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Sears Canada Delivery

We are now 6 DAYS past the promised delivery date for $2000 worth of appliances. We have, at last count, 6 different day/time of delivery promises with no luck. Apparently a delivery was attempted when no one was at home, since they showed up an unannounced time. A live "service" agent gives us one promised time and the automated service calls with another time, just moments later. Sears Canada apparently contracts with private delivery services, which adds another layer for lost/miscommunicated information. Sears Canada is on the *** of extinction, closing retail outlets across the country. This contracting-out is proving to be a false economy for them, since they are using the lowest-bidder private truckers they can dredge up. After a positive in-store experience with a friendly and helpful sales agent, the last piece of the puzzle is left in the hands of a third-party with no interest in protecting the good name of the company he represents.
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Review
#998042 Review #998042 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • In store sales agent
Cons
  • Delivery
Reason of review
Order processing issue

Sears review: Shop elsewhere if you can - especially for appliances!

2.3
Details
My fridge was dented and the delivery guys knocked a light off the wall and didn't offer to try to put it back on. I should have reported the dent but I did not. My dishwasher was delivered in the wrong color. They did let me keep it until the right color came in (the only positive about this review). The stove for my rental unit was ordered over the phone and when I discovered it was not self cleaning, I attempted to return it. I was told over the phone I had to go into the store to make the return. So, I made the 40 minute drive to the store only to be told that I had to do it over the phone. After about 4 phone calls and two hours later, I got someone that was competent enough to help me. Our conversation took about 45 minutes. Then she said that the system was down and that she would have to call me back the next day. She did not call me back. After 5 days I called only to have to start the whole process over. After 3 phone transfers and despite having a case number, the details of my previous conversation which was to be an even exchange was not documented. So the replacement stove ended up costing $175 dollars more than it should have. I could have bought it online for less but they would not honor any coupons and they would not allow me to return the stove - only exchange it. After this bill is paid I will be canceling my Sears credit card and I will not shop there for ANYTHING!
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Review
#997469 Review #997469 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Sale personal in store
Cons
  • Online customer service
Reason of review
Poor customer service
Loss
$76
Preferred solution
Let the company propose a solution

Sears - Customer Care Review

2.8
Details
We are building a new house. I purchased all of my kitchen appliances from sears. The custom cabinet maker wanted the cut out deminsions on each appliance. I contacted sears 6 times and no one could help. In those 6 calls, I was transferred several times. I even called the complaint department and was told that cut out demensions on the appliances do not exist. This is not true because I found the ovens cut out deminsions online. I still do not have the other deminsions. My advice would be if you are building or remodeling, don't buy your large appliances from sears. You will have to have cabinets made to fit the appliances and it will be impossible to locate good information.
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Review
#997149 Review #997149 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Shipping Service Review

2.1
Details
I purchased and paid for a fridge and a microwave on 12/24/16. Delivery date was for 1/16/17. On 1/13/17 I received a phone call saying my fridge could not be delivered until 3/1/17. That was going to be three months since I paid for it. I told them to cancel the order. Today is 1/24/17 and i cant get anybody to tell me where my refund is. I will have to pay interest on 1552 dollars because Sears didnt have the fridge they said they had.
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Review
#996924 Review #996924 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue
2.8
Details

Update by user Jan 25, 2017

My mistake, it was actually a 30 day warranty

Update by user Jan 25, 2017

In several areas of my complaint I stated a 90 day warranty, when it was actually a 30 day warranty

Original review posted by user Jan 24, 2017

I purchased an electric saw from Sears on 9/21/16. Took it home and attempted to start it to cut some branches. It was...
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4 comments
Anonymous
#1280386

30 days, 90 days, what does it matter. You knew the day you bought it that it was defective and you didn't do anything for months. If $360 is a lot of money to you, as you imply in your post, why didn't you rush right back to Sears to have the issue addressed?

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Review
#996848 Review #996848 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Lack of service
  • Sales person
Reason of review
Return, Exchange or Cancellation Policy
Loss
$361
Preferred solution
Full refund
Tags
  • customer serivce conversation
  • poor return policy
  • Insulting Manager

Sears - Shipping Service Review

2.5
Details
It's now Christmas at 12:28am and the gift I purchased and was scheduled to pick up for my family isn't "under my tree", it's still somewhere at your store. I tried for three days to contact someone at your San Bernardino store leaving messages because no one would pick up the phone at the operator desk or ANY department within that store. I don't know if your company universally told your stores not to answer phone calls the last week or few days prior to Christmas, or if it was just this store. It would ring and ring and finally a recording would come on to leave a message and your call would be returned in a "timely" manner. Not before, however, stating that if I were an employee calling off two hours or less prior to my shift, I would be counted as a no call no show. First, why would you mix employee instructions and/or contact lines with the general public. Secondly, why would you want the public to know your employee policies and thirdly, why would you put the public through having to listen to that information every time they tried to call about their purchase!!!! Finally, they MUST listen to know then which employee was calling off for their shift, but not care enough to return MY call about my purchase??? I used to wait with great anticipation as a child, the arrival of the Sears Christmas Catalog. Going through each page and dreaming of the great things I might get from Santa that year. Then, as a young adult, I continued the tradition with my kids until somewhere along the way the catalog ceased to exist. I can't tell you in an email how disappointed I have become and particularly am right now, with how you operate your company. I get that times have changed but good service never goes out of style. It is very much gone though from your organization. Even walking through your store is uncomfortable. It reminds me of a 99 cent store quite frankly. So sad. I suppose I will figure out where my product is after Christmas because you have my 150.00, but I can assure you that this will be my absolute last purchase from Sears. To not even get called back after being ignored by a phone that had no intention of getting answered is insulting. It tells me that my business is not important. My needs for my family for Christmas are not as important as the current customer walking through your store at that particular moment. I own my business. I am in a business where we only get one chance to do what we do right the first time. I've been doing what I do for 44 years and would never treat one of my customers in the fashion I've been treated this week by your company. I'd be looking for another job or business because this one would be closed! Shame on you for what Sears has become. Shame on you for lowering your sights from excellence and a leader in the retail industry, to one of the ones just hanging on for dear life. If I had free reign in your company I could straighten out the poor service nationwide in 6-12 months. Why can't you do this? You've got the wrong people in your ivory tower that's for sure. Why do you so easily take my money and make promises for merchandise to be ready three days prior to Christmas then just think it's ok to ignore me! To not give me any avenue of contact whatsoever? To not return phone calls!! I could go on but I'm sure if I get any response at all to this email it will be the typical, we apologize, this is not how we do business, etc. not good enough, folks! I have nothing for my family member that travels full time and is gone much of the year except to tell them what they might have received on Christmas Day if only Sears was an upstanding company. If only someone would have called me back, if only they would have said it wouldn't be available until after Christmas so I could have looked elsewhere. But my 150.00 was more important than the truth. Or, more likely....the left doesn't know what the right is doing because your company, people or both are unorganized, uncaring or both. If you care to contact me for the I'm sorry excuse, I'm at 909-362-3933. The same number I left with your San Bernardino store 4 times and the same number I used when I spent 150.00 on a gift that would never be available. Going to bed now, it's 1am here and I have family coming in the morning. . . And nothing for them. Update. 1/24/17 still no table and no call back from anyone at Sears.com or the local store. Thank you, Richard A. Foster.
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Review
#996609 Review #996609 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Poor customer service

Sears Customer Care Review

1.0
Details
I recently tried to return a product to the Harrisburg Sears location, obviously customer service is not their top priority anymore. They've changed their policies and require a receipt for things they didn't in the past their manager Isaiah took three days to call me and basically told me he doesn't care about my business or if I come back needless to say I won't be.
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Review
#996161 Review #996161 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

SEARS IS A JOKE! I canceled an order SAME DAY with nothing shipped or anything and have NOT been refunded.

1.0
Details
I call to check on my refund as my account is overdrawn since they automatically charge without sending the items . SO when you call and have them check on the refund it actually takes longer to get the refund!!! Initially it was 7-10 now they call me back and say it will be 3-5 since my inquiry?!!?! I will get paid before SEARS even refunds me. I'm glad I have FOOD to EAT while I cant buy GAS or ANYTHING!!!!! This has been the biggest bull *** experience I have ever been apart of. I work in customer service and this is unacceptable. I will never buy anything from Sears again. Hope the company goes under, suprised it is still around considering the Joke it has been dealing with them.
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Review
#995930 Review #995930 is a subjective opinion of poster.
Cons
  • Non english speaking personnel
  • Estimate scam
Reason of review
Poor customer service
Loss
$420
Preferred solution
Full refund
Sears review - Treadmill service mess
Sears review - Treadmill service mess
Sears review - Treadmill service mess
Service guy came spent 5 minutes or less. He did not leave a list of things he checked or serviced, nothing to sign or review, just said goodbye and walked out. He must have adjusted the belt, now the belt is running to the left side and has a rip in it plus there is...
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Review
#995919 Review #995919 is a subjective opinion of poster.
Service
Sears Treadmill Repair
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Sears - Customer Care Review

1.0
Details
Returned item on December 27th, Sears received it on December 29th.  After a week of it not being credited to my account I contacted them, gave them the tracking information and was told they would investigate and I would receive a refund within 5-7 business days. After 23 days of having to contact them by phone and emails and having to give them the same information over and over, not to mention having to speak to supervisors I am once again told I will have to wait 5-7 business days to get my refund.  Oh and wait, I don't get all my money back at once, they have to put in a request to refund all my money. Never have I had such a horrible experience, nor the lack of consideration from a company in all my life.  I will NEVER buy from your store again. 
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Review
#995481 Review #995481 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy