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2.2
Details
My 53 week old Kenmore Refrigerator blew the Compressor. The warranty was only good for 52 weeks. NO GRACE period. Part is covered but not labor now. Part has been on order for two weeks and SEARS can't find one, maybe two more weeks before it gets repaired. Had to...
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1 comment
Anonymous
#1369525

The worst part is the tech probably diagnosed it wrong. It probably doesn't need a compressor.

Then they are going to cut your system apart and install it only to find that it doesn't fix the problem.

Good luck with this. Rochester NY

Review
#1100892 Review #1100892 is a subjective opinion of poster.
Product
Sears Home Services Refrigerator Warranty
Cons
  • No support - does not stand behind what they sell
  • Refusal to fix the problem and lack of caring
  • Worst customer service policies
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Sears - Stood up twice

1.2
Details
Had a washer / dryer delivery set up twice and they never showed up or called. I drove 65 miles twice for them and both times they were a no show. I'm cancelling and buying from Lowe's. Will be glad when Sears dies!
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1 comment
Anonymous
#1373651

I'm on my SIXTH reschedule delivery for my mattress. Got robo call to let me know the time window or delivery the next day.

Every time I sat and waited with NO delivery. There was no notification of reschedules each time I took off work to meet them.

The MOST UNPROFESSIONAL service I have EVER experienced! To top it off, there is a 15% restocking fee for something they apparently don't even HAVE in stock!!!

Review
#1099324 Review #1099324 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Order processing issue

Sears - The worse experience

1.0
Details
Ordered washing machine 8-31 for instore pickup (was told it would be tuesday 9-4) it didnt come, on thursday 9-7 my app showed it was delivered so i call the 1800# and they say yes it was delivered. Luckly I called the actual store to find out it was not there it was set to be delivered on friday @230. The employee said he would call ASAp. Friday @4 I hadnt heard anything so I called back this timw I was told it the truck "broke down" but the washing machine would be deliveres by 1pm today (9-9) I called AGAIN @ 4pm to be told the truck is MIA and they couldnt give me any time. So I call customer service and spoke with the rudest, nastiest rep named Patrick. I could not believe his tone and attitude. He was so dissrepectful and I will be calling corporate. He told me it will be there in 24-48 hours (only business days) I asked 28-48 hours from when? No answer So next I called yet AGAIN and this rep says yeah its showing delievered I dont know why its not there. She tried calling the store (town mall, westminster md) but no one answers. This is the WORST purchase I've ever had and I should have just went to another store and I would have my washing machine already. I need answers, I cant cancel my order and its not coming so what do I do?
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Review
#1098675 Review #1098675 is a subjective opinion of poster.
Service
Sears Pick Up Service
Reason of review
Order processing issue

Sears in Concord, North Carolina - Washer

1.0
Details
September 8, 2017 I am on my third repair for the washer I purchased from Sears, the Repair Dept. out source their repair orders which none seems to be able to repair anything. Customers purchase appliance because they need them for everyday functioning but these people when you call could care less. When you call and talk to The Repair Dept. or Service Protection Plan staff its like talking to robots. The repair workers by the name of (Scott) that that came to my house from Modern Repairman was rude. Comment he made was he didn't know if the damage was from abuse he never seen a washer damage like that before. I have been washing for 40 plus years and this animal had the nerve to say that, what about helping the customer and listening. I tried to talk to Repair Dept. but they only pass me around to different people. The Protection Agreement Dept. was even worse and the nerve they have calling customers to get them to get extra protection plan which they do not care after that. I purchase almost $5,000.00 in appliance from Sears and this is thanks I get NEVER Again.
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Review
#1098126 Review #1098126 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Bad quality
Resolved

Update by user Sep 07, 2017

I was able to get a solution that worked for me at http://www.onsiteappliance.com/pa/appliance-repair-philadelphia/

Original review posted by user Sep 07, 2017

It is sad that reputed companies are not able to fulfill the promises they make to their customers. Sears is a trusted brand and most people take the...
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Review
#1097840 Review #1097840 is a subjective opinion of poster.
Product
Warranty

Sears - Kenmore Hot Water Heater Service

1.0
Details
I purchased a Sears Kenmore Gas Water Heater and had it installed 3/17/2015. Heater stopped working September 1st, 2016. Waited 12 days for warrantied part to arrive and be installed. Heater stopped working again on August 30th, 2017. Am in the midst of again waiting 12-14 days for a warrantied part to arrive. In the meantime my family (especially my aggravated wife) are all pretty miserable. Sears, you guys suck - last time I will ever do business with you. Of course I was told that if I had purchased the Extended Warranty Package, they would have already taken care of the issue. Which pretty much proves, this is a business decision by Sears.
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Review
#1096930 Review #1096930 is a subjective opinion of poster.
Product
Kenmore Water Heater
Cons
  • Very poor customer service from management and retail support
  • Being passed back and forth on the phone
  • No accountability
Reason of review
Warranty issue
Loss
$700
Preferred solution
Deliver product or service ordered
1.3
Details
I purchased a Sears Home Service warranty for my refrigerator. The unit quit working so I call for a technician. One is scheduled and I *** work and go home. When the technician arrives, he does not have the tools to work on the unit and spends two hours going to the...
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1 comment
Anonymous
#1366869

Pathetic is a nice word for them call and get a refund on your warranty. Also contact the bbb and the news media. Rochester NY

Review
#1096929 Review #1096929 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Sears - Appointment never showed

I made an appt. On a saturday for tues 8 to 12 refrigerator part broke for the third time. I called appliance service and they overbooked and did and cant show up. I lost a day of work and they want me to take another day off of work and that is 4 dayz from now. 10 days in the summer with rotted food i am handicapped and cant unload my refrigerator. I have callex every dept including headquarters. I called the repair company westport appliance no help they said sears does this all the time. I have been a customer for over 45 years and will never ever purchase or walk into a sears store again
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Review
#1096758 Review #1096758 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Will never buy from Sears again

1.0
Details
OMG, this is what just happened to me. I bought a new mattress for our base. They told me and my husband about how they have this new leasing program. Our mattress was $600. They said that we would pay $144.00 for five months. The sixth month they took money out of my account. I called Sears and got the run around and they gave me the leasing number. I called them and they said yes I paid all five payments and even the sixth but I had to pay $1200 all together in five months for a $600 mattress. Since I did not do that then I will now have to pay the mattress for 18 months at $144 so by the time I am done or would be done I would have paid $2500 for a $600 mattress. I am so pissed off. I tried to cancel but they hung up on me. Please let me know if anyone can help me. I will never ever shop at SEars.
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Review
#1096756 Review #1096756 is a subjective opinion of poster.
Service
Sears Mattress Leasing
Cons
  • Sales associate did not explain lease terms
  • Dishonesty
Reason of review
Did not give correct information in terms of leasing program
Loss
$1800
Preferred solution
Let the company propose a solution

Sears - Poor service on repair schedule

Hot water heater went out again. 9-1-17 called for service told 9-8-17 was my service date. So i am to stay dirty for a week, poor service for warranty. Will never buy sears product again know wonder they are sinking poor service on their products. MAD
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Review
#1095675 Review #1095675 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service