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1.0
Details
Went to purchase a number of gifts at Sears and was told i had to enter a phone number to make a purchase. I told the sales associate that no phone number was needed for this purchase and 4 more times he tried to badger me into entering a phone number. He than said...
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1 comment
offconsumerpissed
#1260440

Let's all guess how this will play out: Everything this person "bought" will be returned in the next week. All conveniently without receipts because they were "lost." Then they will sit and beg for a free handout in addition to an exchange. This is why I hate shopping at this time of the year.

Review
#979337 Review #979337 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Tools
Cons
  • Department manager and her direction to sales staff
Reason of review
Poor customer service
1.2
Details
Bought a refrigerator on Dec. 19th, 2016 , was told it would be delivered on the 22nd. Got a phone call on the 22nd and was told it would be the 23td, low and behold got another phone call to say it wouldn't be until the 29th. I have never had such a bad experience...
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2 comments
Anonymous
#1274595

Still never resolved, Sears did not care about losing a sale and customer.

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Review
#978887 Review #978887 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Customer servic
  • Could not get product
Reason of review
Problem with delivery
Loss
$101303
Preferred solution
Full refund
Tags
  • No customer loyalty
1.0
Details
I purchased a new 15.8 cu ft upright whirlpool freezer which only lasted 2 yrs and totally quit..All of my meat was spoiled and when I finally got through to someone at sears , all I got was pressure to purchase a warranty for 50.00 a month and they would send a...
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2 comments
h.kitchener
#1260023

You have no reason to complain. The warranty was apparently long past.

This is why it is always best to buy appliances with no bells and whistles and just a basic model so when they break and you cannot fix them yourself, you just replace with another no-frills one.

Sears or the manufacturer is under no obligation to fix the product or replace it beyond their warranty period. You need to use some common sense here.

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Review
#978767 Review #978767 is a subjective opinion of poster.
Product
Whirlpool Freezer
Cons
  • Want more money to help with junk products
Reason of review
Bad quality
Loss
$549

Sears in Clarksville, Tennessee - Just over all ***

1.0
Details
I'm done shopping at sears. 3 strikes and you are out. Strike 1: I had to wait 2 hours past the time i was told my oil change would be done. Never told they were short handed or anything. Just left me stewing. And to top it all off on the final receipt at the top where is says time promised to customer it said the time i got it. not the time it was promised to me so it looked like the car was returned on time. Strike 2: I bought about $400 in tools and a new tool box. It took forever for them to find the toolbox. Finally got it home and put the tools in it only to find it had been tweaked and wouldn't sit flat on all 4 corners so it teetered whenever I was digging for tools in it. I emptied all the tools and took it back to exchange it. They wouldn't take it back because it was the last toolbox like that they had. Told me it had been on clearance. I offered to give it back and pay full price on a different toolbox but they said no. Really? Strike 3: Optical. Where I live I'm very limited on where I can buy glasses. It is the end of the year so we have to spend the insurance money or loose it. I ordered 2 new sets of glasses. They are suppose to be in before Christmas. So I know how busy they can be this time of year and how things slip through cracks and phone calls not get made. I looked online and seen they close at 7pm. So I drive into town through all the *** traffic and get there about 10 minutes before they close. Whats this? They are closed already? Its only 6:50! Oh my what do I see....sign says they close at 6pm. So I drove all the way to town for no reason and now I have to fight traffic all the way home again and for nothing. Yes I could have called but still the website SHOULD be correct as much as people use it to get information they need about the store!! If I could cancel my order on my glasses and stop the payment on them I would!!! I will not shop at sears ever again. Its no wonder they are struggling to stay open.
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Review
#978365 Review #978365 is a subjective opinion of poster.
Product
Sears Website
Cons
  • Done shopping at sears 3 strikes and you are out
Reason of review
my time

Sears - Customer Care Review

1.0
Details
Sears has to be the most incompentant run store. MK wonder they're in trouble. I order three salt lamps in time to receive delivery before Christmas. They sent me an email that my items were ready for pick up. I go and the guy hands me one. I asked here the other two are and he doesn't want to know a thing. Says I don't know, not here. Now it's too late to get the. Anywhere and to shop for a sale price. I call their customer service to ask if they can ship two overnight. Guess what? He tells me the earliest I can get them is Jan 3rd. I put my faith in Sears(first time toowith xmas orders) and the screwed me. But what's worse is that they wouldn't make good. Never again. There's too many other stores out there that offer great service.
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Review
#978360 Review #978360 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Don't buy appliances from sears unless you like to be abused, there return policy's suck. Bought 6k of appliances and treated like dirt.
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1 comment
Anonymous
#1260976

I bought my granddaughter a pair of denim overalls for Christmas. She wears a 10-12 so that's what I bought her.

She tried them on & they were too small. My daughter &granddaughter took them back today expecting to get a refund or exchange. She had receipt. They refused to give refund or exchange because 30 day refund/exchange period had run out.

People start Christmas shopping early. Why is it every other store will take back Christmas merchandise for exchange or refund. I will never shop there again.

A child expects something in place for a gift that doesn't fit. How are they still in business doing customers this way?

Review
#978247 Review #978247 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Pompano Beach Sears - The Worst

1.0
Details
We bought a $600 air conditioner in October to be installed in my condo in December. They were three hours late for the delivery appointment and tried to install a wall through air conditioner in the compete darkness at 8:00pm. None of the phone numbers they gave could get us to the store. I got to call centers in Philippines twice and Columbia once. Every single number they gave didn't work. Total and complete scam. Never ever use them. None of the phone numbers they gave could get us to the store. I got to call centers in Philippines twice and Columbia once. Every single number they gave didn't work. Total and complete scam. Never ever use them.
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Review
#977595 Review #977595 is a subjective opinion of poster.
Service
Sears Air Conditioner Installation
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Full refund
We asked for a Sears technician to check on our fridge which was leaking water. We booked a call under the confirmation order number 000803542451030. A email confirmation was sent to us mentioning that the technician will come over between 8AM to 5PM. At 5PM, I called...
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1 comment
offconsumerpissed
#1259161

Good luck with other companies, sweetheart!

Here's what gets me: Is it not hard to understand that technicians may be late --- very late?

I imagine they book on a first come, first serve basis. They may have had all of the intentions in the world of getting your fridge fixed by noon. But, life happens. There are probably days where service calls are very quick.

Grandma's fridge wasn't getting cold because it wasn't plugged in. Other days, the issues take quite some time to resolve.

Once they got to your house, would you have wanted him to start looking at your problem, but the leave after 10 minutes because he had to make all of his rounds? Or would you rather have had him stay until the problem is fixed?

Review
#977561 Review #977561 is a subjective opinion of poster.
Service
Sears Technical Support
Reason of review
Poor customer service
Loss
$1000

Less than 5 year old $1,000 Sears Kenmore Elite leaking

3.3
Details
Less than 5 year old $1,000 Sears Kenmore Elite leaking. Repairman says too rusty to repair. If we chose to repair it would cost $700. SERIOUSLY? If it was housed in my basement I could accept this happening. This is in the living area of my home with no humidity. Apparently there was a recall of the same model number a few years ago that we were never notified about because supposedly our serial number wasn't one of the ones in the recall. NEVER AGAIN will I buy a Sears product. So disappointed in Sears right now. I have been a faithful Sears appliance customer for 29 years. No longer the case. It was fun while it lasted. No need to respond. I just needed to vent.
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Review
#977283 Review #977283 is a subjective opinion of poster.
Product
Kenmore 29272001 Washing Machine
Pros
  • Washing machine
Cons
  • Fact that it did not last 5 years
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Kenmore Junk

Sears SUCKS

Poor customer service! I ordered a car seat for my niece on 12/14 & was promised my item on 12/20 ! When I called to inquire on 12/20 I was told that it would be on that days truck & I should receive it & an email after 4pm . Never got an email & am still waiting on my item . Called the p/u location at Sears in Castleton square mall , I was hung up on & placed on hold for over 10 minutes. I called back a 3rd time & asked about my item & was told it was there & then told that it would be there after 4pm ! I spoke to the INCOMPETENT manager Cheryl & she was the one that hung up on me previously! I asked if she would discount my item for the inconvenience & she told me that she couldn't! This is poor customer service & unacceptable.....I WILL NEVER ORDER FROM SEARS AGAIN & will detour anyone that speaks of shopping here ! This store gets ZERO gold stars & 2 thumbs down!
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Review
#977259 Review #977259 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction