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Sears review: Appointment never showed

I made an appt. On a saturday for tues 8 to 12 refrigerator part broke for the third time. I called appliance service and they overbooked and did and cant show up. I lost a day of work and they want me to take another day off of work and that is 4 dayz from now. 10 days in the summer with rotted food i am handicapped and cant unload my refrigerator. I have callex every dept including headquarters. I called the repair company westport appliance no help they said sears does this all the time. I have been a customer for over 45 years and will never ever purchase or walk into a sears store again
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Review
#1096758 Review #1096758 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Will never buy from Sears again

1.0
Details
OMG, this is what just happened to me. I bought a new mattress for our base. They told me and my husband about how they have this new leasing program. Our mattress was $600. They said that we would pay $144.00 for five months. The sixth month they took money out of my account. I called Sears and got the run around and they gave me the leasing number. I called them and they said yes I paid all five payments and even the sixth but I had to pay $1200 all together in five months for a $600 mattress. Since I did not do that then I will now have to pay the mattress for 18 months at $144 so by the time I am done or would be done I would have paid $2500 for a $600 mattress. I am so pissed off. I tried to cancel but they hung up on me. Please let me know if anyone can help me. I will never ever shop at SEars.
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Review
#1096756 Review #1096756 is a subjective opinion of poster.
Service
Sears Mattress Leasing
Cons
  • Dishonesty
  • Sales associate did not explain lease terms
Reason of review
Did not give correct information in terms of leasing program
Loss
$1800
Preferred solution
Let the company propose a solution

Sears review: Poor service on repair schedule

Hot water heater went out again. 9-1-17 called for service told 9-8-17 was my service date. So i am to stay dirty for a week, poor service for warranty. Will never buy sears product again know wonder they are sinking poor service on their products. MAD
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Review
#1095675 Review #1095675 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Common sense is not that common at Sears.

1.0
Details
I tried to get a copy of my receipt. I could not find it when I got home. I called costumer service and she said she could help me if I read the number on the receipt to her. I called the store and the guy that sold the item to me said he could not remake a receipt. I said I will need it if the item breaks, it has a full 3 year warranty. He said that warranty won't cover anything. I said, the box reads 3 year full warranty against material defects and workmanship. The salesman said, that won't cover anything if you want coverage you need to buy a warranty. So I wanted to confirm this info and tried calling the store I normally shop at several times and no answer. I tried the wed site and was even more frustrated. I can see why Sears is closing stores left and right.
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Review
#1095492 Review #1095492 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Customer service web site or sales person
Reason of review
Poor customer service
Preferred solution
Train your employees. I can get answers or a copy of my receipt. This was a simple problem and your people and web site were of no use. The last thing I want to hear is your warranty is a sham!
Tags
  • customer serivce conversation

Sears review: Beyond frustrated!!!

1.8
Details
We purchased a Kenmore central air system last summer. It took them a month to get around to installing it. We live in Ohio and only use air for about 4 months in the summer. This summer it began freezing up. I called for repair at the end of June... couldn't come for 2 weeks. The technician came and said he had to order a new compressor. We waited another two weeks. Waited all day, they didn't show up. The guy didn't come till the end of the next day. He replaced the compressor which worked for three days. And the unit began freezing up again. Called for service again--another two weeks. This guy came, said he couldn't fix it, put more coolant in it and said he was turning it over to the installers because when they installed it they didn't replace the tubing. We should expect a call in a couple of days....three days later I called because I hadn't heard from anyone. The technician hadn't followed through and we had to schedule another time, for another technician...another week. We waited all day yesterday. No show again!! I called and was told that he was here and fixed the unit. (I was waiting here all day, watching for him). He lied. Now we a rescheduled again. September 11! Seriously? We've been trying to get this unit repaired for over two months. Winter is coming, but I'm not giving up. Sear needs to stand by their service agreements, and in a timely manner.
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Review
#1095148 Review #1095148 is a subjective opinion of poster.
Product
Sears Master Protection Plan
Cons
  • Installer and customer service
  • Incompetent repair technicians repeatedly
  • Complete disregard for customer
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered
Tags
  • Kenmore Central Air Conditioner

Sears review: Horrible company

bought a treadmill, scheduled a delivery time for 5pm-7pm. Received 2 confirmations for that time by e-mail and text message. The morning of I received a phone call from the delivery company stating they will be at my house btwn 1 & 3. I immediately said no, I wont be home, I have a scheduled delivery at 5 -7. He said ok. That was at 9am. AT 2pm received another phone call from delivery guys saying they are at my house???!!! Really?? I told you I wouldn't be home!. My 14yr old son was home, so I decided they are already there, don't want to reschedule, let me just have them deliver it. So I allowed them to come in and was on face time with my son while they were there. 5 min later they tell me they are missing parts for the treadmill and will have to return it to the warehouse. At that point I had had enough so I got on the phone with customer service immediately and canceled my order. The lady who I could barely understand hung up on me because she could not comprehend what I was saying. So after numerous calls back to customer service they say they will refund me my money within 7-10 business days. We shall see how true that is. I am very upset with my experience with this company and their customer service. The address says Texas, but when you call you get someone in the Phillipines. They are terrible!!! Avoid at all costs. Really wish I read sears review before making my purchase.
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Review
#1094947 Review #1094947 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service
Where is it the Sears laundry detergent that came with my first washer? I have used it for over 50 years. My daughter and daughter-in-law used it also. We can't find it now. At least tell us what we can use as a substitute. Very disappointed in Sears dropping this...
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3 comments
Zanya
#1674470

I'm allergic to every thing else I try, please bring it back!

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Review
#1094247 Review #1094247 is a subjective opinion of poster.
Reason of review
can't find Sears Laundry detergent
Preferred solution
Let the company propose a solution

Sears review: Dungarees levis stretch pants

I bought two pairs of men's dungaree at. Price of 104.00 dollars. I put on one and kept the other for the future. I washed the first pair and follow directions.i tried to put on these strecth Levi's the did not fit at all after wash brought back to Sears store in rockaway nj they would not take these new pants back. I have been a customer for forty years. I know they that they Never did bussiness like this before and if you Had a problem the exchange a bad item. I refuse to be rip off and will not allow the form Off sale I will not recomend them to anyone
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Review
#1092719 Review #1092719 is a subjective opinion of poster.
Product
Levis Jeans
Reason of review
Bad quality
I purchased a LG Washer Dryer Combo online. I was told it would be delivered in 2 weeks and I paid an extra $10 to have it delivered on Saturday. I got a notice from Sears 3 days before my delivery that I would be called 24 hours before delivery to confirm a 2 hour...
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3 comments
Anonymous
#1365125

Sears quoted the delivery time based on when LG should have had the appliances to them. Having sold appliances elsewhere I know that the manufacturers aren't very good at letting stores know an order will be delayed.

The truck shows up from their warehouse with "backordered" marked on the packing list. All they can do is check with the manufacturer to see if they can get a new delivery date.

This is true no matter where you shop. If it isn't in the backroom ready for immediate delivery you are at the mercy of the manufacturer.

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Review
#1092575 Review #1092575 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Order processing issue

Sears review in Baton Rouge, Louisiana: Wedding Gift registry

My fianc and I received a grill as a gift. We would like to buy a different one at sears but because it is passed the 30 days they will not allow us to return it or exchange. The grill is sitting in the box and has never been opened. We have called the store that it was purchased at and corporate. We have also given a complaint to the complaint department and after a 15 minute conversation we were told there was nothing they could do. We wonder why we were asked to give a report for no reason. Never register at Sears ever. Now we are stuck with a grill we don't want. Oh and we were told we should sell it on Craigslist. Guess they don't want the money they are already losing?
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Review
#1092325 Review #1092325 is a subjective opinion of poster.
Product
Kenmore Grill
Reason of review
Return, Exchange or Cancellation Policy