Sears
Reviews and Complaints
Returning Christmas Gifts - Gift Receipts are Meaningless
I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items.
I realize the items could have been purchased on sale and the return price would not necessarily reflect the tagged price, but I highly doubt these items were on sale 2 weeks before Christmas at 68% off. I spoke to the manager and he said I was lucky to get that much because per the date on the gift receipt, the purchase was made more than 30 days ago!
I used to be a manager for Sears and several of my extended family has worked for Sears all over the country and I know, at least in my store, we never treated a customer this way (I would have been written up)! If this is the way Sears does business now then Sears has lost a loyal customer & family.
- Not fair to customers
Preferred solution: A fair refund
Sears customer service is awful!!!
DON'T TRUST FRIGIDAIRE OR SEARS
So....I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong.
I felt confident. We hooked it up and turned it on and it was running fine...when the temp got to 0 degrees, I filled that freezer....with meat and seafood and baked goods that I make and sell. On June 26, I opened the freezer to get something out for dinner....and the inside of the freezer looked like a murder had taken place.....the bag of ice was water, the meat & seafood defrosted....and I cried. The temp inside was 55 degrees.
I called Sears immediately.....and was told that a repairman could not come until JULY 3rd!!! WHAT? "Oh, we have it as a "emergency" but if they can get there sooner, they will call. No call of course.
Repairman shows up on 3 July....seems the fan stopped running, it was put in there crooked to begin with. He leaves, gives me the repair number required to put in for my "food loss" but had to wait until 5 July. I began my claim yesterday....I did NOT gouge prices and didn't even claim some of it b/c I couldn't remember what I had paid....so I get to "calculate loss". My price came to almost $400....and in BIG RED LETTERS it says, "you can't claim over $300".
I am BESIDE myself. First, I would have THOUGHT that a name like Frigidaire that has been around forever would have better quality control of their product...and then Sears would stand behind what they sell. No one mentioned that there was a $300 limit to the food loss of their "Master Plan".....I am disgusted with both of these companies. I am now afraid to put meat back into this freezer.
And as for Sears? LAST time I purchase ANYTHING from them!
- Misleading representation by sears
- Very dissaponted
Preferred solution: Full refund
need 2017 w2 form for income taxes
Daybed Nightmare
I ordered a daybed on line Nov 19,2017. I received a box Nov.28th.
When I opened it to set up we realized it was incomplete. the bed required 2 boxes! I only received 1. I called Sears and was told to call UPS about this.
UPS told me to call Sears. When I called Sears the delivery department was extremely rude and said they could not help me to call dhpfurniture.WOW the customer service there was awful, extremely rude as well. I was told to email my receipt, picture of box, model number etc etc which ALL of what I did. In December and many phone calls later I was told they did not receive enough information and I had to send the model number and reciept again.
They eventually told me that they would send box 2 by christmas. Well January 2,2018 I called and was told my box was sent to Alva Fla.and dhp furniture could not help me. I have called the customer service department many times and was told they could not help me or they were doing an investigation and would call in 24 to 48 hours and never called. I am stuck with a half put together bed and will probably never receive box 2.
Box one is too heavy to even lift to return to the store and both sears and the furniture department said they could not pick it up. Unbelievable and not sue what to do other than NEVER buy another product from Sears.
Oh, I tried to get a pick up on box 1 and get a refund but once again, they can't do that either. If anyone can help, please fee free to respond.
Preferred solution: Deliver product or service ordered
Very, very upset with maintenance warranty.
Preferred solution: Full refund
Poor customer solution services
Warranty Dishwasher
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Verified ReviewerA good review for sears
Kenmore Elite WARRANTY False Advertising!!!
SEARS appliance warranty - what a FARCE! My husband and I have purchased MANY appliances from Sears - we have never had any REAL issues until now!
We purchased a Kenmore Elite Dishwasher (model 6651****N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down with an F2E2 error FOUR times since February. Each time - it takes two weeks to get a technician out - two weeks to order parts and several more days to get the technician out to fix it. Their store salesperson and manager said their lemon policy says it should be replaced after 3 failures - however working with their warranty representatives is a NIGHTMARE! They insist that it must be 8 failures in a year!
UGGG! I am so upset I am ready to pull it out and leave it in their store! With Thanksgiving next week - I don't want to hand wash all the dishes with company coming!
I don't usually rant - but I am FURIOUS!!! False advertising at its best!
- Dishwasher features
Preferred solution: Full refund
Waited 3 months still no refund
Customer service
Sears Repair Service
- Home town store and staff
- I dislike the service repair from sears
Preferred solution: Deliver product or service ordered
TOP LOAD WASHING MACHINE WHIRLPOOL
Washer/Dryer Unit Sitting in My Dining Room...Its Not Over Yet
- Sales person
- This delivery nightmare
Preferred solution: Price reduction
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No resolution & that sucks because I was a manager @ Sears for quite some time and we didn’t treat customers this way