster.
Service
Sears Air Conditioner Repair
Reason of review
Order processing issue
RIP OFF, OPERATING WITH NO INTERGRITY. Sears, is the worst company ever, operating with no integrity. I purchased a dishwasher, and microwave from Sears, and paid for the installation, when the guy came out, he made so many excuses, about the installation, that I...
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1 comment
Anonymous
#1380330

You will have to go that far Sears is terrible. Rochester NY

Review
#1115869 Review #1115869 is a subjective opinion of poster.
Service
Sears Dishwasher Installation
Pros
  • Store is ok
Cons
  • Installation service
Reason of review
Poor customer service
Loss
$309
Preferred solution
Full refund

Sears - Trying to get washer fixed

My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he would be back the next Wednesday. I took another day off work to wait for him and he never showed. I called Sears and they said the part was on back order. It is now Monday, Oct 16, 2017 and someone is coming out sometime between 8am and 5pm, So now I am taking another day off work to wait for someone who may or may not show up to fix washer. This Wednesday it will be six weeks that I had been waiting for service and the third time I had to take off work. Will I have service today? Who knows.
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Review
#1115716 Review #1115716 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Order processing issue

Sears - Not honoring advertised price

1.0
Details
October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it showed up as $ 43.99 He told her that it was a mistake and the $ 12.99 price was incorrect. My wife insisted on getting the advertised price but of course that was denied. Even if it was a mistake in the system, the displayed price of the item in the store should have been honored. That is generally the accepted practice in customer-oriented retail outlets---evidently not practiced by Sears. Syed ssobhan@aol.com
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Review
#1115575 Review #1115575 is a subjective opinion of poster.
Product
Sandals
Cons
  • Not honoring sticker price
Reason of review
Pricing issue
Loss
$13
Preferred solution
Apology