Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.5
Details
I bought a fridge on Saturday. Asked for delivery tue following Friday in am. Was told no problem. Guys showed up at 6:30 pm Friday with wromg fridge. I had pictures. I have to drive back accross town Saturday to confirm my purchase, per manager. Told delivery would be...
View full review
1 comment
Anonymous
#1342692

That's sounds like sears, I would not purchase anything from them. Rochester, NY

Review
#1064470 Review #1064470 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • No customer service
  • No customer service people in service not in our country
  • Delivery
Reason of review
All of the above except pay,ent problem and pricing
Loss
$500
Preferred solution
Price reduction
Tags
  • dishonest business dealings
  • Appliance delivery
Resolved
1.0
Details

Update by user Jun 30, 2017

As of 6/30 : After many many emails back and forth over the past 3 weeks , and being told multiple times that I was out a laptop and the money, Sears finally emailed us and advised that the laptop that they and Weekly Close outs said they never recieved now magically...

View full review
Review
#1064452 Review #1064452 is a subjective opinion of poster.
Product
Laptop
Reason of review
Poor customer service
Loss
$588
Preferred solution
Full refund
Tags
  • dishonest business dealings

Update by user Jun 26, 2017

Got a call from Sears Holding saying they were extremely sorry about the problem and that product was going to be delivered on the 24th. Well today is the 24th and we still did not receive.

I called again and I was on hold for 45 mins without solution. I m cancelling...

View full review
Review
#1064386 Review #1064386 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.5
Details
Sears - Kenmore Elite Fridge made by LG
I am not a fan of buying Chinese products on purpose. Sears sold me what I thought was a USA product with their name on it. Come to find, it's a LG product made in China. I was not informed of this by my sales person but from an employee of Sears two years later. I...
View full review
Review
#1063273 Review #1063273 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Not as described/ advertised

Sears Top Load Washer - Model # 2800*010 didn't last 7 years

2.2
Details
Never buying another Kenmore. Most of the times they are fine and if an appliance doesn't last 15+ years with just a minor fix, belt, they are nothing but a POS to me. This new generation may not have high expectations but I still do. The machine refused to work, unplugging and plugging back in got it to work sometimes, ah, electronic. Finally had a repairman come. Was told it would be $159 just for diag. but I was billed $168, complained to Sears , they told me several time it would be $159. I can't stand ass_oles that cheat me over pennies, they are the lowest. The repairman did diag, same I did according to the tech manual hidden inside (found it using youtube). Told me it needed a new controller board $392 or a $550 machine, uh no f____ing way. He told me , 'usually these machines only last 5 to 10 years'. Well that sealed the fiat of every purchasing a Kenmore again. I suppose on to the next POS machine made in China. WTF.
View full review
Review
#1062422 Review #1062422 is a subjective opinion of poster.
Product
Kenmore 2800 Washing Machine
Pros
  • Purchase option
Cons
  • Product did not last
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Sears in Citrus Heights, California - Dissatisfied, disappointed

Hi, received my new washer, dryer, and dishwasher yesterday... dryer doesn't work.... Are you kidding me!!!!
View full review
Review
#1061952 Review #1061952 is a subjective opinion of poster.
Product
Dryer
Reason of review
Damaged or defective
1.4
Details
system doesn't seem to have an update. I go onto there shippers website again, it says the item has been at the delivery terminal since June 9th. I never got a call, an email, nothing. I call sears back, and explain the whole story yet again. He just says "I see it...
View full review
2 comments
Anonymous
#1345752

Im never shopping at Sears again. Being jerked around for a refund

View more comments
Review
#1061560 Review #1061560 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

Sears - Where's My Order?

1.4
Details
Well I'm not super mad but I ordered a trampoline from sears on June 2nd and it is a big package and said the expected delievery was the 9th (Thursday) It didn't get here so I was think 'no big deal probably just a delay or something, I mean they do have to ship other packages' Friday rolls around...no package I wanted it so bad I already waited a week and they don't deliever on the weekend! Monday is here I expected to get my package because they don't ship on weekends and my expected delivery was Thursday. I waited...no package! That brings us too today Tuesday it's the 13th and in still waiting I just want it so bad☹️
View full review
Review
#1060459 Review #1060459 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Sears - Craftsman Tools

Sears - Craftsman Tools
Sears - Craftsman Tools
Sears - Craftsman Tools
My son bought me a 20 gallon air compressor, its defective cause the PRV keeps going off, drain it every time i use it and still goes off and have to push it in manually, still under warranty and now they tell me that i have to pay for the repairs, spent thousands of dollars on their tools and i get all this BS, never will i buy a *** tool from them again, *** tools and even crappier service
View full review
Review
#1059905 Review #1059905 is a subjective opinion of poster.
Product
Craftsman Air Compressor
Reason of review
Damaged or defective

Sears - Kenmore appliances are not quality merchandise as they used to be

When our kitchen was remodeled 4 1/2 years ago we bought all our appliances at Sears. They worked fine until recently when our "Elite" microwave stopped microwaving but the clock, timer, light, and lighted panel still functioned. Just no way to cook or heat anything. After research we concluded it was an issue with the push button door opener not having proper connection. So we get online and find the drop off locations for Sears, take time to drive the microwave there only to be told that the drop off is at another location 14 miles away. We go there. Now we are told there are no more drop off for repair locations only home service and it would cost a non- refundable $100 whether they fixed it or not. The microwave only cost $200 to begin with. So we buy another microwave and believe me it is not as nice as our other one and it is not compatible with our existing trim kit. There's another $100 we have to spend. This microwave is lighter and appears flimsy compared to our old one. I am unhappy with this whole experience and will never shop Sears again. No quality or dependability. I'm not rich, I need to know I can count on what I buy for more than 4 years. My old microwave from Montgomery Ward STILL WORKS AFTER 25+ years!!!! Bet you it wasn't made in China. Shame on Sears.
View full review
Review
#1059181 Review #1059181 is a subjective opinion of poster.
Product
Kenmore Microwave
Reason of review
Bad quality