Sears
Reviews and Complaints
Sears protection agreements and service
Worst experience ever
I have been a sears shopper for longer than A LOT of you folks have been Alive. I'm 72 years old and Sears Robuck gave me my first credit card when I was an older teen.
I've stuck with the company for MORE THAN 50 YEARS. I can't say I've never had a problem but it seemed that the people at sears used to be willing to do whatever was needed to take care of a problem. I have a whole house agreement with sears (Cross Country) and have had a couple of minor things taken care of in the last few years. NOW however I have had a broken refrigerator since around Nov 20th 2017, it is now Feb 2018.
That means Thanks giving, Christmas, New Years, and today is the Super Bowl! I have tried everything humanly possible to try and get them to live up to their agreement but to no avail. I talk to them on the phone about once a week and nothing happens. When I had the audacity to suggest to one woman that she might not understand what it was like to wait over a month to get a product repaired she became very abrasive with a "you don't know me" attitude.
Attitude is something else that doesn't seem to be rare at the company. In addition to that the Company that Sears hires locally to do the work ALSO has a 1 star rating. and Sears DOES continue to bill me every month. Finally!
AND THIS IS THE BEST PART! If you tell them you may call a lawyer they ,will refuse to help you further, And the local company? If you complain to the BBB, they will REFUSE to complete your repairs.
(I mean why would we waste our time if you don't like our service!!) Well the good news is that we can continue to sell the stock short or buy out of the money puts. Perhaps we can get some of our money back.
- Service or the quality
- Useless service contract
Preferred solution: FIX THE REFRIGERATOR! AND REFUND THE MONEY I HAVE SPENT ON THIS CONTRACT!
FIND ANOTHER APPLIANCE DEALER, Sears sucks.com out of buisness
- Protection agreements
It’s awful service
Lawnmower Technician
- Lack of customer service nor call for cancelled appointment
Preferred solution: Let the company propose a solution
Horrific Customer Service AND Return Policy!!
On March 3, 2018, at approximately 10am, I and my wife visited the Buena Park Sears located off La Palma Ave. in Southern California.
We had with us 2 articles of baby clothing that were purchased for my 1 year old daughter as a recent gift for her birthday. We were not provided with a gift receipt or original receipt. Our friends forgot to ask for a gift receipt, and did not want to include the original receipt for obvious reasons (they purchased the clothes as a GIFT). We went into the store with the intent to simply exchange the clothing (brand new, out of the box, original tags still attached) for a larger size, since the size that was purchased was too small.
We were told that the sears "POLICY" was that an original receipt/gift receipt is mandatory for a return, refund, and/or an exchange. I didn't understand that as the tags clearly said "Sears" on them. Let me not forget to tell you that the sales associate also had the nerve and gall to tell me that at the time of purchase ALL sales associates ask purchasers if a gift receipt is required, and that our friend had the chance to ask for a gift receipt at the point of purchase. WOW!
I asked to speak to a manager, unfortunately I had the experience of speaking with the STORE MANAGER SANDRA (who of course nobody knew her last name at this very store - asked 2 different employees). Sandra rudely walked up to the cashiers area, stood about 15 feet away from us, and began speaking only to the sales associate. I interjected and attempted to tell SANDRA that the items purchased were a gift and that we didn't have the receipts - before I could even finish my story, SANDRA at BUENA PARK cut me off and proceeded to adamantly state that there is nothing she can do and walked off!! Shocking, appalling, disgusting, inferior, discourteous, rude, unprofessional, and glad they are closing 39 stores.
I was actually thinking of purchasing a $3000 fridge from this store, but after that encounter with SANDRA at BUENA PARK, I too stormed off! Called their corporate number, and even they backed up their ridiculous policy. Who runs this sham of a store anyway? Who endorsed this horrific policy?
Rules are rules, policies are policies, but there are exceptions to be made too. I was one of those exceptions, and if one is knowledgeable about customer service, this would never have happened.
I'm glad this pathetic excuse for a store is losing sales. I'm sure their lack of customer service skills has played a part in it.
- Customer service
- Worst service ever
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service in the Philippines is a disgrace.
Bad service
WORST COMPANY EVER!!!!
I WILL NOT BUY A SEARS HOME WARRANTY PROGRAM OR ANY OTHER PRODUCT FROM SEARS AGAIN!!!! YOU SHOULD'T EITHER!!!!
Their techs are rude and have no respect for you or your home.
I had a warranty program and they fixed the issues but created more by breaking the unit and now will not work because of it. They made me file a claim with Sedge-wick (Sears Insurance provider) that will only pay a fraction of what it will cost to replace it. Had i just kept my mouth shut it would have been completely replaced.
Now after 5 weeks of going round and round with both sears warranty team and now Sedge-wick i am only getting 1/2 of what it will cost to replace it.
I WILL NEVER BUY ANYTHING FROM SEARS AGAIN!!!! I WILL NEVER GO TO THEIR STORES
- How i was treated
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had bad bad experience with my washer I purchase 2015
Preferred solution: Full refund
Worst customer service!!
How Bad Sears Sucks or 42 Years of Being a Valued Appliance Buyer Means Nothing Anymore or How 1 Purchase, Poor Customer Service, Selling What You Can't Deliver can Ruin a 42 Year Relationship
I am a caregiver who cares for 2 people with body control issues. Stage IV Ovarian Cancer/Disabled.
Not having a clothes washer is not an option. I spent $1,000+ on a washer which has now been rescheduled twice, and I have no washer after 13 days of hell, I have no washer. It may come next Monday, if they don't reschedule again. After hours, 6 phone calls, numerous lies (no exaggeration)., I still have no washer.
I was passed from one person to the other and busted them when the 1st guy I spoke with pretended to be the supervisor of the second guy I spoke to. Finally, 1 woman made the decision to upgrade my model to one that WAS available. Today I learned this also was a lie. I picked another model, and trying to disprove my NEED for it sooner, a lady in the executive offices there, offered me a better model a day later.
When I pointed out I had bought 15+ appliances for more than 40 years, and I am done. The boss of Tessa in the executive offices (1-88*-571-**** x 16), told me that if after pleasing me for 4 decades, I couldn’t allow them 1 mistake . . .
Are you kidding me? How is that for not giving a crap, how you treat customers?
Save your money, go to Home Depot or Lowe’s, look someone in the face and spend your money with someone you can go back to make accountable. Save yourself the aggravation DON’T BUY APPLIANCES FOR SEARS/KMART!
- What i order to be delivered when i ordered
- Run around and lies and rescheduled deliveries
Preferred solution: Deliver product or service ordered
There is no help whatsoever for delivered items
Agree customer wont shop there again
Shut out of on-line service and stuck in voice jail
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Total incompetence and unprofessional feels like filing a law suit, although technology prevails they cannot support I guess they need to be trained well before they can actually start working
THAT"S GOING TO BE ONE OF THE BEST THINGS ABOUT MY WINNING THE PUBLISHERS CLEARING HOUSE SWEEPSTAKES : I'LL BE ABLE TO WILLY-NILLY SUE ANYBODY AND EVERYBODY I GOSH DARN FEEL LIKE IT FOR EVEN THE MOST FRIVOLOUS REASONS!!!!!!!!
Very horrible customer service!!!
It is providing for your local repair company’s. Keep your money local and use a reputable repair company. Rochester NY
You shouldn't be "baffled" as Sears has some financial problems and is closing stores nationwide of late. It's not a good idea to buy much of anything from Sears anymore.
Appliances can be purchased at many stores, both big and small. Buying these "protection" warranties is usually a waste of money in the long run.
Of course you are right on beam with your comment. The service from Sear has seriously deteriorated in the past 17 living in So AZ.
Turnover in the technicians is high and now the techs apologize and complain about their management, working conditions (3 techs for all mid and So AZ to cover garden tractors and small engine repair), etc.It has become dismal. But the breakdown of Sears, may provide an opportunity for another organization?