Sears
Reviews and Complaints
Sears Warranty Services
Even exchange with receipt told because no tag couldn’t back
Frig freezer frozen shut for 3 months
Talking to someone who speaks BAD English
- Delivery guys
- Still have not contacted me
Preferred solution: Full refund
I will never bu from Sears again
Repair service disater
- Lack of solution
- Service is buffoonish and simpleminded
- Customer service
Preferred solution: Deliver product or service ordered
Bad customer service
Best choice products
Mattress and box springs bought online
Poor Service Rendered
- Fact that they can not fix a heater thats greatly needed
Preferred solution: Have my heat fixed by any certified company near me and pay them.
Parts
Sears 30 day return policy
Bought and had delivered a Kenmore refrigerator a few weeks ago. Within a few days we decided we didn't like it and were not happy with it.
Went to same store to get returned and buy another one up model. No one there could help me, just gave me a couple of numbers to call. Did that, first number, I found out later, was in the Philippines, couldn't understand anything the girl was saying. Gave up.
Called again next day and was handed to some man that couldn't speak English either. Called Customer Service, they too gave me the run around. Wanted a 15% dispensing fee???? Why not just say restocking instead of a choice of words to confuse.
Went back to Sears return policy and found this about 15% restocking. "A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances." See anything about refrigerators???? The customer rep pointed out the one little line on those Sears receipts that are 3 pages long that says the fridge may be subject, may be.
Sears puts up a good front with their 30 return policy with no problems till you actually try to return something they it's throw up the roadblocks till the customer gets tired and just gives up, not me. I will never, ever even walk into or through a Sears ever again .
- Return policies that are in conflict with each other
Preferred solution: Let the company propose a solution
No Customer Support from Sears but Filipinos are sure lovable people
Preferred solution: Full refund
Poor customer service and scheduling
Very poor service Sears.com
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Me to I bought a furnace from sears . AIts four years old and it stopped working.
Tried calling sears for service since it’s still under warranty. They keep giving me the runaround. Transferring my calls over and over. Don’t no what to do.
Please give me input.
I mean they had no problem taking my 4000.0 dollars for the furnace. I shouldn’t have to be without heat.