Sears
Reviews and Complaints
Frustration with service and warranty.
- Service has been the worst ive ever encountered
Preferred solution: Full refund
CONSUMER ACTION.ORG Hotline Complaint Form
Sears Complaint: The Saga Of A Refrigerator That Caused $30,000 In Damages (ctwatchdog.com). "Gas-lighting" is a term which was coined in psychological and social work in direct reference to being blindsided and conditioned to have a person believe something is true...
Please also note that this opinion is subjective. I offer the following based upon my own personal experiences with Sears, and that I completely and totally understand and relate to each and every issue posted here at Pissed Consumer. In kind, I too am communicating that understanding, angst and sheer disregard for the lack of attention, lack of accountability and the flippant disregard that Sears still chooses to enact and engage fully in business practices which Sears and its reps has full and complete knowledge of.
After seeing the repetition of issues and problems that so very many of us are currently engaged in, and the subsequent actions that each of us have employed legally, ethically and persistently, it may be that we all need to step up our game and reach beyond the expectation and subsequent behavioral effaces which have become traditional and contusive. What I mean by this statement is that within the conditions present and controlled variables that Sears and its representatives know and perceive as the truth, that the only recourse and potentially embarrassment and exposure continually upon Sears itself. That is apparent and reflected well within each posting printed herein at Pissed Consumer. Therefore, one avenue (which has proven well in performance and in attentive conduct) is to have media sources take the situation up on our behalves.
The following website, https://complaints.consumer-action.org/ has a complaint form, which they express and encourage that very same attention in the media realm to actually do something about our issues, problems and consistency that is deplorable and reprehensible for us and for themselves. In doing so, this is the sheer demonstration of exposure that we all need at this point and time.
YOUR ISSUES ARE OF MAJOR IMPORTANCE TO EXPRESS THAT OPTION PUBLICLY, BOTH THROUGH SOCIAL MEDIA AND OTHER MEDIA RESOURCES TO GET TO THE BOTTOM OF YOUR ISSUES AND TO HAVE FAIR, LEGAL AND RIGHTFUL PERFORMANCE CONDUCTED WITHIN THOSE VERY SAME PERIMETERS.
Here is the header from the complaint form listed on their website: Consumer Action.org Complaint Form (also available en Espanol):
"Send your consumer questions and complaints to our referral and advice hotline. To give you the best possible assistance, we need your full name, city and state of residence, and daytime phone number. (See our privacy policy.)"
"If your complaint is of major consumer importance, we like to have the option of referring your name to the media (TV, radio, magazine and newspaper reporters). If you object to being contacted by the media, let us know and we will honor your request. (See our privacy policy below.)"
"This form has been updated: Dec. 5, 2017."
Embarrassment is one of the sincerest forms of flattery and is extremely viable. It may be the only avenue to finally obtain the proper, legal and direct consequence to the audacity and heinous conduct of a company whose values and commitment to its customers and vendors once were the industry regulatory standard within the CODE OF CONDUCT for all business and legal practices.
Thank you, ever so much in investing your time in a subjective opinion that I sincerely hope will benefit each of you honorably, courageously and satisfactorily.
J.J. Freeman
(Et Tu Brutae)
Waiting for service snce oct 9,2018
I had a technician come on oct 9th of this year- havenot heard a thing since- called today 10-29-18 to be told the parts and service were cancelled on both my washing machine repair and my furnac e repair scheduled for 11-1-18 WHAT IS GOING ON?????? I HAVE A 4 YEAR OLD OIVING IN MY HOUSE WITH SEVERE ASTHMA AND USING BREATHING TREATMENTS had I known 14 years ago that sears would be so unreliable iwould have never bought a single appliance with the sears name on it so now whodo I call since the protection plan is useless?
my washing machine is out of order since 10-9and the furnace is out and a terch is supposed to come on 11-1-18 -who do I call - I was just told my parts and sevice were cancelled - I don't know why - I was told to call 800 467**** and was told the system was down!!!!!! what other excuse can they come up with???
Preferred solution: Let the company propose a solution
Waste of time
Keep changing delivery dates
On Sept. 14th of 2018 I purchased a dishwasher from Sears. It was supposed to be delivered Oct. 3rd. At 10AM on Octer 2nd i received a phone call stating that there would be a delay in delivery and the new date would be the 10th.
This is unacceptable. I had to take a day off work for the original delivery date and now I have to take another. This is going to cost me over $1000 in lost wages.
When I called to complain they just kept transferring me and basically said tuff crap get over it.
I'll never but from Sears or it's affiliates ever again.
Worst Customer Service EVER!!!
Preferred solution: Let the company propose a solution
Horrible customer experience
The worst service ever!
I have been dealing with Sears since September 7th trying to get a washer/dryer combo unit picked up and a washer dryer set delivered. I have been on the phone on and off for over 12 hours and talked to about 25 people and still no resolution.
But they have charged my credit card twice! I have never been more frustrated at a company than I am at Sears.
When(hopefully soon) this episode is over, I will NEVER set foot inside a Sears store or order online again. I will be closing my Sears card also.
Two Days Later no Return Phone Call
Bad customer service!!!
I had a legit issue with a compactor. Everyone involved was willing to work with me except for T.S. in solutions, or what ever department she is in.
Who cares about the customer
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Verified ReviewerSears supervisor.
SEARS MAINT. APPOINTMENT/PERSONNEL
WHAT A CROCK!
Spent a lot of time deciding which window AC unit to purchase to replace our ailing Kenmore unit that was nearly 9 years old, and had functioned well. The kicker was that the unit needed to cool to 60 degrees, which the old unit did. Ordered from Sears.com, picked up at a local store.
Unit NEVER functioned as promised, never once got the room below 65 degrees, regardless of temperature outside. This is a newer home, insulated, and the unit is only used in a single bedroom at night. We also sized up in BTU's based on the online recommendations.
After a month, contacted Sears customer service, which is a nightmare in itself, after nearly an hour, they scheduled an appointment for a technician to come out...9 days later, which, I find out later down the road, put me right at the 45 day return window.
Technician stated that the unit was functioning as it should as far as blowing air, etc., and that the "problem with these things is they've went to the digital temp controls". Told him that was odd, as the old one was digital, and it always functioned beautifully. End game...sorry kid, nothing I can do to help you.
Now I'm trying to return the unit...store says it can't take it back because I purchased from Sears.com and "we're two different entities". Called customer service again...after wasting nearly another hour, was told they'd be emailing me a shipping label.
Next day, I get an email telling me they won't take it back because the 45 day return period is up.
I'm on the phone now trying to get to someone in US-based customer service, to no avail. I'm pretty sure the girl has put me on hold and won't be back. From the low rate of resolution I'm seeing, I guess I'm stuck with this piece of crap. On to the BBB, for what it's worth. No wonder Sears has been in the crapper financially for years.
After nearly 20 minutes on hold, gal comes back on, gives me the same BS, says she is transferring me to Kenmore warranty services...sends me to water filter warranty services, and I am almost immediately disconnected....long story short find a number for Kenmore....get sent back to the same place, waste another 25 minutes...no resolution.
Preferred solution: Full refund
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I relate and completely understand where you are coming from. The phone systems are third party and are not accelerated to escalation.
Contact your home states AG. the FTC and email NACA, (National Association of Consumer Advocates) to help you get through. I posted several dialogues and email offerings to politely and rightfully demand information regarding your purchase.
It is entitled Sears - The Oatmeal Hit the Fan and is at the very bottom of thus post. Please let us know how it went for you.