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Sears review in Abilene, Texas: Delivery/ Installation

1.6
Details
I ordered a dishwasher and microwave approximately one month ago. Today they finally delivered both and after they arrive they told me they could not install the dishwasher because of the plumbing. I asked them to go ahead and leave the dishwasher so I could have installed by a plumber and the delivery company refused to leave it saying he would have to return it to the warehouse even though I have already paid for the appliance. This makes absolutely no sense as I have paid for the appliance it is mine and there was no reason for him not to leave it. I called customer service and ask them to cancel my order and now it’s going to take another 10 days before I will get a refund for both appliances. I will never Buy appliances from Sears again
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Review
#1122334 Review #1122334 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Worst place ever sears in Jordan landing in ut

1.6
Details
We bought a pair of pants for 64 dollars that said they were 50 percent off we didn’t notice til we got home and noticed they were not what they have said so my wife takes the pants back and they switched the sign saying 50% off and she said wtf are you switching the sign and the employee said *** you {{Redacted}} and the lady at customers service said I didn’t hear nothing then proceeds to tell my husband he can’t read and to *** off worst place ever I will never go back I’m still taking measures to make sure this never happens to no one again
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Review
#1122098 Review #1122098 is a subjective opinion of poster.
Product
Pants
Reason of review
Pricing issue
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Bought a Refrigerator and Stove and was persuaded by the saleswoman to try the Why not lease it that they only charge 5% if you pay it off in 4 months, an an additional 5% if for the remaining 2 mo if you go the full 6 months and you're done. I said cool that's less...
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Review
#1121891 Review #1121891 is a subjective opinion of poster.
Service
Sears Sales Representative
Cons
  • Felt i was violated and scammed with no recourse
Reason of review
Product malfunction and discovery of being duped by Leasing Co. upon referral from Sears Employee
Loss
$600
Preferred solution
Let the company propose a solution

SEARS

1.8
Details
Returned NordicTrak from Sears because the description Sears gave was untrue. Contacted NordicTrack direct & wanted to do an exchange. Sear Cus Rep beg me to use Sears with a promised $140.00 discount 70 on return and 70 on delivery. That was a lie. Now I have the new merchandise and had to contact my bank after 30 days of not being refunded for the return merchandise. I want to return the new NordicTrack because I do not trust SEARS. I would rather pay $200 more and buy from NordicTrack. I finally got BBB involved, they were wonderful. The return site on Sears.com has a telephone number 1-800-732-7477 that either ask if someone in your house is over 50 or tells you that you have dialed a # outside of your calling area. Anyway short story long - DO NO PURCHASE FROM SEARS - they have gone to the pitts. Prior I was able to use Chat now that indicates 24/7 busy?
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Review
#1121844 Review #1121844 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1399
Preferred solution
Let the company propose a solution

Sears review: Carrier warranty seems worthless to me

I purchased two Infinity HVAC systems by Carrier almost five years ago. A compressor went bad and I was informed that I no longer had the advertised full ten-year warranty on all parts because I had not filled out a post card with a lot of personal information such as salary, race, age, and others. I maintain that I did it online, but they said no. I asked the installers if I had paid for a full ten-year warranty on parts and they said yes. I do like this system and selected it because I thought it was the best one for me and I liked the warranty. I, however, will never buy or recommend a Carrier system again, not because I don't like the equipment, which I do, but because I feel the company is dishonest, unlike the very professional installers whom I consider friends. My recommendation is to not trust anything Carrier says or advertises. It is very dishonest when manufacturers promise warranties and then use some legal jargon or fine print to get out of what the customer paid for.
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Review
#1121599 Review #1121599 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$23000
Preferred solution
Let the company propose a solution

Sears review: Talking to someone who speaks BAD English

2.6
Details
I bought a wash Machine from Sears, it did not wash my clothes at all, I ran a load 3 times with no clean results. I called their 800 number which I had reached someone who spoke very Bad English. I was given the run around, not once but 3 times. They kept trying to refer me to Teck support, I kept telling them why would I want Teck support, because I just bought the washer, I wanted to return it. The last badly speaking in English finally convinced me to replace it with a different washer, so we set up the date for them to come get the washer I bought, and when they would deliver the new one. So the date they gave me was a Saturday, no show, when the delivery team called me that following Wednesday, I explained the situation to him, he told me to call them again since he had no papers to pick up the previous washer I had bought. So I called them they told me that they would pick it up. Anyway when the delivery team got here, we called them back, it took both the delivery guy and myself to finally have them pick up the other washer. Now this is not the end of my story either, the new washer they brought had the same problem, but it sounded different, after trying all the different settings, checking my water supply, checking the book. 6 hours later I had set it again on a different setting. 5 min into the setting I heard a shearing of gears, and then I smell something burning. I decided to chat this time, I still have not heard back from Sears...
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Review
#1121470 Review #1121470 is a subjective opinion of poster.
Product
Washing Machine
Pros
  • Delivery guys
Cons
  • Still have not contacted me
Reason of review
Damaged or defective
Loss
$419
Preferred solution
Full refund
1.9
Details
Sears rips off customers. Do Not Do Business with them. Sears; to anyone who reads this, I want to warn you about doing business with the failing company Sears. I ordered two articles from Sears on 6/30 2017, totaling $160.00. As soon as they arrived, both missing...
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Review
#1120898 Review #1120898 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • N o t h i n g
Cons
  • Run around when trying to get timely service
  • Absolute worst and most upsetting experience
  • Dont stand behind repair
Reason of review
Damaged or defective
Loss
$160
Preferred solution
Full refund
Tags
  • Sears Misleading

Sears review: Defective water heaters, terrible warranty resolution.

1.7
Details
Purchase two Kenmore 'Power Miser 6' 50 gal electric hot water heaters (2 heaters, 1 yr. apart) and installed them properly. One failed in 4 yrs. After an $89.00 service charge to confirm tank failure and leakage they did ship a replacement to the home. The second one failed, again after 4 yr. period. Another $89.00 service charge, but this time----got an "on back order" excuse, but would be available in MORE than a month. Plus they refuse to deliver it this time, requiring a 40 mile round trip to pick it up myself AND they require the old defective heater be returned on pickup of the new one. They don't offer the Power Miser 6 heaters any longer, and I can certainly see why at the rate of failure on them. Warranty requirements and required service charges are just an added income for them. My VERY LAST appliance with any connection to Sears for sure!
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Review
#1120745 Review #1120745 is a subjective opinion of poster.
Product
Kenmore Water Heater
Reason of review
Bad quality
1.0
Details
Upon trying to exchange my husband’s DieHard work boots well within the 90-day warranty period, the manager refused. The sole came apart after only a few weeks of wear. The “manager” told me they were clearly improperly used “because the sole coming undone would not...
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4 comments
Anonymous
#1555615

I am so disappointed I will never buy boots again they always have excuses for boots suck something about soles changed they no it too. Made in China on inside tell me they want our $ buy want save on what it cost to make...I feel bad reading your complaint happened not once thought maybe just happened bought second pair and lasted only 3 weeks !!! Say no to Eazy Die Boots by Sears China Corp.

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Review
#1120137 Review #1120137 is a subjective opinion of poster.
Product
Diehard Batteries Boots
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
NOTHING BUT PROBLEMS MAKE SURE YOU HAVE A POOPER SCOOPER TO PICK UP BEHIND THESE *** AND FIX THEIR MESSES! My condo has a yearly inspection which I am going to fail because of these ***. Kay on chat decided to put my moms last name on the billing portion WRONG. This...
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1 comment
Anonymous
#1383357

I spoke to Jessica on the phone and sears parts direct and she was lovely and made me feel better. You need to find more gems like her! Thanks!

Review
#1119955 Review #1119955 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Bad quality