Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears - Home Delivery Service Review

1.8
Details
I purchased a washer and dryer For my daughter on 2/26/17. They indicated It would be delivered on 3/1/17. To date we have received nothing. We have made numerous calls, stayed on the line w the CSR number and warehouse number for hours. They have even hung up on us a couple times. No one speaks good English and they always tell us it has been escalated to a supervisor and they are reviewing it. They have toms is numerous times we would get a call back shortly and reschedule delivery time but that never happens. Today I received an email saying they wouldn't help me Because it has been delivered. No one delivered anything, signed for anything, or received a call from Sears. Furthermore they indicated the street they delivered it to and it wasn't even my street. We live on Oak Lake. They indicated they delivered to Oakland Rd. I can't get anyone to help me and can't talk to anyone with any authority. I have been a Sears customer for decades and always buy my appliances there. This is the last time and I will share my Nightmare with others as well. This is horrible customer service. I demand a refund immediately or I will have no recourse but to take legal action. The order number is 844936978. HELP!
View full review
Review
#1017619 Review #1017619 is a subjective opinion of poster.
Service
Sears Home Delivery Service
Pros
  • Ordering online
Cons
  • Home delivery and customer service was horrible
  • Customer no service
  • Customer service total disregard for nature of dispute
Reason of review
Order processing issue

Sears in Alamosa, Colorado - Horrible customer service expirience

3.5
Details
I went to the Alamosa CO 81101 sears. I was in search of a washer. The guy who works their (did not get the name) was extremely rude. He really needs to get fired or perhaps look into another career. He would not help us, and when he did, he was really rude and acted like he didn't want to be there. I also had a phone conversation with this man, and he was super rude on the phone. Either the manager needs to speak with this man, or they need to let him go. This guy is making the company look bad. I like going to sears, but with this guys attitude, I am having second thoughts.
View full review
Review
#1017450 Review #1017450 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$800

Sears - HOT WATER HEATER DEPARTMENT - WORSE THAN THE CABLE COMPANIES

I only have 100 words, so I can only attempt to hit the highlights of the approximately 3 hours of my life I will never get back. Thanks Sears. I was told window for tech is 8 - 5. I work, requested a phone all so I could meet tech at house: 1. I was told that the tech could not call me when he is on his way, because it is against the law to talk on the phone while driving. Second Customer Service Person assured me I would receive a phone call, it is normal procedure. Needless to say Day 1 - NO Phone Call -Tech supposedly was at my house (son was home) - 2nd attempt (3 days later) - Computer Phone Call - They Were on Their Way 2. Warranty Approved - We are entitled to a new hot water heater. We had purchased the exact model they were going to give us. I asked for a credit to my credit card. I was told I had to physically go to Sears Where we purchased Hot Water Heater and return it, then drive to a Sears in another town to pick up the exact one I returned. I called 4 times, sorry men, spoke to 4 men before my 5 th call trying to explain the absurdity of this inconvenience, finally spoke to a woman who finally helped me make arrangements to have my credit card credited. 3. I can't tell you how many times I was disconnected from this department. IT IS ASHAME, SEARS WAS ONCE A TOP STORE. I WILL NEVER BUY ANOTHER THING FROM SEARS AGAIN!!!!
View full review
Review
#1017061 Review #1017061 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy
We have purchased many Sears items, i.e. washer, dryer, mowers. We have a third of an acre and mow between April/May until around October. Long Island has 1.5 million residents here in Suffolk county. Sears has one repairman for Suffolk. When our mower needed service...
View full review
1 comment
Anonymous
#1298673

Don't even bother with sears anymore I always go out of my way to help the customers and now they tell me that I am limited to what i can do

Review
#1016579 Review #1016579 is a subjective opinion of poster.
Service
Sears Lawn Mower Repair
Reason of review
Poor customer service
Loss
$550
Preferred solution
Reimburse me for mowing expense and food loss

NOT THE SAME SEARS

1.4
Details
On February 11, 2017 I purchase a cycling exercise bike from SEARS. I was informed it could not be delivered until 3 whole weeks later on MARCH 3, 2017. I made numerous calls to customer service prior March 3rd and was informed each time that I would get a phone call between 6-9pm on March 2nd to confirm my delivery time. I stood by the phone all night and never received a phone call. At 11:00pm I called SEARS Home Delivery and was informed that they were having problems in their IT Dept and I should expect a call in the morning. On March 3rd I took the day off from work today because I had no idea what time Sears was coming to my home.. Around 2:15pm today I contacted SEARS and was told that my item would not be delivered today. At this point, out of total frustration, on March 3rd at 2:15pm, I requested a cancelation and immediate refund. The rep quickly processed my refund and informed me I would be getting a refund in 10days. There was a time when SEARS was highly reputable. Today SEARS HOLDINGS IS OBVIOUSLY NOTHING BUT *** ARTISTS THAT DO NOTHING BUT TAKE YOUR MONEY AND HOLD ON TO IT FOR AS LONG AS THEY CAN. My refund should be issued by March 13th. At this point Sears Holdings will have had my money for 4 weeks but it took them less than a minute to get my money. I plan to share my experience everywhere and every way that I can. SEARSHOLDINGS should not be allowed to *** and deceive people as I was.
View full review
Review
#1016366 Review #1016366 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$340
Preferred solution
Full refund
2.2
Details
$120 DieHard Battery Gold 72 months warranty. Local Sears Automotive closed subsequently. Battery useless at 43rd month. 43/72 x $120 = $72 of useful service. Value lost $48. Sears will not honor warranty unless I drive 200 mile trip to a remaining Sears Auto Center....
View full review
1 comment
Anonymous
#1613042

I AS WELL HAVE HAD A VERY DISAPOINTING EXPERIENCE, I WAS IN THE CRENSHAW BALDWIN HILLS MALL, AUTO DEPT. WENT IN EARLY 11/2011, FOR 2 NEW TIRES PUT ON, SUPPOSEDLY.

LONG STORY SHORT, I GOT IN AROUND 1;20 pm. checked in. ASK THE SERVICE GUY, HOW LONG IT WOULD TAKE HE RESPONDED ANYWHERE FRM 3 TO 3 1/2 HRS. I WENT INSIDE THE MALL AND RETURNED BACK IN ABOUT IN ABOUT 3HRS.

FINDING MY CARWHERE I LEFT; NEVER BEEN TOUCHED. SO OF COURSE I ASK WHY I WAS NOT CALLED. HE REPLIED SOMTHING TO EFFECT OF HE DID NOT NO. I SAID TO HIM I HAVE BEEN WAITING ALL THIS TIME FOR NOTHING.

HE LEFT THE COUNTER AND WENT IN THE DIRECTION 0F HIS BOSS I AM ASSUMING. BECAUSE WEN I WENT TO SEE HE WAS IN THE OFFICE. WEN I ASK THE GENTLEMAN THE SAME ? HE REPLIED HE SAID HE DID.

THEN HE WEN ON TO TELL ME THEY WERE SHORT TECHS. WELL IM FIGURING THEY KNEW THAT WEN I FIRST CAME IN. SO THE REST IS HISTORY.

I WINDED UP GOING TO PEP BOYS FOR THE SAME THING BUT FOR ABOUT $70 SOMETHING $S CHEEPER. YHA!!!!!!

Review
#1016249 Review #1016249 is a subjective opinion of poster.
Product
Diehard Batteries Car Battery
Pros
  • Rutland vt sears automotive
Cons
  • Close rutland vt store
Reason of review
Warranty issue
Loss
$48
Preferred solution
Full refund
Tags
  • Sears Diehard Gold

Sears - Wow...How the behemoth has fallen and fallen hard!

3.2
Details
Ordered a hot water heater LAST SUNDAY, February 26th with delivery ONLY ((no installation needed) guaranteed on Wednesday, March 1st. When they didn't call with a 2-hour delivery window on Tuesday night, the *** began. CUSTOMER SERVICE?? Perhaps hot water isn't as important in The Philippines or wherever their "Customer Service" is located but after being disconnected multiple times, their inability to find the order even with the order number, I reached out to JAMES POLITESKI, the Sears VP of Appliances in the corporate office via 3 emails and, hold on..I know you'll be shocked. CRICKETS. Nothing. No response whatsoever and I gave them till 12 noon Pacific Time Yesterday. For a company that was once great, I understand why they are going under. Here's the email I sent at 4:53am pacific time yesterday with names removed. Mr. Politeski, I ordered a hot water heater on Sunday, February 26th, 2017 for my sister and brother in law whose hot water heater went belly-up that morning. I have confirmation that the hot water heater would be delivered YESTERDAY, Wednesday, March 1, 2017. You blew it. Not only did they NOT call the night before of which the order and the information given to me said would happen, my sister had to deal with some know-nothing “customer service” reps, I’m guessing in the Philippines where perhaps hot water isn’t quite as critical as it is here. First, they couldn’t even find the order and when they finally did (I mean, she had the order number for god’s sake), they said it couldn’t be delivered until MONDAY, March 6th. UNACCEPTABLE. I was texting my sister while in the middle of an important meeting myself telling her to tell them to bump some other person who ordered after I did and get the *** thing delivered TODAY. Well, that didn’t happen and now it is supposedly scheduled to be delivered tomorrow between 7am-9pm. My sister's installer whom they had already booked is leaving first thing Saturday morning to go back East for a week. So your company’s error has exponentially compounded the problem of them still not having hot water despite a guarantee of delivery yesterday. Under separate cover, I am sending the order which you are welcome to click on and see the delivery date as I scheduled it (it was the FIRST available delivery date, by the way.) I expect there to be recompense in the form of an upgraded low nox 40 gallon water heater and/or the 6 year in home service agreement that I also purchased be sent back to me in the form of a check so I can pay for someone else to get out there and get the unit installed. It is 4:45am my time and I have been at work since 3:30am. That is my normal time of arrival. As my email is publicly available, unlike yours, and my company is MUCH larger than Sears is, it infuriates me that I have to go through this most likely pointless exercise to try and reach you. I will expect a reply by 12 noon Pacific telling me what you are going to do to make this right. If not, Sear’s doesn’t need any more negative reviews but I am a social media fanatic and believe me when I say I will be posting many, many reviews about this incident if it is not made right. You may also notice my title. I am in charge of affiliate sales and customer service here and if one of my customers was treated the way my sister and brother in law were treated, someone’s head would roll or, at the very least, they would be written up and I would have already interjected myself into the situation to make it right with the customer. I guess that’s why I’ve been doing this for 34 years. Make this right TODAY, please. There is no other option. And I’m forwarding the order to you next.
View full review
Review
#1016214 Review #1016214 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Total failure on every front.
Preferred solution
Upgrade the water heater AND give me the 6 year in home warranty for free which I purchased
1.0
Details

Update by user Mar 08, 2017

Finally i got my money back thank God but i had to go through better Business Bureau. They where the ones that contact Sears and finally today i got a call from Sears letting me know that i will receive my full refund.

Original review posted by user Mar 02, 2017

If I could rate them -10 I would. They have the...
View full review
2 comments
yeseniags81
#1300148

But i will never buy at Sears again. They lost a valuable customer.

View more comments
Review
#1015962 Review #1015962 is a subjective opinion of poster.
Product
Sears Master Protection Agreement Protection Plan
Cons
  • Tech or service
  • Defective products
  • Way i was treated
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Sears bad customer service

Sears a&e service inept technicians and long wait for parts

I recently called sears to service my 9 year old Kenmore refrig/freezer for which I had purchased an extended warranty. The freezer would not cool below 40, but the refrig worked fine. I called sears and got an appointment within 2 days. The tech showed up diagnosed the problem, installed a part, and declared it fixed and left. The next day I purchased groceries, many of which required refrigeration. Four hours after purchasing the food on a Friday night, both the freezer and now the refrigerator stopped cooling and the temp rose to 46F. I called sears and explained that the tech who serviced the refrig/freezer only 2 days earlier had not fixed the problem, and now both the freezer and refrig were not working. I was told I would have to wait until Monday, despite it being the fault of the tech who assured me the problem was fixed. A new tech showed up Monday and ordered 4 parts. Tuesday I found out several of the parts were on 'back order' and sears had no idea when they might receive them from a 3rd party vender. I know from experience that any part for any appliance , my refrig/freezer is a kenmore elite side by side and only 9 years old, can be ordered and received within a day. I would be willing to pay the additional cost to get the parts within 1-2 days. The sear rep on the phone said the parts dept would keep me informed via e-mail regarding the ordered parts, I still have not heard from them. My problem with sears is 3-fold; 1) inexperience tech incorrectly diagnosed problem causing me to lose food and increase the wait time for problem to be fixed. Incidentally I was told by another sears tech that sears could now respond to service calls much faster because of an increase in hiring techs, which would be fine if they were well trained and experienced or were accompanied by an experienced tech. 2) not kept informed about wait time for ordered parts 3) sears unwilling to obtain 'back ordered' parts in a timely manner
View full review
Review
#1015262 Review #1015262 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • E-mail with appointment information
Cons
  • Lack of service on weekend
  • Untrained tech
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Warranty Service

Sears Tv Repair Review

1.0
Details
Two no call no shows by repair technician. Filing complaint with BBB and Sears is in noncompliance of their contract which will lead to litigation.
View full review
Review
#1014554 Review #1014554 is a subjective opinion of poster.
Service
Sears Tv Repair
Reason of review
Poor customer service