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MY WIFE AND I BOUGHT A 32 LED TV FROM SEARS. WE HOOKED IT UP AND IT HURT MY WIFE EYES AND WAS BLURRY.

WE RETURNED IT WITHIN THREE DAYS. AND WERE CHARGE A 15% RESTOCK FEE. NOTHING ON THE RECEIPT SAID ANYTHING ABOUT A RESTOCK FEE. THE SALESPERSONS WERE RUDE BESIDES.

NEVER AGAIN THEY LOST A 52 YEAR CUSTOMER.AND MY PARENTS SHOPPED THERE ALL THEIR LIVES. NON MORE SEARS FOR ME HOPE IT WAS WORTH 42.00 FOR THEM TO LOSE A GOOD CUSTOMER. THE SALE PERSON NEVER MENTIONED A WORD ABOUT A RESTOCKING FEE AND TALKED US OUT OF A CHEAPER TV.

I SHOULD HAVE FOLLOWED MY FIRST INSTINCT. AND NOT BOUGHT ANYTHING.

Monetary Loss: $42.

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Anonymous
#630739

Seriously? You think you can return a TV that you opened out of the box had it sitting in your living room working & thought you wouldn't get charged a restocking fee if it was working properly?

The receipt states that you have 30, 60, or 90 days to return depending on what you buy and it also states that they may not even return it if it's open. & let's say you wanted to buy a TV but it was a box that was open and someone had it in their home for a day or two you would buy it at the same price?

no, you wouldn't. ugh.

Anonymous
#621783

I work at Sears and I sell Tvs. Lemme try to help ya.

The policy is within 30 days and if it works, or you say it does, there is a restocking fee. If you say its broken, which we do not test, no restocking fee.

Also, the bit about restocking should be in the middle of the reciept. Hope this helps.

Anonymous
to Anon #630740

really? No, you can't tell them to say something is wrong with the item if there's nothing wrong with it.

You stick with the policy. The policy is there for a reason, it's to satisfy customers but still make sales. That's not only sears losing money, but you too. You work on commission.

It's not clothing that you can return if you didn't like it. It's a TV that once it's open it loses value.

Anonymous
to Anon Spartanburg, South Carolina, United States #640619

Actually, it does say that you may be charged a 15% restocking fee if returned. Please read the receipt before you go blasting a company

Anonymous
Durham, New Hampshire, United States #612188

You know it is really annoying when you say we lost a 52 year shopping customer, because that is a lie. Sears is the only Retail store that sells craftmans or Kenmore, which are 2 of the best companies nation wide.

And of course we are going to charge you a 15 % restocking fee, because guess what, we cant sell it as new because you opened the box. I am pretty sure you would want to know if your box was open and if it was you would want some type of discount off because it is a open box.

And rather than buying the T.V and deciding to bring it back before hand, you should have actually brought your wife in, or looked at it on the sales floor, because that is why we have them, so you can see the picture and not return it. So thank you very much.

nikalseyn
Bay City, Michigan, United States #609957

You might try a larger, say 42" set, but go for a plasma telly. They are much easier on the eyes, have a great picture, and you don't have problems with the screen no matter at what angle you are watching from.

As for "so_sad" just ignore her. She forgot to take her meds this morning. And, as you found out, don't shop at Sears.

They are no longer the Sears, Roebuck & Company we all grew up with. Think Moe, Larry & Shemp.

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