Sears
Reviews and Complaints
Craftsman power equipment is garbage
New Washer not working correctly
- Polite people
- Sales person
- Poor customer service and merchandise
LIARS
Purchased a mattress/box springs from Sears.com. On orders over a certain amount they waived their $25.00 haul away fee of your old mattress/box springs.
The day my new mattress/box springs was delivered, they carted my old mattress/box springs to the driveway and brought in the new. Which they had to place on the floor because the frame was not delivered as it was supposed to be the previous day. Then as they were leaving they said they would not haul away my old mattress/box springs because it had dog hair on it. No where was it stipulated that haul away would not be possible for a dirty mattress.
I have been passed around like a football with customer service and so many other representatives of Sears.com it's dismal.
And still nothing has been done. They are trying to tell me now that because I didn't pay for shipping that they are not obligated to haul away my old mattress/box springs.
- Price
- Deceptive haul away practices
Preferred solution: I want them to honor their haul away service
Worst Consumer Experience of My Life
6/19-Went to local Sears store and purchased a stove top. Received email receipt and was told we would get contacted the next day for delivery/installation info.
We were never contacted and after a week (we were away), I called them. They were going to try to contact installer and still no one got back to me. 2nd call into Sears and they gave me the installer phone # to call myself. (gee thanks) I called and spoke with local installer and she said Sears just gave them the info that day, 6/27.
She had me scheduled for installation for 6/29. She called me back and said she had to cancel the install because the item wasn't going to be at the local store. She then told me the item was set to be picked up in Colorado. I have no clue where they got a Colorado address from as we are in FL.
I called Sears again, they said it is all set to be picked up at the 'store' on thursday. I then had to clarify which store, and she gave me the Colorado location. Being as the customer service is not located in the US, she wasn't aware that CO would not work for FL residents. ( unbelievable) I had to tell her that was 2000 miles away.
At this time she says they should cancel the order and re-order the item. I asked why can't we just edit the address and they stated they couldn't do so. We went ahead and cancelled that order and went to immediately re-order and now I am told they cannot because it is now out of stock! I truly couldn't believe what I was hearing.
How could it be out of stock? There was an item available that was going to Colorado, we knew that much! Now I am told to chose a comparable item and they will honor the price. A stove is not something you simply chose online in 5 minutes, it takes some research, however I scurried to find another one that would work for us.
It took 40 minutes to now process this new order. Just as we are finishing up, I am now asked to speak to someone in their card security department for my credit card( probably because of all the activity). Oddly enough, this was the one English speaking person i spoke with the entire time. As she is asking me a few security questions, she says that the delivery address for this new order doesnt match what I just gave her.
I said how? I said there was an old order that was cancelled and that was set to deliver in CO, could that be the confusion? She says she sees that previous order and BOTH of them are for CO. I could not believe this!!!
I told her to immediately put me back on with the lady who was placing my order so that we could remedy that, again, ASAP. She connects me back and now we are fixing the delivery when she tells me that this new 2nd order is now also OUT OF STOCK. I started to cry. At this point I have been on for almost 2 hours with absolutely no resolution.
I am told to pick yet another comparable item. There really weren't any left. As it was the second stove I chose wasn't really the one I wanted. So I found the last one that seemed doable and gave her the item #.
She tells me that this one is too expensive and they can't honor the same price. We went back and forth because i just couldn't understand this. They messed up both my orders, took up my time, and yet now they can't honor their word because the 3rd stove I chose was too expensive??? That was the least they could do!
I got upset with her and then was hung up on. After 30 min I went online and saw that the 1st stove I chose back on 6/19, seemed to not be 'out of stock' any longer. I called back in and started all over. Spoke with someone and just asked about that stove and if it was in stock.
I was told yes, and then the order process began. 20 min later he comes back and says he apologizes, but his screen didn't refresh and the item actually isn't available. (but it showed it was on Sears.com on my end, so I never got an answer to that). I had them check the 2nd stove that had just gone out of stock hours earlier, and guess what, that one was available now.
Wow. So we started all over AGAIN. 45 min later, same price was honored and I now have my 3rd order placed and delivery expected for 7/3. Hours later I receive an email regarding my 2nd order, and explaining why it was cancelled.
I was completely appalled because the email was 100% false! They were stating that it was cancelled because there was no installation service available in my area, which we know is completely inaccurate as I had spoken to them that day and they were very available.
Preferred solution: Let the company propose a solution
Frustrated and Disappointed
- Being lied to and deceived and my time wasted
- Lack of communication on status
- Very poor customer service
Preferred solution: Full refund
So Sad
Subpar products poor customer service
Dented $2000 refrigerator. Damaged on delivery
Reported the dent in the freezer door of the freezer drawer. Was assured the drawer would be ordered and replaced.
Only they ordered an inside tray for the freezer. Once I called to have them order the stainless portion which was damaged, they said the 1 yr warranty does not cover cosmetic issues. Wtf?!? Cosmetic issues???
It was damaged in delivery! Supervisor informed me that nothing they can do. Pissed and will NEVER buy another thing from Sears. Hope they do have to close all their stores.
Worst runaround customer service ever. Do yourself a favor and avoid Sears like the plague!
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Verified ReviewerWorst possible customer service with repair
- Outsource customer service to philippines no american support
- Hostile
- Outsource customer service to philippines no amer support rude
Preferred solution: Let the company propose a solution
Why not lease it..............at SearsOutlet in Melrose Park, Il
Bought a Refrigerator and Stove and was persuaded by the saleswoman to try the Why not lease it that they only charge 5% if you pay it off in 4 months, an an additional 5% if for the remaining 2 mo if you go the full 6 months and you're done. I said cool that's less than putting it on a credit card at 25% and I can pay it off in 4 months.
We did the paper work and it was approved for my purchase. Now 2 weeks in and the first automatic payment I discover my stove isn't acting properly and I get the paper work to call Sears and discover that on the flip side of the "receipt" contract there is additional information that I was not aware of as on the day of purchase I didn't have my glasses so I couldn't read the fine print. My purchase was a total of $1,608.14. The bottom line is, after contacting "Why not lease it" to explain their math to me this is their contract................$129.84 every 2 weeks for 4 months and 1 week is "$1,348.40" which included my $179.84 down payment.
and if I were to continue 4 more payments totaling $519.36, I would have paid them a grand total of $$1,817.76 which is $209.62 more than my purchase price. I asked Why not lease it if that was the 5%. Their answer was no you can then give the merchandise back or pay us an additional $856.98 to own it !!! My response was are you kidding me, had I know that and had the sales lady communicated that to me "NO WAY IN HADES" would I have accepted that!!
I asked them due to the miscommunication of Sears sales Associate and the blatant cover up of the details could I pay them the remaining balance of $1,298.46 (today) and be done with it. Their response after 2 reps and 3 different supervisors..........I'm sorry that will not end your contract and you ow is an additional 5% or $79 to close the contract, which I unequivocally refused.
I told them I was willing to pay the balance amount and I would not pay them anything further and they threatened to continue to debit my card!! SEARS why are you doing business with "Loan Sharks and Crooks" and why aren't your employees fully disclosing the facts to customer?
- Felt i was violated and scammed with no recourse
Preferred solution: Let the company propose a solution
Poor Customer Service
- Delivery personnel
- Telephone customer service
- Horrible customer service all the way around
Preferred solution: Price reduction
Bad refrigerator, worse customer service
We purchased a frig and stove on 8-8 and with free delivery it was going to be delivered on 8-24 so I said I needed it before so I paid a little extra to have them delivered on the 19th so stove is fine but the frig had a major air leak to freezer there were ice cycles hanging around door opening so I called on sept 18 to find out what could be done "great news you are covered under protection insurance we will send someone out tommorow ok guy came sprayed silicone around door and freezer spread it with his finger and told us you get what you pay for one hour later icicles again and now it looks like *** with smeared silicone. Called said we wanted to exchanged for better model told we can't 30 days have passed What!
My first call was within 30 days so another guy comes to fix can't fix put in writing we called within 30 days and wanted to upgrade called sears 3 more times still broken frig and no help .
My husband is on the phone on hold now for 30 min and nobody will answer him now what my frig runs constantly because of leak who will pay my electric?! Here's what she looks like after two repair visits
It’s no surprise Sears is closing more stores
I purchased a Samsung washer and dryer from Sears a few years ago and when my dryer stopped heating I contacted Sears to repair it. After waiting a week for a technician to look at the dryer I was then told it would take another two weeks before someone would come out with the part that was being ordered and install it.
That was going to cost me $323 but I just wanted my machine fixed so I paid the technician. Two days before Sears was suppose to install the new part their customer lack of service department contacted me to say the part was on back order with no date for when it would be available. After telling them I wanted a refund they assured me someone would contact me within 48 hours to see if they could locate the part locally. My response to them was, why wouldn’t you of already done that.
Getting parts local means I would not have to wait as long. I never received a call back from sears so I contacted them again only to hear they could not locate a part and my part was still on back order. This went on for three more weeks until finally I told them I insisted on a refund for the part and labor because I was going to get a new machine. A smart company would of made me an offer to put the money I had already paid towards buying a new machine at one of their stores but they did not.
Instead I received my refund within 24 hours. I then decided to look online for the part that they claimed was out of stock. I found several websites that had the part and I could order and receive it within 48 hours. Then I looked for a local appliance part store that I could walk in and get the part myself since my husband decided he would fix it himself.
We found a part store only 20 minutes away that had our part and it only cost $11. My husband purchased the part in person and had the dryer working 45 minutes after that.
How is it a customer can locate a part that Sears claims they cannot get. I don’t believe anyone at Sears even spent a second trying to locate the needed part.
Call Center moved and more
Horrible Experience Total Scam
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any reason you couldn't shop elsewhere after the 1st stove order was screwed up?
combination of principal, time invested, and minimum $500 price difference.