Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears - Marketplace Vendor Scam

Relying on the Sears name and Marketplace vendor guarantee, we ordered some car audio equipment from a Sears Marketplace vendor, Ergode. My grandson selected the product, but failed to notice that a totally different product was listed on the order form. When the incorrect equipment arrived, he went back to see if he had somehow made a mistake in ordering, the original item was no longer listed on the site and we are now being told he is responsible for all postal charges to return the item plus a 15% re-stocking fee. We tried to call Ergode, but none of our calls would go through. We contacted Sears and they were able to get in touch with Ergode. We received two very confusing emails from Ergode and both contradicted their Return & Refund Policies. We researched Ergode and found that well over 100 people had had problems with Ergode, and most labeled the company operations as a scam. We again contacted Sears and were assured that we would receive a proper return label to insure that the product could be returned and accurately credited. Instead we received a "no-reply" email from Sears and were told we needed to work out the return with the Marketplace merchant. I hope I'm wrong, but I think we're about to lose a $194 investment. Regardless of the outcome, I will never again shop at Sears, nor will I ever order anything from them or anyone associated with them.
View full review
Review
#1115388 Review #1115388 is a subjective opinion of poster.
Service
Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$195
Preferred solution
Full refund

Price switching at Sears

2.7
Details
SEARS advertised A VISE on their sales floor in Spotsylvania floor (my local Richmond store didn't have the sale price) at 59 but rang up as 109, their computer showed all my information but they said I was not a club memer. I know I have points, now Im wondering to what. . I asked how to becone a member and they told me I'd have to come back another time and buy something to be offered to become a member and then I was asked if I wanted to pay the full 109 price. I've spent tens of thousands at Sears over the years but this is the last straw. At least at Amazon you know your paying the same honest price as everyone else.
View full review
Review
#1115290 Review #1115290 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears is a rip off and their manager at the washington,mo store is a ***

I bought a Kenmore washer brand new supposedly and their so called service man delivered 3 days later the washer leaked all over my floor and they sent this *** back out and he was abusive and rude to me and blamed us for the problem. after he left and supposedly made the corrective measure on it I put a load of clothing in to wash. it ran all day long and never spin dried my wash to put in dryer. they were soaking wet and so was my floor. water was all under my other appliances. I told this manager mike in person same day and he was rediclouus saying his service man told us it was our fault and he couldn't come out there an d he couldn't reach his service man, I called the corp as well and they refused to do anything until next Tuesday. my clothes were soaking wet standing in water in my laundry floor and ruing my floor and they refused to do anything about for another week. inexcuseable. I will pursue this loss in court. they aren't worth my time wasted in the store talking to them. they should be put out of business.
View full review
Review
#1115095 Review #1115095 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Damaged or defective
Loss
$900
Preferred solution
MY DELIVERY CHARGE REFUNDED AND THE DAYS WORK I LOST AND COST OF FLOOR RUINED BY WATER.
1.0
Details

Update by user Mar 26, 2018

It is now March 2018. We have since canceled the warranty policy with Sears and have been through numerous phone calls with them being on hold for over 30 minutes. We bought a new refrigerator from Lowe’s as the other one was never repaired after numerous service...

View full review
Review
#1114671 Review #1114671 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sears - My hot water heater keeps going out.rrpair man has been here

2.2
Details
My hot water heater is going out has been since day one the repair man wantd to nlame us saying such things as needs dusting around it i keep my house very clean dust sround it twice a week .i dont have that much dust in my house.he next said its not getting enough ventilation he a service man went up there said my ventilation is good. Home depot said when heaters start to do this its the thermometer or thermocup. Sears use to live up to their word but it seems now you all can't be trusted.please do something about this matter.i donwant to call better business bureau
View full review
Review
#1114237 Review #1114237 is a subjective opinion of poster.
Service
Sears Home Services Water Heater Repair
Reason of review
Poor customer service

Sears is Horrible

2.0
Details
Fridge broke...September 20th, Technician came, diagnosed, ordered parts, and set a date to return with another person (the repair is a 2 man job), for about a week away. The day before the scheduled repair, one part had still not arrived, and Sears called me to re-schedule. I asked when the part was coming and no one could tell me, and they rescheduled despite how ridiculous that is. Finally got the missing part, contacted Sears, and scheduled my repair for October 11th. Yes, you read that right...almost a month has gone by without a refrigerator. Lo and behold though, Sears isn't done screwing me over. The technician calls me in the middle of the time window and tells me he is NOT coming because the repair department only scheduled 1 person for the job. I call the service department and the earliest they can get someone out is October 17th...That is 27 days waiting for service! What I have learned from this, and what I hope Sears learns from this: 1. There is apparently zero communication between departments. The parts department, service department, and technician routing department seem to be just totally winging it. 2. It is next to impossible to get someone on the phone that speaks English. Out of my 40+ calls to Sears, I have only ever spoken to 1 person that speaks English as their primary language. I'm fairly sure that this is where the communication breakdown is happening. 3. Sears Customer service is horrible...I have been hung up on 6 times, left on hold for 40+ minutes (until I finally gave up), and been given the run around from department to department more times than I care to remember. 4. Sears may save a few bucks by outsourcing their call center to a third world country, but all that does is *** off their customers. When this is finally over, rest assured that I will never buy another Sears product in my life. No wonder Sears is struggling financially...
View full review
Review
#1113667 Review #1113667 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
4.3
Details
What’s up with Sears? Called for nearest drop-off location to get my CRAFTSMAN leaf blower repaired and was told to go to the Colonial Heights store at South Park Mall. Drove over there and was told that service plan was expired and they would no longer repair the...
View full review
2 comments
bfthptl
#1378238

Never got a call back form the Store Manager.

Got this response back from SEARS which in addition to numerous grammatical errors seems to dispute that the item in question is a product carried by SEARS. Funny, it has CRAFTSMAN on the engine housing!

Not sure if they are calling me a liar or if they just don't care

Hi Norman,

Thank you for contacting Sears.

I'm sorry to know this but we certainly do not want our customers to experience this.

Upon reviewing your account I regret to inform you that we do not see the Unit listed in the Merchandise List as the purchase was made from the Store. If the unit was listed under Merchandise list we would have set a Service from our to fix the issue.

We being from the back end team we do not deal with Store related issues so request you to reach out Store in this case and I am sure one of our agents will be able to assist you further on this. Regards, Michelle.O Sears Holdings Corporation.

View more comments
Review
#1113258 Review #1113258 is a subjective opinion of poster.
Service
Sears Leaf Blower Repair
Pros
  • Sears leaves customer in a bind to build character
  • Clever store manager has someone screen her calls
  • Hr associate who screens calls for the store manager is nice
Cons
  • Sears service and repair referred me to store
  • Sears service and repair referred me again to store
  • Associate told me to take item to third party for repair
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
I can see why Sears is going out of business. Purchased a new lawn tractor. Was delivered today. The tire was flat. We were told to go back to Sears, they told us to contact the deliverer. Went back to the store, got the run around. I called 3 times left a message to...
View full review
2 comments
Anonymous
#1398777

Take my word for it - the leaves will wait patiently all winter and still be there in the spring ... no hurry ...

Yeah a flat tire should have been a quick fix.

That's why I gave up on big stores and patronize our local seller who always has polite, helpful, courteous, knowledgeable help on hand.

No screwing around or buck passing.

Small business isn't just for holidays , they are there ; working hard - all year.

View more comments
Review
#1113095 Review #1113095 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Horrible experience with Sears! A nightmare!!

They made me buy a wrong mattress. I was in desperate need for a proper sleep. My back was in pain and my neck, too. I told this to the lady and she misled me in my choice. As this was the first time I purchased a mattress, I believed her advice and suggestion. She showed me an Extra Firm which was displayed in the showroom. I laid down on it and fell in love. To my surprise it was not hard at all, had something pushing me up and holding my body but yet had a softness that was giving me such a wonderful feeling of comfort. So I fell in love with the mattress! I ordered that one! Slept on my sofa bed for a week waiting desperately for my mattress. Finally it arrived yesterday. It was placed on my bed and to my shocking surprise, it was hard like my hardwood floor!!!! I got so upset. Thought something was wrong so I left home, took a train and went back to the store one hour after I received my mattress. I told them my concern, I told them my mattress is not even close to the mattress on your display. They told me I have to wait, give it some time, 30 days before I can tell if its good or not!!! This is crazy, why would I wait 30 days to tell them something that I already know. Extra firm mattress with such hard top is another torture for my body. I know that for sure!! I do not have the time to play Sears games, because I am suffering with my back and my sleepless nights!!!! No one cared what I was saying. No one in Sears! The manager that I got to speak to was an icy cold young man. This is the policy, he said. You cannot return it before trying it!!! First, they made me buy a wrong product, because they showed me a mattress that was on display for one year. So, I have to sleep one year in my new "hardwood" mattress with the hope that it is gonna be comfortable like the one in Sears showroom?!!??!! I am in shock!! I am in extreme shock! Second, they force me to sleep on it for a month!!! And then, when I told them this is not what I wanted and I want another mattress, they told me that I can only return it after 30 days with 15% charges because I slept on it for a month!!! This is a tragedy, really. I cant believe I am living it!!! The manager was so cool, without even listening nor even caring what I was trying to explain. This was their error! This was their mistake!! I would never in my life buy such a firm bed if it was displayed in a showroom. I feel cheated and robbed. I simply have no idea how to solve this!! Instead of me finally looking forward to go to bed, it turned to be a nightmare even thinking of my bed!! Just remembered another Sears advice how to fix my problem! They asked me if we have kids, because if we let them jump on our mattress it would help! Does it make any sense to you!! I paid all that money to buy a new mattress and then to destroy it in order to make it more comfortable for my needs??!!! I am speechless!! Shocked!!! I dont know about you but I am done with Sears!! I learnt so many things in such a little time!! My god, bought a mattress to comfort my body, and what have I done, caused such a stress to myself!! I wonder, who's gonna compensate me all the damage and stress!! Horrible!!!
View full review
Review
#1112943 Review #1112943 is a subjective opinion of poster.
Product
Mattress
Reason of review
Bad quality

Sears

5.0
Details
only good things happened with Sears. love the service and all the products they carry 10 stars are in order, will never shop anywhere else other than K-Mart. with theses two store i don't need to go anywhere else. between the two there is nothing i can't find to buy. never once since 1963 have i had to return any item for any reason. if more peole went to both stores, they would see that what i am saying is true. the best thing is the selection of things and the things they have is not available at other stores. i have checked all other stores and have never bought any item from them. i will always be a loyal shopper at Sears & K-mart
View full review
1 comment
Anonymous
#1377584

You will need to find a new place to shop soon,they are closing them all down. Rochester NY

Review
#1112932 Review #1112932 is a subjective opinion of poster.
Reason of review
Bad quality