Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I am controlling my anger. I have made three appts with Sears to have my refrigerator fixed and the repair man has called in twice...sick! Once, after we waited 4.25 hours and the appt window was over in 45 mins. When I called the 800 number to complain, I only get...
View full review
1 comment
Anonymous
#1359459

They probably over booked the techs they lie daily. Truck broke down tech sick all bs.

Don't use them they are overpriced and and going under.

They are shorted handed everybody's quitting. Rochester NY

Review
#1086547 Review #1086547 is a subjective opinion of poster.
Reason of review
Poor customer service and poor repair man service
Preferred solution
Price reduction

Sears - Class action anyone?

Mine is with a dryer I originally purchased online and to say the least I've had nothing but problems with them. It's kinda like a bait and switch with this and they will pull everything they can to outlast that warranty. Reschedules and whatever that's how they are. They all do lie. I'm on my 3rd dryer...because the first two were faulty...1 actually blew up a bit and the heat ended up gouging the side of my bosch he washer. They picked the dryer up on 8-4-17 and I was told my refund would be expedited...well it is 8-11-17 and no refund so I called the customer relations line yet again and was told that it just got to the "warehouse" today so I can now expect my refund in 7 to 10 business days. They said they have it documented that it was picked up on 8-4-17 but had to wait until it arrived at the warehouse to start processing my refund. Guess what? I called the local store and the person laughed and said "it's still sitting right here in the back room so I don't know what they're talking about." So needless to say...it's been a huge cluster f dealing with these people and I am now seriously considering an attorney. 3 months without a dryer...and well over a $100 I've had to spend going to the laundromat to do my laundry....and let's not forget all the stress and b.s. lies....I was thinking if I could find enough people perhaps we could get a class action suit going.....any takers?
View full review
Review
#1086470 Review #1086470 is a subjective opinion of poster.
Product
Ge Appliances Dryer
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund

Sears - Only 1 Checkout Open In the Whole Store

This is the worst Sears I have ever been to. Only 1 Checkout open in the whole 3 story store at Westfield Massapequa Mall
View full review
Review
#1086379 Review #1086379 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears in Tampa, Florida - Refund policy

4.2
Details
I purchased a combination wrench from Sears, and went back 29 days before the end of the return policy. Could not get a refund or exchange, contacted the manager on duty, no help. Could not reach the store manager with the problem. It was now days after the expiration, had to contact their Corporate Office. Was given the wrong address, instead I went to another Sears store and was able to get a number from the store manager. He gave me a number to contact. I contacted the 800 number and was more then pleased with the out come. Due to the incident, I was able to get points from the purchase, (a refund), and keep the wrench for all of the inconvenience.
View full review
Review
#1086154 Review #1086154 is a subjective opinion of poster.
Pros
  • Spoke with someone who was able to solve the problem
Reason of review
Good customer service

Horrible experience at Sears

1.0
Details
I bought a new lawn mower 33 days ago. Today when I tried to mow my lawn it would not start. I took the lawn mower back and was told that I could not exchange it because I was 3 days past the exchange date. They did say i could take it to the repair shop and it would be covered under warranty. But when I get to the repair shop they tell me warranty will not cover dirt in the carburetor. I cant believe a mower that was purchased 33 days ago broke down and i have to pay for the repairs. This was going to be only the 3rd time that I have used it. I will never do business with Sears again.
View full review
Review
#1086074 Review #1086074 is a subjective opinion of poster.
Product
Husqvarna Lawn Mower
Reason of review
Warranty issue
I bought a washer and dryer in January at our local Sears store in Panama City, FL store. Both were faulty. The dryer almost caused a house fire and eventually was replaced. It took several calls to even get a technician to come. I am still battling with the washing...
View full review
1 comment
Anonymous
#1358899

Sears is not the sears you knew. They are going bankrupt are taking your money and running call the bbb follow a suit in small claims court and call the news media.

It's a horror show and you will be screwed in the end. Rochester NY

Review
#1085456 Review #1085456 is a subjective opinion of poster.
Product
Ge Appliances Washer And Dryer Combination
Reason of review
Warranty issue
1.2
Details
We purchased a Kenmore pro appliance combo(fridge,microhood,glass top ramge) from sears and we have had nothing but problems with product, specially glass top range, the glass had ctacked 4 times and not once have they diagnosed the problem their technician...
View full review
1 comment
Anonymous
#1358623

The higher authority is a lawyer, bbb, and the news media. You will never get anywhere with this company good luck. Rochester NY

Review
#1085091 Review #1085091 is a subjective opinion of poster.
Service
Sears Range Repair
Reason of review
Poor customer service

Sears in Bloomington, Illinois - Checking on when I was getting the part I ordered

1.0
Details
Call me 309 275 5386 I'm not getting anywhere with you Internet service. Now it's saying I'm using abusive words
View full review
Review
#1084864 Review #1084864 is a subjective opinion of poster.
Reason of review
Problem with delivery
My kenmore elite just blew up out of no where!!! Sears is giving me the run around. I'm about to get a lawyer. Meanwhile my dad's caregiver and handyman were injured. This is *** plain crazy freak accident I ever seen. If u look up the machine it happen to a lady in...
View full review
1 comment
Anonymous
#1360218

I am not sure what happened, but there was a class action law suit filed against Sears for some of there. dishwashers catching

Fire. You can find it on the web,glass action suits against Sears.

Good Luck, They have absolutely no customer service

I have a appliance warranty with them repair people have been here 6 times and it's still not fixed,last word was they were not going to honor the warranty.

Review
#1084773 Review #1084773 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality
1.0
Details
I purchased a Craftsman table saw and the "Sears master protection agreement." With light use, first the motor went out, then the lift mechanism seized. After months of taking many days off, for their repair technicians, those parts were eventually replaced. The second...
View full review
1 comment
Anonymous
#1358300

Contact the bbb and news media. Rochester NY

Review
#1084687 Review #1084687 is a subjective opinion of poster.
Product
Craftsman Table Saw
Cons
  • Sears failure to honor warranty
Reason of review
Poor customer service and Poor quality
Loss
$500
Preferred solution
Replace technical support personnel!