Sears
Reviews and Complaints
Zero customer Service
The small savings was not worth the problems. Paid in full last month in the store.
Still sending bills & new credit cards to another state. Found this out because the Fraud Department called again.
They stated we owe late fees & interest on zero balance. Sears has...
1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer.
2. Washer did not work. Called & spend 2 hours on the phone trying to get a service repairman. He can looked at washer & said it was a lemon.
3. Told to physically go to Sears & ask for a new one. That took another 2 hours.
4. New washer arrived. The installer was extremely nice & told me that their was nothing wrong with the washer, but the first installer installed it wrong.
5. NEVER RECEIVED A BILL NOR CREDIT CARD. Received a call from the bank & Sears. They sent the bill to our address but in another state.
6. On the phone for several hours & days with the fraud department trying to get this straighten out.
7. Today I received the bill along with finance charges & late fees. I WAS TOLD THAT I MUST PAY THEM. But, it was not my fault you send my bill to another state. I was told that I either give them another credit card or go to Sears to pay today & they will take off the finance & late payment fees.
8. Went to Sears to pay the bill & was not that I did not have an account. THEY REFUSED MY PAYMENT.
9. We were at Sears for 1 1/2 hours trying to get them to take out payment. Finally someone gave the cashier permission to take our payment.
This cluster *** was not worth the free delivery & $60 credit. If and when I do receive a credit card & will be closing this account. NEVER AGAIN!
- 414
- Customer service
- Delivery service
Preferred solution: A sincere apology for all the time WE SPENT ON TRYING TO RESOLVE THIS ISSUE.
Sears online marketplace is a bad place to buy
- Poor response from sears
Preferred solution: Full refund
Horrible warranty
Layaway refund Scam
I have been trying to get a layaway refund status and no one can tell me anything. My layaway was cancelled because I had been in the hospital. I callee the number in my email asking what's going to happen with my refund. I was told that I could go to the store and get, because I originally put items on layaway in store. I drove 45 minutes to the store, where I was then told I had to wait for it to be mailed. I ask who I could speak with because I was given false information. Someone was called on the phone. This gentleman said he would have my payment expedited that day. I made sure that he had correct address, because everytime I asked for it to be changed, it never was. I was told it was done and to call today for status id not received.
Well I did just that. After speaking with 4 separate people, not one of them could tell me anything. Each one said that they had no access to fund out status. I asked for someone to transfer me to the correct person. The only thing they said was that they can email a request for info, but I wouldn't have an answer for 24 to 48 hours. I asked then for a supervisor and I was told there wasn't any.
To explain my situation, I was in an accident that took my husband's life. I qas released early Monday morning and dealt with the situation than. On Wednesday I got a call that my mother had a heart attack and was critical. This morning I was informed she most likely had only a few days to live. I knew that I would have this check today and that I could fly out to see her one last time.
But alas, nothing and nobody seems to know what to do so that I may get MY money. Except one gal, who said that my card could be refunded. Then she said, but it won't help, cause that takes 3 business days. Very Sympathetic, right??
I need someone that can authorize me to get my money. It is $1200!!
Also, it seems that no one ever changed my address yet again.
Is there anyone that can help me?
Washer & Dryer
Ripped-off
Preferred solution: Full refund
Purchase at sears.
It's been delivered,,,,,Where????
Bad customer service
HORRIBLE CUSTOMER SERVICE!!!!!
We purchased some parts along with the service to repair our lawn tractor in April, 2018. We had to cancel the service and were told that we would receive a refund for the labor since it was not performed.
After numerous phone calls to a customer service number probably in the Phillipines, nothing was resolved. After speaking to 10 different people, all of which gave their names and badge numbers told me the same story that a request would be put in for the refund and we would be contacted by Sears within 48 hours. None of this happened, we have not received a penny of our money.
We have been loyal customers of Sears for probably 25 years now and we will NEVER step foot in any of their stores period. !!!
Do yourself a favor and don't use Sears because if you have an issue, it will not be resolved!!!
- Complete waste of time horrible customer service
Preferred solution: Full refund
Ripped off by shoefab
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Verified Reviewer | Mesquite, TexasSears ain’t ***
Worst service plan PERIOD
Worst ever!
- Every aspect
Preferred solution: Stop stealing *** products and take some pride in your name like you used to!
Bad parts automotive department
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We are having the same issue, layaway was cancelled, address eas not updated and we keep getting told we have to wait and make sure the check that MAY have been sent wasnt cashed. Its been 2 months and we are getting the same run around