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Craftsman Lawn Mower Review

1.4
Details
My neighbor bought a riding mower has never worked very well. When his wife called customer service she put it on speaker five of us were present. I won't repeat what was said but let's just say it was unbelievable. Four of us who had credit cards cancelled them. By far the worst customer service experience you could imagine.
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Review
#995427 Review #995427 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality

Sears Customer Care Review

Waited 45 mins for a salesperson to help me in shoe dept at south lake mall sears and in that time 2 oher costomers walked away for store in a mall thats all but closed its door cant understand letting 3 paying costomers leave without buying shoes like they came for. Close that store. Dont waste your time going there
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Review
#994987 Review #994987 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Range Repair Review

1.5
Details
Stove needed repair- mailed me the part and service team never gets to your house during their assigned time- no accommodations for previous inconvenience no way to escalate a concern
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Review
#994472 Review #994472 is a subjective opinion of poster.
Service
Sears Range Repair
Reason of review
Poor customer service
1.3
Details
I purchased a dishwasher from Sears. The dishwasher leaked from the first day, it took three weeks to get a service call, they didn't have the parts it will be another month before they can return. This is the worst service I have ever heard of. I asked to return the...
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1 comment
Machele
#1273798

The Sears, Roebuck & Co. we grew up with is no more.

Best to shop elsewhere. I have had very good luck buying appliances at Lowe's.

Haven't bought anything in three years from them, but they always had free delivery with old ones taken away for free, plus set up of new, etc. Forget about the new Sears.

Review
#994414 Review #994414 is a subjective opinion of poster.
Product
Dishwasher
Cons
  • Awful
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Sears Marketplace

I ordered an item as a Christmas gift. Found that it does not work. It looked like the item had been returned prior to shipping to me. Can not get a refund because it was over thirty days but my receipt states that holiday purchases have an extended return/exchange period. sears states that they are not responsible because the item shipped from a third party vendor. My e-mails are not answered, after four phone calls I finally got a phone number for Olive electric (no answer). The address they gave for the vendor is an apartment. Never will I purchase ANYTHING from Sears or Kmart again. Rip off. No wonder they are closing stores all over the country.
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Review
#994082 Review #994082 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Full refund

Repair service tech never show up, Sears refused to offer another date to match my schedule

1.9
Details
For a month now the dish washer is broken and still under the warranty, called to ask for service they gave me appointment 5 days later, then I had to wait for the parts to be delivered ( that's another week ), and when I called for technician to put the parts in they gave me appointment after another 5 days, i had to take a day off work to wait for the technician but he never show up, and when I called they offer date after 5 more days , customer service reps are rude, they said that's only what we can offer, they refused to offer better date, My dishwasher still broken, never Sears again
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Review
#994063 Review #994063 is a subjective opinion of poster.
Service
Sears Dishwasher Repair
Cons
  • Not honering warranty
  • Products and service quality
  • Poor service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • defective appliance

Sears - Gift Card Review

1.0
Details
Tried purchasing items at Sears with my Sears-Kmart gift cardand the mmagnetic strip did not work. Handed the card to the cashier and she tried to swipe it and the register said it was an invalid code. I just left my purchases and left the store. Called the 800 number on back of the card and there was a balance left on the card. It was more than enough to cover the cost of my purchases. Kmart/Sears is running a scam where the gift cards dont work and then they take whatever balance is left and make a nice profit. Will be filing a complaint against them. I would like to use my gift card in the stores because there were a lot of items inthe store that were on sale. Very upset about this.
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Review
#994043 Review #994043 is a subjective opinion of poster.
Product
Sears Gift Card
Reason of review
Problems with payment

Sears review: NOISIEST FRIDGE EVER>TOLD TO DEAL WITH IT.

2.0
Details
I purchased a Kemore Elite refrigerator to the tune of $2000 plus the warranty/maint. agreement. This was a black friday sale, so the price was discounted $1600. This is a $3600 refrigerator that was supposed to be their top of the line model manufactured by LG for sears. While the machine runs ok, it makes the incessant, loud buzzing, humming vibrating noise. We had out mandatory annual maintence, complained about it, the service tech adjusted the doors and the noise stopped for a few weeks. NOW its louder than ever... My husband is partially def and this machine is loud enough for him to think the neighbors are mowing the grass with their farm tractor. I suffer severely dibilitating migraines and need to have quiet. There is no rest. This machine grates on our nerves like chinese water torture. I have called the sears customer service # 2x and was told that they refuse to send out a technitian for a noise and that we need to just deal with it. When I asked for a supervisor>>> I was told that there were no supervisors. Of course there arent. (insert eye roll) Needless to say, we had a good experience with the store and have turned to them for assistance. While they said they will do what they can to escalate this matter, they too, deal with the same "customer service" that we as consumers get. I had tried to pursue a return of something that was purchased through Shop your way before the holidays and was told that my item wasnt eligible for return>even though they sent me an item i DID not order and I had to re-order paying 2x for the original item. The customer service rep who signed the refusal to accept my return, was none other than "Frosty the Snowman." SEARS>YOU SUCK!!!! Next stop is the Better Business Bureau to file a complain that they sold me faulty goods and are failing to uphold their end of a service contract.
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Review
#993478 Review #993478 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Pros
  • Store staff
Cons
  • Phone customer service
Reason of review
Bad quality
Loss
$3600
Preferred solution
I want my refrigerator replaced
Tags
  • Sears complaint
  • Shop Your Way Plus
  • No Supervisor Available
  • Kenmore Elite Freezer-refrigerato
  • Affects Quality Of Life
  • Too Loud To Concentrate

Never purchasing from Sears again, EVER

1.0
Details
My wife and I will never, I repeat NEVER do any more shopping with Sears ever again. Absolutely the most deceiving, irresponsible, unhelpful, lying, non-communicating company we have ever purchased from. Whatever any of you out there do, DO NOT I REPEAT DO NOT, purchase anything online from this company let alone try to return the item and get you money credited to you. We ordered a new trash compactor when our repairman came out to fix our old one because the repair was as much as our new item costed. He got on the phone with someone who obviously could not speak/understand English and ordered our same exact brand and gave us a price. We were told that our new on would arrive within a few days. I took that day off of work in order to be there for this item. No call no receipt for our order etc. So I called to get an update. The automated message said that my item was scheduled to come 2 weeks from then (no call or anything telling this change to us prior). So I spoke to someone who obviously could not speak English. She ended up raising her voice at me about this. I asked for her supervisor, again barely spoke English. She in turn said that she could not help me and hung up. I called back and got another rep on the phone and asked for a corp complaint/resolution center number. I called this number and the gentleman on the phone told me that this item would not come until a month from then. I then asked him to change the order to a different color of that model. He changed the order to that and told us that we would get a call with our delivery date. SO we got the delivery date set and within a few days received the item. One problem, we received a totally different brand than what we ordered. I called in again and the gentlemen said that no I was wrong and this is the brand that we ordered. Wrong answer. He said that the brand that we wanted was $2-$300 more. I said forget it and come get you r item, We will go somewhere else that can do this right. Our item was picked up in a few days and were told that our refund would be to us within 7-10 business days. Wrong again. Our item was picked up/returned to Sears 2 plus weeks ago and have yet to get our refund. So I spent another 3 hours calling numerous different departments on this again today. Number one, the delivery computer system does not communicate with the sales computer system. Number 2, the person that took our original order put in the wrong email address and the wrong phone number because she did not speak English. Number 3, after speaking with 5 different departments today, the opened a case (again) to find out why we haven't received our refund. Again no one spoke a lick of English. WE WILL NEVER STEP FOOT INTO OR ORDER ANYTHING FROM SEARS EVER AGAIN. They have the worst customer service and experience I have ever dealt with. NO WONDER YOU ARE CLOSING STORES LEFT AND RIGHT!!!!!!!
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Review
#993440 Review #993440 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$582
Preferred solution
Full refund
1.0
Details
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Sears review - Worst Possible Experience re: Washing Machine Repair/Replacement
Bosch Washing Machine under Sears Maintenance Agreement - washer is likely 10 years old, the main bearing went out just after Thanksgiving (November) 2016 - unable to use washer until repaired or replaced. 1st service: Dec 12, repair guy at house just long enough to...
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Review
#993413 Review #993413 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Sears maintenance contract -worst experience ever
Reason of review
Poor customer service
Loss
$600
Preferred solution
it looks like Sears MAY finally approval replacement of washing machine, but I am out $130 in laundromat costs since end of November, plus at least 6 hours away from work due to phone time w/ Sears & repair time. I would like reimbursement.
Tags
  • Put On Hold
  • Part No Longer Available