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Sears in San Antonio, Texas - Unprofessional Deceitful Sales Team

1.0
Details
Completely unprofessional experience! I went to this Sears in San Antonio to purchase a Washer/Dryer and Refrigerator for our new home. Made it clear to the sales person we needed something in stock and deliverable quickly. The sales person forced me to their most expensive Washer/Dryer models by telling me "Oh - I've had 4 of THOSE returned" and "this is a problem brand" when I expressed interest in other models. He then "triple checked" that these were available to deliver within 4 days. Then he talked me into opening a Sears charge card to get 5% more off. After doing all of this he entered the order and exclaimed "Oops - the dryer is out of stock and cannot be delivered for nearly a month!". I asked to speak to a manager and got an assistant manager who could take no action. I then requested the store manager who refused to come out and instead spoke only to the sales person on the phone. I canceled the entire order and demanded they close the charge card. The response was "This may hurt your credit if you open and immediately cancel a charge card". What a completely despicable "team" of people! I have shopped at Sears for many years. I will never step back in one. No wonder they are closing down all over the country! We are now heading to Best Buy for the first time.
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Review
#1080241 Review #1080241 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Being lied to and deceived and my time wasted
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Sears in Springfield, Oregon - Extended warranty repair load of ***

1.4
Details
On July 24th 2017 I called the warranty department to schedule a repair for my washing machine has nine Cycles only one is operating the associate that I spoke to treated me like a complete *** who has never used a washing machine before I've had this machine for 13 years anytime I've had an issue I've called and a tech has come out to my home to handle the situation this time an appointment was scheduled for today July 25th between 8 a.m. and 12 p.m. no one showed up so I called to find out why I spent an hour-and-a-half on the phone being shuffled from one person to another was never connected to a supervisor was informed that the *** that took my call on Monday put it down as a maintenance call not a repair now they have to cancel the maintenance call and reschedule a repair call and they will get back to me or might get back to me within 24 to 48 hours to handle this because their departments are so busy that they can't take my call right now I have never had such *** poor service from Sears and all the years I've had my equipment I am extremely frustrated right now I have a washing machine that I cannot use and I don't know when or if a repair technician will show up and then the key or is it won't be a Sears blue crew repairment it will be a private contractor that they hired to come out so now what do I do this is absolutely unacceptable and I agree no wonder they're going out of business with this kind of Shawnee service
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1 comment
Anonymous
#1354905

That is the direction they headed. The days are over when a good tech came out and repaired your appliance.

I would get a refund on your warranty and use a different company. Rochester NY

Review
#1079709 Review #1079709 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
2.5
Details
We took off from work in order to receive a refrigerator, dishwasher, chair and bed from Sears. We called after the delivery window passed. Told the truck had broke down and that delivery would have to be rescheduled. Spoke with Sears. Very nice person...He was told by...
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1 comment
Anonymous
#1354405

Except that has nothing to do with Sears at all... XPO Logistics is a trucking company entirely separate from sears...

Review
#1079176 Review #1079176 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Craig for his willigness to help find a solution to the problem
Cons
  • Outsource customer service to philippines no american support
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product as promised. Refund of delivery fee for failure to comply with agreement to deliver on time. Reimburse wages lost.

DO NOT DO BUSINESS WITH SEARS!!

1.0
Details
Sears customer service is a cesspool of ignorant robots. They have made a cascade of errors on a simple order for a washer/dryer and each time, in order to correct their mistake, they must cancel the order and create a new one AND each time they create a new one, the make another error. After 10 days and countless hours on the phone with both customer service robots and supervisors, they are still unable to correct a simple order. The keep you on hold for hours at a time, I can prove this with my telephone records and then they hang up on you or disconnect the line. I will never do business with Sears again. Not sure how they are still in business. After googling 'Sears reviews' I can clearly see that I am not the only one and they have zero or one star because they are a terrible company to do business with. BEWARE!!! DO NOT DO BUSINESS WITH SEARS!
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Review
#1079031 Review #1079031 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Outsource customer service to philippines no american support
  • Customer service
  • Incompetent customer service
Reason of review
Poor customer service
Tags
  • Taking no Sears prisoners

Sears in Niles, Ohio - Boots feel apart and rude coustomer service

3.0
Details
We bought a pair of work boots on 6/22/2017 at our local Sears. Not even a month later the leather on the sides began to fall apart and get holes. I saved the receipt just incase something happened with the boots and they had a 90 day warranty. On 7/18/17 I went to the same Sears the I had purchased them to do an exchange. Not only was I NOT able to exchange the boots for the same exact pair but the sales associate was rude and not friendly. She told me that none of the damage was covered under the warranty. Mind you the boots weren't even a month old. We have bought Diehard boots I the past and never had a problem and we are very disappointed in them. christalann719@aim.com
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Review
#1078164 Review #1078164 is a subjective opinion of poster.
Product
Diehard Batteries Boots
Reason of review
Warranty issue
Loss
$117
This is a department store with low quality merchandise and lousy customer service. They have a department they call CUSTOMER CARE that is a BIG JOKE! This time I called repair service and I was given an appointment bet. 10.00am/2.00 pm. We live in NY and the appliance...
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1 comment
Anonymous
#1363831

Sears never shows and when they do it's late. Use a different service company they are in shambles and going under. Rochester NY

Review
#1077359 Review #1077359 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
1.5
Details
I tried to return 4 t shirts that i bought from sears a couple of days after the 30 days were up. I did not know they had this sucky 30 day policy when i bought the shirts. I did not try tnem on because i have bought these same shirts before and knew (or thought) they...
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3 comments
Anonymous
#1670975

The reason that your shirts didn't fit is because Sears has outsourced it's supply of shirts from the Philippines where the men are alot smaller over there.

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Review
#1077242 Review #1077242 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Sears - Return with a receipt

2.6
Details
I tried to return some pants eith a receipt anf the tags on the pants they would not do it. Nobody else has this kond of a policy and i eill never shop there again. By the way Kmart is even worse with returning.
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1 comment
Freki
#1354409

Well, you were probably beyond their return policy, which is stated right on that receipt you claim to have had... 30 days to return or exchange.

Are you able to read?

And Kmart and Sears have the same exact return policy on clothing. 30 days is 30 days is 30 days.

Review
#1076886 Review #1076886 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Sears in Pittsburgh, Pennsylvania - Great explanation

1.0
Details
U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
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Review
#1076749 Review #1076749 is a subjective opinion of poster.

Stay away from Sears

1.5
Details
My Kenmore elite refrigerator hasn't worked right from day one. It freezes everything in the crisper drawers even with the temperature set at 40 degrees. I have had multiple techs out with the last one saying it can't be fixed. Still under warranty but getting the runaround with replacing. If and when they replace it the warranty will still expire one year from the original date. I have missed 10 days of work so far waiting on techs to show up and thrown out hundreds of dollars worth of food. Sears knows this is a known issue with this model
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Review
#1076664 Review #1076664 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Bad quality