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NOT THE SAME SEARS

1.4
Details
On February 11, 2017 I purchase a cycling exercise bike from SEARS. I was informed it could not be delivered until 3 whole weeks later on MARCH 3, 2017. I made numerous calls to customer service prior March 3rd and was informed each time that I would get a phone call between 6-9pm on March 2nd to confirm my delivery time. I stood by the phone all night and never received a phone call. At 11:00pm I called SEARS Home Delivery and was informed that they were having problems in their IT Dept and I should expect a call in the morning. On March 3rd I took the day off from work today because I had no idea what time Sears was coming to my home.. Around 2:15pm today I contacted SEARS and was told that my item would not be delivered today. At this point, out of total frustration, on March 3rd at 2:15pm, I requested a cancelation and immediate refund. The rep quickly processed my refund and informed me I would be getting a refund in 10days. There was a time when SEARS was highly reputable. Today SEARS HOLDINGS IS OBVIOUSLY NOTHING BUT *** ARTISTS THAT DO NOTHING BUT TAKE YOUR MONEY AND HOLD ON TO IT FOR AS LONG AS THEY CAN. My refund should be issued by March 13th. At this point Sears Holdings will have had my money for 4 weeks but it took them less than a minute to get my money. I plan to share my experience everywhere and every way that I can. SEARSHOLDINGS should not be allowed to *** and deceive people as I was.
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Review
#1016366 Review #1016366 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$340
Preferred solution
Full refund
2.2
Details
$120 DieHard Battery Gold 72 months warranty. Local Sears Automotive closed subsequently. Battery useless at 43rd month. 43/72 x $120 = $72 of useful service. Value lost $48. Sears will not honor warranty unless I drive 200 mile trip to a remaining Sears Auto Center....
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1 comment
Anonymous
#1613042

I AS WELL HAVE HAD A VERY DISAPOINTING EXPERIENCE, I WAS IN THE CRENSHAW BALDWIN HILLS MALL, AUTO DEPT. WENT IN EARLY 11/2011, FOR 2 NEW TIRES PUT ON, SUPPOSEDLY.

LONG STORY SHORT, I GOT IN AROUND 1;20 pm. checked in. ASK THE SERVICE GUY, HOW LONG IT WOULD TAKE HE RESPONDED ANYWHERE FRM 3 TO 3 1/2 HRS. I WENT INSIDE THE MALL AND RETURNED BACK IN ABOUT IN ABOUT 3HRS.

FINDING MY CARWHERE I LEFT; NEVER BEEN TOUCHED. SO OF COURSE I ASK WHY I WAS NOT CALLED. HE REPLIED SOMTHING TO EFFECT OF HE DID NOT NO. I SAID TO HIM I HAVE BEEN WAITING ALL THIS TIME FOR NOTHING.

HE LEFT THE COUNTER AND WENT IN THE DIRECTION 0F HIS BOSS I AM ASSUMING. BECAUSE WEN I WENT TO SEE HE WAS IN THE OFFICE. WEN I ASK THE GENTLEMAN THE SAME ? HE REPLIED HE SAID HE DID.

THEN HE WEN ON TO TELL ME THEY WERE SHORT TECHS. WELL IM FIGURING THEY KNEW THAT WEN I FIRST CAME IN. SO THE REST IS HISTORY.

I WINDED UP GOING TO PEP BOYS FOR THE SAME THING BUT FOR ABOUT $70 SOMETHING $S CHEEPER. YHA!!!!!!

Review
#1016249 Review #1016249 is a subjective opinion of poster.
Product
Diehard Batteries Car Battery
Pros
  • Rutland vt sears automotive
Cons
  • Close rutland vt store
Reason of review
Warranty issue
Loss
$48
Preferred solution
Full refund
Tags
  • Sears Diehard Gold

Sears - Wow...How the behemoth has fallen and fallen hard!

3.2
Details
Ordered a hot water heater LAST SUNDAY, February 26th with delivery ONLY ((no installation needed) guaranteed on Wednesday, March 1st. When they didn't call with a 2-hour delivery window on Tuesday night, the *** began. CUSTOMER SERVICE?? Perhaps hot water isn't as important in The Philippines or wherever their "Customer Service" is located but after being disconnected multiple times, their inability to find the order even with the order number, I reached out to JAMES POLITESKI, the Sears VP of Appliances in the corporate office via 3 emails and, hold on..I know you'll be shocked. CRICKETS. Nothing. No response whatsoever and I gave them till 12 noon Pacific Time Yesterday. For a company that was once great, I understand why they are going under. Here's the email I sent at 4:53am pacific time yesterday with names removed. Mr. Politeski, I ordered a hot water heater on Sunday, February 26th, 2017 for my sister and brother in law whose hot water heater went belly-up that morning. I have confirmation that the hot water heater would be delivered YESTERDAY, Wednesday, March 1, 2017. You blew it. Not only did they NOT call the night before of which the order and the information given to me said would happen, my sister had to deal with some know-nothing “customer service” reps, I’m guessing in the Philippines where perhaps hot water isn’t quite as critical as it is here. First, they couldn’t even find the order and when they finally did (I mean, she had the order number for god’s sake), they said it couldn’t be delivered until MONDAY, March 6th. UNACCEPTABLE. I was texting my sister while in the middle of an important meeting myself telling her to tell them to bump some other person who ordered after I did and get the *** thing delivered TODAY. Well, that didn’t happen and now it is supposedly scheduled to be delivered tomorrow between 7am-9pm. My sister's installer whom they had already booked is leaving first thing Saturday morning to go back East for a week. So your company’s error has exponentially compounded the problem of them still not having hot water despite a guarantee of delivery yesterday. Under separate cover, I am sending the order which you are welcome to click on and see the delivery date as I scheduled it (it was the FIRST available delivery date, by the way.) I expect there to be recompense in the form of an upgraded low nox 40 gallon water heater and/or the 6 year in home service agreement that I also purchased be sent back to me in the form of a check so I can pay for someone else to get out there and get the unit installed. It is 4:45am my time and I have been at work since 3:30am. That is my normal time of arrival. As my email is publicly available, unlike yours, and my company is MUCH larger than Sears is, it infuriates me that I have to go through this most likely pointless exercise to try and reach you. I will expect a reply by 12 noon Pacific telling me what you are going to do to make this right. If not, Sear’s doesn’t need any more negative reviews but I am a social media fanatic and believe me when I say I will be posting many, many reviews about this incident if it is not made right. You may also notice my title. I am in charge of affiliate sales and customer service here and if one of my customers was treated the way my sister and brother in law were treated, someone’s head would roll or, at the very least, they would be written up and I would have already interjected myself into the situation to make it right with the customer. I guess that’s why I’ve been doing this for 34 years. Make this right TODAY, please. There is no other option. And I’m forwarding the order to you next.
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Review
#1016214 Review #1016214 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Total failure on every front.
Preferred solution
Upgrade the water heater AND give me the 6 year in home warranty for free which I purchased
1.0
Details

Update by user Mar 08, 2017

Finally i got my money back thank God but i had to go through better Business Bureau. They where the ones that contact Sears and finally today i got a call from Sears letting me know that i will receive my full refund.

Original review posted by user Mar 02, 2017

If I could rate them -10 I would. They have the...
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2 comments
yeseniags81
#1300148

But i will never buy at Sears again. They lost a valuable customer.

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Review
#1015962 Review #1015962 is a subjective opinion of poster.
Product
Sears Master Protection Agreement Protection Plan
Cons
  • Tech or service
  • Defective products
  • Way i was treated
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Sears bad customer service

Sears a&e service inept technicians and long wait for parts

I recently called sears to service my 9 year old Kenmore refrig/freezer for which I had purchased an extended warranty. The freezer would not cool below 40, but the refrig worked fine. I called sears and got an appointment within 2 days. The tech showed up diagnosed the problem, installed a part, and declared it fixed and left. The next day I purchased groceries, many of which required refrigeration. Four hours after purchasing the food on a Friday night, both the freezer and now the refrigerator stopped cooling and the temp rose to 46F. I called sears and explained that the tech who serviced the refrig/freezer only 2 days earlier had not fixed the problem, and now both the freezer and refrig were not working. I was told I would have to wait until Monday, despite it being the fault of the tech who assured me the problem was fixed. A new tech showed up Monday and ordered 4 parts. Tuesday I found out several of the parts were on 'back order' and sears had no idea when they might receive them from a 3rd party vender. I know from experience that any part for any appliance , my refrig/freezer is a kenmore elite side by side and only 9 years old, can be ordered and received within a day. I would be willing to pay the additional cost to get the parts within 1-2 days. The sear rep on the phone said the parts dept would keep me informed via e-mail regarding the ordered parts, I still have not heard from them. My problem with sears is 3-fold; 1) inexperience tech incorrectly diagnosed problem causing me to lose food and increase the wait time for problem to be fixed. Incidentally I was told by another sears tech that sears could now respond to service calls much faster because of an increase in hiring techs, which would be fine if they were well trained and experienced or were accompanied by an experienced tech. 2) not kept informed about wait time for ordered parts 3) sears unwilling to obtain 'back ordered' parts in a timely manner
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Review
#1015262 Review #1015262 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • E-mail with appointment information
Cons
  • Lack of service on weekend
  • Untrained tech
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Warranty Service

Sears Tv Repair Review

1.0
Details
Two no call no shows by repair technician. Filing complaint with BBB and Sears is in noncompliance of their contract which will lead to litigation.
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Review
#1014554 Review #1014554 is a subjective opinion of poster.
Service
Sears Tv Repair
Reason of review
Poor customer service
Sears - Return
Sears - Return
I bought Garage door opener and was planing to install it next day, Next day, I opened the box to read installing instruction and I found there is more work than expected " since the new model is powered by belt not chain and it require lot of modifications", so i...
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Review
#1014359 Review #1014359 is a subjective opinion of poster.
Product
Garage Door Opener
Reason of review
Poor customer service

Sears - The Worst Company On The Planet

I enrolled in the Sears Home Warranty fiasco..Nothing but aggravation, inept technicians, and clueless customer service reps. The warranty plan is not worth one dollar or one minute of your time..If you call these sloths, be prepared for hold times up to one hour. When a tech finally shows up at your home don't think your repair will be close to satisfactory. Sears will be filing a BK any time now..Well deserved ! Do NOT ever think about dealing with this cesspool of an organization. YOU'VE BEEN WARNED !!!!!!' I see that this site request 100 words..How about 100 negative adjectives, will that suffice !!!!
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Review
#1013406 Review #1013406 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Full refund

Sears - Just Horrible!

1.0
Details
I purchased a refrigerator from Sears, which turned out to be a huge mistake! The salesperson assured me that the refrigerator would be delivered with the door handle on the right, and of course it was not, so the Sears delivery person said he would do it. I then started to notice interior cracks on the base of the refrigerator. I called Sears, they came out and said all they would do was tape over the cracks using a special tape and epoxy. They ordered the tape and epoxy, and taped over the cracks and said to call if the cracks continued. The cracks came through the tape so I called and an appointment was made. I was told by the call center, who made the appointment, that there would be no charge. The repair person did not show up or call, so after I called, they rescheduled the appointment for the next day, the repairman showed up late and informed me I would have to pay close to $400 for him to re-tape the cracks and then he left. I called and was connected with "customer solutions" where I spoke with a supervisor (Joyce) who told me she would send another repair person out and there would definitely be no charge, she said she made notes and read them back to me. The repairman (Brian) showed up on time, and told me I would be charged! He then told me that the reason for the cracks at the base was because the door was improperly installed, he even told me how to fix it, which I appreciated. With all the repairmen that have inspected the refrigerator, Brian was the only one that knew what was causing the cracks. I took the door off myself and made the adjustments Brian told me to do and now the door closes properly, thank you Brian! But because all of the other repairmen did not know what they were doing and wasted so much time, Sears will not fix the cracks because they now say it ran over their time limit! Can you believe this! They send people to set up your appliance that do not know what they are doing in turn causing damage, then they send inept repair people that (if they show up) don't know how to fix things properly. It was just luck that I got a good one (Brian), who immediately saw the problem and told me how to fix it. Can you imagine Sears wanted to charge me $400 for tape!!! Do not waste your time with Sears, as the supervisor (Joyce) told me....the left hand doesn't know what the right hand is doing when you call for repairs. The latest communication I had with Sears Customer Solutions was with Gina....she said Joyce did not make any notes regarding your repair not being charged, so she would e-mail Joyce's manager and he will contact me; which I sincerely doubt will happen at this point. They seem to tell you anything to get you off the phone, especially their call center, as they and Joyce told me not to worry that I would definitely NOT be charged. This is how Sears treats their customers....I hope after reading this, you will think twice about ordering anything from Sears! I will bet you my refrigerator that I will NOT receive a "call back" from Joyce's "Manager", as I was assured I would. (I will update this review if they are telling me the truth!)
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Review
#1013210 Review #1013210 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Sears Customer Care Review from Hoffman Estates, Illinois

5.0
Details
I have to say that I had a great experience with Sears customer service. They were quick, efficient and helped make the situation right within 7 business days---overall I'm extremely impressed. I was fortunate to get in touch with the correct people/dept. to get the assistance I needed. My issue was with a piece of jewelry I had purchased and they replaced the piece with absolutely no hassles and in lightning speed.....I couldn't be more pleased with the way I was treated. A big thank you to A. Cooper-Curtis for her outstanding customer service, you're a credit to the company and because of you, Sears has earned my business for life! J Davis-Smith
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Review
#1012501 Review #1012501 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Way i was treated and the speed
  • Efficiency with which my issue was handled
Reason of review
Good customer service