Natallie Daa

Returning Christmas Gifts - Gift Receipts are Meaningless

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I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items.

I realize the items could have been purchased on sale and the return price would not necessarily reflect the tagged price, but I highly doubt these items were on sale 2 weeks before Christmas at 68% off. I spoke to the manager and he said I was lucky to get that much because per the date on the gift receipt, the purchase was made more than 30 days ago!

I used to be a manager for Sears and several of my extended family has worked for Sears all over the country and I know, at least in my store, we never treated a customer this way (I would have been written up)! If this is the way Sears does business now then Sears has lost a loyal customer & family.

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Loss:
$17
Cons:
  • Not fair to customers
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: A fair refund

1 comment
Guest

No resolution & that sucks because I was a manager @ Sears for quite some time and we didn’t treat customers this way

Anonymous

Sears customer service is awful!!!

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I purchased a Kenmore refrigerator on January 20th., in Westminister CA. The original delivery date of January 23rd was canceled by Sears. The next scheduled date was January 31st. When the refrigerator was delivered we were told that our circuit didn’t work and we had to get an electrican to fix it. The driver left. I walked into kitchen and plugged a toaster into the same outlet and it worked. When I called the driver to come back he told me he was done for the day and would call customer service. I received a call from customer service telling me the new delivery date was February 9th. I told her I needed a refrigerator sooner. How can I be excepted to wait this time. Where am I to keep my food. I was told this was the way it is. I called customer service twice. No one was willing to work with me. I asked for a different refrigerator. No cant do that. a refund. Something. No. Not one person offered any assistance other than to get a cooler with ice to keep my food cold. I am so angry and disappointed in Sears. Is this the customer service now being offered??
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Reason of review:
Problem with delivery
1 comment
Guest

They took the unit with them ?

I'm not quite clear on that.

If they did not, did you try it in any other outlets ?

It's possible that the one in your kitchen become overloaded at startup since most household outlets are 15 amp ; anything much else on that line would likely trip the circuit breaker.

Where was your previous unit located and was it OK until it died ?

Is this unit larger and more powerful ? Sounds like they could have done a little more investigation.

Featured
Anonymous
map-marker Norristown, Pennsylvania

DON'T TRUST FRIGIDAIRE OR SEARS

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DON'T TRUST FRIGIDAIRE OR SEARS
DON'T TRUST FRIGIDAIRE OR SEARS - Image 2

So....I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong.

I felt confident. We hooked it up and turned it on and it was running fine...when the temp got to 0 degrees, I filled that freezer....with meat and seafood and baked goods that I make and sell. On June 26, I opened the freezer to get something out for dinner....and the inside of the freezer looked like a murder had taken place.....the bag of ice was water, the meat & seafood defrosted....and I cried. The temp inside was 55 degrees.

I called Sears immediately.....and was told that a repairman could not come until JULY 3rd!!! WHAT? "Oh, we have it as a "emergency" but if they can get there sooner, they will call. No call of course.

Repairman shows up on 3 July....seems the fan stopped running, it was put in there crooked to begin with. He leaves, gives me the repair number required to put in for my "food loss" but had to wait until 5 July. I began my claim yesterday....I did NOT gouge prices and didn't even claim some of it b/c I couldn't remember what I had paid....so I get to "calculate loss". My price came to almost $400....and in BIG RED LETTERS it says, "you can't claim over $300".

I am BESIDE myself. First, I would have THOUGHT that a name like Frigidaire that has been around forever would have better quality control of their product...and then Sears would stand behind what they sell. No one mentioned that there was a $300 limit to the food loss of their "Master Plan".....I am disgusted with both of these companies. I am now afraid to put meat back into this freezer.

And as for Sears? LAST time I purchase ANYTHING from them!

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Loss:
$460
Cons:
  • Misleading representation by sears
  • Very dissaponted
Reason of review:
Warranty issue

Preferred solution: Full refund

2 comments
Guest

I bought another Sears Kenmore Refrigerator in 2016. Under my one year warrantie, the plastic enclosure came apart.

They came and fixed it under warrantie. Then i noticed water under my refrigerator. I dismissed it and just cleaned it up. Today, where the vegetable bins are, was water building up in the depressed bins and over flowing on my floor!

I called customer service and since I didn't have a warrentie, they said they couldn'tl unless I pay!

I had my other Sears Kenmore for 35 years until it started leaking water. SO, I thought I would buy another Sears Kenmore refrigerator. Never again!

I wish I bought an LG. I doubt my new refrigerator will lat a total of 5 years. I am so disappointed in Sears, telling me I should of bought warrentie.

I never had one on my 35 year old fridge.

My advice is to NEVER buy a Sears product.

Guest
reply icon Replying to comment of Guest-1348735

Even if you bought a sears protection agreement, Sears won’t honor it. I’ve been waiting four months to get my washer fixed that the sears technician broke and sears refuses to replace it.

They’ve got all kinds of excuses and I’ve been with them for years and have the protection agreement. So don’t feel bad you didn’t buy one. They gave the worst customer service in the world! They don’t care about their customers or their customers time.

They think we have nothing else to do but wait for appointment after appointment while they do nothing. Their technicians do nothing but lie to you. Just look at all these complaints. Sears has no self respect and what goes around comes around.

What happened to you Sears.

You use to be a great company and cared about the people who kept you in business. Now all you do is lie to people, waste their time and don’t honor your protection agreements!

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luke d Vgr

need 2017 w2 form for income taxes

who/where do i contact to receive 2017 w2 form - worked part time summer from 5/26/17 to 8/21/17 @ kmart seneca, sc (which has closed) when i left to go back to school -promised this info would be sent - never received at school or at my home address - have dates when i was paid and amounts only from my bank statement - trying to complete my income tax and really need this info - who do i contact so i can give ss number and if needed dates and amounts of my checks and full address confidently - please any info would be appreciated - thanks
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Reason of review:
Work Experience or Job Application
Takayla Rlr

Daybed Nightmare

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I ordered a daybed on line Nov 19,2017. I received a box Nov.28th.

When I opened it to set up we realized it was incomplete. the bed required 2 boxes! I only received 1. I called Sears and was told to call UPS about this.

UPS told me to call Sears. When I called Sears the delivery department was extremely rude and said they could not help me to call dhpfurniture.WOW the customer service there was awful, extremely rude as well. I was told to email my receipt, picture of box, model number etc etc which ALL of what I did. In December and many phone calls later I was told they did not receive enough information and I had to send the model number and reciept again.

They eventually told me that they would send box 2 by christmas. Well January 2,2018 I called and was told my box was sent to Alva Fla.and dhp furniture could not help me. I have called the customer service department many times and was told they could not help me or they were doing an investigation and would call in 24 to 48 hours and never called. I am stuck with a half put together bed and will probably never receive box 2.

Box one is too heavy to even lift to return to the store and both sears and the furniture department said they could not pick it up. Unbelievable and not sue what to do other than NEVER buy another product from Sears.

Oh, I tried to get a pick up on box 1 and get a refund but once again, they can't do that either. If anyone can help, please fee free to respond.

View full review
Loss:
$398
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Freehold Township, New Jersey

Very, very upset with maintenance warranty.

In November 2017 i needed my refrigerator repaired. Needed to wait over a week for it to be repaired. Part had to be ordered, unacceptable. When repaired was completed i was offered your warranty program which I agreed to submit. Plan # 1005****. In january 2018 my water heater began to over heat. Top valve was releasing steam and water. I called and placed a repair order with Sears. They sent a company by the name of A-Star (732.222.7146). The service man said that I needed to replace the valve which I said OK. He then stated that if the valve did not resolve the problem I would need an expansion tank. I asked him why I would need an expansion tank since the heater never needed one and if the valve did not work doesn't it mean that something is with the thermostat. He immediately began to get very argumentative and would not give me an answer at which point he threw up his hands and said "I can't deal with this, call another company" and left. I called Sears and told them what happened and the scheduled another company, C & A Plumbing (732.303.0759). I spoke with them and they stated that they will call me on monday morning with a time and date to service, This was on Friday. Monday morning not hearing from them i called back C & A to find out that they said Sears had cancelled the apptmt. Called Sears and they said they did not cancel A & C cancelled. I called back Sears out which time they gave me two other companies to call: Dean Morris Heater 732.367.2344 who stated that they cannot service me because of a death in their family and that they had notified Sears that they were not handling service at this time. They were annoyed that Sears gave out their number. Also Quality Heating at 848. 992. 3673 who stated that i was to far away for them to service me and that Sears should no better then to give out his number for service when i was so far away. This did not end here. I spoke with a number of agents from Sears for over an hour and a half without satisfaction. So I ended my warranty. Very unsatisfied customer.
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Loss:
$289
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Machele Imf

Check with friends and neighbors and call a local plumber with good references. Tell the plumber of your choice the symptoms, etc.

and he can probably get a good idea of what the problem is and whether you should get it repaired or junk it and put a new one in. Depending on how old the water heater is, you might want to just buy a new one.

Anonymous
map-marker Yonkers, New York

Poor customer solution services

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I was trying to solve the situation with a defective kemmor refrigateror delivery but each of whoever took my phone calls just played games with me, telling me like 6 diferentes stories only to keep my hopes up till the 30 days expired. I won’t ever go back to shop at Sears
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Warranty Dishwasher

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Crazy how my warranty just expired on Feb 19th 2018 and home repair won't even take the time to help anyone out. I spoke with 4 different reps and the supervisor Andy couldn't even help me. I was told even if my dishwasher broke the day before I was not going to be able to get it fix. But tried to sell me a new warranty of 299.99 for a year to get the work started. I will never buy anything from sears again worst customer service ever.
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Reason of review:
Warranty issue
Lillard Trd

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Verified Reviewer

A good review for sears

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Ive Purchased 3 items using their leasing program and im about to get a 4th item with them since i paid off the other three. Never had a problem with them. The leasing company customer support has all ways been more then helpful any time i had a issue. They even sent emails after huricane harvey to make sure we were ok an to give us a month free from paying with no hidden fees. So others may have had bad experiences but myself and other family members that have bought through them have nothing but good to say about them. Sincerely Mrs. Lj luna
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Reason of review:
Good customer service
Elyas Phz
map-marker Mesa, Arizona

Kenmore Elite WARRANTY False Advertising!!!

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SEARS appliance warranty - what a FARCE! My husband and I have purchased MANY appliances from Sears - we have never had any REAL issues until now!

We purchased a Kenmore Elite Dishwasher (model 6651****N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down with an F2E2 error FOUR times since February. Each time - it takes two weeks to get a technician out - two weeks to order parts and several more days to get the technician out to fix it. Their store salesperson and manager said their lemon policy says it should be replaced after 3 failures - however working with their warranty representatives is a NIGHTMARE! They insist that it must be 8 failures in a year!

UGGG! I am so upset I am ready to pull it out and leave it in their store! With Thanksgiving next week - I don't want to hand wash all the dishes with company coming!

I don't usually rant - but I am FURIOUS!!! False advertising at its best!

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Loss:
$626
Pros:
  • Dishwasher features
Reason of review:
Warranty issue

Preferred solution: Full refund

5 comments
Guest

Still no resolution from Sears ...went and bought a new dishwasher and hauled this one to the dump

insanityltd S

I don't know if having an extended warranty is a blessing or a curse with Sears. We have one, and it has been less than 4 years.

6 repairs and scheduled for a 7th. It has leaked from the sump section/drain motor twice ruining our floor twice. They won't replace it (according to the salesman who sold me the dishwasher said that after 3 repairs, the 4th would qualify for an automatic replacement....WRONG) We are strapped with this lemon 13 more months.

After that, if not replaced...the first sign of malfunction, it is out of here! I will never buy a sears product again!

Guest

I did not purchase the extra service warranty..I just have the manufacturer warranty. But sears is the gate keeper for that.

One guy told me they just changed their mfg warranty to 8 times from 4 times.... This year. When it takes a month to get it fixed and $400 each time... this is almost impossible, expensive, and very frustrating.

Federal law says three times.

I have spent way to much time and energy in this already and they are going out of business... No wonder!!

Guest

After 3 it should be replaced. Call your local news media, the bbb and take them to court.

That is sears normal practices they try everything to get out of the terms of the contract. Rochester Ny

Esiah Adb
reply icon Replying to comment of Guest-1394194

Thank you!!!

View more comments (4)
Anonymous
map-marker Riverside, California

Waited 3 months still no refund

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I purchased an extended warranty to cover all my home appliances with Sears. And every month Sears debits my account .November 2 , 2017 I had scheduled a repairman that came out to fix my samsung refigerator/freezer and my Kenmore dishwasher. Repair was done on the my refrigerator but they had said the dishwasher was unrepairable so I had the option of a replacement dishwasher or a fefund of &454. and change. I asked for the refund as the holiday sales were on . I have been calling 3x a week after they left a voice message telling me that I could expect my refund December 21st. Still nothing I call 3x a week and get no direct answers , now its been 3 months....REALLY !!???.. Do you really beleve Im that stupid. ? Im starting to believe Im being put off , since Sears is Quickly going under so they wount have to pay out. How hard is it to have a check printed up and mailed out ? Unless everyone is a complete *** or a group of untrained monkeys !!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Saint Paul, Minnesota

Customer service

I was at Sears today and was ready for check out, the line was long as usual and I was on lunch break so i decided to go to the tools register department and Usman was the cashier to help me. I wanted to let you know that he was great and had a very positive attitude. Thanked me for my patience. All those times i’ve been to Sears he is the first and only one to say that.
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Reason of review:
Good customer service
Lotus Hur

Sears Repair Service

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On 1-2-2017 I have been on hold for 35 min. When I did finally get someone named Darvis. He was rude and not helpful. He read my notes from the previous repairperson and it stated that if the icemaker was still not working that he had ordered a new one to put in. Darvis would not honor this due to the fact that I was calling from work and was not near my refrigerator. He wanted me to do the exact same thing to trouble shoot the refrigerator that I did before the previous repairperson. This did not work then and will not work this time. I would like to have the service that Sears promises. Right now, I have my cell calling your repair number at 800-479-**** and my work phone at 800-469-****. One phone has been on hold for 40 min and one for 14 min. This is so uncalled for. Darvis could have completed my repair request and I would not have to be on hold for this amount of time and be publicly announcing Sear's dirty laundry. In addition, you do not have anyone on the "CHAT" that Sears state when you are on hold. I will not be buying any items from Sears and and I suggest that none of my friends and family do not buy from Sears either. I will be supporting the home time local company from now on. I hope you are able to resolve my issue.
View full review
Loss:
$1000
Pros:
  • Home town store and staff
Cons:
  • I dislike the service repair from sears
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

No this has not. The repairman has never shown after rescheduling 2 times.

Right now we have stopped paying for the refrigerator and asked them to come pick it up. Still no service...

Anonymous

TOP LOAD WASHING MACHINE WHIRLPOOL

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Called sears about my one year old washing machine quit working ,they told me tech. service man would be there next day ,he never showed he called evening before saying he just got sears request late evening so could we reschedule . I agreed next day ,while on phone with tech. I ask if they had reset code he said yes and would call me back ,guess what never called now he told Sears that he gave me a code and I was supposed use it and messed my washing machine up and now they say they wont honor their warranty ,I hate to call a person a liar but tech. service man is ,he never returned any my phone calls and why should I have to call serviceman to begin with because people to lazy to do their jobs if that the way the run business no wonder their closing up shop. cut them people out and provide customers with tech phone numbers ,now four days later still waiting for a response from sears , well to make it short ,tech lied and they should fire him ,if they would ask I would tell them I'm on disability for a reason , contacted Attorney General and will take it from there ,poor business and manners from sears facility
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Loss:
$500
Reason of review:
Warranty issue
Anonymous

Washer/Dryer Unit Sitting in My Dining Room...Its Not Over Yet

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Purchased a washer/dryer laundry unit from Sears from a salesperson who was wonderful. Delivery was a nightmare. They showed up at the time expected yesterday, brought the unit in, and within ten minutes told me they couldn't do the installation because there was a a part I needed to get. What? Yes, really -- they told me I had to go to the hardware store for the part myself, and reschedule for the next day! Badly in need of a washer/dryer, I consented to this. They promised me they would be here at 7:30 a.m. the next day, and I even stood there as they called and put me on the list for 7:30 a.m. -- as I'd told them that I had to be somewhere at 9:30 and absolutely could not cancel it, that I'd not be available until after 12:30 if it were to be an afternoon delivery. They left the unit in the middle of my dining room. Last night, I received an automated call telling me that delivery time for today is between 10:45-12:15. I spent 30 minutes on the phone talking to individuals who attempted to soothe and apologize as they told me there was nothing they could do about it. I asked to speak to a manager, and after being on hold for fifteen minutes, I believe it was the same person who picked up my call and, I got the same results. My brother called and got the same responses from them. I called a second time -- another wasted half hour. So...here I sit with the washer/dryer unit in the dining room. Disgusted, will never do business with Sears again and will spend tomorrow at the laundromat.
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Pros:
  • Sales person
Cons:
  • This delivery nightmare
Reason of review:
Problem with delivery

Preferred solution: Price reduction

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