Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears Dishwasher Repair Review

Bought an LG dishwasher. It was working in correctly. Call Sears appliance repair and scheduled an appointment. Technician showed up in a timely manner. He was quite personable. Told me what he believed to be wrong , ordered parts. Second technician arrives to install parts. Tells me the first technician is incompetent. States that he ordered the wrong part. Supposedly repairs my dishwasher, tells me it's going to take some time to work through the system. After concluding that this also was not an effective repair I call Sears again. Another technician arrives . He tells me I need a new motor.he orders one and schedules a date to install it. They reschedule because all the parts have not arrived. Take another day off of work and wait, surprise they forgot to schedule a technician. They want to reschedule for another day, another day off work. When I try to complain they hung up on me. When I called again I was told that she would listen to me but nothing could be done. Will never deal with Sears again.
View full review
Review
#1039998 Review #1039998 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Reason of review
Poor customer service

Sears review: Non delivery of Microwave Oven and Gas Range

My Sears order number is 842759051 I have been waiting for delivery of the order since 12/12/16, that is from LAST YEAR! Every single time delivery date is approaching it changes to another date and this has happened several times. We have even called Sears, were the customer service rep assures us that the order will go through this time and NOTHING. This is utterly ridiculous and nothing we ever expected from what is supposed to be a reputable company like Sears. To say we are disappointed is to put it lightly. We wanted this item for Christmas of 2016 as our old microwave has stopped working. If Sears cannot dliver the item, they should have just said so in the first place instead of feeding us lies. We would like to know the reason the items were not delivered. The new delivery is 04/27/17- I wonder what reason you will come up with now? This has been far too long, if they don't have the merchandise they should upgrade free of charge and send immediately. Delivery is for: Wellington Olander Nassau, Bahamas C/O Betty K 3701 NW South River D MIami, Florida 33142 Wellington Olander Phone 772 539-0173 or 242 323-1677 Thank you
View full review
Review
#1039256 Review #1039256 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service
Loss
$861
Preferred solution
Deliver product or service ordered

Sears review: Sear's 10x12 Gazebo

2.5
Details
I purchased a Sear's metal 10'x12' Gazebo last month. After opening the box and assembling the basic structure I than turned to the second box (roof). Upon opening the second box (roof) I found out the roof was fiberglass and not metal as the Sear's employee told me. When I called Sear's (Spokane Valley) I was told the salesperson left the company taking a job with "Big 5"....why am I not surprised. The Sear's Gazebo is a "knock-off" from another Gazebo selling for around $200 more. The Sear's unit has very cheep "pop-metal" supports (components) and not really stable. From the moment I began assembling the Gazebo I realized the parts were cheaply constructed (typical Chinese junk). I strongly recommend consumers search else where to purchase Gazebos other outdoor items that Sear's offers. Bottom Line: Is it any wonder why Sear's (a once respected name in retail) is falling apart and on the *** of bankruptcy.
View full review
Review
#1038719 Review #1038719 is a subjective opinion of poster.
Product
Gazebo
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction

Sears - Dishwasher Review

2.8
Details
Purchased a new stove & dishwasher in Massapequa, NY. I opened the dishwasher while the two delivery men were still here. I quickly realized the door to the dishwasher was broken. It was completely out of alignment by at least a half inch. It wouldn't close. I ran out & explained it to the driver who oddly wouldn't Crack his window down more than a few inches to talk to me. Half ignoring me he said I had to tell the other guy. Eventually he came back in where he proceeded to try to talk me into keeping the dishwasher ! I told him I absolutely did not want it take it back to the truck. He then said..." I'll be right back and I have to get the other guy to help me lift it " the next thing I know I hear them peeling out in the street and taking off !!! Are you kidding me ?????? They didn't even get my 2 old appliances completely to the curb so now I have to figure out how to move these things taking up my driveway space ! Worst customer service ever !!!
View full review
1 comment
Anonymous
#1319416

Went to Sears . saw shoes on sale. Get 30 percent off today not true you have to wait to get the discount on your statement that is not today.

Review
#1037819 Review #1037819 is a subjective opinion of poster.
Product
Dishwasher
Reason of review
Damaged or defective

Sears Cashier Review

2.3
Details
i pay my credit card in sears adventura, the cashier in clothing section so rude, she did it to me twice. she even can't say good morning and thank you. she don't know how to treat her costumer, she is arrogant, no respet, why sears hired this kimd of people. o forgot to get name next time I'll get it.
View full review
Review
#1037271 Review #1037271 is a subjective opinion of poster.
Service
Sears Cashier
Reason of review
Poor customer service

T-Shirt Review

4.7
Details
Bought a lawnmower from Anthony at Jefferson valley. Very pleasant experience. On way out, tried to buy a shirt. 2 registers open, spanish girl and woman w long white hair. White haired woman skipped me over twice to take other customers. Left the shirt and returned the lawn mower. Wint be back anytime soon
View full review
Review
#1037049 Review #1037049 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review in Victorville, California: Tire Rotation

1.0
Details
I made an appointment last week to have my tires rotated. Thursday at 9:00 A.M. Got there at 8:50. The person serving me told me it would be an hour and a half to have my tires rotated. He said he had only one lift and it was being used. I looked in the shop and several lifts were there unused. I asked the guy and he said only the lift being used could be used for my car. This is rediculus. Any lift can be used. Even a floor jack could the job.I walked out of there at 10:52. Almost two hours to rotate my tires? Guess what Sears, I will never go back to your store for "any" kind of service ever again. Oh! also, my driver's door was covered with grease from the unprofessional technician.
View full review
Review
#1036926 Review #1036926 is a subjective opinion of poster.
Service
Sears Tire Rotation
Reason of review
Poor customer service

Sears review: A lemon stove

2.5
Details
I purchased a stove on black friday. It was delivered in. December. I have had repairs done 3 times since. I tried to get sears to replace this lemon that I bought. They are refusing because of a 30 day policy. The company has spent more money for repairs and labor than what it cost on sale. I will never purchase any appliance from them. I am waiting on them today to replace the oven door that door that doesn,t close tight. I am going to have Sears at my home every time anything goes wrong for the next eight months or until they replace it. I have shopped with Sears for many years and never had a problem. I love Kenmore products but i will purchase them somewhere else.
View full review
Review
#1035864 Review #1035864 is a subjective opinion of poster.
Product
Oven
Reason of review
Damaged or defective
Loss
$500

They are not the Sears my mother knew

2.3
Details
I don't know what happened to Sears. They were once a premier store that everyone depended on, but now they can't seem to get anything right. It took me 6 months to get my washer and dryer a few years ago and now I attempted to get the pedestals and that has proven to be an even bigger challenge. I made my order based on the specifications from the manuals. First, the rep ordered only 1 when clearly I requested 2. Common sense, one for the dryer, one for the washer. Had to make a second order for the other one. Had to talk to 6 people to get this done. Most are in India, so communication was difficult. Finally got the delivery and of course, they sent pedestals that were to big. Through the process of returning them, I learn that they no longer make the pedestals I need. They tell me to call Kenmore direct, but give me a number right back to Sears. Then I get my refund and it is $139.00 short. Maybe it is time for this store to just close up shop and go away and take KMart with them. Service is just as bad there too.
View full review
Review
#1035553 Review #1035553 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
1.0
Details
Sears used to have a great protection plan for your home appliances. Now they only care about getting your money upfront and when the time comes to use it you will get screwed. If you purchase there whole house plan it is threw cross country warranty that has so much...
View full review
1 comment
Anonymous
#1568503

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Review
#1035349 Review #1035349 is a subjective opinion of poster.
Product
Sears Protection Plan
Reason of review
Bad quality