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Sears - Very, Very BAD Delivery problem on washer

2.5
Details
Really horrible delivery experience. First of all, they were 2 days late in getting the washer here. They go to all the problem to set up a delivery with a 2 hour window and then nobody shows - no phone call until the next day. Once they did get here 2 days later, I had to tell the delivery men to put the washer on the pedestal that I purchased with the washer. They were going to install it without the pedestal and, then, they didn't attach it - just set the washer on top! Also, no leveling at all - so I'll have to do that, too. Then, they cross-threaded one of the hoses - there were finally able to get it to stop leaking but who knows what damage has been done. Last time I ever buy from Sears - no wonder they're on the *** of going out of business with delivery service like that. They must use the worst delivery company in Atlanta!
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Review
#1074359 Review #1074359 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Delivery Service

Sears - Terrible

1.8
Details
Long story short, washer not fixed, going on 3 weeks, Sears doesn't care, customer service is a joke, as well as the technicians and quality of the products. My clothes are getting ruined from laundrymats, I pulled a muscle in my shoulder from trying to wash laundry by hand and Sears doesn't care. So tired of hearing they are sorry. They are not sorry or else the problems would stop.
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Review
#1074109 Review #1074109 is a subjective opinion of poster.
Service
Sears Washer And Dryer Combination Repair
Reason of review
Order processing issue

Sears - Unsatisfactory scheduled appts and inexperienced servicemen

Called 30 June for repair of stacked laundry unit. Scheduled 2 July 8 to 5...kept changing times during the day...had to call to reschedule and complain cause I had an appointment later that day...They rescheduled to 10 July..again 8 to 5...again watched all day on computer as the time to arrive kept changing....last time change was 7:15 to 9:15. ......then BOOM...they automatically rescheduled it to 18 July without asking me...I called to really raise some caine and talk to supervisor fat lot of good that did....if I wasn't retired I would have lost a second day of work.....Bottom line....they don't care....they just want your maintenance agreement money....suggestion.......when you buy a new appliance get the warranty from the company you bought it from and not SEARS. They've really gone to the dogs.
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Review
#1072553 Review #1072553 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Sears customer services sucks
Reason of review
Order processing issue

Sears - Do not buy this unit

1.7
Details
Kenmore Laundry Center 41711712510. Garments that are somewhat thin get caught under the agitator. The garment, a knit vest was drawn in and wrapped tight below the agitator. I called Sears, estimated repair cost of 400-800. I called a local appliance repair guy - same day service and $40!!!!! Wow!!! Thank you local guy! Sears - how can you do this??? Lint removal - ummm, good luck. I must wash very small loads and never ever can I put a lint taker with a lint giver. Yes I clean the lint trap, use the proper amount of soap, blah, blah, blah. ***Now, my washer is locked shut and will not unlock, water will not go into tub. makes lots of beeps - wowser. Getting ready to call my local guy. I'm thinking about getting rid of my unit, purchased in early 2016 - enough is enough!!! Signed, Terribly Annoyed
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Review
#1072486 Review #1072486 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Locked Washer Lid

Sears - Kenmore refrigerator

1.0
Details
I purchased a Kenmore refrigerator in 2013. I had a problem with it not freezing or making ice. Again a problem with the same issue in 2015. Again the same issue in 2017. I purchased a warranty which happened to expire on the day of my appointment. Now it's 2 days later and it's still not working right. Now they want to charge me a service fee to come out and repair it. Never buy a Kenmore from Sears .
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Review
#1072411 Review #1072411 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Damaged or defective
1.0
Details
I bought the Kenmore elite washer machine is rusted inside the water pump went out I've been without a washer for three weeks another Tommy I need to wait another week for the part to come I'll never ever buy anything from Sears again and if you read this don't even...
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1 comment
Anonymous
#1348222

another Tommy?????????????????

Review
#1070578 Review #1070578 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Damaged or defective

Sears - Ken more elite top load washer

3.5
Details
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
This washer gets moldy inside & the bleach dispenser is rusting out!!I received this as an anniversary gift from my girlfriend I will never buy a Sears elite product again
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Review
#1070538 Review #1070538 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality
Featured
2.4
Details
DON'T TRUST FRIGIDAIRE OR SEARS
DON'T TRUST FRIGIDAIRE OR SEARS
So....I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong. I felt confident. We hooked it up and turned...
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2 comments
Anonymous
#1348735

I bought another Sears Kenmore Refrigerator in 2016. Under my one year warrantie, the plastic enclosure came apart.

They came and fixed it under warrantie. Then i noticed water under my refrigerator. I dismissed it and just cleaned it up. Today, where the vegetable bins are, was water building up in the depressed bins and over flowing on my floor!

I called customer service and since I didn't have a warrentie, they said they couldn'tl unless I pay!

I had my other Sears Kenmore for 35 years until it started leaking water. SO, I thought I would buy another Sears Kenmore refrigerator. Never again!

I wish I bought an LG. I doubt my new refrigerator will lat a total of 5 years. I am so disappointed in Sears, telling me I should of bought warrentie.

I never had one on my 35 year old fridge.

My advice is to NEVER buy a Sears product.

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Review
#1070453 Review #1070453 is a subjective opinion of poster.
Service
Sears Claim
Cons
  • Very dissaponted
  • Misleading representation by sears
Reason of review
Warranty issue
Loss
$460
Preferred solution
Full refund
1.0
Details
After waiting 15 minutes in line at Sears Towne East Wichita Kansas trying to check out listing to the bald headed sales guy in tools at 7:30 pm on 7/3/17 tell customers buying a lawn mower that they didn't have to ever put oil in it and selling the additional...
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1 comment
Anonymous
#1348223

"listing" listening??

so is problem the waiting or did salesman allow ppl to butt in line?

Review
#1069508 Review #1069508 is a subjective opinion of poster.
Service
Sears Sales Representative
Reason of review
Poor customer service
1.0
Details
I ordered a mattress from sears.com. I cancelled order on a wednesday.The next day 24 hrs later it arrives anyway.I called and was told they would have ups pick it up within 24-48 hrs, naturally no one came. I called and called every day and was told the same story.It...
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1 comment
Anonymous
#1346905

You're a fool. Bring the mattress inside. The hassle you are going to have isn't worth your pride or whatever you want to call it

Review
#1069263 Review #1069263 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Customer service very bad
  • Worst customer service
  • Being charged and delivered a cancelled item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$270
Preferred solution
Full refund