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Horrible experience at Sears

1.0
Details
I bought a new lawn mower 33 days ago. Today when I tried to mow my lawn it would not start. I took the lawn mower back and was told that I could not exchange it because I was 3 days past the exchange date. They did say i could take it to the repair shop and it would be covered under warranty. But when I get to the repair shop they tell me warranty will not cover dirt in the carburetor. I cant believe a mower that was purchased 33 days ago broke down and i have to pay for the repairs. This was going to be only the 3rd time that I have used it. I will never do business with Sears again.
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Review
#1086074 Review #1086074 is a subjective opinion of poster.
Product
Husqvarna Lawn Mower
Reason of review
Warranty issue
I bought a washer and dryer in January at our local Sears store in Panama City, FL store. Both were faulty. The dryer almost caused a house fire and eventually was replaced. It took several calls to even get a technician to come. I am still battling with the washing...
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1 comment
Anonymous
#1358899

Sears is not the sears you knew. They are going bankrupt are taking your money and running call the bbb follow a suit in small claims court and call the news media.

It's a horror show and you will be screwed in the end. Rochester NY

Review
#1085456 Review #1085456 is a subjective opinion of poster.
Product
Ge Appliances Washer And Dryer Combination
Reason of review
Warranty issue
1.2
Details
We purchased a Kenmore pro appliance combo(fridge,microhood,glass top ramge) from sears and we have had nothing but problems with product, specially glass top range, the glass had ctacked 4 times and not once have they diagnosed the problem their technician...
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1 comment
Anonymous
#1358623

The higher authority is a lawyer, bbb, and the news media. You will never get anywhere with this company good luck. Rochester NY

Review
#1085091 Review #1085091 is a subjective opinion of poster.
Service
Sears Range Repair
Reason of review
Poor customer service

Sears in Bloomington, Illinois - Checking on when I was getting the part I ordered

1.0
Details
Call me 309 275 5386 I'm not getting anywhere with you Internet service. Now it's saying I'm using abusive words
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Review
#1084864 Review #1084864 is a subjective opinion of poster.
Reason of review
Problem with delivery
My kenmore elite just blew up out of no where!!! Sears is giving me the run around. I'm about to get a lawyer. Meanwhile my dad's caregiver and handyman were injured. This is *** plain crazy freak accident I ever seen. If u look up the machine it happen to a lady in...
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1 comment
Anonymous
#1360218

I am not sure what happened, but there was a class action law suit filed against Sears for some of there. dishwashers catching

Fire. You can find it on the web,glass action suits against Sears.

Good Luck, They have absolutely no customer service

I have a appliance warranty with them repair people have been here 6 times and it's still not fixed,last word was they were not going to honor the warranty.

Review
#1084773 Review #1084773 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality
1.0
Details
I purchased a Craftsman table saw and the "Sears master protection agreement." With light use, first the motor went out, then the lift mechanism seized. After months of taking many days off, for their repair technicians, those parts were eventually replaced. The second...
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1 comment
Anonymous
#1358300

Contact the bbb and news media. Rochester NY

Review
#1084687 Review #1084687 is a subjective opinion of poster.
Product
Craftsman Table Saw
Cons
  • Sears failure to honor warranty
Reason of review
Poor customer service and Poor quality
Loss
$500
Preferred solution
Replace technical support personnel!
1.0
Details

Update by user Aug 07, 2017

I made all my payments through the Sears account. Sears took it upon themselves to cancel the agreement.

I was not contacted. Buyer beware, Sears just wants your money and CANNOT be trusted.

Original review posted by user Aug 06, 2017

I placed a dryer on layaway. Each and every payment was made in full and on...
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1 comment
Anonymous
#1457212

Store's can rob you blind they going under left and right

Review
#1084334 Review #1084334 is a subjective opinion of poster.
Service
Sears Manager
Pros
  • Have a low standard today
  • Sales clerk patrick was kind helpful and sympathetic
Cons
  • Not recieving my dryer ir having my money immediately refunded
  • Customer service and their handling of my complaint
Reason of review
Poor customer service

Sears in Union Gap, Washington - Worst customer service experience of my life.

1.0
Details
I purchased an air conditioner on Friday night. The helpful sales associate told us that if the unit was too deep- which we were concerned about - we would be able to return it as long as we had our receipt and it was uninstalled. Sunday afternoon, we go to return it and we are told there is a 15% restocking fee - I said we were never told that we would be charged for our return at the time of inquiring about returning it. I spoke with the manager and he (Tito - manager yakima wa) said well I have no way of knowing what you were or weren't told so that's the policy and it stands. I said I deliberately spoke with the sales associate about returning - he said sorry no way I can know that. I said he's here - let's ask him - he said it is the policy. I said so you are not going to stand by what your representative said to us and he said nope I stand only by the policy. As far as I can see customer service does not exist in this store and unless this changes they have no hopes of surviving. Other retailers stand with not against their customers - best buy, lowes and home depot operate in ways that make you want to come back. My friends and family will be helping to nail the coffin that was once Sears and Roebuck.
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1 comment
Anonymous
#1366854

Was told by corporate that I would be receiving a call from a manager seeking to remedy the situation. Never received a call - obvious that the store is quickly on it's way out. Buyer beware and avoid buying from Sears if at all possible.

Review
#1084320 Review #1084320 is a subjective opinion of poster.
Service
Sears Manager
Cons
  • Refusal to fix the problem and lack of caring
Reason of review
Poor customer service
Loss
$460
Preferred solution
Full refund

Sears - Kenmore elite refrigerator and bad service policy

I have a Kenmore elite fridge 2 years od . Had problems with it freezing inside the back . Fixed that. now it won't stay cold .I have the service policy and have had the service out here 5 times they cannot fix this piece of kenmiore Samsung garbage. Had another service call today and 1 hour before they were to get here they called and cancelled due to tech being out sick. I bet they were sick. I tried to have it replaced i was told i needed 5 different service calls before i could get another brand fridge. Ive had over 5 they said it was on the same order number and I need 5 different parts to break before I can exchange it. Now I have to wait 3 weeks before they will come out again. Because now they need a head boss to fix it. Techs they have can't do the job. Please someone file a class action suit .I'm in. How can they get away with this. They are not handling there service agreement in a timely manner . Wait they are not handling it at all.
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Review
#1083701 Review #1083701 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Terriable
Reason of review
Bad quality

Update by user Aug 08, 2017

Day 6 post order.. now 10 hours on phone/hold with incompetent customer service.

10 different agents. here is the synopsis each time: 1. you did not pay for installation 2.

oh yes you did, it is a glitch in our system 3. you canceled installation on July 31 - ODD SINCE...

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Review
#1083496 Review #1083496 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$1598