Sears
Reviews and Complaints
Microwave from Sears.
- Poor response from sears
Preferred solution: Replace it
Sears nightmare
- Sears customer solutions department
- Searscom caused the problem but was unwilling to fix it
Preferred solution: Full refund
No one knows where the heck my check of $454.00 is
Sears.com
- Failure to reimburse
- Fraud
Preferred solution: Full refund
No results despite months of promises
- Salesperson was good
- Good salesperson
Preferred solution: Full refund
Bif Scam Online
I ordered a rocker-recliner online. A week later I noticed Sears had lowered the prise about $116.
I cancelled my order, receiving confirmation. I reordered. Sear's cancelled my second order for no explanation. I chatted with customer service and they reassured me everything was in order and gave me an even larger discount of I would reorder again.
I did this and the next day it too for cancelled by Sears. I'm now in about $1.5K, with no credits for over a month. I've filed a dispute with my CC company, contacted their CEO, and am thinking of contacting my State's AG about this. Buyer beware.
Last time I shop at Sears. Just adding words to get up to one 100 10* 100 *00 100 100 words. Haviong hard time.. stuck at ninety two.
Whoa up to ninety nine. Is this site run by Sears?
Preferred solution: Full refund
Customer Service is Horrible
Preferred solution: Let the company propose a solution
Worst customer service
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Verified ReviewerSears Protection Warranty not worth a damn!
- Products are defective
- Service response
- Damage to house
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Clairsville, OhioSears home service warranty
Sears home service warranty I purchased a Samsung range from Sears at the Ohio Valley Mall and I also purchased the three-year warranty on November 18, 2015 and I started calling August 2016 for the same problem my range oven door will not close I have to use a chair against my oven door to bake/ I started calling again with my last same problem on October 18, 2017 I keep on getting a phone call to reschedule / and every time I call back they tell me that they do not know when the part will be coming in now they rescheduled me for the 10th time for December 20 / once again a holiday is coming around and I'll have to put a chair up against my new oven so my guest can see this/ very disgusted called complaints at the Ohio Valley Mall and also called on the phone to the warranty company I'm very upset Can somebody please please please help me
Poor customer service.
Very bad
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Verified ReviewerDelivery Issues
Just got off the phone with a sears rep (really tempted to type up the name). They called at 6pm to confirm delivery date for tomorrow between the time of 7:30-9:30am.
It was an automated confirmation. We actually were told by the sales rep that it can and will be delivered in the afternoon between 3-7pm tomorrow like we scheduled to begin with. I then called and asked if we can get the delivery out between 3-7pm (like it was planned in the beginning) for I already changed my work schedule specifically to accomidate 3-7pm. They said it's too late and that we should've recieved a call about our delivery info and make changes then.
They. Called. At. 6.
P. M. It is the day before our delivery is supposed to get here. If they have called in the morning or even noon, I wouldn't mind so much meaning I would still have a chance to adjust my schedule again.
She asked if I wanted to change for a different day. I told her no since I adjusted my schedule for this purpose so I asked if I can talk to a supervisor/manager about this. I was put on hold for over 30min then they hung up. I called again, asked to speak to manager about the same issue...said there's no possible way for the sales rep to input delivery time.
I saw him enter it into his computer between 3-7pm pst. This has got to be one of the most unproffessional company I've ever dealt with. The worse part was them calling me at 6pm at night rather than sometime in the morning.
I would have had time to adjust my work schedule if they had the sense to have called me at a reasonable time. Rediculous!
Tiller
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Contact your local news media to get results. Sears will do nothing to help you. Rochester NY