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Sears - Over Charged

The diagnostic tech said we needed a new pump. He ordered the pump and scheduled the repair and we paid for the part and repair. When the repair man finished the repair he presented the total bill. After he left, my wife looked at the bill and said it was higher than the bill given to us by the diagnostic tech. The repairman changed the REPL charge from $80 to $90 and this increased the Labor Tax by $0.65. We were over charged $10.65.. I called Customer Service and the girl could not understand what the error was and hung up. I called the next day, they still did not see the error, but they offered me a $10 gift card. I refused because I did not want to spend more money at a Sears Store. I wanted my $10.65 refunded. They put me on hold and hung up after 30 later.
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Review
#1004413 Review #1004413 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund
1.3
Details

Update by user Feb 07, 2017

My entire issue with Sears involved Sales Dept., Customer Service, Delivery, and Credit Card dept. It had nothing to do with the product.

Original review posted by user Feb 06, 2017

My dryer and dishwasher decided to die on the same day, right before I was to coordinate a large event. I called my local store, and...
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Review
#1003789 Review #1003789 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Fact that they do not care about causing issues in my life
Reason of review
Problem with delivery

Worst experience of my life, never buy sears again

1.0
Details
The salesman, George, in the store was decent. My problem began when I needed to change a delivery date. I was doing a total kitchen remodel and was not sure when my kitchen would be ready for appliances. As it turned out, I was 3 weeks early and George had told me as long as I gave then up to a weeks notice, I could change the date, either way. When I called to change the date, first off I had to talk to angry foreigners who told me absolutely no. So I hung up and called again, thinking I just got a bad customer service representative. This time I got another angry customer service representative, who I had to threaten to cancel the whole order, go to the store and repurchase for an earlier date....magically they could deliver it the next day. It came on a Saturday (in a rented truck, by guys that don't look like they can move appliances, much less install them) and my contractor did not go to install until the following Tuesday. They told me there was a big dent in the refrigerator, so I had to call. Good thing I caught it within 72 hours (that's a magic amount of time for sears, as everything takes 72 hours) or I would not be able to return....NOBODY EVER TOLD ME THAT, I was lucky. From that point on I was on the phone with foreign customer service representatives (that I could not understand and accused me of putting the dent in the refrigerator). 7 days later, I finally get approval for a exchange. They new refrigerator is now delivered by 3 "stoned" guys that smelled like yesterday's chewed tobacco, whiskey and ***. They put a 4 inch scratch in my new wood floor and couldn't figure out how to connect the waterline to the ice maker....really, and they charge for installation? Sears you should be ashamed .... I will NEVER BUY ANYTHING from you again as well as discourage anyone I meet... bring your customer service back home, while you still have customers left.
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Review
#1003282 Review #1003282 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund

Sears Furniture Leasing Review

1.5
Details
Why not lease it through Sears is a ripoff. Unless you want to pay 3-4x what a product is worth don't use this program. It's a very expensive lesson on really reading the terms of a *** agreement.
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Review
#1002588 Review #1002588 is a subjective opinion of poster.
Service
Sears Furniture Leasing
Reason of review
Pricing issue

Sears - Horrible Refrigerator Service

1.0
Details
Called Sears to service my refrig...ice maker making ice but won't dispense thru the door...service person shows up...after 15-20 minutes says it's an electronic problem...charges me $100 to NOT diagnose and says it could be a couple of things and it would be approx $400...we declined. called local guy...took him 15 minutes to diagnose and repair the problem... charged me $35. A&E, the Sears repair.service co, was no help...called to complain after talking to whoever answered the phone asked to be transferred to a supervisor... was put on hold, then hung up on. what's up with the 100 word floor? that's my story
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Review
#1002266 Review #1002266 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Sears Customer Care Review

Very poor customer service and a bunch of thieves. What they are charging you for repairs is highway robbery. Had a bad experience with them and never again!!!! I want nothing to do with SEARS. I took a scissors to their card
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Review
#1002204 Review #1002204 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Battery Review

2.2
Details
I bought a battery from Sears just over two years ago. The battery has died. It is within the stated warranty period. Sears won't replace it because I don't have a receipt. Who the *** keeps a receipt for that long? They won't do a *** thing for me.
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Review
#1001813 Review #1001813 is a subjective opinion of poster.
Product
Battery
Reason of review
Warranty issue

Sears - Kenmore Refrigerator Review

1.7
Details
I purchased a refrigerator and paid for delivery. The door was to be changed to open in the opposite direction. Delivery personnel were unprofessional and upset about having to change the door, one man stating "we're really not into doing this". The job was hurried and the door would not close properly. When I complained to Sears, the same two individuals were sent to do the repair. I turned them away and ordered another refrigerator, explaining the situation to the Reno, NV store manager. The same two individuals delivered the second one. Again I contacted the store manager, asking that someone other than the same two individuals change the door to open in the direction I specified at the time of my purchase. I was told that Sears contracts with a local company for delivery of their large appliances, therefore they are not responsible and could not help me. I never did get the door changed to open in the correct direction. I know why Sears is going out of business. I am in my 60's and have always purchased Sears appliances. Never again! Sears customer service is a thing of the past. I can spend my dollars anywhere and I guarantee it won't be at Sears.
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Review
#1001312 Review #1001312 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Damaged or defective
Bought Levi jeans for $41.00- gave them to my husband two weeks after I bought them. Belt loop was ripped but didn't realize . Brought them back 31 days after I bought them to exchange the defective pair AND buy two more pair. Manager, Billy, after making us wait 20...
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1 comment
Anonymous
#1280106

I cannot fathom why consumers fail to check the store's return policy when they buy something. Then complain when the store won't bend the rules just for them.

Review
#1001267 Review #1001267 is a subjective opinion of poster.
Product
Levi Strauss And Co Jeans
Reason of review
Return, Exchange or Cancellation Policy

Sears in Brookfield, Wisconsin - Purchased Washer and Dryer

Purchased a washer and dryer from Sears, dryer not working service was called did not show up until 10 days after deliver. Service technician came with no parts, had to order with no hard date of parts delivery or when the tech would come out to install. Called Sears customer service, an oxymoron to say the least. Customer service representatives are from India, read from a script and give you the run around, would never give a solid date when the appliance would get fixed. Called their outsourced service department, eastern European representatives, once again given a run around after 50 minutes on the phone. Called store that I bought the appliances from to come and pick up, went to Best Buy purchased washer and dryer. To all companies failing like Sears, do not outsource your customer service to foreigners, Americans don't like that, as they are rude and not customer service qualified. Sears was a once great corporation is now reduced to a flailing outsourced second rate store. It will be bankrupt in a year or so do to poor management and outsourcing;.
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Review
#1001266 Review #1001266 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund