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Sears - Return
Sears - Return
I bought Garage door opener and was planing to install it next day, Next day, I opened the box to read installing instruction and I found there is more work than expected " since the new model is powered by belt not chain and it require lot of modifications", so i...
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Review
#1014359 Review #1014359 is a subjective opinion of poster.
Product
Garage Door Opener
Reason of review
Poor customer service

Sears - The Worst Company On The Planet

I enrolled in the Sears Home Warranty fiasco..Nothing but aggravation, inept technicians, and clueless customer service reps. The warranty plan is not worth one dollar or one minute of your time..If you call these sloths, be prepared for hold times up to one hour. When a tech finally shows up at your home don't think your repair will be close to satisfactory. Sears will be filing a BK any time now..Well deserved ! Do NOT ever think about dealing with this cesspool of an organization. YOU'VE BEEN WARNED !!!!!!' I see that this site request 100 words..How about 100 negative adjectives, will that suffice !!!!
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Review
#1013406 Review #1013406 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Full refund

Sears - Just Horrible!

1.0
Details
I purchased a refrigerator from Sears, which turned out to be a huge mistake! The salesperson assured me that the refrigerator would be delivered with the door handle on the right, and of course it was not, so the Sears delivery person said he would do it. I then started to notice interior cracks on the base of the refrigerator. I called Sears, they came out and said all they would do was tape over the cracks using a special tape and epoxy. They ordered the tape and epoxy, and taped over the cracks and said to call if the cracks continued. The cracks came through the tape so I called and an appointment was made. I was told by the call center, who made the appointment, that there would be no charge. The repair person did not show up or call, so after I called, they rescheduled the appointment for the next day, the repairman showed up late and informed me I would have to pay close to $400 for him to re-tape the cracks and then he left. I called and was connected with "customer solutions" where I spoke with a supervisor (Joyce) who told me she would send another repair person out and there would definitely be no charge, she said she made notes and read them back to me. The repairman (Brian) showed up on time, and told me I would be charged! He then told me that the reason for the cracks at the base was because the door was improperly installed, he even told me how to fix it, which I appreciated. With all the repairmen that have inspected the refrigerator, Brian was the only one that knew what was causing the cracks. I took the door off myself and made the adjustments Brian told me to do and now the door closes properly, thank you Brian! But because all of the other repairmen did not know what they were doing and wasted so much time, Sears will not fix the cracks because they now say it ran over their time limit! Can you believe this! They send people to set up your appliance that do not know what they are doing in turn causing damage, then they send inept repair people that (if they show up) don't know how to fix things properly. It was just luck that I got a good one (Brian), who immediately saw the problem and told me how to fix it. Can you imagine Sears wanted to charge me $400 for tape!!! Do not waste your time with Sears, as the supervisor (Joyce) told me....the left hand doesn't know what the right hand is doing when you call for repairs. The latest communication I had with Sears Customer Solutions was with Gina....she said Joyce did not make any notes regarding your repair not being charged, so she would e-mail Joyce's manager and he will contact me; which I sincerely doubt will happen at this point. They seem to tell you anything to get you off the phone, especially their call center, as they and Joyce told me not to worry that I would definitely NOT be charged. This is how Sears treats their customers....I hope after reading this, you will think twice about ordering anything from Sears! I will bet you my refrigerator that I will NOT receive a "call back" from Joyce's "Manager", as I was assured I would. (I will update this review if they are telling me the truth!)
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Review
#1013210 Review #1013210 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Sears Customer Care Review from Hoffman Estates, Illinois

5.0
Details
I have to say that I had a great experience with Sears customer service. They were quick, efficient and helped make the situation right within 7 business days---overall I'm extremely impressed. I was fortunate to get in touch with the correct people/dept. to get the assistance I needed. My issue was with a piece of jewelry I had purchased and they replaced the piece with absolutely no hassles and in lightning speed.....I couldn't be more pleased with the way I was treated. A big thank you to A. Cooper-Curtis for her outstanding customer service, you're a credit to the company and because of you, Sears has earned my business for life! J Davis-Smith
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Review
#1012501 Review #1012501 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Way i was treated and the speed
  • Efficiency with which my issue was handled
Reason of review
Good customer service

Sears - Shipping Service Review

Ordered 3 rings , Feb 16. All on one order. Total $365.00. All rings ordered size 8.. one ring came in one day size 8, ok,happy with that one. Next one comes in size 6. Reordered that one. Next day ring 3 shows up size 7. Sears got my money. And i got rings that don't fit. Customer service you get transferred, and put on hold. Until you are sick of them. And you can't understand them. English is not very good. Who ever is filling the order can't read. Then you have to print return lables, a big hassle. This is theft of my money. GET IT RIGHT SEARS!!!!
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Review
#1012401 Review #1012401 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

Sears - Told customer to do their job

Summary : Online agent told a customer to do their job of sorting out a missing order I placed an online order on 1/24, and it was supposed to be ready for pick up in store on 2/21. On 2/22, the status is still "Processing for Store Pickup". So, I talked to an online chat agent (Giovani). He told me the package is shipped to the store, and that I should call the store to sort it out. This is ridiculous! It is the job of the company to sort out the orders, and have it ready for pick up on time. The chat agent should have created an inquiry case and have the appropriate department communicate with the store.
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Review
#1012142 Review #1012142 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Order processing issue

Sears - Menards - typical poor service, poor program, and rip-off to consumer

I had the same problem. We spent the last year redoing our house and, of course, my largest rebate never showed up and they have no record of it. Ironically, it was sent with another rebate and I received that check for $6. I've contacted them twice regarding this and, each time, they claim that they are not able to help me without my original receipt, etc. It basically becomes my problem and I do not have the time to deal with it. Everyone, note: Home Depot does the same 11% and offers it off at the register! When they are doing this promotion, go in and purchase anything (even a candy bar) to get your receipt. The bottom will have the 11% off coupon that you can use on your next purchase at the counter - no issue, no waiting, no problems. It's a great program and does not create issues like this!
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Review
#1011623 Review #1011623 is a subjective opinion of poster.
Service
Sears Rebate
Reason of review
Problem with delivery

James McDougal's Horrable experience with SEARS

1.6
Details
Purpose- lodge a formal complaint against one of your associates/ Return a brand new bed and base. Name: Elizabeth Lay Associate Number: 64634 Store Number: 10 01293 Robinson Mall, Pittsburgh, PA Purchase Made on 12/26/2016 Item Purchased: Tempur- Ergo Plus, GMDSE 3798-00T History: I purchased this ~$6,000.00 dollar bed and adjustable base foundation . It was delivered and the Mattress was hard as a brick and the adjustable Temer-Pedic foundation did not work. When I tried to return it I was told sorry about your luck and BTW you can never return the foundation but you can return the mattress after 30 days.. For an additional 15% price During the sale I was not told about the Sears return Policy- That states we must keep the bed for 30 nights (the break in period) before we can get what we want? In fact this was the second lie I was told…. First She told me if for any reason we were not 100% satisfied she would fix it immediately and then she omitted the fact that Sears has a 30 day break in period an omission is the same as a lie it might be fraud. I do not have a model number. The guy left a book that says it is a Tempur-Ergo Plus but there is no serial number. The sales check # is 012931829447. On the receipt it says Ergo Plus, G MDSE 3798.00T-item no 82 31110 and MATT CLOUD MDS 2299.00T, item no 82 31053. name is Elizabeth Ley, Associate #64634, Trans no 9447, Store no 10 01293. Purchase made on 12/26/16.
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1 comment
JamesMac152
#1291384

I wanted to add, that after almost 30 days I have yet to have Sears contact me or in anyway try to resolve this?

Also I forgot to add: The Adjustable Frame that we purchased did not does not work as advertised. The Sales associate Mrs.

Lay said she would see about getting the frame fixed but that we would have to buy some additional hardware.

How it all began- So my wife goes to the store and asks Mrs. Lay for some assistance. Tells her “Mrs.

Lay, I cannot sleep on the mattress it is too hard. Mrs. Lay tells her 1. You should have laid down on the bed before you signed for it.

2. Why did she tell us “Call me if anything is not perfect? 3. Now she tells my wife sorry about you situation but you have to now sleep on it for 30 nights before it can be returned?

4. Why also was my wife told that we can never return the base?

According to SEARS web site we most certainly can. Just not to Sear....

Review
#1011483 Review #1011483 is a subjective opinion of poster.
Product
Tempurpedic Mattress
Cons
  • Rude staff
  • Long depute process
  • Department manager and her direction to sales staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6000
Preferred solution
Full refund

Sears - Wrong size box spring

1.0
Details
I bought a mattress and bed spring from Sears and they sent me the wrong size bed spring and wouldnt return it because it was past the 72 hours. I didn't realize it was the wrong size until I put the bed together. It was their mistake we will never shop there again!!! I am very unhappy because I spent almost $600 on this set and will now have to buy another box spring. I called customer service and they would not help me. I asked to speak to a manager and she would not get them for me because she said they would tell me the same thing. I would appreciate being contacted on this matter.
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Review
#1009939 Review #1009939 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Sears in North Little Rock, Arkansas - Jewerly

1.4
Details
My boyfriend purchase an engagement ring at SEARS and I have taken the ring back 5 times for repair because the diamonds keep falling out. I don't bathe or wash dishes with the ring on. This is suppose to be a life time happy occasion. I am thankful that he purchase the lifetime warranty, because this is the only way I could have the ring repaired. So, ladies please tell your man not to ever...purchase jewelry from SEARS. Now we have to save up to buy another ring from a real live jewelry store. Also, they want allow us to upgrade or refund our money. What a bummer...... SICK IN ARKANSAS
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Review
#1009473 Review #1009473 is a subjective opinion of poster.
Product
Ring
Cons
  • Way customer service for repairs handles things
  • Refusal to upgrade
  • Refusal to refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$899
Preferred solution
Full refund