Sears
Reviews and Complaints
SEARS TRYING CHEAT ME OUT OF $329.23
I purchased a toolbox combo and when I got it out of the boxes found the bottom chest damaged and it was made too light for my needs.(I'm a mechanic and need it to hold a lot of weight) I ordered another one heavier this time and took it back to a local SEARS store them was told to give the local store a receipt from sears.com. The store didn't want to help just give me the run around telling me that they needed to see proof it was paid for.
SEARS.COM told me then that they need proof that it was returned.
I got very angry about this BS and paid my sears card off and closed my account they are still trying to cheat me out of the $329.23. I WILL NEVER SHOP THERE AGAIN!!!
Preferred solution: Full refund
Poor service
Worst experience ever
I am a SEARS customer. I purchased a refrigerator from the SEARS outlet in Lenexa, KS 6 weeks ago. The fridge immediately stopped working. We had a technician come out and he said we needed some parts to fix it. We had to wait two weeks for the parts to come in. The parts came in and the technician came out to fix the fridge. The fridge did not get fixed and stopped working again in the middle of the night. That was over 3 weeks ago.
Since then we have tried to schedule multiple appointments with the technicians and they have been terrible to work with. We had an appointment for Friday the 2nd of March, but we could not be home until after 3. So, the person making the appointment said she would tell the technician not to show up until after 3. They showed up at 1:45 and so we didn't get our fridge fixed. We had to wait another week for it to get fixed.
Which brings us to today Saturday March 10th. We had an appointment scheduled with the technician from 8am-12pm. The technician never showed up. And, so we called the 1800 number and the people said our appointment had been rescheduled to Wednesday March 14th from 8am-12pm without our permission. We were not even called to tell us that our appointment had been changed. We called the warranty people, costumer service, the technicians and everyone else in your organization we could think of and they all said, "Sorry, you'll just have to do the appointment Wednesday." They also said the appointment was rescheduled because the technician showed up and we weren't home. This is a LIE. We have been at our home all morning. The front door was open at 7:30am.
We paid all this money for a fridge that doesn't work and extra money for a warranty and this is what has happened.
NEVER BUY SEARS!
I will never purchase a Sears appliance again
- I am very upset and dissattisfied
Preferred solution: SERVICE WHEN PROMISED AND IF NOT TAKE BACK ALL SEARS APPLIANCES GIVING ME A FULL REFUND INCLUDING THE PRICE OF INSURANCE. pAYING ME FOR MY TIME WAITING FOR SERVICEMAN 25 HOURS
Can anyone help me get my washer replaced?
- All my appliances before this
- Lack of documentation that delayed fixing the problem
- No customer service people in service not in our country
- Lack of empathy to resolve
Preferred solution: Deliver product or service ordered
Don't shop at SEARS!
Preferred solution: Let the company propose a solution
Return through sears marketplace
I purchased an HVAC unit from Sears and they quoted me a price of $10,000.00 plus told his I did not want to pay that price for entire unit at this time. The service contactor come be with a price
- Customer service rep was patient and polite
- Horrendous is the word that first comes to mind
Product warranty is worthless
Scammed into Warranty, where they fix NOTHING
Side by Side Frig nothing but headaches
We purchased a Kenmore side by side in September 2015 and in the 2 1/2 years we have had to spend at least half of the cost of the frig on repairs to the icemaker. The reasons we got were: software not quite perfected, the factory lines installed were not correct, etc.
We can honestly say we bought the Kenmore based on reputation and good info from family and friends, but have regretted the decision ever since.
We were even harassed by Sears Credit for unpaid service bills, which had been paid at the time of service and the technician stepped in with proof which meant nothing to the credit officer and took several weeks to resolve. Lesson learned and never again to purchase Kenmore products.
Preferred solution: Just to let people know
Sears Kenmore Warranties
- Poor
Preferred solution: Full refund
Bolier
Im not very happy with sears are boiler broke on april around the 20th we called to sit up appointment lefted my aunt there waiting for the tech guy to show up they state they rang the door bell which my aunt says they didnt we called to sit up another appointment which was schedule 5/2/18 i was working so didnt answer my phone right away so called them back about five minute later for that reason they cancel my appointment called customer sevice got hange up twice went down to sears to reshedule appointment since i had asked to speak with a supervisors and she kepted hanging up on me sears then told me maybe they will come Monday never will buy anything from sears again since there employees are very rude and stupid
HORRIBLE LIARS AND SCAMMERS!!!!
Bait and Switch after Purchase
Purchased a range, delivery scheduled for Nov. 25, 2017 between 6:00-8:00 pm.
I cancelled, would not allow a night delivery. Rescheduled for Dec. 2, no one showed up, called Sears told only the the gas range connector would be delivered. Next delivery date Dec.
9th, called on Dec. 7th to confirm Dec. 9th delivery. Sears rep.
stated range not available, blamed manufacturer, but would deliver gas range connector, as before I decline delivery. Sears rep offered 15% off gas connector. Declined and now new delivery date is December 23rd. No range delivered on December 23rd, called and given same excuse.
January 2018 finally delivered range, it was rejected top of range crushed. Second delivered range, side of range crushed in-noticed this after installation. Immediately called Sears requesting a replacement, told they did not have a replacement and did not know when one would be available. Went to local Sears store and made another selection.
Called backed on Jan. 21 requested the change, told it would have to be approved by upper management. Called back on Jan. 22 with the same request told it would take 24-28 hours for upper management to approve.
Jan. 24th called back and told I did not contact them within the 72-hour time to lodge my case. When challenged and given date and times I called placed on hold. Finally agreed to make change and next they wanted a credit card number to charge for the color change.
Did not give credit card number, told Sears rep it was on Sears as they did not honor my selection of range. They accepted my money however I had no product. Finally received a range, however after delivery made I located a scratch. Sears came out Feb.
9th and was told I would receive a new range on Feb. 23rd. I have a copy of the "Delivery Summary Route" with a written note "2/23/18 Pre-inspect unit before delivery. Range need to be replaced ASAP" No range delivered, called Sears and Sears rep stated no delivery was scheduled.
Called several times with not resolution. Finally I was told again that I did not call within time frame, when confronted with documentation then placed on hold for long periods of time and my call dropped to loop again and repeated my story to 6 different people within an hour. Even though I had a copy of the delivery sheet with the written statement, Sears would not change the range. I have not used the range.
This experience with Sears has left a bitter taste with me that Sears does not honor their end of a purchase. I will not purchase from Sears again. Then Sears rep asked when I received an email she would appreciate it if I gave her a favorable rating on her helping me that day.
Really, after the poor way Sears has handled my issue, why would I give a favorable rating. How insulting.
Preferred solution: Deliver product or service ordered
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You're not an airport, you don't need to announce your departure
Please curb your entries Mina1985 and Mike 1980 (as well as the other pseudonyms to 'guise' and 'shield' yourself with). Freedom of speech is contingent upon your own experiences and your proof likewise. Please apply your commentary to your own situations and circumstances and be helpful.
You failed to examine the merchandise prior to purchase. FAULT : Yours
Hello Ted. Please be helpful and tell us how your own conclusion and your experience helped you to derive this commentary conclusion."Everything we HEAR is an OPINION, not a FACT. Everything we SEE is a PERSPECTIVE, NOT the TRUTH." ----Marcus Aurellius