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Sears in Memphis, Tennessee - Bad customer service

1.0
Details
in early july 2017 I bought 3 sets of stern and foster box springs and mattress. one had grease on it and handle (strap) messed up. so the they bring another out only to be same way only worse. so 3rd time comes and the delivery guy says it is exact same one at this point I lost any confidence in sears. keep in mind every time the delivery guy leaves I spend one hour or more on phone with customer care who doesn't speak English. not counting numerouse calls to store which is sears at wolfchase. so 4th time came same thing. I go to store and manager Richard refuse to come up and try to resolve this. so 5th time come same thing, then 6th time comes same thing. I go back to store which is actually now my third time and Terrence tells me there working on it.i tell him I can not keep taking off work to wait on sears that I would except the damage box springs and mattrass but refund some of my money. so he calls later to say give it one time then some money would be refunded if it is messed up. well it was. and no response from no one. I spent another hour and 15minutes on phone and left message for Terrence and no response. is it true sears has bought seconds. this is why sears is closing stores because of bad customer service.
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Review
#1105190 Review #1105190 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1720
Preferred solution
Price reduction

$1300 Motherload Washer from Sears is Garabage

1.0
Details
Less than 12 months wont honor warrenty, charges me $180 to not fix anything. Wont balance, turns itself off, clothes are still dry after Deep Fill and Double Rinse. Told to contact Maytag. Told to add buckets of water to wash, told to never fill more than 1/4 of a 7.25 cu ft. Washer. Told my 12 month warrenty covers nothing unlessl I buy another extended warrenty for $280. Told after 30 days Sears does allow returns and will no longer have anything to do with my piece of garabage they sold me. I reported them to the State of AZ Attorney Generals Office.
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Review
#1105150 Review #1105150 is a subjective opinion of poster.
Product
Maytag Washing Machine
Reason of review
Warranty issue

Sears - ELDERLY SCAM

2.6
Details
SALESMAN IN MY HOME, SOLD AN HVAC SYSTEM, I AM IN MY 80's. I TRUSTED THE SEARS NAME & BRAND, IT USE TO MEAN SOME THING. I REALIZED THE PRICE WAS HIGHER THAN IT SHOULD BE, BUT I TRUSTED THE NAME. I WAS TOLD MY PAYMENTS WOULD BE ABOUT 100 TO 110 DOLLARS. IN ALL MY YEARS OF NOT BEING SCAMMED, I TOOK HIM AT HIS WORD. SHOULD HAVE BECOME SUSPICIOUS WHEN HE COULD NOT GIVE ME A COPY, BECAUSE HE WAS USING A LAP TOP. FIRST PAYMENT WAS $130.00, SECOND PAYMENT WAS $187.00, ONLY GOD KNOWS WHAT THE REST WILL BE. WHEN I COMPLAINED, I WAS TOLD TO GO TO THE BANK, PAY SEARS OFF AND DEAL WITH THE BANK, THEY DO NOT CARE ABOUT CUSTOMERS, ONCE YOU HAVE THE PRODUCT. THEY ARE NO LONGER THE SEARS THAT WE ONCE KNEW. THEY ARE THE MIDDLE MAN, SCAMMING OFF WHAT WAS ONCE A GOOD NAME.
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Review
#1104918 Review #1104918 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • That the salesman did not give me a copy of contract
  • And when i received it almost two months
  • Feels like an elderly scam
Reason of review
Problems with payment
Tags
  • CAN T DO BUSINESS WITH THEM

Sears and SpectrumSales - A total ripoff

Sears advertises CARHARTT coats on their website. However, they are actually sold by SPECTRUM SALES. Spectrum had CARHARTT drop ship the wrong size to me and now want me to pay a 15% restocking fee due to their error. Total Ripoff. I am going to deal with CARHARTT direct. No wonder Sears is closing stores and is failing. Good riddance to bad rubbish. It's about time for SEARS to die. I am not out $ 110.29 which Sears is richer by. And I suspect that SPECTRUM SALES is a front for SEARS. Talk about the nerve And to be forced to enter 100 words to get this posted is another rip-off.
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Review
#1104672 Review #1104672 is a subjective opinion of poster.
Product
Carhartt Jacket
Reason of review
Not as described/ advertised

Sears running a scam

1.0
Details
Purchased a glider and was sent four folding chairs. After much inter fighting thru emails and phone, I was finally sent the shipping label for returning the folding chairs. Returned the chairs and it's be two months now trying to get my $169.00 back. Called and been on line with emails more times than I can count. Looks like I'm not getting funds back, but will pester them to eternity just for the principle of it. My advice...Don't buy from sears on line, Just let them fade away like they should. Not the company they were when they were listed as sears and roebuck........
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Review
#1104279 Review #1104279 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Poor customer service
Loss
$169
Preferred solution
Full refund
Tags
  • Lack Of Refunds For Return

Sears in Cincinnati, Ohio - Complaint - No Delivery as Promised

1.0
Details
Our 20-year-old lawnmower suddenly died on us in mid-August. Even though there were several Tractors’ Supply Stores selling other brands of lawnmowers in the area we chose to go to Sears (Eastgate Mall) Store # 01810, Cincinnati, Ohio 45245 to purchase a mower because of the company’s reputation for quality and dependability. This store is 68 miles from where we live in West Union, Ohio. We used our Sears charge card to purchase a riding lawnmower on 8/16/17. We decided to buy a Craftsman Lawnmower (Item no: 71-27390, 20 HP 46” cut) mower with a 3-year extended warranty policy. Total charge was $1952.74 with a delivery date of 9/18/17 (Salescheck# 018101092087). We had hoped to have access to the mower as soon as possible to cut our lawn. The stores do not have their own delivery capacity anymore so a month later was the earliest date possible to receive the order from their warehouse facility in Columbus, Ohio. While we waited the month for delivery our lawn grew to knee-height. At such lawn heights it’s been very hard to keep the snakes and vermin from encroaching upon our house. During the month we received multiple email reminders and phone text notices of the Monday, September 18, 2017 delivery date to our home between the hours of 2:30 and 4:30 pm. Out of desperation, we had planned to start cutting our lawn as soon as the mower was delivered. On September 18 (delivery date), I made the first call to check on our order around 4:00 pm. We contacted the customer service number (CSN) (out of the Philippines) to inquire about delivery status and was told that there were 2 deliveries for the West Union, Ohio area and that we would be the second delivery at 5:00 pm. • Called again at 5:30 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at 6:00 pm. • Called 3rd time at 6:30 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at 7:00 pm. • Called again at 7:15 pm – CSN said that the delivery team was still running behind at the first delivery site and would deliver our product at 7:45 pm. • Called 5th time at 8:00 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at 8:15 pm. • Called 6th time at 8:25 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at 8:45 pm. • Called 7th time at 9:00 pm – I was quite annoyed at this point asking CSN if the delivery staff would be able to assemble lawnmower in the dark. CSN said their delivery trucks are equipped with lights to allow for product assembly and they would deliver our product at 9:30 pm. • Called 8th time at 9:35 pm – CSN changed their report that the delivery team was running behind in deliveries and that they delivering to the 9th customer and we were delivery number 13 – our delivery was projected to arrive around 9:50 pm. • Called 9th time at 9:55 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at 11:00 pm. • Called 10th time at 11:10 pm – CSN said that the delivery team was running behind at the first delivery site and would deliver our product at midnight or 12:00 am. • Called 11th time at 11:50 pm – CSN said that the delivery team was still running behind at the first delivery site and that we should call the Sears store of purchase the next day to reschedule the delivery because the CSN offices close at 12:00 am midnight. We drove to the Sears store to confront store staff/management about the non-delivery. Since there was no delivery as promised we have hired someone to cut part of the yard until the mower arrives. To make matters worse, we had to also make our first payment on the credit card account this day while STILL not having access to the mower. We are also especially concerned whether this company can honor its warranty agreement if it cannot facilitate an accurate product delivery! The store manager tried to be helpful and contact CSN for status update and left them a message. Staff left us with two possible options: 1. Store would provide “custom delivery service” to bring store floor model unit to our home, or 2. Contact CSN to arrange delivery of another re-ordered lawnmower to our home 3. To Date: Sears cannot provide us an explanation or real information as to what happened to the original ordered lawnmower on the 18th. Currently, we are rescheduled to receive our item on Tuesday, September 26, 2017. Given the error, confusion, and rescheduling error, Sears should provide us a complimentary lawn bagger – (see below- Description Item # 07124903000P Model # 24903 - $341.99 price.). Final comments. My mother retired in 1998 serving 30 years as a division manager at Sears (Salem Mall store in Dayton, Ohio). We grew up using Sears’s products and clothing - this company was known for standing behind their delivery and products. We are very disappointed in the Sears Company!!! My mother is deceased five years now … she would have “roll-over” in her grave hearing how Sears handled this delivery on September 18th, 2017. Sears, shame on you!
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Review
#1104205 Review #1104205 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$1980
Preferred solution
Let the company propose a solution

SEARS CUSTOMER SERVICE

BAYVIEW NEIGHBORS. PLEASE PURCHASE YOUR APPLIANCES ANYWHERE EXCEPT AT SEARS. THRY HAVE THE WORST CUSTOMER SERVICE THAN ANY PLACE I'VE EVER KNOWN. AND THE REPAIR TECHS ARE EVEN WORST. OVEN OUT SINCE EARLY AUGUST.
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Review
#1104149 Review #1104149 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Warranty on fridge was not covered by sears

1.9
Details
Freezer quit working on 7/5/2027. Still not working on 9/21/2017. 6 service calls and no ice yet. Sears had unit made by LG and depends on LG to honor warranty,who dispatch repair person who has no idea how to diagnose problem. No help from store manager. No wonder Sears is soon to be history. Buyer Beware with any Sears products.
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Review
#1104007 Review #1104007 is a subjective opinion of poster.
Service
Refrigerator Repair
Reason of review
Poor customer service
1.0
Details
Sears - Empty parts box
Sears - Empty parts box
I ordered parts for my lawnmower to fix the craftsman lower handle to the deck. I expedited the delivery and paid extra which I paid a total of 50 bucks for the parts plus shipping. So when I get home last night and open the package I see nothing but paper in the box...
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Review
#1103866 Review #1103866 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Problem with delivery

Sears - No Show Repair Man

2.8
Details
Treadmill repair scheduled Sept 20, 2017....between 8-12pm. At 11:45am I called the repair number....of course, their customer service is outsourced to a other country....was told the repairman was behind schedule. He would be at my house between 3-6pm. I called again at 545pm and was told the repairman stopped by at 345pm and no one was home. Had workman painting doors all day in my open garage....I was in my kitchen! No one stopped by! I took the day off! So i asked to.speak to a supervisor.....who tells me so sorry next available appointment is Sept 27th.....what??? You dont show, dont call and now I have to wait another week? No thanks Sears! I will never ever buy from Sears ever again....what a bunch of losers!
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Review
#1103498 Review #1103498 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service