Anonymous
map-marker Plymouth, Minnesota

Not pissed at all

My attempt PissedConsumer.com was to contact someone and alert them that the Mall of America store was mostly unmanned. I could have walk out with anything I could carry from the tools area without being confronted. The same seemed to be true from all three levels of the store. I did find a clerk on the third level that could take my money for the tool. When I told her about the situation she said that many employees had not come to work today. It seems to me that if you don't have enough staff to man the store then your probably should not have opened in the first place. I'll bet you lost some money today. Just sayin'.
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Laura F Sec

NINE repair appointments, 5 different people, fridge still broken

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My LG fridge stopped working last September. I had a Sears repair person come out and diagnose the problem, and then return several weeks later to replace compressor and condensor... (since parts were backordered it took more than a few weeks). Fridge worked for almost 5 months before dying again. A different repair person came out and found that there was no charge in the compressor, so charged it. I had two other people (both different) come out and try to figure out why the fridge had died & lost charge to make sure it wouldn't happen again, but since it was working... there was nothing to do. Sure enough, almost 5 months after the charge, the fridge died again. 1 appointment to diagnose and decide it could be the control board... so of course, had to order part and set ANOTHER appointment Control board replaced... fridge still dead. Person arrived today JUST TO SAY THAT I NEEDED AN APPOINTMENT TO FIX THE FRIDGE - well DUH!!! He didn't do anything - he looked at the fridge and said "when would you like to schedule your appointment?". Ummm - NOW? While you are HERE? So once again, had to set ANOTHER date (that would be Sears visit #10, 5 different repair people, so no continuity even though I have repeatedly ASKED for continuity - SAME repair person would be a good idea)... and I have no more vacation time at my job. So what the heck am I to do - no working fridge, no vacation time, and a garden full of produce that needs refrigeration and freezing NOW! I called customer service, they apologized and said they would have dispatch call me and send the guy back today. LIES! They did this several weeks ago, too. Customer service lies about having someone call me back, dispatch doesn't send people who know the history of the product. Tired of the runaround - just want a working fridge and paid $2500 for a pretty room temperature box in my kitchen instead.
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Loss:
$610
Pros:
  • Some of the service people explained the issuess
Cons:
  • Fridge not repaired
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Devonne Aft

Hello, I hate to hear about the issues you encountered with your refrigerator. I can definitely understand how frustrating it can be to have a service technician come diagnose the issue just to say you will have to set up services in order for them to work on the refrigerator.

I would love to assist you with this issue.

If you have a moment, please click the link pasted below for further assistance. ^TH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_dc978058e7a21d624349****7716ee40&agent=458****

Debbie d Ayd

Try emailing local news. Here it’s NBC “ consumer bob” like you, techs can’t seem to fix non cooling kenmore.

Anyway, got a call back from local news station to send any documentation, calls, responses and they will try to intercede on my behalf. Awesome

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Gerry H Dkn
map-marker Albany, Georgia

Worst Online Order Ever

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I placed Two orders with Sears #87538**** order #87564****, 8-9. I was not told, but found out after they took my money, that my order came from Markplace-and from 10 locations. One non standard item- Sears put me in touch with Seller who told if I opened it, it was not returnable. 3 Other items they have never sent a return label. One Dress-Beautiful-but form fitting for a perfect figure I don't have. One dress from some 3rd world Company? Would fit a 98 lb 6 ft woman, and it is X Large.It would not go over my head, nor of a friends 2 sizes smaller. Two Pairs of Pajamas-paid for-never arrived- One Watch took 30 days and came from China- but was great for the price. One pair of curtains-was only the topper and not specified on the one shown to be JUST a topper- One Grocery Cart- great. I have written Sears 35 emails, sending all information. I have messaged them and was told they could not handle the problem, and would turn it over to proper people. No message back. I finally found a telephone number online after weeks of looking and called. A very nice Foreign Lady that I did not understand, nor who understood me-but she promised all would be taken care of- Just words- Nothing. And a email yesterday, informing me it was over 30 days-and no returns.
View full review
Loss:
$200
Pros:
  • Some products
  • 60 years of good service store 1 time onlne-sorry
Cons:
  • Your service
Reason of review:
Poor Customer Service,30 day delivery, Bad Quality, Defective, Problem with delivery
Todd W Ayr
map-marker Springfield, Missouri

Fraudulent Billing

Updated by user Nov 17, 2018

So, was contacted by Sears and was told they canceled my bill. Was told I would receive notice of such in the mail....hasn’t arrived yet, has been about three weeks. I guess we will see.

Original review Oct 18, 2018
I had an appointment for an appliance tech to come and evaluate a Kenmore Range. On the morning of the appointment the tech called me and asked me what model and serial number were on the range. He asked if I could msg him a picture of this information which I did. He called back and informed me more than likely what the problem was and what repair parts would be and roughly what it would cost for labor. He said I would be better off with buying a new range. I agreed and cancelled his appointment. Three months later I get a bill from Sears for $92 for Range Service. I called Sears to complain. They called me back a day later and the lady I spoke to wanted my side of what happened. She asked me “So the tech never looked at the oven.” I told her no he was not even in the driveway let alone in the house. She agreed to reverse the charges but then began to lecture me that he did provide a “Service” because he troubleshot the range. I told her I was never informed nor did I agree to charges for a three minute phone call. She said in the future you need to....I cut her off and said again that the tech never looked at the range, nor did he inform me I would be getting charged for the phone call with him. So pissed about this whole situation...I’ll wait and see if they cancel my bill.
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Reason of review:
Problems with payment
1 comment
Guest

No wonder the company is having so many problems!

Alein T
map-marker Baltimore, Maryland

Microwave broke less than 2 years

TI brought an over the range microwave. I called every number I could think of for sears to get my microwave serviced or exchange. No one wanted to help. They just wanted more money. Customer care quoted $247.00 to diagnosis and repair . Talked to another they quoted 99 just to diagnosis only The microwave is less than 2 years old. I expected more than that from sears, thought they would stand behind their products. Wrong I received the worst service ever from customer services. I have brought numerous appliance from sears I will not purchase anymore appliances from sears. That's probably why they are going out of business because consumers are tired of being ripped off.ype your message here
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Reason of review:
Bad quality
1 comment
Guest

Sears home warranty is the biggest crock I've ever seen. Been waiting since 8/8/20l8 without refrigerator because of their incompetence. I would advise everybody to not buy Sears home warranties.

vj t

Worst Mattress experience

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We did place an online order for a sealy king mattress mattress and regular box spring on July 1st, 2018 and was delivered to us on Jul 11. I couldn't be home during the delivery and a friend received the items. The same day we found out that the foundation is too tall for our bed and will need a exchange for a low profile foundation. The very next day we called and requested for an exchange but we were asked to wait at least 30 days to process and exchange and all these days we couldn't use the mattress and sleep on the floor. We were never told only comfort exchanges need 30 days and ifs usability it can be replaced in 3 days Finally September 4 they processed the exchange. They never let me know that there is a charge of 102 $ for the exchange, they requested for my credit card information that was used for the transaction to process the exchange but never mentioned about any charges. Was shocked to see the charge on my credit card next day and called the service center again to know that they have charged again for delivery and restocking We are so disappointed with it because we bought the item 2 months ago, in spite of multiple requests( Have called them at least 20 times couldn't get it exchanged ( its never used and cant be used until now) and again charged $102 without our consent and haven't received the item yet. called the mattress escalation line and they were very rude and again say that cannot do anything about the charge or the inconvenience caused and its their policy. Worst customer service ever and will never buy anything from sears anymore.
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Loss:
$102
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Tallahassee, Florida

Disappointed

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I kept getting things disconnected on this call and could not hear them. I spent two hours this morning and an hour and a half last night trying to get stew speak to someone in the United States instead of the Philippines. I cannot understand them and I could not get anyone in the United States even the store.
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Reason of review:
Poor customer service
Pam k Wwd
map-marker Evergreen Park, Illinois

Replace a lifetime warranted water hose.

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I bought a lifetime warranted hose at a Sears in North Vernon Indiana, 3 weeks later the end popped off so I took it back she said that sears would send me a new one. when she put all the information in she would not give me any proof that she did that... after about 6 weeks I went back to the store to find out where the hose was they had gone out of business. Isnt that funny ??!! Where is my hose !! I had to agree to their terms to submit complaint!
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Reason of review:
Warranty issue
Janice B Iig
map-marker Philadelphia, Pennsylvania

Ordered a part from Sears for our stove

We received the part (Range Bake Element) and then called for Sears to install it. The service man came (Sears "farms out" its service people). He charged $150 for a diagnostics charge plus the actual installation charge and tax. We were not told when we ordered the part that there would be a diagnostics charge for the service person to install the part. Don't know why we would be charge a diagnostics charge when we knew what was wrong with the oven and had spoken to Sears parts department to get the correct part. We had the part here!!!! Will follow up on this by calling Ed Lampert (chairman of the Board) and filing a complaint.
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Reason of review:
Pricing issue
Roze D
map-marker Simi Valley, California

On line order

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I should have read the reviews before I had placed my order. By far the Worst Customer Service I have had. My order never arrived to destination, called the next day to find out status, After speaking to 7 different people at all different levels, they ALL gave me the exact speech. And still no resolution. I had no choice but to ask for my money back, which will take several days to do. Best part of their reasoning was: my item got lost during shipping. So they have to return and purchase again. No on my Credit card, i said..!! *ARE YOU KIDDING ME??? So I placed a dispute with my CC company. I asked the last female who was the online supervisor, where they were located, confirmed the Philippines.. I will never order from Sears again! Very unhappy!
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Reason of review:
from Poor customer service, problem with delivery, ordering process issue to trying to reach a resolution.

Preferred solution: Full refund

Anonymous

SEARS Sucks! NEVER EVER SHOP THERE!

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So tired of dealing with these service idiots who read from scripts and have no interest or authority to do anything. Long story short, my 23 month old Kenmore Elite refrigerator died, bad compressor. It took over 3 weeks to get on the service schedule. I waited over 4 hours for the technician then went on line to check inn the arrival status. I live in Michigan. They had my service address as Santa Cruz, California. WTH??? Never had a problem getting my bills to the correct address. I called the useless service number where they offered their canned response, "Sorry you're experiencing these problems, let's get this rescheduled." I lost my mind! I've been without a refrigerator for over 3 weeks. The best they could do is a new service apt 2 weeks later. For my inconvenience they sent me a voucher for a $89.00 diagnostic fee. Service arrives today and neglected to apply the $89.00 fee but rather charges me $125.00. I didn't notice this until they left. When I discovered the error I again called the service dept and was told, "Sorry you're experiencing this, but there is nothing we can do. We dont know where this voucher came from nit we csnt make any changes." THEY ARE THE ONES WHO SENT ME THE DARN VOUCHER! So I asked if they over charged me by 500.00 that they couldn't make any adjustments. I was told not to exaggerate or make up problems!!! Seriously! I was trying to clarify that they say they can't make any adjustments but what if they over charged me by $500.00. Again , no adjustments can be made. WHAT ABSOLUTE IDIOTS!!! NO accountability and no one to resolve issues. I hate you Sears and will never spend another penny with you!
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Reason of review:
Poor customer service
Jospeh B
map-marker Camp Hill, Pennsylvania

Sears Home Service

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I contacted Sears Home Services to repair an LG washer that I purchased at Sears within the last 2 years. The technician that arrived was more interested in trying to sell me a warranty than repair the machine.

He diagnosed the leak as a cracked plastic tub (surprisingly not covered by the supposed 10 year warranty). The replacement part was ordered and I was told would be delivered in 6 days, but to check it upon arrival to be sure it wasn't damaged during shipping. Instead of 6 days it was 17 days until delivery and I had to call to reschedule the service call 3 times. Twice I was told Sears Parts Department would contact me within 48 hours to confirm shipment - they never called.

When the part finally arrived, Sears didn't show for the confirmed service appointment time, claiming that they never received confirmation that the part was received. I'm having it installed by someone reliable, instead of Sears.

They can't go out of business fast enough for me . .

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Loss:
$369
Cons:
  • Sears home services customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

Here is a list of local management to contact, Tom 716-570-****, Mike 518-331-****, Lisa 585-455-****, Darlyene 585-424-****, Mark 716-536-****, Bob 716-866-****, Barb 585-274-****. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Machele Imf

If you buy appliances in the basic, no-frills model all you do when something breaks and you cannot fix it is to buy another. You are ahead in the long run both in time and money. Buying anything from Sears is a bad idea to begin with nowadays anyway.

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Anonymous
map-marker Palestine, Texas

Terrible Customer Service.

, Sears called Friday, said Washer would not be delivered on Dec 4th, They no longer deliver. We picked up ourselves, installed ourselves.110 miles round trip.

Acquired pickup truck to do so. Sales order No. 500214****. Customer No.

1004****. Martin Carroll, 102 Lorraine Place, Palestine, Texas. 903-391-****. Called your Customer Service today, talked to Elswith, very nice lady.

Sears Stores are closing all over.

Just to let you know. No need to call Sears, they could care less.

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Reason of review:
Problem with delivery
1 comment
Guest

Why would you buy a appliance from a retailer that is going out of business? Your warranty will be useless

Anonymous
map-marker Springfield, Missouri

Honda problem costing your company

Honda is costing your company a lot of money: There are many 2012 CRV owners who are going through batteries at a very fast rate. Honda is aware that the CRV electrical system is causing battery drain. But customers just go to the stores to get replacement batteries because the batteries are still under warranty. I wish Sears would put some pressure on Honda to address this issue. Everyone involved is negatively affected by their inaction. Thank you.
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Resolved
Jaina_J.dc1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: The End Game has arrived! It was my pleasure to help :)

Sears - The End Game has arrived! It was my pleasure to help :)
Updated by user May 16, 2018

Completely satisfied!

Original review May 16, 2018
Thanks to all involved for helping to cut through the specifics and details. It is my hope that the feedback and contributions made wil get your desired outcome.
I have communicated with a number of agencies and legislative authorities to address and sift through the problems and find help for each poster. This far, the work and tenacity paid off beautifully. All it took was resolve, commitment and working with Sears to get you where you are now. Sears SHC has been an invaluable help, as well as to pissed consumer.com to get the issues published and addressed.
I now gift you each with an exit stage left, and I am now leaving this work unto you. It was a pleasure meeting and assisting.
WinyanWasteHopa
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