Sears
Reviews and Complaints
Sears went down hill!
RE Kenmore Bottom Freezer, Miami Florida
Update: One of the pieces of information that I was researching concerning a DIRECT telephone number to Sears in Illinois was found at the following link: https://bizstanding.com/p/sears+roebuck++company-6293****. Here is what is listed through the bizstanding.com website concerning Sears/SHC in McHenry, Illinois for Sears U.S.
LANDLINES: Company Profile Categories: Department Stores Site: sears.com - Owner Name: Sears Roebuck & Company Phone: (815) 578-****, (815) 578-**** (Alt); (815) 578-****, (815) 578-**** Languages: English Open Hours: M-Sa 9am-9pm, Su 10am-6pm. In addition, here is a "general apportion" for the Sears Company Directory, under that area code: https://phoneid.us/8155****.
Mr. Bill Maynard is the contact manager: (815) 578-**** Owner Name: Sears AddressInformation: 1900 N Richmond Rd, McHenry, IL 60051 Manager: Bill Maynard 1900 N Richmond Rd, McHenry, IL 60051 Email: b...@sears.com (b.maynard@***.shc.com, or wm.maynard@***.shc.com) I hope this helps!
Never trust Sears again
Preferred solution: Battery at no charge
Customer Service
Delivery Service
Preferred solution: Let the company propose a solution
Unable to have appliance repaired
- Lies we were told
- Still have not contacted me
Preferred solution: Full refund
Sears Outlet Store RE Miami Florida
Good Evening!
I will try and be as brief as possible and possibly grant some assistance and relief with your problem with your purchase from the Sears Outlet Store. Please review the Sears Outlet Certification Process: https://www.searsoutlet.com/d/c/certification-process.
"Sears Outlet Stores Certification Process -
"Outlet Certified
"Sears Outlet sells both new items as well as one-of-a-kind, out of box, discontinued, refurbished, scratched and dented, and used merchandise.
"All items that are non-new undergo a stringent testing process and, when necessary, have cosmetic parts replaced and/or are repaired. Only once an item has undergone our thorough certification process is it approved to be a Sears Outlet Certified item".
"All Sears Outlet Certified Products: * Are rigorously tested for full, like-new functionality; * Have missing parts replaced; * Are repaired, if necessary, and retested; *Are refurbished with replacement parts for mechanical defects found during testing; * Are fully cleaned and sanitized; *Follow the Sears Outlet return policy*
"The certification process follows the same basic mechanical guidelines as recommended by the Original Manufacturer".
Please note: This is a subjective opinion, but hopefully it can help you and others to cut through the mess when making purchases like this from the Sears Outlet Stores. Since you made this purchase three months ago, your warranty for repair/replacement is STILL APPLICABLE, according EXACTLY to the Sears Outlet Certification webpage:
"Customers Purchasing a Certified Appliance or other item from Sears Outlet should expect:
" A fully functional and operational unit; "The assurance that the unit still meets Sears quality standards as the nation's leading retailer of appliances and appliance related products"
"The manufacturer's warranty still applies to both new and Out of Box items certified by Sears Outlet, with the exception of Samsung out-of-carton product, which is covered by a Sears Outlet warranty that covers 1 year of parts and labor.
*In warranty home appliances are subject to repair only, unless a Sears Product Repair Technician determines that the appliance is not repairable. Contact 800-4MY-HOME (800-469-****) to schedule a free service call*.
**"Where applicable, all refunds will be issued in the same form as the original method of payment. You can read more about our Return Policy here.**
***"If you are not satisfied with your purchase for any reason, please let us know. Click here to send a message to our Customer Service team".***
Pissed Consumer has some valuable tools and verified users who offer assistance and suggestions to help in the process. I hope this helps, and please keep us and pissed consumer know about your steps of resolution and any updates when you have time.
Thanks again for reporting problems about Sears and Sears products.
I am so tired of dealing with them!
Preferred solution: Full refund
Worst experience ever!!
Sears came to do a washing machine repair 8 months ago. The part they replaced was not installed properly which caused more problems.
They returned in June to fix the problem but needed a part which is on backorder. They will not call me back. Whenever I call their customer service, the reps are out of the Philippines. I have been told 5 times that someone would get back to me within 24 to 48 hours.
This has been going on for months. I will never ever purchase anything from Sears or use the Sears repair for anything EVER!!!!
Do not call the (800) 4MY-HOME number ever. You will get nothing but the run around.
Preferred solution: Let the company propose a solution
3 months
I ordered a black and decker coffee maker through sears. Sears had a secondary partner, Jet.com whom the coffee pot was ordered to.
1 month went by and nothing. I called sears to get my money back and they said because jet.com was the secondary partner, I had to go through them. I called the number they gave me, and the number was not available. I have called sears about 5 times after that, wanting my money back, still their “case management” representative was reviewing it.
Still, 3 months later and no money nor coffee pot. Needless to say I will not choose Sears anymore.
Poor purchase service
Mattresses suck!
Sears SHC Customer Care Advocacy/Escalation email contact
Good Day!
After a little footwork and validation testing of an email to the Sears Advocacy and Customer Escalation department, I wanted to pass along the following unto you to help obtain assistance when contacting Sears.
Please note that Sears requests email contact to file/register a complaint and concern regarding Sears products, services and repairs. I have successfully completed the application of the email provided, and I did receive an immediate response in kind!
The email to the Sears Customer Care Advocacy center is divided according to Media relationships as well as direct customer care:
Sears Advocacy Customer Care:
searscares@***.shc.com
Sears Media Support/Resolution
smsupport@***.shc.com
Please provide a valid contact email and telephone number when writing them. The Sears CC Advocacy Team WILL CALL YOU BACK.
Please keep Pissed Consumer informed here to share your success story, and how your issues were were resolved when contacting Sears at the information provided.
Et Tu Brutae
- Immediate response
- Willingness to help find solutions
- Craig for his willigness to help find a solution to the problem
- Agents all have different answers re what replacement policy is
- No longer carry a necessary part
- Long depute process
SEARS... POOR CUSTOMER SERVICE, INTEGRITY, & HONESTY!
- Dishonesty and not keep word
- Long time and hurdles to resolve issues
- Customer service and executive office
Preferred solution: Correct my credit report and remove the July 2014 , 30 day late unfair reporting. Refund $38.40 in promised shipping cost for sending me the wrong small appliance part 3 times.
Poor Customer Service
- Horrible customer service
Preferred solution: Full refund
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I also never received my full order. Never again will I use Sears Website. GOODBYE SEARS!!