Sears
Reviews and Complaints
Have a kenmore washer broke
On line purchase
I purchAsed shoes online online sears.com was able to pick up that day at kmart. I paid double the price online when compared to in store.
They would not return the difference in price. Said I had to return them today and come back tomorrow and hope my size was there.
I handed him all the clothers in my cart which was over 100 dollars and they have lost my business. No wondet kmarts and sears are closing will not be shopping in either store in future.
Bad Delivery Experience
On January 18, 2018 we took delivery of a new stove and refrigerator from Sears. The delivery men were the most unprofessional I have ever seen.
They didn't want to deliver the refrigerator, they said they couldn't get the old one out. They complained about the range hood for the stove being in the way. My husband told them the refrigerator was put in place with the range hood there. The man said well it won't go out now.
My husband had to tell him how to get the old refrigerator out. It went out then with no problem. They did not take care to protect our home or the merchandise. They did not finish set up of the stove and refrigerator.
What little packing they took off, they threw on the floor for me to clean up. My husband found a big piece of the old refrigerator just left in the front yard. They did not level the stove or put the racks and crispers in the refrigerator. They did not test the oven.
Later in the evening we saw a dent in the refrigerator.
We couldn't call because we had to go to Arizona the next day due to the death of my husband's mother. I will not purchase from Sears again, because of the unprofessional delivery service.
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Verified Reviewer | Newark, CaliforniaWaste of time
If will never, EVER deal with Sears again!
SEARS are *** bags and liars, they ABUSE THE ELDERLY TOO!
2/14/18 Update on review with Sears. basically I am still in the same boat with them, they lied once again and told me as of February 1st I would be eligible for a replacement washing machine.
I finally had my dishwasher repaired by an outside source due to my illness and the length of time! Sears told me to call back on February 2nd and they would start the replacement on washer and when I did low and behold they said that was not happening that the 21 day replacement policy started that day! REALLY??? surprise surprise!
Even though I have called a million times and waited over 2 months and gone thru corporate who also promised resolve and still nothing. I also have 2 other friends that are going thru the exact same thing only not quite as long and I told one of them to just go buy another dishwasher somewhere else like BEST BUY who has great customer service as there's is 10 yrs old even though she bought the warranty. The next date for my part delivery is tomorrow 2/15 and since it isn't here yet and I doubt the parts stork is going to deliver it today, I am guessing it will never come!! However the 21st is the NEW "we will replace it then" date.
I don't believe a word anyone says from Sears direct or indirectly. Just don't buy from them, they HAVE to get the message. I am looking into a class action law suit thru an attorney friend of mine, so will be back on here soon to let everyone know who might be interested!
I want the publicity more than the money! *** BAGS is what they are!
- Worst customer service i have seen in my 62 yrs on this earth
Preferred solution: I want it replaced as promised several times 2 months is TOO long!! All you do is LIE to me! Called Elder ABUSE
Sears suck
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Verified Reviewer | Metairie, LouisianaWorst retailer in the world
- 30 day return policy
Awful Customer Service
- Refund processing
Preferred solution: Full refund
Warranty Service
- Telephone firewalls for customer service
- Poor management and service
Preferred solution: Deliver product or service ordered
Pissed off
Poor service
i ordered a battery for a kenmore portable vacum that i had purchased two years ago. customer service online chat services of sears told me i had to order an adapter and a replacement battery comes with it.
that was the only way to do it. well, i was sent an adapter only. customer service dept apologized and said they would ship out a battery asap at no extra charge. again i received only an adapter.
third contact with customer service informs me that the battery for this item is no longer available! i shipped both adapters back to sears over a month ago and have not ryet received a refund of the $40.
i had paid. yikes!
Preferred solution: Full refund
Worst Customer Service - DONT BUY THEIR PRODUCTS
Preferred solution: Deliver product or service ordered
Return Policy SUCKS!!
My MIL purchased 2 pair of Haggar slacks for my husband for Christmas and he wanted me to exchange these for Levi Jeans. Well apparently Sears has a 30 day return policy and now I'M STUCK WITH THESE SLACKS!
I called corporate and she said sorry but we can't do anything for you. I don't want these pants they are a waste of my MIL's money. I wish SEARS would take a page out of the Kohls playbook, Kohls will take it if you have the receipt or even if you don't have a receipt. I know SEARS is having financial difficulty, but I would hope they would go down in style and not leave a bad taste in your mouth.
But at this point it doesn't seem as if they care at all, they don't care who they screw.
Had I known this I would NEVER have takin my MIL shopping there in the first place. Too Bad SEARS has to SUCK!
- Efforts made by employees
Preferred solution: Full refund
Broken Fridge
I purchased a fridge May 2017 and it has broken twice. The first time in December 2017 and wasn't repaired until January 2018 and now its broken again with the exact same problem.
Me and my family been without a working fridge since February 12, 2018 and Sears refuse to do anything about it. I filed a Better Business Bureau complaint because I would like a Full refund and replacement of lost of food due to me having to throw all my food away. Back in December when it first broke I had to call off work just so they could look at it. Then they had to turn around in January to come back and fix it and my Husband had to call off work for that.
We cant afford to loose our job for calling off due to a broken Fridge this is complete nonsense. Then when I reported it broke for the second time they gave us a Saturday appointment because we refuse to keep calling off work. So they was suppose to come March 3, 2018 and NO ONE ever showed up and I called all that morning cause they said someone would be there between the hours of 8 till 12pm. They never came at all then they gave me a story about they couldn't locate the Tech what kind of mess is that the company is very UNPROFESSIONAL AND THIS IS COMPLETE NONSENSE.
At this point fixing it for a second time is not an option at all because obviously we was sold a broken fridge.
I BET THE OWNER OF THE COMPANY FRIDGE WORK JUST FINE BUT THE ONES THAT'S SOLD TO THE CUSTOMER BREAKS WITHIN THE FIRST YEAR SO WE CAN PURCHASE A HIGH WARRANTY TO KEEP COLLECTING MONEY MAKE NO SENSE AT ALL. I WILL NOT KEEP QUIET ABOUT THIS I WANT MY MONEY BACK !!!!
- Warranty service
- Sears customer services sucks
- No manager to speak with
Preferred solution: Full refund
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Just curious...but you do realize that almost all companies have a separate online system than their in store pricing right?!Plus you said a Kmart store. Although they are part of one umbrella company they are NOT the same company.
So they can’t price match.
Pretty much the same as Macy’s & lord & Taylor. Just saying.